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法爾基爾克地鐵旅店的評價

2.5 out of 5
法爾基爾克地鐵旅店
Bean Cross Farm Polmont, Falkirk, Scotland

評價

6.2
10 分評分，優異；322 則評價中有 62 則" "
8 分評分，不錯；322 則評價中有 90 則" "
6 分評分，一般；322 則評價中有 52 則" "
4 分評分，欠佳；322 則評價中有 43 則" "
2 分評分，很差；322 則評價中有 75 則" "

6.0/10 

整潔度

7.2/10 

職員與服務

5.6/10 

設施服務

5.6/10 

住宿狀況

6.2/10 

環保程度

評價

8/10 不錯

Ka Yee Kada

於 2023 年 9 月住了 1 晚

8/10 不錯

Ka Yee Kada

於 2023 年 9 月住了 1 晚

8/10 不錯

Sung Wai

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
整體可以的，像青年旅捨
於 2021 年 9 月住了 24 晚
James 於 2021年9月27日的回應
Hi, Sung. Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, James

2/10 很差

JOHN

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Just DON'T
於 2024 年 4 月住了 4 晚

2/10 很差

neha

讚好：職員與服務
不滿：整潔度
I stayed there for one night and next evening i got allergy on my face ears full of itching. Theirs rooms had a bad smell
於 2024 年 4 月住了 1 晚

2/10 很差

Diane

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Room smelt of wee and the TV aerial was disconnected. Cheap but in a littered rundown area. YUCK! Don’t book this hotel you’ll regret it!!
於 2024 年 4 月住了 1 晚

10/10 優異

Erin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This place is perfect if you want an affordable place to sleep. The staff were all very friendly and the price was right. If you set you mind to this place being a hostel not a hotel then you shouldn't be disappointed.
於 2024 年 3 月住了 1 晚

2/10 很差

Cal

商務旅客
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Quite frankly the worst hotel I have ever been to. It smelt like a care home in my room, the hotel itself stank of smoke (I actually saw two separate people smoking out of their room windows) The toilet was covered in urine and faeces - the lady on reception was lovely but I honestly wouldn’t let my dog stay here. In fact, I wouldn’t store my dead dogs ashes here, that would be an insult. I lasted 25 minutes in this room and checked out.
於 2024 年 3 月住了 1 晚
Paul (manager) 於 2024年3月24日的回應
Please respond with the date, name and room number, so that I can trace your reservation. I will then look at your booking and respond, as I find some of your comments totally unbelievable.

4/10 欠佳

James

多人同遊
讚好：職員與服務
不滿：整潔度
Although it was inexpensive, it didn’t look anything like the pictures on website, it was more like a hostel than a hotel, rooms very small, bed uncomfortable, shared bathroom and shower
於 2024 年 3 月住了 2 晚

6/10 一般

Ian

讚好：整潔度和職員與服務
不滿：住宿狀況
The cost was a major factor in my choice. However, the facilities more than matched the 'on-a-budget' experience. The room was so small that when I turned the light off, I was in bed before it was dark.The window blind had a most inventive catch, consisting of a hole poked in the fabric. A bit 'low rent, but, effective. However, no complaints about the restaurant, breakfast, pool, gym or spa treatments... as they have avoided criticism by having none of these. Over the piece, it did its job & the staff were super friendly
於 2024 年 3 月住了 4 晚

2/10 很差

Blessing

於 2024 年 3 月住了 1 晚

2/10 很差

William

不滿：設施服務和住宿狀況
probably the worst place I have stayed, never got any sleep, very noisy & toilets are like a portaloo. room was very smelly
於 2024 年 2 月住了 1 晚

2/10 很差

Daniel

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not very good
於 2023 年 12 月住了 1 晚
Paul (manager) 於 2024年2月7日的回應
I am sorry that you were not happy with your stay at Metro Inns. While we are a basic budget hotel, I would like to think that my staff, who are available 24 hours a day can help with any issues you may have had while on the premises.Please reply with any specific issues or complaints, so that we can look into these for future guests.Kind regards,

2/10 很差

Ryan

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
Terrible
Spunk stains on the bed covers
於 2023 年 12 月住了 1 晚
Paul (manager) 於 2024年1月7日的回應
HI Ryan,This is a false review.All bed linen is changed every time a guest departs with fresh clean linen from a major linen supplierAs such, there was no way your comment is correct.Furthermore, if you suspected the room had not been cleaned after departure from the previous guest, you should have informed reception. This was not the case.

6/10 一般

Alexandr

於 2023 年 12 月住了 2 晚

2/10 很差

Ramazan

於 2023 年 12 月住了 9 晚

10/10 優異

Kevin

於 2023 年 12 月住了 1 晚

6/10 一般

真實旅客

家人同遊
不滿：職員與服務
Then room was good for the rate, but the customer service was poor. Some point of the stay the people behaving rude to you. There are multiple toilets but some of them where not working.
於 2023 年 12 月住了 2 晚

4/10 欠佳

Briana

於 2023 年 12 月住了 1 晚

10/10 優異

Apostolos

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Simon

於 2023 年 11 月住了 1 晚

8/10 不錯

Lynda

寵物同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sufficient room for the purpose of my stay! Very clean, friendly, helpful staff! Booked again for another stay already!
於 2023 年 11 月住了 1 晚
Paul (manager) 於 2024年1月7日的回應
Hi Lynda,We look forward to welcoming you back in the near future.

4/10 欠佳

John

不滿：整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 1 晚

2/10 很差

bolaji

不滿：整潔度
於 2023 年 11 月住了 2 晚

10/10 優異

Emmanuel

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The prices are moderate
於 2023 年 10 月住了 4 晚

10/10 優異

Leonid

於 2023 年 10 月住了 6 晚

4/10 欠佳

真實旅客

不滿：整潔度
Cheap but Wouldn’t go back.
Stayed the night before flying on holiday and the night of our return. Paid £36 for each night so didn’t expect much, but there were a few points I wasn’t happy about. First night I could smell weed in the corridors. Sheets and towels were nice and clean though. Shared toilet and shower room which I knew about but the Toilet smelled strongly of urine, you wouldn’t go unless you were desperate. Shower room floor was so dirty that I had to lay a towel down to stand on, luckily we’d brought a couple towels of our own to use. The room we got on the 2nd night smelled like urine. Again the sheets and towels were nice and clean, I guess the smell was in the carpet. I asked for the room to be changed which it was very quickly. We got another room on the 2nd floor which didn’t smell but the carpet was extremely dusty, definitely hadnt seen a vacuum in a good while. This doesn’t trigger any conditions for us so we just settled for it for the night as we were tired. Shower room and toilet on the 2nd floor was better. Staff at reception were nice enough, some of them far better than others so the service was inconsistent. Overall I wouldn’t go back, you get what you pay for and I wouldn’t be happy with this again even if it was just £36 per night.
於 2023 年 10 月住了 1 晚

8/10 不錯

Dixon

讚好：職員與服務
不滿：住宿狀況
於 2023 年 10 月住了 14 晚

6/10 一般

ABIDA SULTANA

於 2023 年 10 月住了 5 晚

10/10 優異

Apostolos

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

2/10 很差

Jennifer

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The bathrooms and showers are not en suite
於 2023 年 10 月住了 1 晚

2/10 很差

Sainad

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Rediculous stay
This is the most ridiculous stay i have ever experienced. There was only 2 bathroom for the whole 10 bedrooms. It was not clearly mentioned in the advertisement as it is not bathroom attached. As we were traveling with family it was un acceptable. We booked for 2 night stay there. We asked for a refund the hotel said it is the booking agent to decide. And when contacted the agent they said the hotel people are the one. We clearly understood both of these people are not going to give a refund. We had to stay one night there as we don't have any option left because we reached there around 10pm. Very very disappointed as we did not get the money and a nice stay. Never ever recommended. Please don't book this hotel and the site as it is misleading the advertisement
於 2023 年 10 月住了 2 晚

8/10 不錯

Philip

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

Vinodani

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯

B

讚好：職員與服務和客房舒適度
Dog freindly budget hotel
Good budget accommodation Pleasant and helpful staff Facilities adequate for a short stop over Dog freindly
於 2023 年 9 月住了 1 晚

8/10 不錯

Christopher

Fair price and good staff would stay there again
於 2023 年 10 月住了 1 晚
Paul (manager) 於 2023年10月9日的回應
Hi Christopher,I am glad you enjoyed your stay with us. Our team always strive to go the extra mile to assist where possible. We look forward to welcoming you back to Metro Inn in the near future.Kind regards,Paul (manager)

2/10 很差

真實旅客

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Absolutely disgusting smelt room was damp shower was leaking all over carpet’s shouldn’t be open
於 2023 年 10 月住了 1 晚
Paul (manager) 於 2023年10月8日的回應
Hi,You have posted this review anonymously. As such, we are unable to check the details of your complaint.1. please state name, date of stay and room number, so that we can follow this up.2.All showers have shower doors which should be fully closed when using shower.3. Smell of damp. Again, we require specific details of your complaint.4. If there was an issue with your room during your stay, this could have been rectified at that time by contacting reception staff.5. Given all of the above, we dispute the claims.

6/10 一般

Maureen

Clean and comfy. Friendly staff
於 2023 年 10 月住了 1 晚
Paul (manager) 於 2023年10月8日的回應
Hi Maureen,Thank you for your feedback. We look forward to welcoming you back again in the future.

6/10 一般

KONSTANTINOS

於 2023 年 10 月住了 2 晚
Paul (manager) 於 2023年10月8日的回應
Hi Konstantinos,Thank you for your feedback. We look forward to welcoming you back in the future.

6/10 一般

Erica

於 2023 年 9 月住了 1 晚
Paul (manager) 於 2023年10月8日的回應
Hi Erica,Thank you for your feedback. We look forward to welcoming you back.

2/10 很差

Ijaz

不滿：住宿狀況
Don’t like it all
於 2023 年 10 月住了 2 晚
Paul (manager) 於 2023年10月8日的回應
Hi Ljaz,I am sorry to hear that you were unhappy with your stay at Metro Inn Falkirk.Please let us know of any specific issues, so that we can address these going forward.

8/10 不錯

Philip

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Paul (manager) 於 2023年10月8日的回應
Hi Peter,I am sorry to hear that you were unhappy with your stay at Metro Inn Falkirk.Please let us know of any specific issues, so that we can address these going forward.

2/10 很差

Peter

不滿：整潔度和住宿狀況
於 2023 年 9 月住了 1 晚
Paul (manager) 於 2023年10月8日的回應
Hi Peter,I am sorry to hear that you were unhappy with your stay at Metro Inn Falkirk.Please let us know of any specific issues, so that we can address these going forward.

8/10 不錯

Marilyn

讚好：整潔度
Need mirror in room
於 2023 年 9 月住了 1 晚
Paul (manager) 於 2023年10月9日的回應
Hi MarilynI am glad you enjoyed your stay with us. Our team always strive to go the extra mile to assist where possible. We look forward to welcoming you back to Metro Inn in the near future.Kind regards,Paul (manager)

2/10 很差

Steve

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Do not stay here!
Do not stay here! this should not be called a hotel. I could not stay the night, ripped blinds mould everywhere.
於 2023 年 9 月住了 1 晚
Paul (manager) 於 2023年10月9日的回應
Hi Steve,Your review differs from a number of other recent reviews and I find your comments baffling.If there were any issues during your stay, did you contact reception staff? If so, any issues should have been resolved immediately.

8/10 不錯

DAVID

商務旅客
讚好：客房舒適度
it was cheap and cheerful
於 2023 年 9 月住了 1 晚

2/10 很差

IAN A

於 2023 年 9 月住了 1 晚

10/10 優異

Lynn (TANUNDA)

伴侶同遊
讚好：職員與服務
For the price we paid this property was adequate but definitely needs a bit of upgrading but did find out from the front staff that this is going to happen soon. We dined at a nearby Italian restaurant which was fantastic.
於 2023 年 9 月住了 1 晚

6/10 一般

Ronnie

於 2023 年 9 月住了 3 晚

10/10 優異

Mathew

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really convenient hotel, has everything you need for a good nights stay.
於 2023 年 9 月住了 1 晚