Melbourne Fairfield Boathouse Hotels

"Amazing location, deluxe river view room had sensational views."

"This is the 2nd time we have stayed there; the 1st time was much better. Quite disappointed; we stayed for 2 nights and basically had no TV as it did not work. We were told on the 1st night they would have a look at it first thing in the morning when reception was open, but we had to contact them ourselves to remind them, as no one made the effort to come and look at it, only to be told on the phone that they had no replacement and there were no other rooms available to move us. So basically, spent a whole weekend with no TV. We also discovered on the 1st night that we only had 1/4 roll of toilet paper, which was ridiculous. So we made another call to them, requesting them to bring us more, which they did in their own good time (Lucky we didn't have the runs). We asked for a couple, but only got one. The coffee table and desk table tops were quite dirty. The freezer compartment in the bar fridge was broken and unusable, basically hanging by a wire thread. The kitchenette was useless as it was not equipped for use, no sponge, etc. And the minute you walked into the building, it had that musky wet smell! They didn't seem very apologetic, especially since they had no TV and couldn't even offer a discount/voucher for the inconvenience. I had to prompt/suggest some kind of compensation, but all they could offer was a late checkout. Seriously, why would anyone want to spend an extra 2 hours there? To look at the walls?? What a joke"

"We've stayed af the HGC several times. It's conveniently located in the CBD, close to shopping & transport. Had a couple of very minor issues this time but the staff put them right quickly."

"The hotel was well maintained, clean, friendly staff, great menu for breakfast. Close to everything and the with restaurant and bar within no need to go our when tired after travelling. would recommend this hotel and stay again."

"Great outdoor pool and spa. Staff were helpful. Room was clean but no room tidies on Sundays or Public holidays"

"Staff were ok but mostly not engaged with customers."

"I only stayed one night, and it wasn't too pleasant. You get what you pay for."

"Quiet and clean hotel. Staff are friendly and helpful."

"Fantastic value for money. Excellent location; this time just a 13 minute drive to St Vincents Fitzroy for appointments. Bit of a struggle for people with mobility issues due to stairs."