Dear Anonymous, thank you for leaving a review of your stay. We really appreciate your feedback as it helps us to improve with each and every stay. Please accept my sincere apologies for the number of shortfalls you experienced including the cleanliness and lack of tea making facilities that should certainly have been provided. I will make sure that staff are debriefed in order that this does not happen again. Yours sincerely,

Dear Xiangcheng, thank you for the review of your stay with us. We really appreciate your comments about your positive experience, especially the varied breakfast options, kids eat free offer and the wonderful views. We hope that you will choose to stay with us again should you return to the city. Warm regards, Livia B, General Manager.

Dear Wah Pun, thank you for choosing to stay with us and for taking the time to write a review. Please accept my sincerest apologies for the treatment you received which negatively impacted your stay at the hotel. We pride ourselves on excellent customer service so your comment is a serious matter and will be investigated fully. I hope this does not deter you from staying with us in future and hope you will give us the opportunity to show you how great the hotel is. Yours sincerely, Sandy Scott, Interim Hotel Manager.

Dear Guest, Thank you for taking the time to write a review of your stay with us. I am pleased to hear the hotel location was convenient and you enjoyed the ameneties nearby. We hope to welcome you back next time you are in the city. Warm Regards

Hi Antonio, thanks for the amazing rating. We hope to see you again and All the best, Agnes - Hotel Operations Manager.

Bedankt dat u de tijd hebt genomen om een recensie over ons hotel te schrijven. We zijn blij dat u genoten heeft van uw verblijf bij ons, en we hopen u snel weer te zien. Met vriendelijke groeten,Agnes

Thanks for the review and feedback, Simon.All the best,Agnes

Thanks for the review, Lucy.All the best,Agnes

Thanks for the review, Pavel.All the best,Agnes

Thanks for the review, Anderson!All the very best,Agnes

Thanks for the review, Elizabeth!We're pleased to hear that you found our team friendly and knowledgeable!All the best,Agnes

Thanks for the review.All the best,Agnes

Vielen Dank für Ihre Bewertung unseres Hotels. Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Unsere Mitarbeiter freuen sich sehr über positive Bewertungen, daher wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Agnes

Thanks for the review and feedback, Kiera.We're pleased to hear that you enjoyed our breakfast service!All the very best,Agnes

Thanks for the review!All the best,Agnes

Thanks for the review, Kyle!All the best,Agnes

Thanks for the review and feedback!All the best,Agnes

Thanks for the review and feedback!We're pleased to hear that you found our hotel, good value for money.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. All the best,Agnes

Thanks for the review!All the best,Agnes

Merci beaucoup d'avoir pris le temps de donner votre avis sur notre hôtel. J’ai le plaisir de constater que vous avez apprécié votre séjour chez nous, et je ne manquerai de partager cela avec nos équipes. Nous espérons vous accueillir à nouveau très bientôt, et vous souhaitons d'excellents voyages à venir. Bien cordialement,Agnes

Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Agnes

Thanks for the review and feedback, Scott!All the best,Agnes

Thanks for the review, JasminWe're so pleased you enjoyed your stay here. We have a team on site 24/7 who can talk about any mix-ups regarding rooms and can see if there's anything they can do to amend it.All the best,Agnes - Hotel Operations Manager

Thanks for the review, ScottAll the best,Agnes

Thank you for the review, John.All the best,Agnes

Thanks for the review!All the best,Agnes

Thanks for the review!All the best,Agnes

Thanks for the review!All the best,Agnes

Thanks so much for your top marks.All the best, Agnes -

Hi Cameron, thanks for the rating. We hope to see you again and All the best, Agnes - Hotel Operations Manager.

Sibusisiwe, we're grateful for the lovely feedback.All the best, Agnes -

Daniel, thanks for the amazing rating. All the best, Agnes -

Tahmena, thanks for your feedback.We're sorry to see your welcome wasn't what we'd expect from the team, though we appreciate the comments about the bar team's service.Vegetarian sausages are available on request, we're sorry if this wasn't made clear to you. The egg and beans are also vegetarian friendly from the hot items. Please let us know next time and we'll make sure these are cooked off for you.We hope to welcome you back to the hotel in the future.Best wishes,

Thank you for the review!All the best,Agnes

Thank you for your review, Natalie.We really appreciate you taking the time to do so!It's great to hear that you found our rooms to be spotless and beds comfy.We have a team on site 24/7 who can help with any issues you may have such as pillows that aren't to your taste. Please let them know and they'll do their best to help you find the perfect pair!All the best,Agnes - Hotel Operations Manager

Thank you for the review, Harm.We're sorry to hear about the window issue. If you already alerted the team during your stay, the maintenance team will have it under control so thanks for bringing it to our attention. We are sorry to see you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve.All the best,Agnes

Thanks for the review.All the best,Agnes

Thanks for the review, All the best,Agnes

Thanks for the review and feedback, Monica!We really appreciate it and are so glad to see that you found our team to be lovely and welcoming.All the best,Agnes

Thank you for your review.We really appreciate it.All the best,Agnes

Thank you for your review, Robbi.We really appreciate it.We're so pleased to hear that you had an amazing stay at our location and we cant wait to be able to welcome you back with us again soon!All the best,Agnes

Thank you for the review, Willa!We really appreciate it and hope to be able to welcome you back with us again soon. We're glad to hear you liked the property and we do hope to be able to welcome you back soon!All the best,Agnes

Thanks for the review. We really appreciate it.All the bestAgnes