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蘇格蘭人酒店的評價

4 out of 5
蘇格蘭人酒店
20 North Bridge, Edinburgh, Scotland

評價

9.2

卓越

10 分評分，優異；1001 則評價中有 699 則" "
8 分評分，不錯；1001 則評價中有 197 則" "
6 分評分，一般；1001 則評價中有 71 則" "
4 分評分，欠佳；1001 則評價中有 16 則" "
2 分評分，很差；1001 則評價中有 18 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

Wei Hsin

家人同遊
讚好：整潔度和職員與服務
The heater was not working in the first day, under -2 temperature in the winter. The staff should test the facilities in advance, considering such a classic, high-end, quality hotel.
於 2024 年 1 月住了 2 晚
Yours sincerely, Jan Coskun General Manager 於 2024年2月1日的回應
Dear Guest,Thank you for taking the time to share your feedback. I sincerely apologize for the issues you experienced as it is not a reflection of our usual standards nor what we aim for. I have reviewed your feedback with the team and we will use it to improve our services.Thank you again for your time and feedback.

10/10 優異

XIAO HONG

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2023 年 10 月住了 1 晚
Jan Coskun, General Manager 於 2023年11月8日的回應
Dear Xiao,Thank you for your positive review, we hope to see you again soon.Haste Ye Back!Kind Regards,

10/10 優異

SZE WAI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很好，用心的一家酒店
因為參加了4日tour, 所以分別住了兩次這間酒店 第一次是住在8樓，閣樓有兩層，比較舊但有特色，都很舒適滿意 第二次是住在5樓，是得新的裝修，設備很好，十分舒適 而且酒店是用GHD的風筒，第二次房間還有GHD的直髮夾，很好用 酒店房有兩個迷李whiskey welcome drink 每日都有報紙在門口 酒店位置好，就在north bridge,到舊城，prince street ，都很方便 Check in check out 都很快 兩次住宿體驗都非常好，如再去旅行，都會入住
於 2019 年 11 月住了 1 晚
Divyang Rathod - Duty Manager 於 2019年11月23日的回應
Thank you for your kind review! I am glad you had the chance to experience both our newly renovated rooms and one that is still traditional. We all hope to welcome you back in the future.

10/10 優異

Sze wai

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
地點很方便，舒適
於 2019 年 11 月住了 2 晚
Divyang Rathod - Duty Manager 於 2019年11月22日的回應
Thank you for your kind review. I hope you will return again in the future.

10/10 優異

Yiwen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
舒适方便
一家有着200年历史的酒店，房间结构特别，每间房都有着不同的苏格兰格子尼窗帘和床头，绝对苏格兰风格，还有两瓶小威斯忌免费赠饮，大堂有免费水，果汁，热巧克力和苹果提供给住房客，地理位置绝对优势，后门出去对面就是火车站，对我们赶火车的来说太方便了，前门出去就是北桥，一路都是商店餐馆，去王子街，任何地点都很近，步行都可以到达，值得推荐，就是价格稍贵。
於 2019 年 6 月住了 1 晚
NCranston 於 2019年6月29日的回應
Good Evening, Thankyou very much for your 10 star reveiw. I am delighted you enjoyed your stay with us at The Scotsman hotel, and found our building and location perfect. We hope to welcome you back again soon. Kindest regards, Nick Cranston Duty Manager

10/10 優異

Wai Kwan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 2 晚
Hotel Reception 於 2019年4月17日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Wing Tong

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing hotel
Staffs were friendly and helpful. Bedroom was very comfortable and we got our room upgrade.. Excellent location in the city and near to railway station. Renovation in progress caused a bit inconvenience.
於 2019 年 2 月住了 2 晚

10/10 優異

Jane

讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely stay
於 2024 年 4 月住了 2 晚
Jan Coskun - General Manager 於 2024年5月8日的回應
Dear Jane, Thank you for you review. The team are glad you enjoyed your stay. Hopefully, we will see you on your next visit to Edinburgh Kind regardsThe Management Team

10/10 優異

Rebecca

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Right in the heart of the city. Beautiful hotel, great location. A bit of construction in the area but did not affected the stay. Parking not available at the hotel but the hotel staff provided a place very easy, reliable and near the hotel. Hotel restaurant had delicious food. Overall very happy with my stay.
於 2024 年 5 月住了 3 晚
Jan Coskun - General Manager 於 2024年5月8日的回應
Dear Rebecca, Thank you for your kind review. Construction surrounding the hotel being finished soon should aide parking for our guests. We are delighted you enjoyed The Grand Cafe and the hotel facilities.We do hope to welcome you back to The Scotsman in the future. Kind regards The Management Team

8/10 不錯

Robert D

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location surrounded by construction. Not clear where to drop bags. Dining good. Excellent location near Royal Mile.
於 2024 年 4 月住了 3 晚
Jan Coskun - General Manager 於 2024年5月8日的回應
Dear Robert, Thank you for your feedback. Good to hear you enjoyed the dining experience at the hotel and the location. Construction surrounding the hotel will hopefully be complete soon. Well noted concerning the luggage drop off point. Your point has been relayed onto the concierge team. We look forward to welcoming you back to the hotel in the near future. Kind regards The Management Team

10/10 優異

Robert

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location for those to enjoy Edinburgh by train or foot. Great staff who helped with laundry, reservations and more. Quiet room. Good blacklit drapes. Love having drinks and supper down at the restaurant.
於 2024 年 4 月住了 3 晚
GM 於 2024年5月5日的回應
Dear Robert,Thank you for your positive review. I'm glad to read that you have enjoyed your stay overall. I hope we can welcome you again soon.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 優異

SHEILA

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Scotsman was right across the street from the train station making it easy for two with women with a lot of luggage. The hotel was clean and the rooms were spacious. The food was delicious and was available until late morning. The staff was amazing, and the concierge even walked us to the train station to help us find the right train to our next destination.
於 2024 年 4 月住了 2 晚
GM 於 2024年5月2日的回應
Dear Sheila,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay overall and I hope we can welcome you again sometime soon.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 優異

NAO

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
スタッフの皆さんはとても親切でフレンドリーでとても気持ちが良く滞在出来ました。 外見は歴史を感じることができ、お部屋もリノベーションされており、明るくとても清潔でした。 エディンバラに行く際はまた必ず泊まろうと思います。
於 2024 年 4 月住了 1 晚
GM 於 2024年5月2日的回應
Dear Nao,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay overall and I hope we can welcome you again sometime soon.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 優異

Ryan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent stay at the Scotsman. Perfectly located next to the Old Town, and small walking distance to the New Town. Highly recommended.
於 2024 年 4 月住了 2 晚
GM 於 2024年5月1日的回應
Dear Ryan,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again sometime soon.Kind Regards,Jan CoskunGeneral Manager

10/10 優異

Catherine

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
GM 於 2024年5月1日的回應
Dear Catherine,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again sometime soon.Kind Regards,Jan CoskunGeneral Manager

10/10 優異

Donald

Great staff
於 2024 年 4 月住了 2 晚
GM 於 2024年5月1日的回應
Dear Donald.Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again sometime soon.Kind Regards,Jan CoskunGeneral Manager

10/10 優異

Georgette (Orlando)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful
於 2024 年 4 月住了 1 晚
GM 於 2024年5月1日的回應
Dear Georgette.Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again sometime soon.Kind Regards,Jan CoskunGeneral Manager

8/10 不錯

Ria

讚好：設施服務
.
於 2024 年 4 月住了 3 晚
Reception Manager 於 2024年4月29日的回應
Dear Ria, Good to hear you enjoyed your stay at The Scotsman! We hope to welcome you back in the near future! The Management Team

10/10 優異

Michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful building, very central to the city with friendly and welcoming staff.
於 2024 年 4 月住了 2 晚
Reception Manager 於 2024年4月29日的回應
Dear Michael,Great to hear you enjoyed your stay at The Scotsman! We look forward to welcoming you back in the near future. Kind regards The Management Team

10/10 優異

Mary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a very stylish hotel with a lovely paneled room with a minibar! Lots to do in this area, and great staff who were helpful with dinner recommendations and best places to shop!
於 2024 年 4 月住了 1 晚
GM 於 2024年4月28日的回應
Dear Mary,Thank you for your positive review. I'm glad to read that you have enjoyed your time with us and I hope we can welcome you again in the future.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

6/10 一般

Kristin

Great location just off the Royal Mile. Bed was comfy and bathroom was modern and clean. But the service was just average. I was checked into an occupied room and didn't get much of an apology. Carpet and upholstery on the chair and bench in the room were dirty and stained. Service in the Grand Cafe was poor. Breakfast service staff were lovely and free breakfast was nice. Overall a bit disappointed and I won't be back. Not worth the price.
於 2024 年 4 月住了 7 晚
Reception Manager 於 2024年4月27日的回應
Dear Ms Bower, Thank you for your feedback. We always appreciate our guests views good or bad so we can improve our service. Mistakes do happen in hotels and the team at Reception have been briefed on how to resolve such errors in the future. Furthermmore, Housekeeping have been informed to look at the room you stayed in condition. Feedback has also been provided to The Grand Cafe and the Breakfast Team. Hopefully we do get the opportunity to welcome you back to The Scotsman. Kind regardsThe Management Team

6/10 一般

Carole

多人同遊
Very basic room, not in the least like the twin room expected from your website. Hot buffet breakfast very unappealing with tray of fried eggs hard and rubbery. Scrambled eggs a slightly sweet taste All told very disappointed in our stay. Certainly not worth the £300 plus . Expect more than this.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月27日的回應
Dear Carole,Thank you for your review. We appreciate this crucial feedback so that we may do right by our future guests.I hope we have the chance to welcome you again.KInd Regards,Jan CoskunGeneral Manager

8/10 不錯

Andrew

讚好：整潔度、職員與服務和住宿狀況
Very nice people and convenient. Public spaces were not optimal, but rooms were great.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月26日的回應
Dear Andrew,Thank you for your review. I'm glad to see that you have enjoyed your stay overall and I hope we can welcome you again. Please also rest assured that we have made note of your comment regarding the public and will be looking to improve this for future.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 優異

Christopher

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location and beautiful building, great service and free scotch. Super!
於 2024 年 4 月住了 1 晚
GM 於 2024年4月21日的回應
Dear Christopher,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope we can welcome you again.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 優異

Vivienne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 4 晚
GM 於 2024年4月21日的回應
Dear Vivienne,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope we can welcome you again.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 優異

Nicola

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent locations for the train station, the Royal mile and the old quarter. Lovely hotel.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月21日的回應
Dear Nicola,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope we can welcome you again.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 優異

Gavin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel but access with construction is very difficult
於 2024 年 3 月住了 4 晚
Jan Coskun General Manager 於 2024年4月9日的回應
Dear Gavin,Thank you for your positive review. I'm glad to read that you have enjoyed your stay with us overall and I hope we can welcome you again.Haste Ye Back!

8/10 不錯

Carina

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Om personalen varit vänligare och mer hjälpsam skulle jag ge toppbetyg, men det allmänna bemötandet drar ner betyget avsevärt. Oredan vid frukosten (kaffemaskiner som behövde rengöras vilket personalen ignorerade) samt avsaknaden av något så elementärt som ost bör också nämnas. Att sedan bli inträngd i ett hörn i hissen när personal pressade sig på med en brickvagn, och ytterligare en anställd klämde sig in på nästa våning är inte gott bemötande av hotellgäster.
於 2024 年 4 月住了 3 晚
Jan Coskun General Manager 於 2024年4月9日的回應
Dear Carina,Thank you for your review. I apologise for the inconveniences that you have addressed in your writing, and the issues you've raised will be looked into so that we may do right by our future guests.I hope that we have the chance to welcome you again in the future.Warm Regards,

10/10 優異

ARIADNA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Es un hotel hermoso que te hace sentir la vibra de Edimburgo definitivamente regresaría, es espectacular
於 2024 年 4 月住了 1 晚
Jan Coskun General Manager 於 2024年4月9日的回應
Dear Ariadna,Thank you for your positive review. I'm glad to read that you have enjoyed your stay with us overall and I hope we can welcome you again.Haste Ye Back!

10/10 優異

Susan

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent. Beautiful hotel and spacious room. Location is perfect for walking around town. Please be aware that parking is off site and about a 10 minute walk from the property. It was a little challenging for us to find the parking.
於 2024 年 3 月住了 1 晚
Jan Coskun General Manager 於 2024年4月9日的回應
Dear Susan,Thank you for your positive review. I'm glad to read that you have enjoyed your stay with us overall and I hope we can welcome you again.We will look into the parking instructions being clearer for our future guests.Haste Ye Back!

10/10 優異

Justin

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Jan Coskun General Manager 於 2024年4月9日的回應
Dear Justin,Thank you for your positive review. I'm glad to read that you have enjoyed your stay with us overall and I hope we can welcome you again.Haste Ye Back!

10/10 優異

Sheung Yung (Hong Kong)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location
於 2024 年 1 月住了 4 晚
Jan Coskun - General Manager 於 2024年4月1日的回應
Dear Sheung Yung,Thank you for your review. I'm glad you enjoyed your stay and please come again soon!Kindest Regards,

10/10 優異

Claire Louise

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Jan Coskun, General Manager 於 2024年4月6日的回應
Dear Claire Louise,Thank you for your positive review. I'm glad you have enjoyed your time with us and I hope we can welcome you again soon.Haste Ye Back!Kindest Regards,

10/10 優異

Daryl Ann

於 2024 年 3 月住了 3 晚
GM 於 2024年4月21日的回應
Dear Daryl Ann,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope we can welcome you again.Haste Ye Back!Kindest Regards,Jan CoskunGeneral Manager

10/10 優異

Donald

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a great hotel. Centrally located. Across the street from Waverly Station and you can walk to most anything in the city. Staff was very nice and the rooms and common areas were kept clean. The restaurant had a good selection of classic Scottish fare and reasonably priced.
於 2024 年 3 月住了 6 晚
Jan Coskun - General Manager 於 2024年4月1日的回應
Dear Donald,Thank you for you positive review. I'm pleased to see that you've enjoyed your stay with us, and I hope we can welcome you again sometime soon.Haste Ye Back!Kindest Regards,

10/10 優異

Henry

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Absolutely fantastic
於 2024 年 3 月住了 1 晚
Jan Coskun - General Manager 於 2024年3月30日的回應
Dear Henry,Thank you for your positive review. I'm glad to see you have enjoyed your time with us and I hope we can welcome you again in the future.Haste Ye Back!

10/10 優異

Charlotte

讚好：整潔度、職員與服務和住宿狀況
I came to Scotland to celebrate my 50th birthday and when the front desk found out they sent chocolates to our room and a bottle of champagne! They made my week and my birthday so very special and we will for sure stay here again!
於 2024 年 3 月住了 6 晚
Jan Coskun - General Manager 於 2024年3月30日的回應
Dear Charlotte,Thank you for your positive review. I'm pleased to read that we managed to make your special day all the more memorable. I hope we have the chance to welcome you again soon.Haste Ye Back!

10/10 優異

Becky

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Beautiful old hotel. Staff was very professional and attentive. Our suite was gorgeous. Beautiful views. Spacious.
於 2024 年 3 月住了 3 晚
Jan Coskun - General Manager 於 2024年3月27日的回應
Dear Becky,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay with us and I hope that we can welcome you again sometime soon.Kindest Regards,

10/10 優異

Sarah

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our room was spacious & beautiful. The hotel staff was friendly & helpful & the hotel itself was clean & central to everything. Great hotel & stay.
於 2024 年 3 月住了 3 晚
Jan Coskun - General Manager 於 2024年3月27日的回應
Dear Sarah,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay with us and I hope we can welcome you again sometime soon.Haste Ye Back!Kindest Regards,

10/10 優異

James (Solvang)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent accommodations. The staff was friendly, prompt and very helpful. The food in the restaurant was delicious and there were other options within walking distance. The property is in old town where history took place. The train station is just across the street and that was very convenient for those travelers coming by train. The only item to note is that the nearby bridge is being reconstructed so there is some congestion from the construction site; however, we did not hear it from our room
於 2024 年 3 月住了 3 晚
Jan Coskun - General Manager 於 2024年3月23日的回應
Dear James,Thank you for your positive review. I'm pleased to read that you have enjoyed your stay and I hope that we can welcome you again in the near future.Haste Ye Back!

10/10 優異

Glenn

伴侶同遊
Room was fabulous , Views of the castle and princess street. Ordered room service , meals were excellent . Only problem was finding access to the Market Street entrance , due to work on the north bridge street. Suggestion would be to advise the postal code of that enterance,or a nearby business on market street . Great stay , have stayed our last four trips to Edinburgh.
於 2024 年 3 月住了 3 晚
Jan Coskun - General Manager 於 2024年3月23日的回應
Dear Glenn,Thank you for your positive review. I'm pleased to read that you enjoyed your stay, and I hope that we have a chance to welcome you again in the future.I apologise you had trouble finding the Market Street Entrance. Directions should have been in your confirmation. If they were not, I am truly sorry. This would have been remiss of us.Haste Ye Back!

10/10 優異

Kimberly (Fall River)

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel and perfect location!
於 2024 年 3 月住了 2 晚
Jan Coskun General Manager 於 2024年3月10日的回應
Dear Kimberly, Thank you very much for taking the time to leave us a review. Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

10/10 優異

Amy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Beautiful rooms and the perfect spot to enjoy Edinburgh. All three rooms we had were very comfortable and designed lovely.
於 2024 年 3 月住了 1 晚
Jan Coskun General Manager 於 2024年3月9日的回應
Dear Amy, Thank you so much for taking the time to leave us such good Feedback. We are happy that you enjoyed the comfort and spaciousness of our room. Looking forward to welcoming you back in Edinburgh! Kindest Regards,

6/10 一般

Martyn

於 2024 年 2 月住了 1 晚
Jan Coskun - General Manager 於 2024年3月23日的回應
Dear Martyn,Thank you for your review. I would be keen to learn how we could have gotten a full 5 out of 5. Please feel free to be in touch with me personally so that I may know more about your experience and how we can improve for future guests.I look forward to hearing from you.Haste Ye Back!

10/10 優異

Clive

伴侶同遊
讚好：設施服務
Easy access from railway station ,entrance to hotel on same level as road via doorway to lift. Friendly and helpful staff through out the hotel
於 2024 年 2 月住了 2 晚
Jan Coskun - General Manager 於 2024年2月21日的回應
Dear Clive,Thank you for your review. We appreciate your kind words, and I hope we can welcome you again in the future.Kindest Regards,

10/10 優異

Alison

於 2024 年 2 月住了 3 晚
Jan Coskun - General Manager 於 2024年2月21日的回應
Dear Alison,Thank you for your review. I hope we can welcome you again in the future.Kindest Regards,

10/10 優異

Sophie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I went to stay in this hotel with my mum for valentines and in our room they put some chocolates in are room and Theo’s was a people were nice and I can wait to come back. I had so much fun. Zara-rose, 8 years old.
於 2024 年 2 月住了 1 晚
Jan Coskun - General Manager 於 2024年2月21日的回應
Dear Sophie,Thank you for your review. I hope we can welcome you again in the future.Kindest Regards,

10/10 優異

M S

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel which is conveniently located opposite Waverley Train station. Staff all very friendly and polite. All the visitor attractions nearby.
於 2024 年 2 月住了 1 晚
Jan Coskun - General Manager 於 2024年2月21日的回應
Dear M.S,Thank you for your review. I hope we can welcome you again in the future.Kindest Regards,

10/10 優異

Ian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved our wee room, great location
於 2024 年 2 月住了 1 晚
Jan Coskun General Manager 於 2024年2月18日的回應
Thank you, Ian, for your brilliant review! We do our best to make our guest's experience unforgettable! Looking forward to welcoming you back in Edinburgh! Kindest Regards, Jan Coskun General Manager

4/10 欠佳

Philip

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Work underway at front of property which was heard in room until early in morning. Air conditioning not working and we were given a Dyson fan to heat room which had to be switched off at night so noise from it did not keep us awake. Told engineers would fix air con fault but after 2 days we left with Dyson still in place. Wind got up on second night and caused horrendous banging which appeared to come from window frame on room next door. Has to sleep with ear plugs which forrtunately i carry. Scotsman to date have failed to reply to my email regarding our stay. Overall, disappointing.
於 2024 年 2 月住了 2 晚
Jan Coskun General Manager 於 2024年2月18日的回應
Dear Mr. Etherson,I apologize for the inconvenience and disappointment you experienced during your recent stay at The Scotsman. Your feedback is invaluable to us, and we are actively working to address the root causes of the issues you highlighted. I apologize again for the inconvenience and appreciate your patience and understanding. Thank you, and I hope to have the chance to welcome you back for a much-improved stay.