East Java Spa Hotel

"Great staffs, They go above and beyond their service, no exaggeration."

"There was baby cockroaches when we enter the room and inside the bath room. Also, dead mosquitoes on the bunk bed. Slippers nd toothbrush only 1 was given. Room airconf not cold. No kettle for boiling water. "

"Had an enjoyable stay"

"Staff were super nice and helpful. I cannot remember the front desk manager name, she got my room upgraded and made the check in so smooth. Ezzi front desk manager, and Hari duty manager were very helpful in my checking out. I stayed at the hotel many times, will stay again. "

"Hotel options in this area are quite limited, and this one is probably among the better choices. According to the information available, it was completed in 2020. The rooms are spacious in layout, but some details reveal signs of wear—for example, the faucets show oxidation and limescale, the towels are frayed from repeated washing, the quilt is very thin, and the duvet cover feels as though it has been washed thousands of times. For an international hotel chain, I would have expected a higher standard. On the plus side, the breakfast is very extensive, with many authentic local snacks and dishes for guests to try. The service staff are also very friendly and welcoming."

"Great Hotel and Friendly Staff!"

"Staff very courteous, room very clean!"

"The hotel and staff were awesome. In some areas only gave a 4 star rating because our room smell wasn't good. I'm not sure if it was only our room though. Maybe should have asked for a different room. Maybe it was because of the humidity. But very strong unpleasant smell. "

"Stayed one night at Royal Shanaya Villa, 3 bedroom. Loved the luxurious bed and private pool. It was clean and in great condition. The grounds of the property are amazing. The shuttle was quite fun! Contra: the river could be cleaned up. There is construction next to our villa."