Hartford Erin Hills Golf Course Hotels

"We had an issue when getting into our room. The front desk handled it immediately and even gave us free breakfast the next morning. All staff was very friendly! We went to dinner that night and the staff again was very friendly but the food was NOT good. We ordered a "smash" burger... it was just a regular and very clearly frozen patty. No seasoning. It was missing the onions too. No flavor and impossible to eat. Everything else was just okay. Nothing to rave about. The next morning we went down for our complimentary breakfast. It was not good. Bacon tasted like it was cooked last week, ham was dry. Eggs were flavorless. I could not imagine paying $15 per person for that breakfast. We have had complimentary breakfast at other hotels that were way better. Everything at this hotel was great except the food. It was such a let down honestly "

"Great hotel! Very clean, good coffee in the lobby, friendly staff"

"This is a newer property. Its a joint Residence Inn and Courtyard. Our room was immaculately clean and had a great layout. There was free underground parking attached to the hotel. Breakfast was delicious and had lots of selection. Front desk staff was friendly and knowledgeable. The only complaint I have is the flashing smoke detector right over the bed is distracting for insomniacs like me. Overall though I highly recommended this hotel!"

"Beautiful location and very clean. Had a couple of complaints. There was no hand soap by the vanity area. When I showered, the Dove soap caused my face an allergic redness which is odd for my skin. Everything elae was fine."

"Pros: Hotel was clean although beginning to get run down. Check-in was quick. My husband said the breakfast was good and the coffee excellent. Cons: The pocket door for the bathroom would only close part way (Rm 218). I got stuck inside the first time using it. Luckily my husband got me out. When my husband used the toilet it clogged. Very wimpy flushing. When I called the front desk for a plunger she said she’d look for one but I’d have to come down to get since she was the only one there. No problem until she called back saying their ONLY plunger must’ve been loaned out & not returned. They don’t have maintenance on weekends, she didn’t have an on-call number & the manager was off duty. I asked if she could call the manager & she replied “she won’t come here for that but she would be in in the morning.” Also they apparently had no open rooms to move to. When I asked what we were suppose to do she said we could go buy a plunger! That’s what we ended up having to do. Also, they hotel was very noisy. We’ve stayed at this hotel before without these problems. Will never stay here again! For a company whose business is in service, our experience was unacceptable. I planned on speaking to the manager when checking out but could not find one employee & we had to get going. The dining room was very busy & apparently she was the only one doing everything. The front desk person was friendly but NOT helpful. This reflects bad on the entire chain."

"Rooms are clean, the staff is great, the food that is to be warm is warm, fresh, and good."

"Nice staff, excellent breakfast and comfortable room "

"The toilet bowl was not cleaned when we arrived. It still has poop dirt on the side. The toilet rug sa not changed and there were used tissue papers on the tissue holder. They changed our room to a smaller one with no cabinet for our clothes just hanging rack to hang our clothes. Since we arrived late at night, I didn’t say anything anymore. However, the next day when I was fixing our bed, I saw dried stains on the comforter. I said something to them again. They cleaned our bed after."

"We hada question about our billing and crfedit card charges. When we asked the desk attendent in the evening upon our return she interupted us and was ruid/snotty in responses. She did not want to address the question, but wanted to tell us what she wanted us to hear, even though it did not address our question/concern."