「They did not have the room I paid for (a week in advance) when we arrived. They didn't say anything and just gave us a room with two full beds instead of a queen bed (which was what I had reserved and paid for). After seeing that they room was incorrect (and also smelled strongly of pet urine, we returned to the desk. They first lied by trying to say that the room with 2 beds was an upgrade, as well as lying to say that it was two queen beds, and finally trying to claim that the full and queen...
「Our initial room was on the first floor but had a "musty" smell. Our arrival was in the middle of the heat wave so could be a problem from that. We were quickly assigned a new room and actually upgraded to a suite. Clean and plenty of room. Couple restaurants close by and the giant right across the hi way」