No response when I called to discuss check in time, no call back. Terrible service. Would like a refund
真實旅客
於 2020 年 4 月住了 1 晚
6/10 一般
真實旅客
2020年3月11日
不滿:住宿狀況
I accept that for £65 a night you are not going to get a lot but the state of the décor and lighting was awful. £20 worth of paint and Polyfilla is all that it would take to bring it up to acceptable level.
真實旅客
於 2020 年 3 月住了 2 晚
4/10 欠佳
真實旅客
伴侶同遊
2020年3月10日
不滿:設施服務和住宿狀況
Unkomplizierter Check-In und Check-Out. Gute Lage zur Tram in der Neustadt.
Keine direkte Beleuchtung im Zimmer. Heizung funktionierte nur irgendwann nachts, viele kleine Reparaturen sind fällig, insbesondere im Bad. Warmes Wasser erst nach längerem Laufen lassen. Schlechteres 3 Sterne Hotel als das zuvor gebuchte 2 Sterne Hotel.
真實旅客
於 2020 年 3 月住了 1 晚
10/10 優異
pankaj
2020年2月29日
pankaj
於 2020 年 2 月住了 1 晚
10/10 優異
Lee
多人同遊
2020年2月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lee
於 2020 年 2 月住了 1 晚
10/10 優異
julie
家人同遊
2020年2月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Family trip to theatre excellent location 5 minutes walk great stay with two little children
julie
於 2020 年 2 月住了 1 晚
10/10 優異
junix
2020年1月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
lovin it
I had the most amazing stay here! Derrick was so warm and helpful. I love my room which is walking distance to anywhere else!
One of the best stays I had for a very reasonable price!
junix
於 2020 年 1 月住了 2 晚
4/10 欠佳
真實旅客
伴侶同遊
2020年1月1日
讚好:職員與服務
不滿:設施服務和住宿狀況
I booked in to stay at this hotel in January 2019 for NYE December 2019. I paid £440 for a suite with breakfast. The reviews were really good and location sounded great. When I got there i was told that it had new ownership since February 2019, they no longer did breakfast and no longer had a suite... we had been allocated a very basic double bedroom. No one had contacted me to inform me of this and to say I was disappointed is an understatement.
I obviously told the man at reception I was not happy with this but it’s NYE and so finding new accommodation would have been impossible. The receptionist contacted the manager who offered me a reduced rate of £350. I had to accept as was held over a barrel having flown in from Bristol for NYE and potentially not having anywhere to stay.
You wouldn’t pay anymore that £50 a night for the double room and so I’ve been seriously ripped off!
I will say the location is great and the man in reception was as helpful as he could have been but overall to be have been looking forward to a luxury room for nearly 12 months and then having what I was given, for the price I paid was disgusting and I would not recommend this hotel for this reason.