Both Ed and Nel really care about what they do. From helping with directions to little things like haveing code doors so you can come and go as you please. However, when booking on traeloicy, make sure you put in the correct amount of guests you plan on having in your room because there is a room rate and then more per person. Second, don't trust your GPS just call Ed. He's far more reliable. This place is perfect for a family spending a week away. However, little creppy with the amount of camera on the property, plus side no one will ever mess with your stuff. It felt more like a bandb then a hotel. Which has its own Perks as well. Only real negative was the breakdown in clearity between Travelocity pricing and what the room actually costs, and no hair conditioner in the room, but again the staff was very patient and helpful. And once you get on the right road it all makes sense.