We learned, on our own, that one's room is cleaned only if you request it and the night before. It took two calls to the desk, plus in person request at desk, to get someone to our room. The staff who came informed us "we don't have time to clean these rooms." When I asked for clean coffee cups, she took them to the bathroom sink and washed them there. We paid the fee to gain early entry because we were exhausted. The "hotel" is a racket.