I am looking into this further about the situation that you say occurred when you came into our hotel. I did look into the matter of you saying that you were charged, you were not charged anything through Candlewood Suites

Thank yo so much! We are glad you enjoyed your stay here at Candlewood Suites-Erie.Jennifer WilkinsonGeneral Manager

Thank you so very much! We hope to see you again soon!

We are so glad and hope to see you soon!! We will have that fridge looked at to see if there is anything we can do.

Glad you had a great stay!! Hope to see you again soon

Sorry that you had a bad experience here at Candlewood Suites - Erie.

Sorry that you had a bad experience here at Candlewood Suites - Erie.

Sorry that you had a bad experience here at Candlewood Suites - Erie.

Dear Scott,Thank you for taking the time to tell us about your experience at Candlewood Suites ERIE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 814-866-4755 or jwilkinson@chasehotelgroup.com.Sincerely,Jennifer Wilkinson General Manager814-866-4755jwilkinson@chasehotelgroup.com

Thank you so very much! We hope to see you again soon!

I am sorry that you had this kind of response from our Front Desk Agent Alain. This is not how he should have been when you needed something extra. I do apologize for that. Unfortunately we do not offer pack & plays or cribs at our hotel.

We hope that you come back and stay with us again soon. Yes our bathrooms do need some updating and hopefully we are able to do that in the near future.

I am sorry that you were bumped to the same style room you had originally booked, the only difference is it was a queen bed instead of a king. The room you originally booked was not available, so yes we unfortunately had to bump you to a room that is very comparable. We had a full house last night at Candlewood Suites. We do not serve breakfast as we are an extended stay hotel and all suites have a full kitchen. We provide waffle machine still as we do not have to, but want our guests to have a little something. Our coffee machine is not broken, our coffee shipment has not arrived yet, so yes we have a keurig so our guests can still enjoy a cup of coffee downstairs if they decided not to make coffee in their room when starting their day. We really hope that you come back and stay with us again

Thank you for your feedback. We hope you will comeback and stay with us again.

Thank you so much for the amazing review. We look forward to hopefully seeing you again on a future stay here at Candlewood Suites - Erie.Jennifer WilkinsonGeneral Manager

Thank you so much for the amazing review. We look forward to hopefully seeing you again on a future stay here at Candlewood Suites - Erie.Jennifer WilkinsonGeneral Manager

Thank you so much for staying with us. We look forward to hopefully seeing you again on a future stay here at Candlewood Suites - Erie.Jennifer WilkinsonGeneral Manager

Sorry that your stay was not what you should have experienced. We are under new management and I really hope that you will come back and get the experience that you more than deserve.Jennifer WilkinsonGeneral Manager

Thats great! Thanks for taking the time to send us this feedback. We hope to see you soon

Thank you so much! We hope to see you soon.

Sorry that your experience was not to your satisfaction. Feel free to call the hotel and we can see what I can do to make you want to come back

Thank you so much! We hope to see you again soon!

Thank you for your feedback. I am sorry that your stay with us was not to your satisfaction. We are in the process of getting and training an all new staff. We are also identifying areas that need additional attention

Thank you for your feedback. I am glad you had a good experience with our staff. We are working on the other things you mentioned and are actively addressing them as we find them. Im sorry your experience was not what we all would have liked it to be.

Hi Michele,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.

I am the General Manager here at Candlewood Suites. Can you please tell me what this managers name was or her description so I can look further into this. I am so very sorry for what you are saying happened when you arrived at the hotel. Please accept my sincere apology.

Hi Renee,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

Hi Terence,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

Hi Kristen,Glad to know that you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

Dear Guest,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

Dear Guest,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad you had a nice stay with us and look forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

Dear Guest,Thank you for sharing your feedback. We are glad to know that you liked our convenient location. However, we apologise for the inconvenience faced by you regarding uncomfortable bedding. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room and friendly staff. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our friendly staff. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

Dear Guest, We are very sorry to hear about the inconvenience caused by the roaches and Cleanliness issues. We are not meeting your expectations. Please note that your concerns have been passed on to the housekeeping team for improvement. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

Dear Guest,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

Dear Guest, We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

Dear Guest, We are glad to know that you liked our friendly staff. However, We apologise for the inconvenience faced by you regarding these issues. We will surely forward your valuable feedback to our team for improvements. We are looking forward to welcoming you again soon.

Dear Guest, We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.