大堂酒廊

田納西艾托瓦雅典紅屋頂酒店的評價

2 out of 5
田納西艾托瓦雅典紅屋頂酒店
600 N Tennessee Ave, Etowah, TN

評價

8.4

很好

10 分評分,優異;634 則評價中有 286 則" "
8 分評分,不錯;634 則評價中有 244 則" "
6 分評分,一般;634 則評價中有 62 則" "
4 分評分,欠佳;634 則評價中有 28 則" "
2 分評分,很差;634 則評價中有 14 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

7.8/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Christine

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very nice, room was very clean.
於 2024 年 4 月住了 1 晚

6/10 一般

Chris

伴侶同遊
The bathroom had mold and mildew in the bathtub, on the ceiling and in the ice bucket.
於 2024 年 5 月住了 2 晚
Kamaria RediResponse Specialist 於 2024年5月22日的回應
Dear Chris, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ETOWAH - ATHENS TN. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the possible mold you described in the bathroom and the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I will be sharing your comments with the management team in an effort to have your concerns addressed. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

10/10 優異

Makayla

親子同遊
讚好:整潔度、職員與服務和住宿狀況
Honestly the only complaints I have are the insane amount of cicadas that literally chased me coming out the main entrance, and the fact that the smoke detector kept beeping in our room so we had to take the battery out. We tried telling someone at the front desk a couple times but no one was available, it’s an easy fix. Other than that, there ARE quite a few loud vehicles that pass by that make it hard to sleep, but it’s really nice other than that. The room was cleaner than we’ve ever seen, the bathroom was absolutely beautiful, though there was some super tiny hairs just like.. stuck to the shower floor and seemed to be unable to be removed. Great stay on a budget!
於 2024 年 5 月住了 3 晚
Kamaria RediResponse Specialist 於 2024年5月22日的回應
Dear Makayla,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ETOWAH - ATHENS TN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. However, I sincerely apologize for the issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 不錯

Jessica

親子同遊
讚好:整潔度和職員與服務
The staff was very friendly and helpful. The rooms were very clean. The pillows were small and the comforter on the bed was thin so we brought our own from home. Overall, served its purpose. Decent room at a low rate in a small town. It was exactly what I expected. Satisfied with our stay.
於 2024 年 4 月住了 4 晚
Oniel Rediresponse Specialist 於 2024年5月6日的回應
Thank you Jessica, for taking the time to write a review of your stay at the Red Roof Inn Etowah - Athens, TN. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also delighting to read that you took liking to our prices. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 一般

rick

讚好:職員與服務
於 2024 年 4 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2024年4月15日的回應
Dear Rick, We at the RED ROOF INN ETOWAH – ATHENS TN appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 欠佳

eric

商務旅客
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Unfortunately this will be my last time staying here. Whoever is doing the remodeling should be fired and never allowed to paint again.
於 2024 年 4 月住了 1 晚
Sharma RediResponse Specialist 於 2024年4月4日的回應
Thank you for taking a moment to leave a review, Eric. The staff and I at the RED ROOF INN ETOWAH – ATHENS TN were disappointed to see your 2/5 score. You indicated that the remodeling of our hotel regarding the painting dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this is not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Very truly yours,Sharma Red Roof Management RediResponse Specialist

2/10 很差

Julie

伴侶同遊
讚好:整潔度
不滿:職員與服務
Mattress was hard and smelled. Noise from upstairs. It was very clean. And appeared updated. But were told 3 times it was a nonsmoking property. And feel as though it was because we were dressed in biker gear. Is that a form of profiling?
於 2024 年 3 月住了 1 晚
Xao RediResponse Specialist 於 2024年4月2日的回應
Thanks for sharing your feedback with us, Julie. The team at our Red Roof Inn Etowah - Athens, TN was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that you liked the cleanliness of our updated location, it was displeasing to read that this was the impression left with you. You stated that the mattress was hard and that the noise from upstairs hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

2/10 很差

Annette

不滿:整潔度、職員與服務和住宿狀況
Was roaches and very noisy and bathtub nasty and wouldnt drain
於 2024 年 3 月住了 1 晚
Gabrielle RediResponse Specialist 於 2024年3月4日的回應
Thank you for taking a moment to leave a review, Annette. The staff and I at the Red Roof Inn Etowah - Athens, TN were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, the noise mentioned and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,Red Roof Management

10/10 優異

Courtney

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property is nice and clean !!
於 2024 年 3 月住了 1 晚
Kerry-LeeRediResponse Specialist 於 2024年3月2日的回應
Dear Courtney,Thank you for your perfect rating of 5/5 and for taking a moment to complete our guest survey regarding your stay at the RED ROOF INN ETOWAH – ATHENS TN. I was happy to read you were pleased with our nice and clean property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction here at Red Roof.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 優異

James (Tega Cay)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2024年3月2日的回應
Dear James, We at the RED ROOF INN ETOWAH – ATHENS TN are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

8/10 不錯

Kendra

家人同遊
讚好:整潔度和職員與服務
Room is spacious. Bed not the most comfortable (rather hard). Saw a small cockroach in bathroom. We reserved a non-smoking room...room had an odor upon entering but, it ended up being ok. For one night, it was fine overall.
於 2024 年 2 月住了 1 晚
LaTunde RediResponse Specialist 於 2024年2月13日的回應
Dear Kendra,I appreciate you sharing your feedback following your stay at the RED ROOF INN ETOWAH – ATHENS TN. It's good to know that your room was spacious. However, I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 一般

Edward L

不滿:整潔度、職員與服務、設施服務和住宿狀況
Bathroom nasty, part of curtain hanging down, baseboard coming loose, had to ask for towels everyday, cigarette, smoke in hallway, people upstairs sounded like a basketball game.
於 2024 年 2 月住了 3 晚
LaTunde RediResponse Specialist 於 2024年2月12日的回應
Dear Edward,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ETOWAH – ATHENS TN. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with cleanliness of the bathroom, limited towels and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 欠佳

Laura

Never again
Paid $77.58 on Hotel. Com paying extra for a “Superior” room to have a coffee pot in room. To find out that the motel was getting $58. the price of a standard room that there is no up charge have for a room with a coffee pot. Got up to room there was no coffee pot went back to desk The guy handed us a coffee pot. The bed was uncomfortable the pillows were Horrible. The guy at the desk barely spoke English it was hard to communicate with him. There was a hypodermic needle in the back where they want you to walk the dog. The only good thing was the shower. The water was hot.
於 2024 年 1 月住了 1 晚
LaTunde, Rediresponse Specialist 於 2024年1月23日的回應
Dear Laura,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Etowah - Athens, TN. At Red Roof, we are pleased to know that the hot water and shower was to your liking. However, as it relates to your comment of the bed, the pillows and all the other concerns that you mentioned, these will be taken into consideration to improve the quality service we offer. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 一般

David

商務旅客
讚好:整潔度和職員與服務
不滿:住宿狀況
The mattress was horribly hard. Both of them. The heater rattled loudly all night long. The shower curtain was broken on both ends.
於 2024 年 1 月住了 1 晚
Recordo Rediresponse Specialist 於 2024年1月17日的回應
Hello David,Thank you for taking the time to tell us about your experience at the Red Roof Inn Etowah - Athens, TN. I am sorry that your experience did not meet your expectations due to a broken shower curtain, a loud heater, and our mattress not to your liking. Please accept our sincerest apologies for the indicated poor experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,RecordoRed Roof Management Rediresponse Specialist

8/10 不錯

Benji

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
The area was quiet and had good dining opportunities. The facility was clean. Only issue was security of the facility. Any non guests have access to enter at anytime. Not all doors are secured with room key entery. One door in tge east stairway didn't even lock nor secured at any time !
於 2023 年 12 月住了 2 晚
Antonio,RediResponse Specialist 於 2024年2月1日的回應
Hello Jasmine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ETOWAH – ATHENS TN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 不錯

Brian

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Linton RediResponse Specialist 於 2023年12月29日的回應
Hello Brian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ETOWAH – ATHENS TN and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 優異

Jay

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Nishaye RediResponse Specialist 於 2023年12月27日的回應
Hello Jay,The staff at the Red Roof Inn Etowah - Athens, TN and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 不錯

Brian

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年12月22日的回應
Dear Brian, We at the RED ROOF INN ETOWAH – ATHENS TN are thrilled to have earned your scoring of 8/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Red Roof Management

10/10 優異

Jay

讚好:整潔度、職員與服務和住宿狀況
Met my employment needs. Bring a pillow! Great rates
於 2023 年 12 月住了 1 晚
Sharma RediResponse Specialist 於 2023年12月20日的回應
Dear Jay,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ETOWAH – ATHENS TN. I am happy to hear our hotel met your needs and our rates were great, resulting in a 5/5 score. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home and we're proud to have achieved that with your visit.Thank you again for your review and we hope to continue to provide great experiences for you at Red Roof. Sincerely,Red Roof Management

6/10 一般

Taryn

不滿:整潔度和住宿狀況
於 2023 年 11 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2023年12月5日的回應
Hello Taryn,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

8/10 不錯

Jamie

家人同遊
讚好:整潔度和住宿狀況
It was quiet but thr check in was a bit difficult, may have been a new employee.
於 2023 年 11 月住了 1 晚
Oniel Rediresponse Specialist 於 2023年11月29日的回應
Hi Jamie,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Etowah - Athens, TN. It's nice that you found our hotel to be serene, however, please accept our apologies for any inconvenience during check-in. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 一般

Erin

伴侶同遊
讚好:整潔度和職員與服務
For the most part the room was fine, there was hair clumps in the shower, the bed was very uncomfortable and the sheets did not fit the bed, it was like they put Queen sheets on the king bed. For the price and what we needed it for (in at 1130pm out in the morning) was fine.
於 2023 年 11 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年11月20日的回應
Dear Erin, Thank you so much for taking part in our guest survey. I was happy to read you liked our room and rates here at the RED ROOF INN ETOWAH – ATHENS TN. However you indicated the bed was uncomfortable and the sheets did not fit the bed. At Red Roof guest feedback is always encouraged as it is of huge importance to us. Please know we appreciate your feedback and valued your business with us.Thank you again for the feedback.Sincerely,Kerry-LeeRed Response ManagementRediResponse Specialist

10/10 優異

Ivan

於 2023 年 11 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年11月20日的回應
Hello Ivan, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ETOWAH – ATHENS TN. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 不錯

Erin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
One night stay
Fine for one night
於 2023 年 11 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年11月20日的回應
Hello Erin, I am happy to read your stay was excellent here at the RED ROOF INN ETOWAH – ATHENS TN. It was delightful to hear your stay was fine for the one night. Our primary goal at Red Roof is focused on providing superior level of service and accommodations at the best value and it was joy to have achieved that with your stay. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

8/10 不錯

Deborah

伴侶同遊
讚好:整潔度、職員與服務和設施服務
The single room what very large and comfortable.
於 2023 年 11 月住了 2 晚
Kerry-Lee RediResponse Specialist 於 2023年11月18日的回應
Hello Deborah,I am happy to read your stay was enjoyable here at theRED ROOF INN ETOWAH – ATHENS TN. It was delightful to hear your room was spacious and comfortable. We truly appreciate your positive remarks given. Our primary goal at Red Roof is focused on providing superior level of service and accommodations at the best value and it was joy to have achieved that with your stay.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 優異

Kenneth (Shelbyville)

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Room was clean and Staff was Friendly
於 2023 年 11 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年11月17日的回應
Hello Kenneth,I am happy to read you had a 5-star experience here at the RED ROOF INN ETOWAH – ATHENS TN. It was delightful to hear your roos was clean and our friendly was staff. We truly appreciate your positive remarks given. Our primary goal at Red Roof is focused on providing superior level of service and accommodations at the best value and it was joy to have achieved that with your stay.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 優異

Christopher

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年11月14日的回應
Hello Christopher, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ETOWAH – ATHENS TN. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 優異

harvey

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
not the first time i have stayed here
於 2023 年 11 月住了 2 晚
Kerry-Lee RediResponse Specialist 於 2023年11月12日的回應
Dear Harvey,We appreciate your comments regarding your recent stay at the RED ROOF INN ETOWAH – ATHENS TN. We always enjoy hearing about the positive experiences our guests have at our hotels. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your scoring. We hope to see you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

4/10 欠佳

Annette

家人同遊
不滿:整潔度
We decided not to stay. The room didn’t appear to be sanitary and the doorways and hallways were dirty. We left within after actually going into the room,
於 2023 年 10 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年11月12日的回應
We are disappointed to see we have earned a low rating after your experience with us at the RED ROOF INN ETOWAH – ATHENS TN. You mentioned the uncleanliness was the reason for your less than ideal experience. Please accept our sincerest apologies. I am grateful for the feedback you provided so we are able to continually improve our hotel as this is not our standard practice. Know your voice is of tremendous importance to us at Red Roof as we aim towards the betterment of our guests experiences. We appreciate your business and truly value your feedback.Thank you again for voicing your concerns Annette.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 優異

Kathy

於 2023 年 11 月住了 1 晚
Oniel Rediresponse Specialist 於 2023年11月29日的回應
Hi Kathy,Thank you for taking the time to write a review of your stay at the Red Roof Inn Etowah - Athens, TN. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 欠佳

Vinnie

不滿:整潔度和住宿狀況
The room was not clean, the shower had other people's hair in it, and the shower drain was clogged. Gross. We stayed there two nights in two different rooms. One room was better than the other, but both needed very thorough cleanings and maintenance.
於 2023 年 10 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年11月1日的回應
Hello Vinnie, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF INN ETOWAH – ATHENS TN. We are sorry to have fell short with your stay and your experience did not meet your expectations. You indicated that the shower was unclean, the drain was clogged and the rooms needed maintenance. We have shared your comments with our housekeeping department for immediate action. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 欠佳

Vinnie

不滿:整潔度和住宿狀況
於 2023 年 10 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年11月1日的回應
Hello Vinnie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ETOWAH – ATHENS TN and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

10/10 優異

Micah

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay for riding train
Great Anniversary trip. Close to the railroad at Delano. Clean and friendly
於 2023 年 10 月住了 2 晚
Kerry-Lee RediResponse Specialist 於 2023年11月1日的回應
Thank you Micah for your review and your perfect scoring of 10/10. We appreciate you taking the time to share your feedback regarding your anniversary trip with us. We at the RED ROOF INN ETOWAH – ATHENS TN thanks you for your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff and cleanliness. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 不錯

Zachary

於 2023 年 10 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年11月18日的回應
Hello Zachary, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ETOWAH – ATHENS TN. It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 一般

Patricia

We ended up spending 8 nights at this location. For the price it was a nice place and suited our needs just fine.
於 2023 年 10 月住了 3 晚
Kerry-Lee RediResponse Specialist 於 2023年10月29日的回應
Hello Patricia, Thank you for your feedback following your stay with us at the RED ROOF INN ETOWAH – ATHENS TN. I am appreciative of your 3/5 scoring. Our main goal is to provide all guests with the comforts of home and it is good to know that we achieved that with you. It was great to hear your stay was affordable and suited to your needs. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which has helped us to continuously improve our services for the betterment of guest experiences. Thank you for sharing your feedback and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 優異

Leah

家人同遊, 親子同遊, 伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We always love staying here and have a great experience.
於 2023 年 9 月住了 2 晚
Kamaria Red Roof Management RediResponse Special 於 2023年10月23日的回應
Dear Leah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ETOWAH – ATHENS TN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 優異

eric

讚好:整潔度、職員與服務、設施服務和住宿狀況
Price is very important in todays market
於 2023 年 10 月住了 8 晚
Carla Red Roof Management 於 2023年11月5日的回應
Dear Eric,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Etowah - Athens, TN. I am happy to see the value to price ratio met your expectations, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 一般

Clifford

讚好:整潔度和住宿狀況
不滿:客房舒適度
No heat.
The heater was not working in the room and it was 44 degrees outside the next morning. The water in the bathtub took a long time to drain, and I mean a long time. When I told this to the person at the check out counter the next morning, his English was very poor, I don't think he understood a word I was saying. We just left.
於 2023 年 10 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年10月20日的回應
Hello Clifford, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF INN ETOWAH – ATHENS TN. We are sorry to have fallen short with your stay and your experience did not meet your expectations. You indicated that the heater did not work in the room, the bathtub slow drained and the language barrier at front desk. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 不錯

Pamela

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The website says breakfast included.... no breakfast! The coffee was terrible. Nice clean room.
於 2023 年 10 月住了 1 晚
Abigail RediResponse Specialist 於 2023年10月19日的回應
Hello Pamela,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Etowah - Athens, TN. It is pleasing to see that your stay was clean. You indicated that no breakfast was provided. We do not offer continental breakfast, however we do have restaurants that are within walking distance from the property. It would be a pleasure to have you stay with us again in the future, so that we can have the opportunity to provide you with a better experience.Sincerely, Abigail RediResponse Specialist

4/10 欠佳

Patricia

讚好:整潔度
不滿:客房舒適度
於 2023 年 10 月住了 1 晚
Olivia RediResponse Specialist 於 2023年10月18日的回應
Hello Patricia, The staff at the Red Roof Inn Etowah - Athens, TN and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 一般

Nathan

多人同遊
讚好:職員與服務、住宿狀況和客房舒適度
7 out of 10 I'd say
The towels and rags all had previous stains on them even though they were clean, and some of the rags were worn beyond keeping. The fitted sheet had would looked and felt to be dried paint on them. The water pressure in the shower was superb.
於 2023 年 10 月住了 1 晚
Linton Red Roof Management Rediresponse Specialist 於 2023年10月17日的回應
Dear Nathan,Thank you for posting this about your recent visit to RED ROOF INN ETOWAH – ATHENS TN. It's good to read that you were fond of our superb water pressure. However, you stated that the condition of the towels and fitted sheet were less than ideal. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 不錯

Marie

The stay there was good. The staff helped with any needs.
於 2023 年 9 月住了 2 晚
Kerry-Lee RediResponse Specialist 於 2023年10月17日的回應
Dear Marie, We are appreciative you took the time to tell us about your experience at the RED ROOF INN ETOWAH – ATHENS TN and scoring us an almost perfect 4/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays and we are thrilled to have achieved that with your stay. It was a joy to read your stay was good the staff helped with your needs. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Please know that we value you as our guest and we appreciate your businessThank you again for your feedback. Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

8/10 不錯

Linda Paulette (BEAUMONT)

讚好:整潔度和住宿狀況
不滿:職員與服務
於 2023 年 10 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年10月20日的回應
Dear Linda, We at the RED ROOF INN ETOWAH – ATHENS TN are thrilled to have earned your almost perfect scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 優異

Devyn

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Friendly staff. Nice clean room. Comfortable bed. Walking distance to grocery store, ATM, fast food restaurant, very nice coffee shop.
於 2023 年 10 月住了 7 晚

8/10 不錯

Randall

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Only complaint is, they could use some extra sound proofing between floors. Could hear person/people above us walking around.
於 2023 年 10 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年10月8日的回應
Dear Randall, Thank you for your review and your scoring of 4/5. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF INN ETOWAH – ATHENS TN thanks you for your comments and are happy to see you had a great experience with us despite the noise disturbance situation you described. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 不錯

Susan

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Antonio,RediResponse Specialist 於 2023年10月4日的回應
Hello Susan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ETOWAH – ATHENS TN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 欠佳

Tracey

讚好:職員與服務
不滿:住宿狀況和客房舒適度
Might want to stay somewhere else
Room was remodeled mess. Air conditioner was extremely loud, bed sounded like a screeching chalkboard, tv had no power cord, vending machines only took cash, and shower control was a disaster.
於 2023 年 9 月住了 1 晚
Xao Red Roof Management RediResponse Specialist 於 2023年9月23日的回應
Thank you for taking the time to tell us about your experience at the Red Roof Inn Etowah - Athens, TN, Tracey. I am sorry that your experience did not meet your expectations. You stated that the loud air conditioner and the lack of a power cord for the TV, along with the other highlighted issues hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your future travels. Very truly yours,XaoRed Roof ManagementRediResponse Specialist

8/10 不錯

Charles

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Kamaria Red Roof Management RediResponse Special 於 2023年9月20日的回應
Hello Charles, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ETOWAH – ATHENS TN and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 優異

Andrew

讚好:整潔度、職員與服務和住宿狀況
Beds could be a little better but overall super clean hotel with plesant and helpful staff.
於 2023 年 9 月住了 1 晚
Xao Red Roof Management RediResponse Specialist 於 2023年9月19日的回應
Thanks for sharing your feedback with us, Andrew. The staff at our Red Roof Inn Etowah - Athens, TN was elated to see that we earned your 10/10 score. You mentioned some highlights, such as clean hotel and our pleasant staff, which were pleasing to read. As it pertains to your feedback on our beds, this may be taken into consideration going forward.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you again in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 優異

Petra

寵物同遊
讚好:整潔度、職員與服務和住宿狀況
This was a rare RR location where the room entrances are on the inside like a hotel, not the outside like a motel. Pros: clean room and lobby, friendly front desk staff even at 1am when I was checking in, surprisingly comfy bed, and grassy areas well maintained. Cons: all the fixtures, carpets, etc. are old. Some of the carpets in the hallway were not vacuumed at the time I saw them. You're not going to get anything fancy. But like the Tide commercials say, "Style is an option; clean is not." You pay a low rate for this location, and you're not getting anything fancy, but you are getting a clean room with all fixtures and appliances functioning.
於 2023 年 8 月住了 1 晚
Chevanese RediResponse Specialist 於 2023年9月7日的回應
Dear Petra,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Etowah - Athens, TN. We appreciate your 5/5 rating and are happy that you enjoyed your encounter with our staff, the cleanliness of your room, and lobby, our comfortable bed and our well maintained grassy areas. However, you mentioned that the fixtures, and carpets were old, along with the other listed hindrances. At Red Roof, we are always looking for ways to improve upon the guest experience so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist