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愛丁堡乾草市場萊昂納多皇家酒店的評價

4 out of 5
愛丁堡乾草市場萊昂納多皇家酒店
1 Morrison Link, Midlothian, Edinburgh, Scotland

評價

8.2

很好

10 分評分，優異；1568 則評價中有 644 則" "
8 分評分，不錯；1568 則評價中有 534 則" "
6 分評分，一般；1568 則評價中有 253 則" "
4 分評分，欠佳；1568 則評價中有 96 則" "
2 分評分，很差；1568 則評價中有 41 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

8.0/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

4/10 欠佳

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Staff can have better attitude.
於 2023 年 4 月住了 3 晚
Liam - Duty Manager 於 2023年4月28日的回應
Dear Guest, Thank you for taking the time to write us a review. We would like to apologise for the poor level of service as this is not the level that we provide and we have passed this on to the teams to have this improved on. We do hope to have the pleasure of welcoming you back to the hotel in the near future. Kind Regards,

8/10 不錯

PO CHING

家人同遊
讚好：職員與服務和住宿狀況
於 2023 年 3 月住了 4 晚
Liam - Duty Manager 於 2023年4月28日的回應
Dear PO, Thank you for giving us a good score regarding your stay with us, we do hope to have the pleasure of welcoming you back to the hotel in the near future. Kindest Regards,

8/10 不錯

kam tong

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
尚可
大致上乾淨，服務也有禮。（沒有特別超級有禮。）但是洗頭水及沖涼液是環保樽裝，卻沒有補充，只有很少。最後用了自己帶來的。步行至Haymarket火車站近，大約5分鐘。可是 Haymarket附近沒有景點，要行去市中心需要15分鐘。這一區很多酒店，無論住那個酒店也是需要行15分鐘回到市中心景點。
於 2023 年 2 月住了 1 晚

8/10 不錯

HONG SHING JOE

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
地點好，交通方便，酒店房有空調。
於 2022 年 6 月住了 2 晚
Olivia - Reception Supervisor 於 2022年7月2日的回應
Good afternoon Hong Shing Joe, thank you for taking the time to review your recent stay with us. We are delighted that you enjoyed your visit to Edinburgh and your stay at our hotel. We are looking forward to hopefully welcoming you back to stay with us again in the future.

8/10 不錯

Po Ling Margaret

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location
於 2022 年 6 月住了 3 晚
Olivia - Reception Supervisor 於 2022年7月2日的回應
Good evening Po Ling Margaret, thank you for taking the time to review your recent stay with us. We are delighted that our location was perfect for your needs in Edinburgh. We are looking forward to hopefully welcoming you back to stay with us again in the future.

8/10 不錯

Ka Wai

家人同遊
讚好：整潔度和職員與服務
地點方便，但沒有什麼設施
於 2021 年 8 月住了 4 晚
Brendan 於 2021年9月6日的回應
Hi, Thanks for leaving us this great review. We look forward to welcoming you back to the hotel next time. Kind regards, the Leonardo team

8/10 不錯

i jung

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 2 晚
Brendan 於 2021年9月6日的回應
Hi, Thanks for leaving the great review of the hotel. We are glad that you enjoyed your stay. Kind regards, the Leonardo team

10/10 優異

CHUI KUEN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stayed there for 10 days. First, all staffs are very friendly and helpful. Every time my parcel arrived, staff always gave us a call. The size of the room is reasonably big, we travelled with 6 checked luggage and 3 hand carries. More then enough room for that. Very comfortable king size bed. Room was clean and sanitized. Walking distance to attractions and safe to walk around too. Many good foods nearby. Enjoyed staying there for 10 days.
於 2021 年 5 月住了 10 晚
Amanda 於 2021年5月19日的回應
Hello, Thank you so much for your lovely feedback! It was lovely to have you with us and I'm glad to see you were happy with everything. Thanks again

6/10 一般

Yasmin

家人同遊
讚好：設施服務
Die Unterkunft liegt sehr gut- man kann die Innenstadt ganz einfach zu Fuß erreichen und hat viele Essensmöglichkeiten in der Nähe und ist auch direkt beim Stop "Haymarket" von wo aus man den Bus zum Flughafen nehmen kann. Das Hotel ist in Ordnung, etwas in die Jahre gekommen und nicht allzu sauber, aber es ist okay. Das Personal ist überwiegend nett, jedoch hatten wir auch 2 etwas unangenehme Situationen. Das Frühstück ist ausreichend. Im Großen und Ganzen hat alles gepasst, die Lage ist sehr gut und für ein City Hotel hat man alles was man braucht.
於 2024 年 4 月住了 4 晚

8/10 不錯

Nancy (chicago)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Property was clean and rooms were spacious and comfortable. Beds were very comfortable although pillows were not (in my opinion, I realize this is subjective). Water pressure was good and hot in the shower but it was not easy getting in and out of the tub the way it was positioned in the room. The main negative for us was that it wasn't really in close walking distance to restaurants and entertainment. When we got back from touring each day and were too exhausted to go very far, we ended up eating 3 nights in the hotel because it was the line of least resistance. The restaurant was nice and reasonably priced, however. Overall a great find and the most reasonably priced for that immediate area.
於 2024 年 4 月住了 4 晚

8/10 不錯

sarah

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had to wait around 10mins for someone to come to reception to check in even although we had checked in online we still needed to collect the key. Room was lovely and clean but a bit dated. The shower only trickled. All In a lovely stay and did the job for a night. Beds were nice and comfy
於 2024 年 4 月住了 1 晚

8/10 不錯

Pranshu

讚好：整潔度、職員與服務和住宿狀況
Property location is not appropriate.
於 2024 年 4 月住了 2 晚
Daniel- Receptionist 於 2024年4月26日的回應
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

10/10 優異

Rebecca

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
N/A
於 2024 年 4 月住了 2 晚
Daniel- Receptionist 於 2024年4月26日的回應
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 優異

Terence

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We found the hotel to be conveniently situated for walking to the city.
於 2024 年 4 月住了 3 晚
Daniel- Receptionist 於 2024年4月26日的回應
Thank you for giving us a good score regarding your stay. We are delighted that you recently enjoyed your stay with us and liked the hotels location and how close it is to all the main attractions. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

10/10 優異

Kevin

讚好：整潔度、職員與服務和住宿狀況
Fantastic stay
於 2024 年 4 月住了 1 晚
Daniel- Receptionist 於 2024年4月19日的回應
We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 優異

Bonnie

家人同遊
讚好：整潔度、職員與服務和設施服務
Nice property within walking distance of some great attractions. Very friendly and helpful staff, both at the front desk and restaurant. Great dinner and breakfast!
於 2024 年 4 月住了 1 晚
Daniel- Receptionist 於 2024年4月20日的回應
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotels location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 優異

Stephen

家人同遊
讚好：職員與服務
Staff helpful,rooms a little tired
於 2024 年 4 月住了 1 晚
Daniel- Receptionist 於 2024年4月19日的回應
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed your stay and liked the staff and how friendly they were. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

8/10 不錯

William

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
Daniel- Receptionist 於 2024年4月19日的回應
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 優異

Raven

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
An absolute gem to stay at :)
於 2024 年 4 月住了 4 晚
Daniel- Receptionist 於 2024年4月19日的回應
Dear guest, we are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

8/10 不錯

Greg

於 2024 年 4 月住了 1 晚
Daniel- Receptionist 於 2024年4月20日的回應
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 優異

Jose (Guayaquil)

家人同遊
讚好：住宿狀況
Se puede caminar con facilidad al centro. Precio/beneficio excelente. El bufet de desayuno muy bueno.
於 2024 年 4 月住了 4 晚
Daniel- Receptionist 於 2024年4月14日的回應
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the Breakfast and the hotel's location. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 優異

Lynn

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Very friendly staff
於 2024 年 4 月住了 3 晚
Daniel- Receptionist 於 2024年4月13日的回應
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotels location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

8/10 不錯

Helen

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Daniel- Receptionist 於 2024年4月14日的回應
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

8/10 不錯

Steven

讚好：整潔度、職員與服務和住宿狀況
It’s a little far from the center of things
於 2024 年 3 月住了 4 晚
Daniel- Receptionist 於 2024年4月12日的回應
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

10/10 優異

Tracey

家人同遊
Great clean hotel. Friendly staff. Close enough to the centre.
於 2024 年 4 月住了 2 晚
Daniel- Receptionist 於 2024年4月11日的回應
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotels location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 優異

Jessica

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely place
於 2024 年 4 月住了 1 晚
Daniel- Receptionist 於 2024年4月9日的回應
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

6/10 一般

William

讚好：職員與服務
於 2024 年 4 月住了 3 晚
Daniel- Receptionist 於 2024年4月10日的回應
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

10/10 優異

Emilia

讚好：整潔度
於 2024 年 4 月住了 2 晚
Daniel- Receptionist 於 2024年4月10日的回應
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

8/10 不錯

Judith

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly professional service. Comfortable, spacious room. Handy location. Bathroom and corridors a little tired.
於 2024 年 4 月住了 1 晚
Daniel- Receptionist 於 2024年4月9日的回應
Thank you for giving us a good score regarding your stay. We are delighted that you recently enjoyed your stay with us and liked the hotels location and how close it is to all the main attractions. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

8/10 不錯

Sarah (Pudsey)

於 2024 年 4 月住了 2 晚
Daniel- Receptionist 於 2024年4月9日的回應
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

6/10 一般

Monica

不滿：整潔度和住宿狀況
Solo funciona un elevador, y el aseo muy mal ,
於 2024 年 3 月住了 6 晚
Daniel- Receptionist 於 2024年4月9日的回應
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

10/10 優異

Aleksey

家人同遊
讚好：整潔度、設施服務和住宿狀況
Beautiful hotel with a wonderful breakfast in a great location
於 2024 年 3 月住了 3 晚
Daniel- Receptionist 於 2024年4月9日的回應
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the Breakfast and the hotel's location. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

10/10 優異

Shari

讚好：整潔度、職員與服務和住宿狀況
The staff were excellent.
於 2024 年 3 月住了 2 晚
Daniel- Receptionist 於 2024年4月9日的回應
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed your stay and liked the staff and how friendly they were. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

6/10 一般

Abigail

不滿：住宿狀況
於 2024 年 3 月住了 1 晚
Daniel- Receptionist 於 2024年4月2日的回應
Thank you for taking the time to write us a review, We do hope to welcome you back to the hotel in the near future. Kind Regards,

8/10 不錯

AVADHUT AMARESHWAR

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good property and recommended for a stay in Edinburgh!
於 2024 年 3 月住了 4 晚
Daniel- Receptionist 於 2024年4月1日的回應
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

6/10 一般

Cheryl

伴侶同遊
不滿：整潔度和住宿狀況
Not worth the money stay elsewhere. The room & bathroom door looked like it had been kicked in, the wood was split & looked like it had been filled in. Gaps where lock goes into frame & paintwork different colour, bathroom door paint work not re-done . Scratched paintwork on walls. Stains on the carpet. Awful leather pullout bed which didn’t match the room. Only one side of the bed had a shelf that acted as a bedside unit. Fridge in the room didn’t look like it had been cleaned for ages & no water provided. Spy hole fitting on the door was hanging off on both sides & we had to try tighten it up. Bathroom was mismatched. Panelling on two sides & what look like new cheap white tiles on one side. Grout from the tiles on the adjoining panel hadn’t been washed off. There were scum marks all over the panels as if it hadn’t been cleaned down properly. A clear hole in the bath which had been filled with filler & filler had been spread right along top of bath - tap end. The bottom of the bath had a painted square of something that felt gritty. The filler and the painted patch were both a completely different colour white to the bath itself. People are paying over £200 a room, buy a new bath for God sake with anti-slip built-in. Multiple stains on the ceiling downstairs in the bar which just look unsightly. If I’m staying in a four-star hotel & paying £23 for breakfast, I expect table service with fresh made to order food, not a buffet breakfast. Carpet near bathroom, tripping hazard.
於 2024 年 3 月住了 1 晚
Daniel- Receptionist 於 2024年4月1日的回應
Dear guest,We would like to apologise for the poor level of service as this is not the level that we provide and we have passed this on to the teams to have this improved on. We do hope to welcome you back to the hotel in the near future. Kind Regards,

10/10 優異

Gretchen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great, liked the decor in the room and bathroom, clean and comfy, lovely.
於 2024 年 3 月住了 1 晚
Daniel- Receptionist 於 2024年3月30日的回應
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location. Short walk to city centre. Hotel quickly put right a couple of minor problems. All staff were extremely friendly. Highly recommended
於 2024 年 3 月住了 3 晚
Daniel- Receptionist 於 2024年3月29日的回應
Thank you for giving us a good score regarding your stay. We are delighted that you recently enjoyed your stay with us and liked the hotels location and how close it is to all the main attractions. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

10/10 優異

Erin

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I had a wonderful stay at this hotel. Very nice and comfortable rooms, delicious dinner/bar at night, friendly staff, plenty of restaurants and cafes in the area. The Edinburgh Castle is a 20 minute walk.
於 2024 年 3 月住了 3 晚
Daniel- Receptionist 於 2024年3月29日的回應
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed your stay and liked the staff and how friendly they were. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

10/10 優異

Alexandra

伴侶同遊
We had a lovely stay.
於 2024 年 3 月住了 1 晚
Daniel- Receptionist 於 2024年3月23日的回應
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

6/10 一般

Sarah (Austin)

多人同遊
讚好：整潔度和職員與服務
Carpet in hallways needs to be replaced. There was no phone in our room and maintenance was unable to get the wiring fixed so they could put a phone in the room. Thought location would be closer to the castle and Royal Mile, but it is far.
於 2024 年 3 月住了 1 晚
Daniel- Receptionist 於 2024年3月23日的回應
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

10/10 優異

Youri

讚好：整潔度、職員與服務、設施服務和住宿狀況
Modern schoon hotel net buiten het centrum. Makkelijk te doen met de trein of auto.
於 2024 年 3 月住了 1 晚
Daniel- Receptionist 於 2024年3月23日的回應
Dear guest,Thank you for giving us a good score regarding your stay. We are delighted that you recently enjoyed your stay with us and liked the hotels location and how close it is to all the main attractions. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

8/10 不錯

Judith

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and fit our requirements only disappointment was the breakfast, out on heating plates but bacon, sausage were cold and fried eggs were hard
於 2024 年 2 月住了 1 晚
Daniel- Receptionist 於 2024年3月22日的回應
Dear guest,Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

8/10 不錯

Stacy

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Great service and thanks to Claire on arrival, it madw our trip easier and enjoyed our stay. Location was easy to find and close to shops, transport and restaurants.
於 2024 年 3 月住了 1 晚
Daniel- Receptionist 於 2024年3月22日的回應
Dear guest,Thank you for giving us a good score regarding your stay. We are delighted that you recently enjoyed your stay with us and liked the hotels location and how close it is to all the main attractions. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

6/10 一般

Annie

家人同遊
不滿：整潔度、職員與服務和住宿狀況
The location is good but the rooms need a bit of an upgrade.
於 2024 年 3 月住了 3 晚
Daniel- Receptionist 於 2024年3月22日的回應
Dear guest,Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

6/10 一般

Steven

多人同遊
讚好：整潔度
不滿：設施服務和住宿狀況
Decent location, decent price. Comfortable rooms, but only half renovated. Staff were not particularly friendly, which was a surprise given how universally friendly everyone else was in Edinburgh.
於 2024 年 3 月住了 2 晚
Daniel-Receptionist 於 2024年3月15日的回應
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

10/10 優異

James

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really nice stay. Quiet room, friendly staff and great central location.
於 2024 年 3 月住了 1 晚
Daniel-Receptionist 於 2024年3月9日的回應
Dear guest,Thank you for your positive review. We are glad that you enjoyed your stay with us and liked the staff and how friendly they were. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,Kind regards,

8/10 不錯

Stephen

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Daniel-Receptionist 於 2024年3月9日的回應
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

8/10 不錯

M Ali

讚好：整潔度、職員與服務和住宿狀況
It was a good stay!
於 2024 年 3 月住了 1 晚
Daniel-Receptionist 於 2024年3月8日的回應
Dear guest,We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 優異

Olga

讚好：整潔度、職員與服務和住宿狀況
Very good hotel! I'm recommending.
於 2024 年 2 月住了 2 晚
Daniel-Receptionist 於 2024年3月8日的回應
Dear guest,Thank you for your positive review. We are glad that you enjoyed your stay with us and hope to welcome you back to the hotel in the future. Kind Regards,