2/10 很差
ross
2016年9月21日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Night mare in edinburgh
TERRIBLE! This was the first time using Hotels.com and we were extremely disappointed. We arrived to find the hotel boarded up and no lights on. We phoned the hotel.com call centre 3 times and spent 1hour on the line. They did not call us back as promised they did not find us another hotel. Horrific experiance. 98% of edinburgh was full and were looking to sleep on the floor or basement of a bar luckily we eventually found a extremely expensive BB that had a late cancellation. Worst 1st year aniversary ever. We still have had not email or contact from Hotel.com to get our money back.