The first impression, walking into the rather small, yet bustling lobby can be underwhelming; however the reception staff were extremely courteous, professional and patient, welcoming us with a friendly greeting and a smile, while also patiently responding to any questions the guests might have. Our room, on the sixth floor (which is actually only two floors above the ground level due to the anomalies of having the entrance on a street which is also a bridge) was pleasant, clean and quiet, with huge windows overlooking the street and brightening the room immensely. While there was no safe or refrigerator in the room, the reception staff offered the use of a refrigerator to keep any medications cool. The hotel is in an area filled with cafes, restaurants, shops and tourist attractions, less than a five minute walk to the Royal Mile, and less than a 15 minute walk to the airport busses. We very much enjoyed our stay there.