The hotel had excellent facilities and the rooms were a good size but not large for a 5 star hotel. Appreciating it was close to end of season, room maintenance was at a tipping point into shabby, ceiling stained with water leaks, electric sockets coming out of the wall when plugs were pulled out, etc. The changing facilities in the pool area were showing signs of mould on the woodwork.
The housekeeping staff were excellent in every respect.
The porter and reception staff were also excellent in every respect, always taking the initiative to ensure you were receiving first class service.
Breakfast was a different matter. The food was good and well presented. However, it was unusual to find a table fully set or reset on arrival at any time from 9am onwards. Tables tended to be partly set and we had to get milk, napkins, glasses or cutlery from adjacent tables. Rarely did staff take orders for tea or coffee without being sought out and then it would take a long time for them to return because the coffee bar was overrun due to lack of staff. There was a visible shortage of staff and managers were spending their time clearing tables instead of managing and they tended to be unfriendly when approached for requests to set tables and coffee orders. In fact, one female manager was so overwrought that she was rude when approached. Overall, breakfast service was understaffed and could be a fraught affair.
Despite the experience at breakfast, we still enjoyed our stay.