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恩格哈特酒店的評價

2 out of 5
恩格哈特酒店
334416 Highway 11 North, Englehart, ON

評價

6.4
10 分評分，優異；142 則評價中有 32 則" "
8 分評分，不錯；142 則評價中有 35 則" "
6 分評分，一般；142 則評價中有 34 則" "
4 分評分，欠佳；142 則評價中有 6 則" "
2 分評分，很差；142 則評價中有 35 則" "

6.6/10 

整潔度

7.4/10 

職員與服務

4.8/10 

設施服務

5.8/10 

住宿狀況

6.0/10 

環保程度

評價

4/10 欠佳

steve

讚好：住宿狀況
不滿：整潔度和職員與服務
Very poor cleaning of the bathroom. Fresh towels and linens but couldn't take a shower as it has soap left on the porcelain tub
於 2024 年 1 月住了 1 晚

10/10 優異

Jeremy

讚好：整潔度、職員與服務和客房舒適度
All of the staff was amazing, extremely welcoming and accommodating always willing to make sure you have what you need and are comfortable.
於 2023 年 12 月住了 2 晚

8/10 不錯

Linda

讚好：整潔度和職員與服務
於 2023 年 8 月住了 2 晚

2/10 很差

Jonathan

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The town and the area around the town is very scenic and nice, hotel was terrible, though. I will never go back there again, The hot and cold was plumbed in backwards on the shower, There was mystery stains everywhere, The lawn was not cut or kept up and garbage all around the door entering the hotel room, And there is also some kind of weird funk smells. In the day time the staff was airing out mattresses outside the hotel.
於 2023 年 8 月住了 2 晚

2/10 很差

Catherine

於 2023 年 8 月住了 4 晚

2/10 很差

Carol

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Dirty, run down, smells, rusty sink
於 2023 年 8 月住了 4 晚

8/10 不錯

Dariusz

讚好：整潔度和職員與服務
於 2023 年 7 月住了 2 晚

8/10 不錯

Kenneth (Bowmanville)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I have stayed at this property several times in recent years and had concerns on each occasion. During my recent two day I was very satisfied with my room and service at the front desk. Our beds were clean and very comfortable and all the appliances worked perfectly. I will stay again in the future. At 7:50 a.m. I tried to get into the main office to check out and drop off my key, however, the door was locked. I would suggest the front desk should be open at that time.
於 2023 年 7 月住了 2 晚

6/10 一般

Pierre

商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
Bathroom had mold on the baseboard
於 2023 年 6 月住了 3 晚

2/10 很差

Deborah

家人同遊
不滿：整潔度、職員與服務和住宿狀況
NothingcI have pictures to show how dirty it was cannot take pictures of the awful Smell! Theres a mobile Tatoo bus at the rooms entrance!?
於 2023 年 6 月住了 1 晚
Management 於 2023年6月16日的回應
Dear GuestSorry, you mistakenly booked your room, and you want refund, my manager double checks the room before you check-in everything was perfect. You came back in 5 minutes, and you want to check out and you will complain to Expedia for a refund. This is unfair, you not even use anything in the room how come it become dirty or uncleaned.Kind regards,

6/10 一般

Barbara

家人同遊
讚好：職員與服務
The only thing was it was very dated rooms the shower was not working and neither was the thermostat but they did provide a heater wich was very nice resteraunt breakfast was good
於 2023 年 5 月住了 4 晚
Management 於 2023年6月16日的回應
Dear Guest Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. We will use the feedback to make us better and look forward to welcoming you to our motel in the future.Thank you.

2/10 很差

Christopher

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not for faint of heart
Fallen down and beaten up
於 2023 年 5 月住了 2 晚
Management 於 2023年6月16日的回應
Dear GuestSorry, we cannot accept your response. You booked the room for 1 night but you came the next day, and you want refund its doesn’t work like this.so please don’t give the false complained.

2/10 很差

Wes

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Run away. Or keep driving! Do not stop here.
I was driving a moving truck and trailer across country and stopped here for a night. My first experience was getting stuck in the mud that they call a parking lot. One other customer told me he was stuck earlier in the day, but managed to get himself out with four wheel drive. When I told the hotel owner that I was stuck, he offered me half a bag of salt and said that’s how they got out the moving truck that was stuck last week. He said he didn’t have a phone number for a tow truck, and walked away leaving me stuck in the middle of the lot. Thanks a lot. Great customer service. The room: the bathtub and sink were pretty rusty and the whole room was very outdated. Half the night, I heard kids running and yelling in the hallway. I was also woken up several times by yelling and arguing somewhere around. Like others have said the owner seemed to be pushing me to visit the restaurant and cared more about it than the motel. Having seen my room, I wouldn’t dare eat in the restaurant. I contacted a local garage in the morning, got a tow and left. If customers are getting stuck in areas of your parking lot wouldn’t you rope that area off? Or put up some pylons?
於 2023 年 4 月住了 1 晚
Management 於 2023年6月16日的回應
Dear GuestThank you for sharing your feedback. We’re so sorry your experience didn’t match your expectations. However, my manager told you not to park at that side, but you didn’t understand. We tried our best to help you, but it doesn’t work the way your park your truck. we are new for this place, so that we don’t have many contacts. It was an uncommon instance, and we’ll do better in the future.Kind regards,Management

10/10 優異

Ranjith

於 2023 年 4 月住了 1 晚

2/10 很差

Michael

不滿：整潔度、住宿狀況和客房舒適度
Englehart Inn/Hotel
The hotel is very dated. It smells, it is an old, tired motel. We walked into the room and it was like a sauna, the heat didn't shut off. I was ready to faint so we asked the front desk manager to give us our money back and we weren't going to stay. They wouldn't so we have to contact hotels.ca. don't stay there!
於 2023 年 4 月住了 1 晚

8/10 不錯

Melanie

親子同遊, 寵物同遊
讚好：職員與服務
於 2023 年 3 月住了 1 晚

2/10 很差

Mark

不滿：整潔度、職員與服務和住宿狀況
The property is or should be below Expedia minimum standards. I dealt with unfair business practices accompanied by a substandard facility, staff and cleanliness. I wouldn’t stay again at half the price.
於 2023 年 3 月住了 1 晚

10/10 優異

Donna

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Might be dated but clean comfortable and friendly! Great choice for budget
於 2023 年 2 月住了 3 晚

2/10 很差

Kimmie

於 2023 年 2 月住了 1 晚

6/10 一般

John

商務旅客
讚好：職員與服務
不滿：住宿狀況
Just OK
The owners have owned the place about 6 months and seem more concerned with the rest. & bar morer than the rooms . They were "reluctantly" helpful when I needed a plug for the vehicle block heater ( Temp. -32 C ) in order to start my diesel next morning .None of the exterior plugs on the building worked. Room was clean and warm but a coffee maker would be nice . Friendly nice people but need some business training ?? and some upkeep.
於 2023 年 2 月住了 1 晚

8/10 不錯

Nina

讚好：整潔度、職員與服務、設施服務和住宿狀況
Would have been nice to have a coffee maker in the room. Other than that, room was ok, it was quiet.
於 2023 年 1 月住了 1 晚

6/10 一般

joanna

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
The room was clean and quiet but very run-down with a super uncomfortable bed.
於 2022 年 12 月住了 1 晚
Sen 於 2022年12月13日的回應
You were two adults and one kid sleeping in one queen bed . It cannot get comfortable . We did not even charge extra for putting three people in one queen room .

2/10 很差

Rick

商務旅客
不滿：整潔度、設施服務和住宿狀況
The restaurant (the one in their picture) was closed on a Tuesday night, despite what was advertised. I had to drive 5 minutes up the road to a subway for the nights meal. So not what I was looking for. The bedding was soiled, the rooms were shabby with trim falling off, carpet curling, marks on the paint. The mattresses were of the lowest quality and collapsed when you sat on them.
於 2022 年 12 月住了 2 晚
sen 於 2022年12月13日的回應
The room was changed after the customer complained about the earlier room . The customer did not complain about the new room . We never post online that our restaurant is open 7 days open on our website .

2/10 很差

Edith

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Pictures on Expedia are very misleading. Ratings are horribly inflated! We had been travelling since 4:30 A:M, and arrived at 9:30 P:M in pouring rain. The attendant at check in and his buddy hanging out in the lobby were friendly enough, nice little convenience store. But that’s about where it ended! Others have mentioned feeling uneasy about parking their vehicle, the long creaky hallways, noisy rooms etc. well it’s all true. I worried about our truck all night not being able to see it at all. We were travelling across Canada and absolutely could not have anything happen to it. When we entered out “King room” (we splurged) to be hit in the face with stale cigarette smell lingering in the room. As I made a couple trips to the truck to collect our things, I got completely soaked. The room was freezing cold, like chill to the bone cold. We tried to turn the register up but it was already to the max heat setting. To no avail as the boilers were obviously not turned on yet! I thought a hot shower would help, after 10 minutes of the hot tap on full blast the water did not even make it to Luke warm! We huddled together under 3 blankets and after a few hours of rest, we gave up and were headed down the road before 6:30 A:M. The hot coffee and egg McMuffins at North Bay 2 hours later were amazing! (Another discrepancy by the way, it is not 37 miles to North Bay from the Englehart Inn) perhaps this should be corrected?
於 2022 年 10 月住了 1 晚

6/10 一般

Gilles

於 2022 年 10 月住了 1 晚

2/10 很差

Gilles

於 2022 年 9 月住了 1 晚

8/10 不錯

Tammy

商務旅客
讚好：整潔度、職員與服務和客房舒適度
Retro hotel
Great customer service
於 2022 年 9 月住了 2 晚

10/10 優異

Reg

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very satisfied. Would recommend others to stay with you.
於 2022 年 8 月住了 4 晚

6/10 一般

Karl

於 2022 年 8 月住了 1 晚

8/10 不錯

SIMON

讚好：職員與服務和客房舒適度
於 2022 年 7 月住了 3 晚

4/10 欠佳

Tamara

不滿：整潔度和設施服務
My trip was planned knowing that I would be arriving late, so the fact that there was a restaurant on site was going to be a huge plus as I know things often shut down early in small towns. When I arrived I found that the restaurant was closed, hadn’t been open and wouldn’t be opening for some time. So I was going to have to go without. The room smelled like baby bodily fluids, spit up, dirty diapers, etc. No ice machine, no conveniences at all, not even a coffee maker!! And I’m pretty sure that the complimentary shampoos were leftovers from previous peoples’ stay -some were half empty while others were full to bulging!!? How could this be I wondered ! The parking lot was sandy gravel which in the rain made a mucky mess! I was looking forward to visiting my mother’s birthplace… this motel cheapened the experience for sure. For the price one would expect at least a decently maintained facility not something so clearly neglected.
於 2022 年 7 月住了 2 晚

10/10 優異

Keenen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice little place
於 2022 年 7 月住了 1 晚

2/10 很差

Michel

不滿：整潔度、職員與服務、設施服務和住宿狀況
Ugly, dirty, bad smell
於 2022 年 7 月住了 1 晚

10/10 優異

Adam

家人同遊, 親子同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Facility is a bit older and shows a bit of its age. Rooms were clean and comfortable. Staff were exceptional and helpful. Food at the restaurant was well priced and was delicious.
於 2022 年 6 月住了 3 晚

2/10 很差

Ken

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
C’est mal propre, vieux et désuet. Sa pue dans les chambres et il y avais présence de moisissures
於 2022 年 5 月住了 3 晚

10/10 優異

Raymond

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Would happily stay there again.
於 2022 年 4 月住了 1 晚

8/10 不錯

Rob

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Close to snowmobile trails. Friendly owner.
於 2022 年 2 月住了 6 晚

8/10 不錯

Joshua

讚好：職員與服務、住宿狀況和客房舒適度
It was good
於 2022 年 1 月住了 3 晚

8/10 不錯

Christopher

商務旅客
讚好：整潔度、職員與服務和客房舒適度
Great value and convenient
Very convenient for work. Lots of trades very polite people Tons of potential. Looking forward to our next work trip
於 2021 年 10 月住了 5 晚

2/10 很差

Graham (Aldergrove)

不滿：設施服務和住宿狀況
This hotel should be condemned.
於 2021 年 9 月住了 1 晚

6/10 一般

Patricia

讚好：職員與服務和住宿狀況
We asked for listings in New Liskeard and ended up booking this. It was NOT New Liskeard so we had to cancel, because we needed to be in New Liskeard. We are out the money because it was non refundable. Not happy and would appreciate a reply to this note. Thank you.
於 2021 年 9 月住了 1 晚
Param Judge 於 2021年9月22日的回應
Hi Patricia, you booked the room last minute booking options. That's why we weren't able to cancel it. You need to contact the booking site. Thanks.

6/10 一般

Eric

伴侶同遊
不滿：職員與服務
I lived in Englehart for 8 years, so I knew what to expect. Nothing fancy. Was disappointed though as I had booked a king bed for my wife & I at an extra cost only to be told after I checked in and went to the room to see it was not a king bed, that they only have 1 room with a king bed and the lock was not working on it. Was not told of this when I was checking in and was not offered a rebate for the extra I paid for a king bed.
於 2021 年 9 月住了 1 晚
Param Judge 於 2021年9月22日的回應
Hi Eric, Let me take a look into it but our room locks are absolutely fine if you try to check them from inside it seems like unlocked. Sorry for your inconvenience.

10/10 優異

Steve

於 2021 年 8 月住了 1 晚

6/10 一般

真實旅客

多人同遊
讚好：職員與服務
不滿：設施服務
It was just a room with a bed. Semi comfortable. No onsite restaurant as advertised. Felt safe with OPP right across the road. It was very quiet for sleeping.
於 2021 年 8 月住了 1 晚
Param Judge 於 2021年8月29日的回應
Thanks for your feedback. We are working on these issues.

2/10 很差

JOHN

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Very bad in so many ways
於 2021 年 8 月住了 1 晚
Param Judge 於 2021年8月29日的回應
Thanks for your feedback.

10/10 優異

真實旅客

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Convenient, staff very friendly and welcoming. Very economical.
於 2021 年 8 月住了 1 晚
Param Judge 於 2021年8月29日的回應
Thanks for your feedback

2/10 很差

真實旅客

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
I came home with multiple bites so I'm assuming they have bed bugs as I wasn't outside to have been bitten by mosquitoes.
於 2021 年 8 月住了 1 晚
Param Judge 於 2021年8月29日的回應
Thanks for your feedback. You are the first one who complaint this. We will checking on this issue.

10/10 優異

Dalibor

讚好：職員與服務
於 2021 年 7 月住了 1 晚
Param Judge 於 2021年7月25日的回應
Thanks Dalibor.

4/10 欠佳

真實旅客

於 2021 年 7 月住了 3 晚
Param Judge 於 2021年8月29日的回應
Thank you.

8/10 不錯

Joyce

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 1 晚
Param Judge 於 2021年7月18日的回應
Thank you Joyce.