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艾迪生紅屋頂酒店的評價

2 out of 5
艾迪生紅屋頂酒店
860 New Durham Rd, Edison, NJ

評價

6.4
10 分評分,優異;1001 則評價中有 183 則" "
8 分評分,不錯;1001 則評價中有 280 則" "
6 分評分,一般;1001 則評價中有 225 則" "
4 分評分,欠佳;1001 則評價中有 129 則" "
2 分評分,很差;1001 則評價中有 184 則" "

6.6/10 

整潔度

6.8/10 

職員與服務

6.2/10 

設施服務

6.4/10 

住宿狀況

6.8/10 

環保程度

評價

2/10 很差

SIJIE

讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Tremendously terrible. Close to main Highway. At 5 am got a call but no any response. Not safe.
於 2024 年 1 月住了 1 晚
Oniel Rediresponse Specialist 於 2024年1月10日的回應
Hi Sijie,I want to thank you for taking the time to post a review of your stay at the RED ROOF INN EDISON. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Our apologies for any inconvenience.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 很差

真實旅客

讚好:整潔度、職員與服務和住宿狀況
酒店硬件设施还可以,但是离公路较近,晚上来往车辆有噪音,所以我晚上入睡很晚,一夜都没有睡好觉,所以建议房间门窗墙壁要用隔音材料,保证客人能有很好的睡眠。
於 2019 年 7 月住了 1 晚
GM 於 2019年8月4日的回應
Dear Guest, You indicated in your response that you were unsatisfied with our service. Please accept our sincere apologies for the inconvenience you may have experienced. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me. Red Roof Inn, Edison, NJ General Manager

4/10 欠佳

Jihhsu

於 2019 年 6 月住了 4 晚
GM 於 2019年6月29日的回應
Dear Jihhsu, Thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Edison. Sincerely, General Manager Red Roof Inn, Edison, NJ

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 2 月住了 1 晚
GM 於 2018年3月9日的回應
Thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Edison. Sincerely, General Manager Red Roof Inn, Edison, NJ

10/10 優異

Oscar

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Todo el personal muy amable pero en especial Marta la mejor exelente trabajadora
於 2024 年 4 月住了 1 晚
Linton RediResponse Specialist 於 2024年5月2日的回應
Estimado Oscar,Gracias por contarnos sobre su reciente visita a RED ROOF INN EDISON. Es gratificante saber que nuestro amable personal le complació. Tenga en cuenta que los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias nuevamente por compartir su experiencia y esperamos verlo en sus futuros viajes.Atentamente,LintonRed Roof ManagementRediResponse Specialist

10/10 優異

Oscar

讚好:整潔度、職員與服務和住宿狀況
Me gusta b
於 2024 年 3 月住了 1 晚
Recordo, Especialista en redirección 於 2024年3月29日的回應
Hola Oscar,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en el Red Roof Inn Edison. Es fantástico ver que disfrutó de su estadía, lo que resultó en una puntuación de 5/5. A Red Roof siempre le gusta escuchar las experiencias positivas que tienen nuestros huéspedes en nuestros hoteles.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,recordoGestión del techo rojoEspecialista en redirección

8/10 不錯

Corey

讚好:整潔度、職員與服務和住宿狀況
good
於 2024 年 3 月住了 3 晚
Olivia RediResponse Specialist 於 2024年3月13日的回應
Hello Corey, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Edison. We sincerely appreciate your comments and are happy to hear you had a great encounter with us, prompting your 4/5 score. At Red Roof, we hope to continue to provide great experiences for you.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 優異

Rodney

於 2024 年 2 月住了 3 晚
Dannielle Rediresponse Specialist 於 2024年3月22日的回應
Hello Rodney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EDISON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 優異

Rodney

讚好:整潔度、職員與服務和住宿狀況
Enjoyed my stay
於 2024 年 1 月住了 3 晚
Chevanese RediResponse Specialist 於 2024年1月30日的回應
Thank you, Rodney, for the feedback about your stay at the Red Roof Inn Edison. We're delighted that you enjoyed your stay with us, prompting your 5/5 score. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 優異

Rodney

讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing experience no complaints here
於 2024 年 1 月住了 2 晚
LaTunde RediResponse Specialist 於 2024年1月16日的回應
Dear Rodney,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN EDISON. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had an amazing experience while with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 優異

Rodney

於 2024 年 1 月住了 2 晚
Sharma RediResponse Specialist 於 2024年2月4日的回應
Hello Rodney, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN EDISON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 很差

Prudence

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Rude, could not get clean towels and the room smell of weed,
於 2023 年 12 月住了 2 晚
Oniel Rediresponse Specialist 於 2024年1月3日的回應
Thank you Prudence, for describing to us your stay at the Red Roof Inn Edison. Please accept our apologies for any inconvenience during your visit, I so hope your stay wasn't too hindering for a goodnight's sleep. Here at RedRoof we really do try to prevent similar issues like those, I've shared your comments with our management team. I don't know when, but on another one of your travel dates to this area, please feel free to stop by so we can earn your, 5/5 satisfaction score mark!Sincerely,RedRoof Management

10/10 優異

Pedro

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Oniel Rediresponse Specialist 於 2024年1月1日的回應
Hi Pedro,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Edison. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

6/10 一般

Raywatie

於 2023 年 12 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2024年1月22日的回應
Hello Raywatie,Thank you for choosing to stay at our Red Roof Inn Edison. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

2/10 很差

Guillermo (Boston)

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Very dirty place, bugs everywhere, all nonsmoking rooms are with very strong tobacco and weed smell, I tried to get different rooms and they all smell tobacco even when they say nonsmoking, that’s not a place to stay not even an hour, everyone smoking in the rooms entrance and very dirty, Expedia should remove that place from their list because the pictures are not the right one when searching for a place, their appearance is totally different than what we see in the Expedia catalog, it was awful experience, I couldn’t sleep at all
於 2023 年 12 月住了 2 晚
Kerry-Lee RediResponse Specialist 於 2023年12月27日的回應
Dear Guillermo,We are sorry to hear your recent stay at the RED ROOF INN EDISON was poor and did not meet your expectations. It's sad to see your poor scoring was due to the distasteful experiences you mentioned. I will certainly bring these to the property’s attention in an effort to address your concerns and make changes to improve guests' experiences. Feedback from our guest is always welcome as we strive to improve here at Red Roof.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Red Roof Management

6/10 一般

Yugesh

於 2023 年 12 月住了 1 晚
Olivia RediResponse Specialist 於 2023年12月26日的回應
Hello Yugesh, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Edison and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 很差

Tamala K

伴侶同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
Yes you all had roaches and alot of people had dogs and some animas have lice etc and people aren’t to clean . So what I’m saying is you all have yo be very careful about pet policy etc thank You . Tamala Ps I wasn’t pleased with my stay to much this time cause of whAt I saw and the price was very high for two night stay at a motel I think ..
於 2023 年 12 月住了 1 晚
MONSERRATH 於 2023年12月25日的回應
We appreciate your feedback on your recent stay at the RED ROOF INN EDISON. We regret that we did not meet your expectations and apologize for any inconvenience you faced. As a gesture of goodwill, we would like to offer you a superior room at the same rate as the deluxe one for the next visit.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.

6/10 一般

Richard

商務旅客
不滿:整潔度、住宿狀況和客房舒適度
Red roof inn Edison NJ
I have been staying at this hotel at least 6 times a year for 14years. I have noticed lots of full time family and less desirable people staying at this hotel. I have noticed what appears to be drug deals and middle of the night arguments occurring frequently. I will reconsider my next stay in Edison at another hotel property that is more comfortable and with less worry of safety. A shame actually.
於 2023 年 12 月住了 3 晚
Chevanese RediResponse Specialist 於 2023年12月22日的回應
Thank you, Richard, for writing to us about your recent stay at the Red Roof Inn Edison. We're truly disappointed to learn that you encountered this distasteful situation during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring this matter to the property's attention for further review. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 優異

John

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Chevanese RediResponse Specialist 於 2023年12月18日的回應
It is heartwarming to see such a wonderful rating, John. We truly appreciate you taking the time to rate your experience at the Red Roof Inn Edison. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We hope you will come back to see us again on your next trip to the area!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 很差

Swati

家人同遊
不滿:整潔度、職員與服務和住宿狀況
Should remove from your recoommended hotels
於 2023 年 12 月住了 2 晚
Antonio,RediResponse Specialist 於 2023年12月15日的回應
Dear Swati,Thank you for taking the time to tell us about your experience at the RED ROOF INN EDISON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as not being please with the general accommodation.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 優異

Bryan

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed the stay over all. Good, clean room for the price. The staff addressed and handled the one problem we had during our stay. Great place to stay!
於 2023 年 12 月住了 3 晚
Devorine RediResponse Specialist 於 2023年12月12日的回應
The staff and I read your review, and would like to thank you for writing such heart felt things about your experience with us here at Red Roof Inn Edison. I am delighted to hear you enjoyed your stay, you found our room clean, price good and our staff efficient. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Devorine Red Roof Management RediResponse Specialist

2/10 很差

Henry

不滿:整潔度、住宿狀況和客房舒適度
Infested with cockroaches
Infested with cockroaches
於 2023 年 11 月住了 1 晚
Chevanese RediResponse Specialist 於 2023年11月16日的回應
Dear Henry,I appreciate you sharing your feedback following your stay at the Red Roof Inn Edison. The situation, you described regarding the pests is disheartening, and I sincerely apologize for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 優異

Chris

讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
Stay was good. Property was slightly dated but clean. Staff was nice.
於 2023 年 11 月住了 2 晚
Sharma RediResponse Specialist 於 2023年11月13日的回應
Dear Chris,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN EDISON. It's great to hear that you found your stay to be good, our hotel to be clean, and staff to be nice. However, I am sorry the upkeep of our hotel was not being to your liking. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for your review and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 一般

Claudia

讚好:職員與服務
於 2023 年 11 月住了 1 晚
Gabrielle RediResponse Specialist 於 2023年11月10日的回應
Thank you for taking a moment to leave a review, Claudia. The staff and I at the Red Roof Inn Edison appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 很差

Keith

不滿:職員與服務
於 2023 年 11 月住了 1 晚
Gabrielle RediResponse Specialist 於 2023年11月7日的回應
Thank you for taking a moment to leave a review, Keith. The staff and I at the Red Roof Inn Edison were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 優異

Tim

讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was easy to locate, & the staff were exceptional.
於 2023 年 10 月住了 1 晚
Gabrielle RediResponse Specialist 於 2023年10月23日的回應
Thank you for taking a moment to leave a review, Tim. The staff and I at the Red Roof Inn Edison appreciate your 5/5 score following your stay. I am happy that our exceptional staff and easy to locate hotel pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 很差

Monika

不滿:整潔度
於 2023 年 9 月住了 1 晚
Gabrielle RediResponse Specialist 於 2023年10月30日的回應
Thank you for taking a moment to leave a review, Monika. The staff at the Red Roof Inn Edison and I were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 很差

Robert

於 2023 年 8 月住了 1 晚
Oshane RediResponse Specialist 於 2023年8月12日的回應
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EDISON and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 欠佳

Samantha

不滿:整潔度、職員與服務和住宿狀況
Staff was rude and unwelcoming. Found a cockroach in the room right away.
於 2023 年 7 月住了 1 晚
Daniel 於 2023年7月25日的回應
Dear SAMANTHA,Thank you for taking the time to tell us about your experience at the RED ROOF INN EDISON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience during your recent stayI can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Daniel TabaresManager on DutyRed Roof Inn - Red Roof Inn Edison

8/10 不錯

Lynette

於 2023 年 7 月住了 2 晚
Devorine RediResponse Specialist 於 2023年7月21日的回應
Thank you for taking a moment to rate your experience, Lynette. The staff at the Red Roof Inn Edison and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

6/10 一般

Sean

商務旅客
讚好:整潔度和職員與服務
No outlets to plug in a laptop, and the WiFi was spotty at best. The room itself was clean and comfortable, just not suited for a business traveler.
於 2023 年 7 月住了 1 晚
Recordo Rediresponse Specialist 於 2023年7月14日的回應
Hello Sean,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN EDISON. We do appreciate your 3/5 rating following your stay. It's great to hear that you were pleased with our clean and comfortable rooms, however, no laptop outlets and poor Wi Fi hindered your stay. Please know that we do value your business and will take your concerns into consideration.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

8/10 不錯

Ann

讚好:整潔度和職員與服務
Convenient to the major highways and the interstate. My only issues were the a/c unit and the tightness of the bed to the a/c unit. The a/c unit is old and didn't cool very well. Second due to the desk it makes the bed way too close to the a/c unit. You have to side step to get into the bed.
於 2023 年 6 月住了 1 晚
Tianna, RediResponse Specialist 於 2023年7月9日的回應
Hello Ann,Thank you for taking the time to tell us about your experience at the Red Roof Inn Edison. It's good to read that our location was convenient to your travels. You indicated that air conditioning unit and the bed was not to your liking. This was truly disheartening to hear and I am sorry we let you down. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Tianna,RediResponse Specialist

6/10 一般

James

家人同遊
讚好:職員與服務
不滿:整潔度
於 2023 年 6 月住了 3 晚
Gabrielle RediResponse Specialist 於 2023年6月27日的回應
Thank you for taking a moment to leave a review, James. Myself and the staff at the Red Roof Inn Edison appreciate your 3/5 score following your stay. We aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Gabrielle RediResponse Specialist

2/10 很差

Ashlyn

家人同遊, 親子同遊, 伴侶同遊
不滿:整潔度和住宿狀況
Extremely shady, room was supposed to be non smoking but stunk so bad of weed and tobacco we had to leave immediately. Everyone sits out of their rooms half naked usually smoking, drinking or blasting music. Stay may be cheap but not worth your health and safety.
於 2023 年 6 月住了 3 晚
Dannielle RTediresponse Specialist 於 2023年6月23日的回應
Dear Ashlyn,We are sorry to hear your recent experience at the RED ROOF INN EDISON did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,DannielleRed Roof Management

6/10 一般

真實旅客

不滿:職員與服務和住宿狀況
Cheap rooms, not meaning price.
The door lock did not work properly as the face plate for the lock was loose. Door handles on the dresser were only screwed in with one screw, needed two, one for each side. Glued together toilet tank cover was tacky. No attention to cleaning details, i.e. along wall edges, door frames, etc. Room smelled smokey even though it is non-smoking. Had asthma issues which confirmed that. Will NOT stay again nor recommend. Sorry.
於 2023 年 5 月住了 1 晚
Sashauna Red Roof Management 於 2023年6月2日的回應
Dear Valued Guest,Thank you for taking the time to tell us about your stay at the Red Roof Inn Edison. I am sorry that your experience did not meet your expectations, prompting your 6/10 score. The situation you described regarding the lack of cleanliness, the door lock not working properly and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Our team is committed to satisfying our guests, so we are very thankful for your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 優異

Kristianne

於 2023 年 5 月住了 2 晚
Antonio,RediResponse Specialist 於 2023年5月31日的回應
Hello Kristianne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EDISON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

2/10 很差

Vidya

家人同遊
Very bad they cancel my check in card declined because they use last digit by hand So now we have no where to go very bad service I never ever had this issue they always ask your card information upon arrival
於 2023 年 5 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2023年5月28日的回應
Hello Vidya,It's truly saddening to see that you were unable to check in due to payment issues. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

2/10 很差

Evelyn

商務旅客
As we arrived people in room 114 put middle finger up yelling racial remarks crowd of people in front of our doors partying until 1am
於 2023 年 5 月住了 1 晚
Adraine Red Roof Management 於 2023年5月21日的回應
Dear Evelyn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Edison. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the incident that took place with the people occupying room 114 and the other concern you described. Please know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Adraine Red Roof Management RediResponse Specialist

2/10 很差

Edgardo

於 2023 年 5 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2023年6月12日的回應
Hello Edgardo,Thank you for taking a moment to complete our survey. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Toni-AnnRediResponse SpecialistRed Roof Inn - Redroof

4/10 欠佳

AVRIL

家人同遊, 寵物同遊
不滿:整潔度和住宿狀況
於 2023 年 5 月住了 2 晚
Adraine Red Roof Management 於 2023年5月16日的回應
Hello Avril, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Edison and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

10/10 優異

Sahaja

讚好:整潔度、職員與服務和住宿狀況
Nice stay and house keeping were prompt .. kudos to the old house keeping couple hasmuk and kapila
於 2023 年 5 月住了 3 晚
Kamaria RediResponse Specialist 於 2023年5月14日的回應
Dear Sahaja,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN EDISON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your stay and our housekeeping staff to be great. Feedback from our guest is always welcome as we strive to continuously improve the quality of our guest services. Please know that we value you as our guest and appreciate your business.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Kamaria RediResponse Specialist

2/10 很差

Sherilet

不滿:整潔度、職員與服務和住宿狀況
The room has a very strong cigarette smell even tho it was a non smoke room. We asked for another room and they said there no others available. All my clothes smells really bad.
於 2023 年 5 月住了 1 晚
Adraine Red Roof Management 於 2023年5月7日的回應
Dear Sherilet, Thank you for taking the time to tell us about your experience at the Red Roof Inn Edison. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your room which has strong smell of cigarette smoke. Please know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Adraine Red Roof Management RediResponse Specialist

10/10 優異

Robert

讚好:職員與服務
不滿:設施服務和住宿狀況
於 2023 年 4 月住了 1 晚

8/10 不錯

Andrew K

讚好:整潔度、職員與服務和住宿狀況
Price was good. Room was generally clean and comfortable although bed was pretty firm. The rug by the front door smelled. There was a large bug carcass on the wall by the front door. The door was warped and had to be slammed hard (kicked) in order to close securely. Front desk clerk was nice but took quite a while to get off the phone when I was checking in.
於 2023 年 3 月住了 2 晚
Xao RediResponse Specialist 於 2023年4月4日的回應
Hi Andrew,Thank you for taking the time to write a review of your stay. I'm thrilled that our team at the Red Roof Inn Edison were able to earn your 4/5 score. We were elated to know that our nice front desk staff, along with our good prices and our clean and comfortable rooms were to your liking. However, it was saddening to read about the door situation and the insects reported that hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to address your concerns, I have shared your comments with the property.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback in the future. It would be our pleasure to provide you with improved stays going forward. Regards, XaoRediResponse Specialist

10/10 優異

Michael

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚
Gabrielle RediResponse Specialist 於 2023年3月29日的回應
Thank you for taking a moment to leave a review, Michael. Myself and the staff at the Red Roof Inn Edison appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRediResponse Specialist

10/10 優異

Melissa

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The customer service here was amazing!
於 2023 年 3 月住了 1 晚
Recordo Rediresponse Specialist 於 2023年3月23日的回應
Dear Melissa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Edison. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our amazing customer service.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,RecordoRediresponse Specialist

8/10 不錯

Jennifer

於 2023 年 3 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2023年3月6日的回應
Hello Jennifer, Thank you for taking a moment to complete our survey. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Toni-Ann RediResponse Specialist

10/10 優異

María

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
於 2023 年 2 月住了 1 晚
Linton Rediresponse Specialist 於 2023年3月2日的回應
Dear María,Thank you for taking the time to complete our guest survey. It's great to see you enjoyed your stay, resulting in a 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for choosing RED ROOF INN EDISON. We hope we have the opportunity to see you again in the future. Sincerely,LintonRediresponse Specialist

2/10 很差

Antonio dejesus

伴侶同遊
讚好:職員與服務和住宿狀況
不滿:整潔度
The floors was disgustingly dirty and the bathroom was also dirty the base for the refrigerator was disgustingly dirty also .. would not recommend!
於 2023 年 2 月住了 1 晚
Sharma RediResponse specialist 於 2023年2月20日的回應
Dear Antonio,Thank you for taking the time to tell us about your experience at the RED ROOF INN EDISON. You indicated that you were displeased with the cleanliness of the floors, bathroom and the base of the refrigerator and for this I sincerely apologize. Our goal is to provide a clean and comfortable stay for all our guests, so it upsets me to hear that was not attained with your visit.In the future, should you have any issues while staying with us, feel free to contact the front desk in real time to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,SharmaRediResponse Specialist

8/10 不錯

María

於 2023 年 2 月住了 1 晚
Xao RediResponse Specialist 於 2023年2月15日的回應
Thank you for your great rating, María. Myself and the staff at the Red Roof Inn Edison were pleased to see that we earned your 8/10 score. In order to understand what prompted your score, I welcome any further information about your stay that you can provide. We strive to provide a five-star experience to our guests, so your feedback helps us to hone our abilities towards meeting this goal. Once more, thank you for posting your rating. We look forward to having you stay with us again in the future. Appreciatively, XaoRediResponse Specialist