Dear Xinyun, We appreciate the outstanding review and are delighted you loved your time with us and found our service to be the best. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Thank you for choosing our brand for your hotel needs. We look forward to hosting you again at Extended Stay America the next time you are in the area. Sincerely,Hotel Management
10/10 優異
maoyang
2023年12月17日
maoyang
於 2023 年 12 月住了 2 晚
8/10 不錯
真實旅客
多人同遊
2019年10月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
經濟實惠 東西很齊全 不錯
真實旅客
於 2019 年 10 月住了 1 晚
Hotel Management 於 2019年10月17日的回應
Thank you for sharing the nice feedback about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and that you found us to be a good value. It was a pleasure hosting you, and we hope to see you again soon.
Sincerely,
Hotel Management
Nothing, it unclean, no hair dryer, wifi is horrible and Expedia pictures don't match the way it looks.
brandon
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月14日的回應
Dear Brandon, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
6/10 一般
Kwanay
商務旅客
2024年4月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love how close it is to everything.
Kwanay
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月10日的回應
Dear Kwanay, Thank you for staying with us during your recent trip to the city. We are happy you had a pleasant time, and our location, which is close to everything, made it better. We look forward to welcoming you back for another better experience! Sincerely,Hotel Management
6/10 一般
jimmy (Binan )
2024年4月2日
Ok
jimmy
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月3日的回應
Dear Jimmy, Thank you for your review. It is pleasant to know we met your expectations for a good hotel experience and that you enjoyed your stay. Please revisit us, and we hope to be better on your next trip.Sincerely,Hotel Management
6/10 一般
Terrence
2024年3月27日
讚好:整潔度
It’s clean and quiet
Terrence
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月29日的回應
Dear Terrence, We are delighted to hear you found your stay to be clean and quiet. Providing a peaceful and comfortable environment is important to us. Your satisfaction is our priority, and we are pleased that our efforts to maintain cleanliness and tranquility were evident during your visit. Thank you for your positive feedback, and we look forward to hosting you again in the future for another pleasant experience.Sincerely,Hotel Management
10/10 優異
Alfredo
2024年3月25日
Alfredo
於 2023 年 12 月住了 1 晚
10/10 優異
Betza
2024年3月17日
Betza
於 2024 年 3 月住了 1 晚
10/10 優異
Rasha R
家人同遊
2024年3月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was amazing and accommodating and the rooms were clean !!!
Rasha R
於 2023 年 12 月住了 1 晚
6/10 一般
Stephanie
家人同遊, 商務旅客
2024年3月1日
不滿:整潔度、設施服務和住宿狀況
There were dirty napkins in our room upon arrival
Stephanie
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年3月1日的回應
Dear Stephanie, Thank you for sharing your experience. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize that our housekeeping staff overlooked some areas in your room. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management
8/10 不錯
Todd (Herriman)
2024年2月18日
讚好:整潔度和職員與服務
Todd
於 2024 年 2 月住了 1 晚
10/10 優異
Patrick
商務旅客
2024年1月31日
讚好:整潔度和職員與服務
Patrick
於 2024 年 1 月住了 1 晚
10/10 優異
Fum
2024年1月24日
Fum
於 2024 年 1 月住了 1 晚
2/10 很差
Anthony
2024年1月19日
不滿:設施服務和住宿狀況
My first room had no heat,
I was able to switch rather easily thanks to the lady who checked me in.
Uppon check in they give you a notice saying there will be no water from 11am-4pm. I needed the room for the day use and had to stay elsewhere to shower very inconvenient and would they have notified me before I checked in I would of moved my reservation.
Anthony
於 2024 年 1 月住了 2 晚
Hotel Management 於 2024年1月19日的回應
Dear Anthony, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for the inconvenience you experienced during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely, Hotel Management
10/10 優異
Tina
2024年1月17日
Tina
於 2024 年 1 月住了 1 晚
8/10 不錯
Ron
商務旅客
2024年1月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ron
於 2024 年 1 月住了 1 晚
8/10 不錯
Patrick
商務旅客
2024年1月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good
Patrick
於 2024 年 1 月住了 1 晚
10/10 優異
Lucy
2024年1月8日
讚好:整潔度、職員與服務和住宿狀況
Lucy
於 2024 年 1 月住了 1 晚
2/10 很差
Carmel a
商務旅客
2024年1月4日
不滿:職員與服務
Carmel a
於 2024 年 1 月住了 1 晚
6/10 一般
Patrick
商務旅客
2024年1月1日
不滿:住宿狀況
Shower was not working
Patrick
於 2023 年 12 月住了 1 晚
Hotel Management 於 2024年1月31日的回應
Dear Patrick, We apologize for the inconvenience you experienced with the shower during your stay. Your comfort is of utmost importance to us, and we regret any disruption to your stay. Our maintenance team has been notified to address the issue promptly. We appreciate your understanding and bringing this to our attention. If there is anything else we can do to enhance your stay or if you have additional concerns, please feel free to reach out to our front desk. We value your feedback and look forward to the opportunity to make amends on your next visit.Sincerely,Hotel Management
2/10 很差
Sean
家人同遊, 商務旅客
2023年12月28日
不滿:整潔度、職員與服務、設施服務和住宿狀況
This property does not have grab and go breakfast just coffee and packaged muffins.
The tub would not drain and filled up while taking a shower. There are no utensils or plates or pots and pans or cups and glasses in the kitchen. The carpet is filthy. The woman at the front desk was the only employee on site. She had no help so when we wanted kitchen supplies we had to retrieve them from her, she was very kind but needed help. The owner of this property should be ashamed but he doesn’t care about the property or the employees.
Sean
於 2023 年 12 月住了 2 晚
Hotel Management 於 2023年12月29日的回應
Dear Sean, We appreciate your feedback and apologize for any inconvenience during your stay. Your observations are valuable, and we regret any challenges you faced. Please be assured that we take guest feedback seriously and actively address the issues raised to enhance the overall experience. We value your understanding and appreciate your recognition of the front desk staff's kindness. Our commitment is to improve continually, and we hope to have the opportunity to provide you with a more positive experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
2/10 很差
Stephanie
家人同遊
2023年12月20日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
The floor was dirty. The alarm clock didn't work. The refrigerator smelled. The tub handle was hard to turn on and it as well as the faucet were about ready to fall off. Staff was friendly. I'll never stay there again!
Stephanie
於 2023 年 12 月住了 2 晚
Hotel Management 於 2023年12月21日的回應
Dear Stephanie, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. On the positive side, we appreciate your feedback regarding the friendly demeanor of our staff. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management
8/10 不錯
Kwanay
2023年12月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Kwanay
10/10 優異
Adam
2023年12月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Adam
於 2023 年 12 月住了 1 晚
8/10 不錯
Patrick
商務旅客
2023年12月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean room and good service
Patrick
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月12日的回應
Dear Patrick , We're delighted by your review! Maintaining a clean and comfortable space is a top priority for us, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and I'll be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay here at Extended Stay America.Sincerely,Hotel Management
6/10 一般
Kenneth
親子同遊, 伴侶同遊
2023年11月24日
讚好:整潔度和職員與服務
Convniant, quiet
Kenneth
於 2023 年 11 月住了 3 晚
Hotel Management 於 2023年11月24日的回應
Dear Kenneth, Thank you for sharing your review regarding your recent experience at our hotel. We're delighted to read that you found our location convenient and enjoyed a quiet stay. Your satisfaction is important to us, and we do apologize if any inconveniences were not addressed. It was a true pleasure to have you as our guest, and we hope to see you again soon!Sincerely,Hotel Management
6/10 一般
Brenda
2023年11月20日
Lo de desayunos no son nada como un desayuno
Brenda
於 2023 年 11 月住了 1 晚
Hotel Management 於 2023年11月21日的回應
Dear Brenda, Thank you for choosing to stay at our hotel during your recent visit to our area. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our leadership team as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
8/10 不錯
Fabian
2023年11月19日
讚好:整潔度、住宿狀況和客房舒適度
I feel so relax and comfortable than other motel. 4.5 🌟
Fabian
於 2023 年 11 月住了 7 晚
10/10 優異
Jose
2023年11月18日
Jose
於 2023 年 11 月住了 1 晚
8/10 不錯
Renato
親子同遊, 商務旅客, 多人同遊
2023年11月15日
讚好:職員與服務
Check in was very hard because the system was down which didn't allow me a smooth transition into getting my rooms right away. I did have to come back a few hours later to get my room. Overall with the glitch is the system the staff member was very knowledgeable and apologetic to the computer not working. She was very helpful.
Renato
於 2023 年 11 月住了 1 晚
Hotel Management 於 2023年11月16日的回應
Dear Renato, Thank you for posting such kind comments about our hotel; we apologize for the inconvenience you faced during check-in due to the long wait; however, we are pleased that this issue was resolved to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We hope you will stay with us again the next time.Sincerely,Hotel Management
8/10 不錯
Steven
親子同遊, 商務旅客
2023年11月15日
讚好:整潔度、職員與服務和設施服務
The property is located in a convenient location. The facilities themselves are a bit dated but altogether not bad for what you pay for.
Steven
於 2023 年 11 月住了 3 晚
10/10 優異
Cheri
商務旅客
2023年11月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was very helpful and efficient, great stay!
Cheri
於 2023 年 11 月住了 1 晚
8/10 不錯
Steven
親子同遊, 商務旅客
2023年11月12日
讚好:整潔度和職員與服務
The facility has an "old" atmosphere, with dated furnishings and fixtures. The shower drips water constantly. That said, it's fairly affordable to stay here and the sheets are clean and the staff is friendly.
Steven
於 2023 年 11 月住了 2 晚
Hotel Management 於 2023年11月15日的回應
Dear Steven, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. We are glad you found our hotel affordable and appreciate our devoted staff. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
10/10 優異
Eduardo
2023年10月31日
讚好:住宿狀況
N/A
Eduardo
於 2023 年 10 月住了 3 晚
10/10 優異
deborah (Emeryville)
伴侶同遊
2023年10月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
My stay was wonderful.
deborah
於 2023 年 10 月住了 1 晚
Hotel Management 於 2023年10月31日的回應
Dear Deborah, Thank you for choosing Extended Stay America. It is lovely to read that we exceeded your expectations and that you had a wonderful stay. It was a pleasure hosting your visit, and we look forward to seeing you again soon.Sincerely,Hotel Management
10/10 優異
deborah (Emeryville)
2023年10月30日
deborah
於 2023 年 10 月住了 2 晚
10/10 優異
Mayra
2023年10月26日
Mayra
於 2023 年 10 月住了 1 晚
8/10 不錯
Janice
家人同遊
2023年10月26日
Some of the rooms need updating.
Janice
於 2023 年 10 月住了 7 晚
6/10 一般
Andrew
商務旅客
2023年10月25日
讚好:客房舒適度
no WIFI - could not get connected :(
Andrew
於 2023 年 10 月住了 1 晚
Hotel Management 於 2023年10月27日的回應
Dear Andrew, Thank you for being our guest. It is nice to know you enjoyed your clean room and had a pleasant stay. However, we regret the issues you encountered with the working Wi-Fi in your room. We understand the importance of being connected to family and business these days. Our technical team is already at work to check and fix the internet issues in your suite. Our front desk team is always there to help you. Considering this as an isolated incident, we look forward to hosting you during your visit to our property.Sincerely,Hotel Management
10/10 優異
Nick
商務旅客
2023年10月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Solo work trip
Staff was super friendly, upgraded to a king. Perfect stay work short work trip. Next to a lot of shopping/food options.
Nick
於 2023 年 10 月住了 1 晚
Hotel Management 於 2023年10月20日的回應
Dear Nick, Thank you for staying with Extended Stay America and for your excellent review. We're thrilled to read that you had a perfect stay during your short work trip. It's great to know that our staff was super friendly and that you appreciated the upgrade to a king room. We're also glad you found our location convenient, with plenty of shopping and eatery options nearby. We take pride in guests' satisfaction, so we are thrilled this was your experience. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management