Chatillon-sur-Chalaronne Espace Bel Air Hotels

"Better maintenance and update bathrooms would be good"

"Our room was spacious and clean. The staff were very friendly. We would stay here again. "

"Nice location for everything in beautiful Lyon. Fridge and versatile microwave very convenient for breakfast and heating some dinners."

"Séjour très agréable, hotel propre et fonctionnel avec belle offre de petit déjeuner et diner, parfait pour une halte à proximité de la gare de la Part Dieu"

"breakfast was good, staff friendly"

"Hôtel de Congrès is in a slightly interesting area - some good transport connections but it's not the easiest hotel to get to. It's in the middle of a housing estate which you have to climb stairs up to (and then work out which way to go to get to the actual entrance of the hotel). The staff are very helpful although early check-in for us didn't happen: we were able to use a loo in the hotel and leave our suitcases before heading back out for the afternoon. Reception is open all night. Breakfast is from 6:30 every day - this was good as we checked out early but were able to eat before we left. Really nice food and a good selection of it including viennoiseries, cereal, bread, fresh fruit and yogurts, crepes and a really nice range of juices and water."

"Stayed in a suite which had a kitchen and two bedrooms. Great for staying with small children. Kids loved the breakfast. Location was great for the park."

"The facilities are great but the way they run them is terrible. In house restaurant is unbelievably slow, plan at least 1h per course, if you get it at all. If you eat outdoors, expect to be surrounded by pigeons. You can't use the spa if your swim suit isn't tight enough for the staff to see your balls, and if you didn't book spa access in advance, you need to pay twice: 45 euros for the evening you arrive, and another 45 euros for the next morning if you want to use it before check out, because they charge by calendar day. And you can't use the pool at 1st may weekend, one of their busiest times, because they only open it 3 days later. Our dining experience: We were 4 adults with 3 kids under 5 between us. Staff were good at helping with seating arrangements, but oblivious to the fact that families don't want a 4h dining experience. We got the house 3 course menu, main course showed up 1.5h in, after that they left us staring at our empty plates for over half an hour with no desert in sight. Kids in our party got increasingly cranky (they were good for 2h, but the waiters went AWOL), so had to leave and haggle with manager over bill. Not what you expect from a hotel that is supposed to help people relax. Only positive things i can say is breakfast is good and rooms are clean. That would be ok for a 2* business hotel, but in a 4* Wellness hotel you expect the other stuff to work too."

"Loved it"