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沃科愛丁堡皇家陽台酒店 (IHG 旗下酒店)的評價

4 out of 5
沃科愛丁堡皇家陽台酒店 (IHG 旗下酒店)
18 Royal Terrace, Edinburgh, Scotland

評價

8.0

很好

10 分評分，優異；576 則評價中有 224 則" "
8 分評分，不錯；576 則評價中有 202 則" "
6 分評分，一般；576 則評價中有 94 則" "
4 分評分，欠佳；576 則評價中有 36 則" "
2 分評分，很差；576 則評價中有 20 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

7.8/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Pamela

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was beautiful. The bed was soooo comfy (and the pillows). Such a great night's sleep. Breakfast was quick, filling, and had enough options for different diets. 10/10 would stay again.
於 2024 年 5 月住了 2 晚

8/10 不錯

Richard

We loved the warm welcome given to our dogs, and the sweet treats for us. The room was pristine and the beds very comfortable. We were very pleased to be able to stroll to the Playhouse in 10 minutes. The location is excellent. Monday parking after 8:30 was £4.00 an hour for up to 4 hours. The other downside was that the room was chilly despite our efforts to turn up the temperature. Otherwise a pleasant guest experience.
於 2024 年 4 月住了 1 晚
Cristina Roza | Front Office Manager 於 2024年4月23日的回應
Thank you so much for taking the time to leave a review, RichardWe are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

10/10 優異

christopher

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent modernisation of an old building , very clean, friendly reception and delicious breakfast. Very central location, walking distance to the old and new
於 2024 年 4 月住了 2 晚
Cristina Roza | Front Office Manager 於 2024年4月20日的回應
Thank you so much for taking the time to leave a review, ChristopherWe are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

6/10 一般

Kevin

讚好：整潔度和住宿狀況
After a disastrous first night, all was fixed and very pleasant the second night,
於 2024 年 4 月住了 2 晚

10/10 優異

Leanne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel within reasonable walking distance to the centre. Lovely staff where nothing was too much trouble, thank you for a lovely stay
於 2024 年 4 月住了 1 晚
Cristina Roza | Front Office Manager 於 2024年4月20日的回應
Thank you so much for taking the time to leave a review, LeanneWe are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

10/10 優異

Eric

讚好：整潔度、職員與服務和住宿狀況
Loved it here, the staff was exceptional , amazing service and concern for their customers, had a lovely weekend
於 2024 年 4 月住了 2 晚
Cristina Roza | Front Office Manager 於 2024年4月9日的回應
Thank you so much for taking the time to leave a review, EricWe are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

8/10 不錯

Victor

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Quiet
於 2024 年 3 月住了 2 晚
Cristina Roza | Front Office Manager 於 2024年3月31日的回應
Thank you so much for taking the time to leave a review, VictorWe are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

8/10 不錯

Christopher (Scarborough)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Have stayed a couple of times at this hotel and always found it to be above standard in all aspects
於 2024 年 3 月住了 3 晚
Cristina Roza | Front Office Manager 於 2024年3月30日的回應
Thank you so much for taking the time to leave a review, We are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

10/10 優異

William

讚好：整潔度、職員與服務和住宿狀況
Great hotel
於 2024 年 3 月住了 2 晚
Cristina Roza | Front Office Manager 於 2024年3月30日的回應
Thank you so much for taking the time to leave a review, WilliamWe are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

10/10 優異

Moraima Pabellon

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Staff and service were excellent.
於 2023 年 12 月住了 9 晚
Cristina Roza | Front Office Manager 於 2024年2月24日的回應
Thank you so much for taking the time to leave a review, We are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

10/10 優異

Walter

One night in Edinburgh
This was just a one night stay and the hotel gave us everything we required. Everything was spotless and looked freshly decorated. Staff were helpful. Would definitely stay again.
於 2024 年 2 月住了 1 晚
Cristina Roza | Front Office Manager 於 2024年2月24日的回應
Thank you so much for taking the time to leave a review, We are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

8/10 不錯

ALISTAIR

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Reliable hotel with a generally good standard
Royal Terrace Hotel is a reliable stay in an IHG hotel. Positives were the general good level of the hotel lounges, bar and breakfast area. Less good were a quite dark room - uplighting approach - and a weak wifi signal into that room. Good location for the Picardy Place tram and Elm Row buses up and down to Princes St and Leith.
於 2024 年 2 月住了 3 晚
Cristina Roza | Front Office Manager 於 2024年3月10日的回應
Thank you so much for taking the time to leave a review, Alistair We are so happy to hear that you enjoyed your stay with us, I am sorry to learn you experience some issues during your stay if you would like to discuss this further, please let me know the best way to get in touch with youWe do hope we can welcome you back at the Voco Royal Terrace Hotel in the future. Kindest regards

8/10 不錯

Mary

讚好：整潔度、職員與服務、設施服務和住宿狀況
Was central, but quiet
於 2024 年 1 月住了 1 晚
Cristina Roza | Front Office Manager 於 2024年2月25日的回應
Thank you so much for taking the time to leave a review, MaryWe are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the Voco Royal Terrace Hotel in the near future. Kindest regards

6/10 一般

Iona

伴侶同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Booked over a month in advance as a Christmas getaway for my partner and I as well as it being as part of our anniversary. We booked a standard room as the photos looked beautiful of the rooms. However when we arrived we got given our room key and was told to head down the stairs to get to our room. We walked down the right dark stairs into the basement and walked through the small corridor until we arrived at our room door. When we opened it we came to find a TINY room with almost no room at either side of the bed. Now, we have never ever complained in our life but this 2 night stay cost us almost £400! And I’ve stayed in premier inns which are far better. So we went back up and explained to reception about the room. She was extremely nice however there was no standard rooms available for us to move into so we had to downgrade with not money back to a cosy room. As much as the cost room was FAR better than the original room it still didn’t compare to the ones shown in the images. We cut our losses here and stayed in the cosy room which was a fairy sweet comfortable room. My main reason for the review is that I DO NOT believe that the standard room that we received originally should have ever been given to us at that price. I would agree that it is okay to stay in at a greatly discounted price but it absolutely was not anything like the photos or worth the money.
於 2023 年 12 月住了 2 晚
Cristina Roza | Front Office Manager 於 2024年3月10日的回應
Thank you so much for taking the time to leave a review, IonaWe are so happy to hear that you enjoyed your stay with us, I am sorry to learn you experience some issues during your stay if you would like to discuss this further, please let me know the best way to get in touch with youWe do hope we can welcome you back at the Voco Royal Terrace Hotel in the future. Kindest regards

8/10 不錯

LARS-ERIK INGEMAR

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚

6/10 一般

jiang

親子同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
於 2023 年 12 月住了 2 晚

10/10 優異

Craig

於 2023 年 12 月住了 1 晚

10/10 優異

shirley

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely stay
1 night stay, 2 double beds and 2 complimentary drinks as it was my b, a lovely touch. Beds fabulous , lovely bath robes, breakfast was really good. So glad we opted for this hotel. Location is good, out the way but central to shops. Hope to be back soon
於 2023 年 12 月住了 1 晚
Aimee | Front Office Supervisor 於 2023年12月28日的回應
Dear Shirley,Thank you for taking the time to tell us about your experience at voco EDINBURGH - ROYAL TERRACE. I am so glad to hear you enjoyed your stay here with us. Again, thank you for choosing voco, and if I can be of assistance to you, please contact me directly at 01315573222 or aimee.keay@royalterracehotel.co.uk. Sincerely,

8/10 不錯

Hendrik Johan

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Mooi, netjes

8/10 不錯

Sara

多人同遊
讚好：職員與服務和設施服務
於 2023 年 12 月住了 3 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚

10/10 優異

Vicky

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Great hotel, very clean and comfortable. Really helpful staff too.
於 2023 年 10 月住了 3 晚
Aimee Keay | Front Office Supervisor 於 2023年12月21日的回應
Dear Vicky,Thank you for taking the time to tell us about your experience at voco EDINBURGH - ROYAL TERRACE. I am so glad to hear you enjoyed your stay here with us. Sincerely,

8/10 不錯

Marianne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel, with comfortable bedrooms and a lovely garden.
於 2023 年 11 月住了 2 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚

8/10 不錯

Jane

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Location
I have stayed in Edinburgh a few times, but this was my first at voco Edinburgh. The location is great, a short walk from Princes Street. The location also felt safe to walk back to at night. The rooms were clean and had everything you'd need. My only issue was noise - I could often hear people in other rooms and the cleaners were particularly noisy when in the rooms above. Other than that, we had a lovely stay and would come again.
於 2023 年 11 月住了 2 晚

8/10 不錯

Nicola

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great time in Edinburgh. The hotel is lovely and a is only a short walk from the city centre. We would definitely stay here again.
於 2023 年 11 月住了 2 晚
Aimee Keay Front Office Supervisor 於 2023年12月13日的回應
Dear Nicola,Thank you for taking the time to tell us about your experience at voco EDINBURGH - ROYAL TERRACE.I am so glad you had such a lovely stay with us and enjoyed your time in the city.Again, thank you for choosing voco, and if I can be of assistance to you, please contact me directly at 01315573222 or aimee.keay@royalterracehotel.co.uk.Sincerely,

6/10 一般

Ian

商務旅客
讚好：職員與服務和客房舒適度
OK
Great location, friendly staff, quite smart from the outside but the rooms aren't great and the breakfast restaurant has all the charm of a motorway services. For the price it was less than expected and the regular false fire alarms (1 at 3.45 am) were not great.
於 2023 年 11 月住了 2 晚

8/10 不錯

annelies Gerdien

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Keurig, net hotel. Mooi op loopafstand naar de bekende plekken
於 2023 年 11 月住了 3 晚
Aimee | Front Office Supervisor 於 2023年12月10日的回應
Dear Annelies,Thank you for your review of the hotel - we are so glad you had such a wonderful time here.Kindest regards

10/10 優異

Elizabeth

於 2023 年 11 月住了 3 晚

10/10 優異

Anastasiia

讚好：整潔度、職員與服務和客房舒適度
Amazing
It was wonderful staying)) I had experienced with good reception I don’t remember here name. She was polite and friendly 😍😍 Room was nice 👍 but a/c a bit not warm our room properly it’s little cold. However everything was amazing 😻 Housekeeping was good, staff soo quick 👍👍👍 Just next time I will take king size bed
於 2023 年 10 月住了 3 晚
Aimee | Front Office Supervisor 於 2023年12月10日的回應
Hi Anastasiia,I am delighted to hear you had such a wonderful time here with us. Thank you for all the lovely comments regarding our team!

6/10 一般

Peter

家人同遊
讚好：職員與服務
不滿：住宿狀況
於 2023 年 10 月住了 4 晚

8/10 不錯

Martinus Dylan

讚好：整潔度、職員與服務和住宿狀況
Schoon! Mooi! Stil en perfecte locatie. Personeel aardig. Alleen 2 pers bed vonden wij aan de smalle kant
於 2023 年 10 月住了 2 晚

4/10 欠佳

Elizabeth

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was very clean. Very pretty location. Decent walk into town. The bed was extremely uncomfortable though.
於 2023 年 10 月住了 5 晚

6/10 一般

Marie-Line

讚好：整潔度和住宿狀況
不滿：職員與服務和客房舒適度
Not such a good quality for money
We asked for shampoo and soap and never received it, we bought our own instead. The room was super cold and the air conditionning wasn't working to warm it up. Also the cooling air co did always turn on by midnight so we had to stand up to turn it of again. We catched a cold during our first 2 days in scotland because of it. Breakfast room wasn't that nice and clean. Windows were durty you couldn't see the garden. Glasses from the previous night where still on the terrasse in the morning. Breakfast room was crowded; i was vry hoping for a good english breakfast but the eggs tasted like powder eggs. It wasn't such a good quality for money. I should have lower my standards and expectations, hotels are always very expensive in capitals but it is no garantee fro quality. However the staff was very nice and friendly.
於 2023 年 8 月住了 2 晚

2/10 很差

Kathleen

不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯

Ellouise

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice room and friendly staff. Would book again
於 2023 年 10 月住了 3 晚

10/10 優異

Keith

讚好：職員與服務和住宿狀況
於 2023 年 10 月住了 3 晚

10/10 優異

Jane

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Night away
Perfect location
於 2023 年 9 月住了 1 晚

6/10 一般

Jenna

伴侶同遊
讚好：整潔度
不滿：職員與服務
Location was good. Breakfast was nice and versatile. Room was small, bed hard and narrow. Reception staff was just ok. We had pre-paid the stay, but still I was asked to make a payment upon arrival. Atmosphere in general wasn’t very good. I don’t think it’s a four star hotel, more like a three stars.
於 2023 年 9 月住了 3 晚

10/10 優異

Karthika

於 2023 年 9 月住了 3 晚

8/10 不錯

Barbara

多人同遊
讚好：整潔度、職員與服務和設施服務
We had a nice cozy room but no place to store clothes other than hanging in closet…needs a bureau. Also we had friends whose room was twice the size without an upcharge…..hotel might want to inquire if traveling with others to avoid comparisons. Very convenient and i would recommend.
於 2023 年 9 月住了 3 晚

10/10 優異

Aerika

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our entire stay was wonderful. Interactions with staff felt like talking with close friends, and our room was beautiful, spacious, and super clean. Breakfast options were plentiful, and the lounge was a wonderful and calm end to every day. Would stay again in a heartbeat! Loved it

10/10 優異

Eva

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr zufrieden.
於 2023 年 8 月住了 11 晚

8/10 不錯

Thijs

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 3 晚

10/10 優異

Cyron

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 3 晚

4/10 欠佳

Stephanie

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Room was in the basement. No view, no assistance with luggage, no lunch or dinner available. Pretty disappointing overall
於 2023 年 9 月住了 1 晚

6/10 一般

Moritz Maria

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
Das Hotel befindet sich in einer perfekten Lage. Innerhalb weniger Minuten zu Fuß ist man zentral an Bus und Tram, Einkaufsmöglichkeiten, Bars und Restaurants. Das Hotel an sich ist mittelmäßig und völlig überteuert. Das Frühstück wechselt überhaupt nicht, das Personal jung freundlich, aber völlig ungeschult den Anschein nach und überfordert zudem nicht professionell. Im Restaurant findet man selten ein Platz der gedeckt ist, geschweige denn sauber. Überall in den Fluren steht Geschirr in den Ecken, was der Service scheinbar nach dem Zimmer machen vergisst, da es ständig überall rumsteht. Das Hotel an sich von innen hat schon bessere Zeiten gesehen. Fenster sind extrem dreckig überall im Hotel. Der Außenbereich sieht auf den Fotos sehr schön aus, Realität jedoch anders. Ein Gärtner wäre hier mal angebracht. Die Kosten waren überhaupt nicht gerechtfertigt. Die Lage ist perfekt, aber im gesamten keine Empfehlung.
於 2023 年 9 月住了 7 晚

6/10 一般

Henning

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 8 月住了 5 晚

8/10 不錯

Christian

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good place for the price near Waverley Station. Staff is very friendly and helpful.
於 2023 年 8 月住了 2 晚