露台/庭院

愛丁堡萬豪萬怡酒店的評價

4 out of 5
愛丁堡萬豪萬怡酒店
1-3 Baxters Place, Edinburgh, Scotland

評價

8.8

優異

10 分評分,優異;1004 則評價中有 549 則" "
8 分評分,不錯;1004 則評價中有 311 則" "
6 分評分,一般;1004 則評價中有 87 則" "
4 分評分,欠佳;1004 則評價中有 36 則" "
2 分評分,很差;1004 則評價中有 21 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

yuting

於 2023 年 11 月住了 2 晚
Derek 於 2023年11月15日的回應
Thank-you Yuting for the 10/10 review!We look forward to welcoming you back.

4/10 欠佳

Jessica

多人同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
沒有提供牙刷牙膏和拖鞋,前枱說只有premium才提供,那就不是環保理由了
於 2023 年 2 月住了 1 晚
Kirsty Ross, Front Office Manager 於 2023年2月9日的回應
Hi Jessica,Thank you for taking the time to review your recent stay with us. I apologise that you were left disappointed with our amenity offerings. As mentioned, these items are not provided by default in our standard rooms as we are a select service brand. However, we are more than happy to provide any additional requests for you! I hope you enjoyed the rest of your stay, and we hope to welcome you back soon.

10/10 優異

Ying-ting

於 2023 年 1 月住了 2 晚
Kirsty Ross - Front Office Manager 於 2023年1月31日的回應
Thank you for your positive review. It was a pleasure to have you stay with us, and your high scoring is much appreciated.We hope to welcome you back in the near future.

6/10 一般

真實旅客

家人同遊
讚好:職員與服務
不滿:客房舒適度
房間窗對住天井非常暗,白天也需要開燈幫助採光,對面房間可以完全見到房間內的
於 2022 年 6 月住了 3 晚

10/10 優異

Clara Ching Ngar

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 10 月住了 1 晚

10/10 優異

Gabi

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really enjoyed our stay here. Staff were very helpful, friendly and welcoming! Room was clean and comfortable. Walkable to most things.
於 2024 年 4 月住了 3 晚
Reana 於 2024年5月3日的回應
Hi, Thank you for leaving us with a great review of your recent stay! I am pleased to hear that you have enjoyed your stay with us. Kindly be assured that your feedback has been shared with the relevant managers for their consideration. We hope to welcome you back to the Courtyard by Marriott Edinburgh again in the near future. Warm regardsReana

6/10 一般

Nicole

讚好:整潔度和職員與服務
不滿:住宿狀況
於 2024 年 4 月住了 1 晚
Kirsty Ross, Front Office Manager 於 2024年4月30日的回應
Dear Nicole,Thank you for scoring us on your recent stay. I hope you will consider staying with us again, so we can deliver even better service on return.

10/10 優異

Gerardo

讚好:整潔度、職員與服務和住宿狀況
Lovely place
於 2024 年 4 月住了 3 晚
Kirsty Ross, Front Office Manager 於 2024年4月28日的回應
Thank you for sharing your feedback with us. We are thrilled to see a 5/5 scoring, and hope to welcome you back in the near future.

10/10 優異

Jon-Michael

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Derek 於 2024年4月25日的回應
Thank-you for your 5/5 review Jon-Michael!Hope you had a grand time in Edinburgh.

10/10 優異

Cynthia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay. Room and breakfast was excellent. Having to park offsite was less convenient but common in Edinburgh. Make sure to book parking in advance to get discount!
於 2024 年 4 月住了 1 晚
Derek 於 2024年4月21日的回應
Thank-you for your 5/5 review Cynthia.I'm happy to read that you enjoyed your room & had a great breakfast!We hope to see you again soon!

10/10 優異

Peter (Livingston)

讚好:整潔度、職員與服務和住宿狀況
Centrally located!
於 2024 年 4 月住了 2 晚
Kirsty Ross, Front Office Manager 於 2024年4月19日的回應
I am so pleased to hear that you enjoyed your stay with us! We hope to welcome you back to the Courtyard by Marriott Edinburgh again in the near future

10/10 優異

David

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was the perfect stay! We added a nights stay in transit and they easily combined our two reservations. We had a spacious quiet room on the main floor, that was super clean and comfortable. Perfect location, in the heart of everything. Would definitely book again!
Courtyard Front Desk - Nicolas 於 2024年4月18日的回應
Dear David,Thank you for sharing your experience with us! We're delighted to hear that you had a perfect stay and that we were able to accommodate your request to combine reservations seamlessly. It's also great to know that you enjoyed your spacious, quiet, and clean room on the main floor, as well as our convenient location in the heart of everything. We appreciate your kind words and look forward to welcoming you back for another stay in the future!

2/10 很差

Joan

讚好:整潔度和職員與服務
不滿:住宿狀況
As the hotel was under renovation, there were gaps in service. No lounge . The bar was in the restaurant and had no nibbles. Red wine was cold. The restaurant was noisy and not conducive to a relaxing drink before the evening meal. The express breakfast was not available on the first two days( very good when available.
於 2024 年 4 月住了 3 晚
Courtyard Front Desk - Nicolas 於 2024年4月18日的回應
Dear Joan,Thank you for sharing your feedback with us. We are trying our very best to keep our renovation's impact as low as possible in our guest experience, and we apologize for the gaps in service it may have caused. Your comments about the lack of a lounge, the bar setup, and the noise in the restaurant are duly noted, and we understand how these factors can impact the overall experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay once our work is finished in the future.

10/10 優異

Ben

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Derek 於 2024年4月16日的回應
5/5, thank-you Ben!I hope you had a great time in Edinburgh & we look forward to welcoming you back soon!

10/10 優異

Candace Lauren (Greensboro)

讚好:整潔度、職員與服務和住宿狀況
Hotel was under some construction in the main lobby area, but besides that the rooms nice! I found it a good walking distance to all the must sees (royal mile, Arthur’s seat, calton hill) and right by the theater.
於 2024 年 4 月住了 3 晚
Kirsty Ross, Front Office Manager 於 2024年4月15日的回應
Dear Candace Lauren,Thank you for your feedback! We are pleased to hear you enjoyed your overall experience, and we hope you will consider staying with us again in the near future.

8/10 不錯

Jason Martin (Union city)

伴侶同遊
讚好:整潔度和職員與服務
The property is located in a perfect location in my opinion. You can take the tram right out of the airport and it will drop you off a short walk away. The Edinburgh bus station is a short walk away, all the tourist attractions are in a walkable distance. The property itself is nice but unfortunately going through some construction when we stayed. The room we stayed in was a bit small but this was expected. A few issues we had was the room cleaning which seemed to be lacking ex: gave us one towel, didn’t restock our toilet paper, and left used glasses in our room. One thing that I just genuinely couldn’t get over was the toilet. It was a square toilet which just made it extremely difficult and awkward to use. I’m not sure if this is a standard for the UK or just a design choice but I’m thankful I don’t have to use it again lol. The shower was nice but it had low water pressure and I have never been a fan of the half walled showers as water gets all over the floor or rug on the open side. Our bed was a bit lumpy and we both had some issues sleeping but we powered through it. Overall we got what we paid for and the hotel was in a perfect location for us.
於 2024 年 4 月住了 7 晚
Kirsty Ross, Front Office Manager 於 2024年4月14日的回應
Dear Jason Martin,This is the first time we have received a comment about the toilet design actually, but we will keep that in mind! I apologise for the minor issues you experienced, and will be sure to pass on to our housekeeping management team. I am pleased to hear, however, that the location was convenient for your travels. We hope you will consider staying with us again, and thank you again for your time!

10/10 優異

Charity

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Soundproofing
於 2024 年 4 月住了 2 晚
Kirsty Ross, Front Office Manager 於 2024年4月14日的回應
Thank you for your feedback Charity. We take all comments on-board for future improvement and strive for the best service.

10/10 優異

Paula

讚好:整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 4 月住了 2 晚
Kirsty Ross, Front Office Manager 於 2024年4月14日的回應
Thank you for your positive review Paula! We look forward to welcoming you next time you find yourself in Edinburgh.

10/10 優異

Edward

讚好:整潔度、職員與服務和住宿狀況
The staff at the Courtyard Marriott went the 2nd mile to help us. We are an older couple and needed help with luggage. They came to our taxi and carried our luggage in. When we checked out they came to our room and moved our luggage to load our Taxi. They have a device connected to the taxi company and they can have a taxi for you in 5 minutes or less. Clean nice rooms. Daily room cleaning. Highly recommend.
於 2024 年 4 月住了 7 晚
Kirsty Ross, Front Office Manager 於 2024年4月12日的回應
Dear Edward,I am so pleased to hear our team went above-and-beyond upon your recent stay! It was a pleasure to have you with us, and we hope to welcome you back again in the near future!

8/10 不錯

Felix

讚好:整潔度、職員與服務和住宿狀況
Good stay
於 2024 年 4 月住了 1 晚
Kirsty Ross, Front Office Manager 於 2024年4月11日的回應
Thank you for your positive review Felix! We hope to welcome you back to the Courtyard by Marriott Edinburgh again in the near future.

10/10 優異

Helen

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 1 晚
Kirsty Ross, Front Office Manager 於 2024年4月3日的回應
Thank you for your positive feedback! We're delighted to hear that you had a very good experience during your stay with us. Our team works hard to ensure that every guest has a pleasant and memorable stay, and it's always rewarding to receive such positive comments. If you have any further feedback or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 優異

Antonio

家人同遊
讚好:整潔度和職員與服務
Highly recommend. The staff were incredible. Centrally located. They just happened to be renovating the restaurant so it was understandable that it was a bit of an eyesore.
於 2024 年 3 月住了 3 晚
Derek 於 2024年3月31日的回應
Thank-you for the amazing review Antonio!I hope you can join us again to enjoy our new restaurant & thank-you for your understating.I hope you had a great time exploring Edinburgh & I will pass on your comments at our next staff meeting :)

10/10 優異

Allan

伴侶同遊
It was perfect for what we wanted. Somewhere close to the old town but not too busy.
於 2024 年 3 月住了 3 晚
Syazana 於 2024年3月27日的回應
Thank you for taking a moment to rate your recent experience with us. I am thrilled you enjoyed your stay with us & rated us 5/5. All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve. Thank you for choosing to stay with us here at the Courtyard by Marriott Edinburgh and we do hope to see you again in the future.Sincerely,SyazanaFront Desk Team

8/10 不錯

Maureen

讚好:整潔度和住宿狀況
.
於 2024 年 3 月住了 1 晚
Kirsty Ross, Front Office Manager 於 2024年3月12日的回應
Thank you for taking the time to leave us with a review Maureen. Your scoring is appreciated, and we hope to welcome you back in the future.

10/10 優異

Jayendran

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome location. Clean, quiet, comfortable rooms. Friendly and pleasant staff. Good breakfast.
於 2024 年 3 月住了 3 晚
Caolan Cunningham, Front Desk Supervisor 於 2024年3月6日的回應
Hi Jayendran, Thanks for taking the time to leave a great review of your recent stay with us.We're delighted to hear you had a great time across the board, the rest of the team will be delighted to hear the feedback. We hope to have you with us again for your next trip to Edinburgh.Warm regards

8/10 不錯

Sophie

於 2024 年 2 月住了 3 晚
Caolan Cunningham, Front Desk Supervisor 於 2024年3月26日的回應
Dear Sophie, Thank you for leaving us with a review of your recent stay.I am pleased to hear that you have enjoyed your stay with us. Kindly be assured that your scores have been shared with the relative managers for their consideration. We hope to welcome you back to the Courtyard by Marriott Edinburgh again in the near future.

10/10 優異

Madonna

讚好:整潔度、職員與服務和住宿狀況
Easy check-in and checked-out. Staff are not are very helpful and it closed to everything.
於 2024 年 2 月住了 2 晚
Caolan Cunningham, Front Desk Supervisor 於 2024年3月3日的回應
Hi Madonna, Thanks for taking the time to leave a review and I'm delighted to hear you had a lovely time.The team will be happy to hear that there efforts are being appreciated.We hope to see you back again with us the next time you're in Edinburgh.Warm regards,Caolan CunninghamFront Desk Supervisor

8/10 不錯

Alan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was very good; comfy bed; good shower; staff very helpful and friendly. Reception, Bar and Eating area was a bid cramped and limited for space.
於 2024 年 2 月住了 3 晚
Caolan Cunningham 於 2024年2月27日的回應
Hi Alan, Delighted to hear you had a nice and comfortable stay with us, thank you for taking the time to leave a review.We do happen to be undergoing a brilliant refurbishment of our restaurant and reception, so we do hope you choose to stay with us again the next time you're staying in Edinburgh so we can show off our shiny-new restaurant!Warm regards,Caolan CunninghamFront Desk Supervisor

8/10 不錯

Ian

於 2024 年 2 月住了 1 晚
Kirsty Ross, Front Office Manager 於 2024年3月21日的回應
Dear Ian,We sincerely appreciate your high scoring. Thank you, and we hope to welcome you back in the near future.

10/10 優異

Ann Louise

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Kirsty Ross, Front Office Manager 於 2024年2月22日的回應
Dear Ann Louise,Thank you for your 5/5 review! It is truly appreciated. We hope to welcome you back next time you are in the area.

10/10 優異

Claire

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel in a great location, near to tram stop. The only negative would be the breakfast service. The breakfast restaurant is closed for refurbishment and the restaurant where breakfast was served was carnage! Very busy and people seated in the wrong place.
於 2024 年 2 月住了 2 晚
Kirsty Ross, Front Office Manager 於 2024年2月19日的回應
Dear Claire,Thank you for your feedback, and sincere apologies for the disappointing breakfast experience. I am pleased to hear you enjoyed the rest of your stay, and we hope to welcome you back again soon.

6/10 一般

Nigel

伴侶同遊
Actually a very nice hotel and rooms well appointed. Staff very friendly and welcoming. Alas when checked in due to leak in another room we had no running water. We were assured problem would be fixed by time we returned or another room would be set aside. Alas when did return at 9pm this was not the case and reception were unaware of problem and had to ‘check out’ the situation. We were then provided with a nice but smaller room. Reception did say that if we went to the bar we’d get a free drink by way of an apology. Unfortunately the barman knew nothing about this. However all made good on checkout with bar tab covered and a proper apology from reception for the issue with the room. Things like this can happen but should not have checked us in to room with known problem and then fail to communicate what had been promised to sort it out.
於 2024 年 2 月住了 1 晚
Dylan 於 2024年2月13日的回應
Dear Nigel, Thank you for leaving us a review of your recent stay.Kindly be assured that your comments have been shared with the relative managers and the rest of the team to ensure correct communication between departments so this does not happen again. I'm happy that we were able to make good on our promise of a free drink when you checked out. Again, so sorry about the issues you faced and thanks for the honest review so that we know where we can improve.We hope to welcome you back to the Courtyard by Marriott Edinburgh again in the near future.

8/10 不錯

Peter Martin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Reasonable sized room and bathroom, bed was great size and very comfortable. a/c in room was good to have also..
於 2024 年 2 月住了 2 晚
Derek 於 2024年2月4日的回應
I am happy to read that you had a great stay with us!I hope you had a great time in Edinburgh & choose us again if you are to return :)

10/10 優異

Gino

於 2024 年 1 月住了 1 晚
Syazana 於 2024年1月31日的回應
Dear Gino,Thank you for taking a moment to rate your recent experience with us. I am thrilled you enjoyed your stay with us & rated us 10/10.All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve.Thank you for choosing to stay with us here at the Courtyard by Marriott Edinburgh and we do hope to see you again in the future.SincerelyFront Desk Team

8/10 不錯

Yvonne

於 2024 年 1 月住了 1 晚
Syazana 於 2024年1月31日的回應
Thank you for taking a moment to rate your recent experience with us. I am thrilled you enjoyed your stay with us & rated us 8/10.All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve.Thank you for choosing to stay with us here at the Courtyard by Marriott Edinburgh and we do hope to see you again in the future. Sincerely,Front Desk Team

10/10 優異

Marisa Isabel

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Buena relación calidad y precio. El desayuno muy bueno
於 2024 年 1 月住了 4 晚
Kirsty Ross - Front Office Manager 於 2024年1月29日的回應
Dear Marisa Isabel, I am so pleased to hear that you enjoyed your stay with us! Your comments have been shared with the rest of the team. We hope to welcome you back soon!

8/10 不錯

Juliette

讚好:整潔度和住宿狀況
於 2024 年 1 月住了 3 晚
Derek 於 2024年1月30日的回應
Thank you for leaving your review Juliette.Glad you enjoyed your stay & hopefully we can make your next stay a 5/5 stay!

10/10 優異

Katelyn

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Derek 於 2024年1月30日的回應
Thank-you Katelyn for your 5/5 review!I'm glad you had an excellent stay, look forward to welcoming you back soon.

4/10 欠佳

Mark

Room was not properly cleaned, keys did not work first time, front desk staff was not to the level expected of a mariott brand. Room was not cleaned before 4pm, and not even properly - tissue box was not even filled again. When departing we were asked if the stay was good, our answer was moderate and no follow up feedback was asked. I would recommend to cross the street and use Holiday Inn instead, service level is the same. Only positive is the breakfast, which was outstanding.
於 2024 年 1 月住了 2 晚
Kirsty Ross, Front Office Manager 於 2024年1月29日的回應
Good Morning Mark,I am so sorry that we fell short of expectations on this occasion, and that you left feeling disappointed with your stay. I have reached out to you directly to follow-up on the concerns raised. I hope that we can make it up to you in the future, and that you will consider staying with us again.

8/10 不錯

Sebastiana

於 2024 年 1 月住了 1 晚
Kirsty Ross, Front Office Manager 於 2024年3月21日的回應
Dear Sebastiana,Thank you for the positive review scoring.We hope to welcome you back in the near future.

6/10 一般

Gordon

讚好:整潔度、職員與服務和住宿狀況
不滿:客房舒適度
Not in a rush back
We got put in a disabled room which we didn’t need it was noisy in the corridor outside and they had a door through to the next room which meant noise came through
於 2024 年 1 月住了 2 晚
Derek 於 2024年1月28日的回應
I'm sorry to read there was noise coming into your room Gordon. I hope when this was reported to our reception team we were able to move you rooms.I hope you still had a great time visiting Edinburgh.

10/10 優異

anna mari

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a great time in this property.
於 2024 年 1 月住了 7 晚
Kirsty Ross, Front Office Manager 於 2024年1月28日的回應
Thank you for your feedback anna mari! we are so pleased you had a great time, and look forward to welcoming you back in the future.

8/10 不錯

Anna

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Syazana 於 2024年1月26日的回應
Dear Anna,Thank you for taking a moment to rate your recent experience with us. I am thrilled you enjoyed your stay with us & rated us 8/10.All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve.Thank you for choosing to stay with us here at the Courtyard by Marriott Edinburgh and we do hope to see you again in the future.Thank you,SyazanaFront Desk Team

10/10 優異

Juan

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good experience
Better impossible
於 2024 年 1 月住了 1 晚
Syazana 於 2024年1月26日的回應
Dear Juan,Thank you for taking a moment to rate your recent experience with us. I am thrilled you enjoyed your stay with us & rated us 10/10.All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve.Thank you for choosing to stay with us here at the Courtyard by Marriott Edinburgh and we do hope to see you again in the future.Thank you,SyazanaFront Desk Team

10/10 優異

Michael

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
Kirsty Ross - Front Office Manager 於 2024年1月25日的回應
Thank you for your 10/10 review Michael! We hope to welcome you back in the near future.

10/10 優異

Bernicy

於 2024 年 1 月住了 1 晚
Kirsty Ross - Front Office Manager 於 2024年1月23日的回應
Dear Bernicy,Thank you for taking the time to leave us with a 10/10 review following your recent stay. We hope you will consider staying with us again in the future.

10/10 優異

Anne Marie

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
W.e. avec mon petit-fils pour son 12eme anniversaire. Tout etait comme souhaité- staff acceuillant, chambre agréable..
於 2024 年 1 月住了 2 晚
Syazana 於 2024年1月21日的回應
Dear Anne Marie,Thank you for taking a moment to rate your recent experience with us. I am thrilled you enjoyed your stay with us & rated us 10/10.All feedback is appreciated as it helps us identify what we are doing right and areas in which we may need to improve.Thank you for choosing to stay with us here at the Courtyard by Marriott Edinburgh and we do hope to see you again in the future. Sincerely,Front Desk Team

10/10 優異

Duncan

讚好:整潔度、職員與服務和住宿狀況
Would recommend this hotel enjoyed my time there
Derek 於 2024年2月2日的回應
Thank you for your review Duncan!Happy you had a great time & left us 5/5, we look forward to your return :)

6/10 一般

Tadine

於 2024 年 1 月住了 2 晚
Derek 於 2024年2月4日的回應
Thank-you for taking the time to leave your review Tadine.I hope you give us a chance in the future to give you a 5/5 experience with us!

8/10 不錯

Jane

讚好:整潔度、住宿狀況和客房舒適度
Theatre night away
Great location especially for the Playhouse Theatre but due to trams great for anywhere really.
於 2024 年 1 月住了 1 晚
Kirsty Ross - Front Office Manager 於 2024年1月15日的回應
Thank you for your feedback Jane. Glad to hear you enjoyed your stay with us!