London Ernest Shackleton Statue Hotels

"Outstanding hotel in every respect. Room service food is unusually high standard!"

"Polite and helpful staff, good sized rooms and always clean. Its also pretty accessible for someone who needs step free access"

"Got there at 1:30pm, room not available. Understandable, website quotes 3:00 check-in. Returned at 3, room still not available. Was offered room in basement. Did not want this. Was given other room on first floor. Took this. The "Roost" room was very small. Could barely fit 2 suitcases on the floor. Hot water did not work. Told to go to another room to take a shower. Next morning we had to pack up leave luggage in hotel storage. Pay for coffee station did not work. Returned from touring and got new room. Hot water worked. On-line keys did not work. Was given key card. Asked for "do not disturb" hanger. Told there were all out and they were in process of ordering more. No TV remote in room. Had to request one. Next morning, pay for coffee station still not working. In-room coffee machine did not work."

"Room was clean but barren Carpet in hallways dirty/stained Lobby beautifully maintained good vibe Location excellent "

"Location good"

"This hotel is wonderfully situated across from a tube station & there is a "Gails Bakery" across the street as well as a pub & several restaurants within a few blocks. The staff were very helpful & professional. We were happy with the comfort of our bed & the shower was great! We would definitely stay here again."

"Good location to Kensington High Street and surrounding area"

"It was great, but not variety"

"This hotel has an amazing location but it stops there. Beds are extremely uncomfortable. The king bed is just two twin beds sandwiched together with a very uncomfortable seem in the middle. Mattresses are so old that the springs are gone. Hotel is dated and in need of upgrades. Moths flying around the halls and annoying cleaning staff that still knocks when you have do not disturb sign on. I saw a very fast moving insect in my bathroom on the last day. Would not recommend staying here. AC and fridge both very loud. Toilet runs. Not sure how this is even 4 star"