We got in early (5:30 AM) and no one was available to talk to, website wouldn't work and hotels.com had no clue how we could contact someone to drop off bags. We ditched the reservation and ate the money and went to Westin where we got 5 star, bend over backwards service. If you want a quirky, off the beaten path place to stay, this may be for you. If you want a hotel, not so much.