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伊斯特本格蘭德大酒店的評價

5 out of 5
伊斯特本格蘭德大酒店
King Edwards Parade, Eastbourne, England

評價

9.0

卓越

10 分評分，優異；1001 則評價中有 610 則" "
8 分評分，不錯；1001 則評價中有 265 則" "
6 分評分，一般；1001 則評價中有 71 則" "
4 分評分，欠佳；1001 則評價中有 42 則" "
2 分評分，很差；1001 則評價中有 13 則" "

9.2/10 

整潔度

9.4/10 

職員與服務

8.8/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
酒店位于海边，过了马路就面朝大海了。本来很喜欢酒店的服务，以前住过的。可是这次稍稍失望，我们check in在12点半，下了火车带着4岁孩子，可是却说房间没有整理好，告诉我按规定是下午3点check in的。无可挑剔的回答。只好下午3点拿到房间钥匙。酒店当天一定很少人入住，就早餐的人数不到10人，而且我退房时（11:00），明眼看到服务生带客人入住。这是我入住5星级酒店唯一的一次下午3点拿到房间钥匙。

10/10 優異

一个家庭 (中国)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
一流服务
酒店工作人员非常专业并且非常友善。

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
早餐一流！

10/10 優異

Perry

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Samantha Browning - PA to GM 於 2024年5月17日的回應
Thank you for your 5* rating.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Gary

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Samantha Browning - PA to GM 於 2024年5月10日的回應
Thank you for your 5* review following your recent stay. We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Emma

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast service was very slow, but otherwise a lovely stay.
於 2024 年 2 月住了 2 晚
Samantha Browning - PA to GM 於 2024年5月16日的回應
Thank you for your feedback. Delays at mealtimes are always regrettable and we apologise for any inconvenience. We do hope this has not marred your overall experience and that we may welcome you again.With kind regardsSamantha Browning - PA to GM

2/10 很差

Ashok

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Poor condition
於 2024 年 4 月住了 1 晚
Samantha Browning - PA to GM 於 2024年5月16日的回應
Thank you for your feedback. We confirm that the Hotel is undergoing refurbishment with investment in the building constant.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Donald

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Old fashioned Grand hotel with old fashioned excellent service. A porter greeted us, found a parking space and swept our bags away to our room. Reception courteous and helpful. Nothing too much trouble for dining room staff. Garden Restaurant food quality excellent
於 2024 年 4 月住了 1 晚
Samantha Browning - PA to GM 於 2024年4月10日的回應
Thank you for your feedback. We are delighted you had such an enjoyable stay. Our Team pride themselves on delivering the very best of experiences to our guests and to hear we have achieved this is always so rewarding.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

cheryl

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A wonderful stay at the grand with attentive staff who are friendly and approachable especially Tony at the main entrance to the hotel who is a great asset to the team by being very courteous and helpful at all times The executive room was very spacious and had wonderful views looking out to sea from all angles the bed was very comfortable and gave us both a good night's sleep The breakfast was exceptional with a wide choice of fresh fruits pastries smoked salmon and various cold meats with a choice of fresh juices and teas the cooked breakfast was again unfaultable with eggs cooked to your preference with perfection and accompanied by endless tea and coffee all served in silver pots and jugs! We used the swimming pool and steam room and had a wonderful experience spoilt with lovely laundered bathrobes and complimentary slippers will definitely stay again xx
於 2024 年 3 月住了 1 晚
Samantha Browning - PA to GM 於 2024年4月10日的回應
Thank you for your 5* review. Pleased to read that you enjoyed all aspects of your stay from your room and the views, to the food and health club facilities. Our Team pride themselves on providing the very best of experiences to our guests and to hear we have achieved this is always so rewarding.We look forward to welcoming you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Andre

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely location and views. We stayed in one of the penthouse suites which was a real treat.
於 2024 年 3 月住了 1 晚
Samantha Browning - PA to GM 於 2024年3月26日的回應
Thank you for your 5* review. We are delighted you had such an enjoyable stay.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

4/10 欠佳

Daryna

讚好：整潔度、職員與服務和住宿狀況
Hotel is dog friendly, but you can stay in the room. The whole hotel needs updating
於 2024 年 3 月住了 2 晚
Samantha Browning - PA to GM 於 2024年3月26日的回應
Thank you for your feedback. The Hotel is undergoing refurbishment with investment in the building constant.We are a dog friendly Hotel and apologise if you were inconvenienced by pets not being allowed in public areas. This would have been mentioned on your booking confirmation.We do hope this has not marred your overall experience and that we may welcome you again.With kind regardsSamantha Browning - PA to GM

8/10 不錯

Steve

於 2024 年 3 月住了 2 晚
Samantha Browning - PA to GM 於 2024年3月28日的回應
Thank you for your review.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Rand

於 2024 年 2 月住了 1 晚
Samantha Browning - PA to GM 於 2024年2月19日的回應
Thank you for your 5* review.We hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

philip

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚

10/10 優異

Rachael

讚好：整潔度、職員與服務和住宿狀況
Excellent customer service in a very Grand hotel!
於 2024 年 2 月住了 2 晚
Samantha Browning - PA to GM 於 2024年2月19日的回應
Thank you for your positive feedback. Our Team pride themselves on delivering the very best of experiences to our guests and to hear we have achieved this is always so rewarding.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

8/10 不錯

Anne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Breakfast let it down
When I first walked in I was so impressed, the hotel is very opulent and the staff are very welcoming, then you walk into the room that was very nice but a bit flat after the grandeur of the surroundings . The thing that let it down the most was the breakfast, we were a party of 14 celebrant nephews wedding, we all ordered and then waiting ages for any food to appear, when it did they had no idea who had ordered what and it was absolute chaos, my haddock was a least 5 minutes overcooked and my poached eggs were rock hard, most disappointing.
於 2024 年 2 月住了 1 晚
Samantha Browning - PA to GM 於 2024年2月19日的回應
Thank you for your feedback. We are delighted you enjoyed your stay but sorry to learn that certain aspects fell below expectation.Delays at mealtimes are regrettable and we can only apologise for the inconvenience caused to you and your party. Your comments have been passed on to our Team to focus on improvements.We do hope this has not marred your overall experience and that we may welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Nicola

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Samantha Browning - PA to GM 於 2024年2月19日的回應
Thank you for your 5* review.We hope to welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Jim

於 2024 年 2 月住了 1 晚
Samantha Browning - PA to GM 於 2024年2月19日的回應
We are delighted with your 5* review.We hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Simon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Worth the extra cost, a magical place.
Amazing hotel. You really feel special when you stay at the Grand in Eastbourne. Particular shout out to the front of house staff (concierge, porter, waiter at breakfast, waitresses at high tea) who went out of their way to look after us. The room was super comfortable, the bar and lounges are wonderfully elegant. Only watch out is that prices are not cheap, so if you are planning a few drinks in the bar, expect a 5* bill. Most important question, would we return? Without a hesitation, yes. Thank you to the staff at the hotel, my wife and I have added some wonderful memories as a result of your excellent work.
於 2024 年 1 月住了 1 晚
Samantha Browning - PA to GM 於 2024年1月23日的回應
Thank you for your 5* review. We are delighted you had an enjoyable and memorable stay with us. Our Team pride themselves on delivering the very best of experiences to our guests and to hear we have achieved this is always so rewarding.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

6/10 一般

Sarvjit

讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
Not quite 5*
The hotel looks tired and in need of refurb,the suite was dated and bed lumpy, cracked tiles in bathroom. Not what i eould expect from a 5* hotel. The service, however was exemplary!
於 2023 年 12 月住了 1 晚
Samantha Browning - PA to GM 於 2024年1月4日的回應
Thank you for your feedback. We are sorry to learn of your disappointment during your stay, your comments have been noted. We confirm that the Hotel is undergoing refurbishment with investment in the building constant.We are however pleased to note that the service received was exemplary - our Team do pride themselves on providing the best experience to our guests.We hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Kenneth (Croydon)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Samantha Browning - PA to GM 於 2023年12月15日的回應
Thank you for your recent stay with us.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

6/10 一般

Sylwia

於 2023 年 11 月住了 1 晚
Samantha Browning - PA to GM 於 2023年12月19日的回應
Thank you for your recent stay.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Four days being waited on hand and foot
於 2023 年 11 月住了 3 晚
Samantha Browning - PA to GM 於 2023年11月22日的回應
Thank you for your 5* rating. We are delighted you enjoyed your time with us. Our Team pride themselves on delivering the very best of experiences to our guests. To hear we have achieved this is always so rewarding.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Mandy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Night away
Lovely friendly checkin. The room was very spacious with wardrobe space. It was very clean and excellent location for the Congress Theatre. Will definiately be back!
於 2023 年 11 月住了 1 晚
Samantha Browning - PA to GM 於 2023年11月13日的回應
Thank you for your 5* review. We are thrilled to read you enjoyed all aspects of your stay with us.We very much look forward to welcoming you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Lester

讚好：整潔度、職員與服務、設施服務和住宿狀況
A delightfully peaceful stay in a lovely property with courteous and helpful staff.
Samantha Browning - PA to GM 於 2023年11月2日的回應
Thank you for your feedback.We are delighted you enjoyed your stay with us.We hope to welcome you again.With kind regardsSamantha Browning - PA to GM

6/10 一般

stephen

伴侶同遊
讚好：職員與服務和住宿狀況
Maybe Grand by name but not so much in other places, our room was nice and a good size but needed a thorough clean, the walls had lots of dust and cobwebs on them, the facilities in the room did not quite match up to the hotels 5star rating, no iron or ironing board in the room, not enough plug sockets (one had a cheap white four plug extension cable connected to it), no mini bar, a fun sized TV and the bath and shower were very dated (shower curtain does not scream 5star to me) all in all a bit underwhelming. Indoor swimming pool was just ok and the jacuzzi jets were comical (definitely needs an upgrade). We stayed for two nights including breakfast, which on the first day was fantastic (full English) sadly let down by the second days efforts, all I asked for was 2 soft boiled eggs but when they arrived they were well over cooked, I asked for a replacement which was accommodated straight away but this time they massively undercooked the eggs (I know sometime you can get slightly runny whites if you have a soft boiled egg but these were still translucent) in the end I gave up as we had to pack for check out. The Grand Hotel is a lovely hotel and well worth a visit but the finer touches really need to be looked at in my opinion if they want to maintain a 5star facility and service.
於 2023 年 10 月住了 2 晚
Samantha Browning - PA to GM 於 2023年11月9日的回應
Thank you for your feedback. We are however disappointed to learn that certain aspects of your stay fell below expectations. We are surprised to learn of the cleanliness of the room, and confirm that this is not the feedback we usually receive. We confirm that an iron and ironing board can be provided on request and apologise if you were not made aware of this. We confirm that the Hotel is undergoing refurbishment with investment constant. There are also proposals in place to renovate our spa facilities in the near future.We are disappointed to learn of your breakfast experience. This is not the standard we adhere to and your comments have been passed on to our Chef.We do hope this has not marred your overall experience and that we may welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Corinne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect overnight stay
Perfect overnight stay and enjoyed the spa area. Breakfast and restaurant service was excellent.
於 2023 年 10 月住了 1 晚
Samantha Browning - PA to GM 於 2023年11月2日的回應
Thank you for your feedback. We are delighted you enjoyed your stay.We hope to welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Edward

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
Fabulous building in the old decadent style with some great Edwardian / Victorian architecture. Really friendly and accommodating staff. A heated outdoor pool is a nice touch too.
於 2023 年 10 月住了 2 晚
Samantha Browning - PA to GM 於 2023年11月3日的回應
Thank you for your feedback. We are thrilled you enjoyed your stay with us.We are pleased you noted the Hotel's grandeur and enjoyed our outdoor pool.Your kind comments will be passed on to our Team who pride themselves on delivering the very best of experiences to our guests.We hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Trudie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All of the staff made you feel very welcome. It was a treat to stay here.
於 2023 年 10 月住了 4 晚
Samantha Browning - PA to GM 於 2023年11月3日的回應
Thank you for your feedback. We are thrilled you enjoyed your stay with us.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Vincent

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Samantha Browning - PA to GM 於 2023年11月3日的回應
Thank you for your recent stay with us.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

8/10 不錯

David

讚好：整潔度、住宿狀況和客房舒適度
Luxury hotel by the sea
Luxury hotel by the sea
於 2023 年 9 月住了 1 晚
Samantha Browning - PA to GM 於 2023年11月2日的回應
Thank you for your feedback. We are delighted you enjoyed your stay with.We hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Uwe

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Top--very friendly and helpful staff,large room,heated indoor and outdoor pool at 29°,breakfast (good selection,fresh quality products )until 10.30
於 2023 年 9 月住了 5 晚
Samantha Browning - PA to GM 於 2023年11月2日的回應
Thank you for your positive feedback. We are thrilled you enjoyed your stay with us and enjoyed your indoor and outdoor pools and breakfast.Your kind comments will be passed on to our Team.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Kristin

於 2023 年 9 月住了 1 晚
Samantha Browning - PA to GM 於 2023年11月3日的回應
Thank you for your recent stay with us.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

David

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Wonderful hotel
於 2023 年 9 月住了 1 晚
Samantha Browning - PA to GM 於 2023年11月3日的回應
Thank you for your feedback, we are delighted you enjoyed your stay with us.We hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Sharon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
This was first time staying at the grand hotel Eastbourne it was an amazing experience more than I was expecting the staff were very friendly,helpful & polite the hotel was very clean & food was amazing over all very good experience
於 2023 年 9 月住了 1 晚
Samantha Browning - PA to GM 於 2023年11月3日的回應
Thank you for your feedback. We are delighted you enjoyed your stay.Your kind comments are much appreciated as our Team pride themselves on delivering the very best of experiences to our guests.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

8/10 不錯

William

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Grand Stay
Nice stay at the Grand. Good location by the beach. Room quite cramped, be worth getting a sea view but was fine for one night. No hotel.com upgrade offered.
於 2023 年 9 月住了 1 晚
Samantha Browning - PA to GM 於 2023年11月2日的回應
Thank you for your feedback. We are delighted you enjoyed your stay with us.We do hope we can welcome you again.With kind regardsSamantha Browning - PA to GM

10/10 優異

Gary

讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Samantha Browning - PA to GM 於 2023年9月18日的回應
Thank you for your stay with us.We hope to welcome you back.With kind regards

10/10 優異

Ami

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
What more could you want
A perfect overnight stay with wonderful staff, lovely clean smart room, the outdoor pool was wonderful, great location and delicious food and drinks. What more could you want!
於 2023 年 9 月住了 1 晚
Samantha Browning - PA to GM 於 2023年9月18日的回應
Thank you for your feedback . We are delighted you enjoyed your stay and very much hope to welcome you again.With kind regards

4/10 欠佳

Bernadette

家人同遊
讚好：整潔度和職員與服務
Our stay was disappointing.We were in room 121 and each morning we were disturbed by scaffolding being erected on the side of the hotel inches from our window. making it impossible to have the windows open or have an afternoon rest. Our son was in room 141 and he too was disappointed with his room which smelt of dog and urine.
於 2023 年 9 月住了 3 晚
Samantha Browning - PA to GM 於 2023年11月2日的回應
Thank you for your feedback.We are sorry for the timescales of the external work. We are undertaking essential decoration on the roof of the Hotel and the scaffolding has taken somewhat longer to put in place than originally planned. We do apologise that you were inconvenienced by this.With kind regardsSamantha Browning - PA to GM

10/10 優異

Antonina

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 3 晚
Samantha Browning - PA to GM 於 2023年9月5日的回應
Thank you for your recent stay with us.We hope to welcome you again.With kind regards

10/10 優異

Graham

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyment Personified
From arrival to departure everything was effort on behalve of the Staff. Food in the Garden Restaurant was superb with excellent Chefs. Comfort was great as were the room. I look forward to my next trip.
於 2023 年 8 月住了 4 晚
Samantha Browning - PA to GM 於 2023年9月5日的回應
Thank you for your feedback. We are delighted you enjoyed your stay with us.We look forward to welcoming you again.With kind regards

10/10 優異

Emma

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Great break
Another great stay at the Grand in Eastbourne. The only slight issue was the breakfast on the first day. The orders came wrong and late. We spoke to the manager about our experience and he took it off the bill which was appreciated.
於 2023 年 8 月住了 2 晚
Samantha Browning - PA to GM 於 2023年9月5日的回應
We thank you for your feedback. We apologise you had an issue, but pleased this was dealt with to your satisfaction.We hope to welcome you again.With kind regards

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Beautiful building, but space for improvements
A beautiful building and a very tasty Restaurant. Unfortunately waiting times at their café too long (25 min waited for cappuccino). Mattress of bed too soft for me (185cm tall, 82kg weight), slept 2hours each night (stayed for 2 nights). Bump kept sinking in which leads into back pain.
於 2023 年 8 月住了 2 晚
Samantha Browning - PA to GM 於 2023年9月5日的回應
We appreciate your feedback and are sorry to learn some aspects of your stay fell below expectations. We hope this has not marred your overall experience and that we can welcome you again.With kind regards

10/10 優異

Sandra

於 2023 年 8 月住了 3 晚
Samantha Browning - PA to GM 於 2023年9月5日的回應
Thank you for your recent stay with us.We hope to welcome you again.With kind regards

10/10 優異

Sharon

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything we needed and wanted ,beautiful hotel , staff were amazing,nothing too much trouble, we go every year ❤️
於 2023 年 8 月住了 2 晚
Samantha Browning - PA to GM 於 2023年8月22日的回應
Thank you for your feedback. We are delighted you enjoyed your stay. We take pride in providing exceptional service and amenities. We look forward to welcoming you back.With kind regards

10/10 優異

Michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
5 star
於 2023 年 8 月住了 2 晚
Samantha Browning - PA to GM 於 2023年8月22日的回應
Thank you for your recent stay with us.We look forward to welcoming you again.With kind regards

10/10 優異

Alan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hospitality and service.
於 2023 年 8 月住了 4 晚
Samantha Browning - PA to GM 於 2023年8月22日的回應
Thank you for your feedback. We are delighted you enjoyed your stay.We look forward to welcoming you again.With kind regards

10/10 優異

Elizabeth

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Samantha Browning - PA to GM 於 2023年8月22日的回應
Thank you for your feedback.We look forward to welcoming you again.With kind regards

8/10 不錯

Caroline

於 2023 年 8 月住了 3 晚
Samantha Browning - PA to GM 於 2023年9月5日的回應
Your feedback is appreciated.We hope to welcome you back.With kind regards

10/10 優異

Pernilla

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 7 晚
Samantha Browning - PA to GM 於 2023年8月2日的回應
Thank you for you recent stay with us.We look forward to welcoming you back.With kind regards