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美國長住精選套房酒店 - 費耶特維爾 - 49 號州際公路的評價

2.5 out of 5
美國長住精選套房酒店 - 費耶特維爾 - 49 號州際公路
2638 W Old Farmington Rd, Fayetteville, AR

評價

5.2
10 分評分，優異；417 則評價中有 51 則" "
8 分評分，不錯；417 則評價中有 68 則" "
6 分評分，一般；417 則評價中有 74 則" "
4 分評分，欠佳；417 則評價中有 88 則" "
2 分評分，很差；417 則評價中有 136 則" "

5.8/10 

整潔度

6.0/10 

職員與服務

4.6/10 

設施服務

5.6/10 

住宿狀況

4.8/10 

環保程度

評價

2/10 很差

Meagan

不滿：整潔度
於 2024 年 4 月住了 2 晚

2/10 很差

Sara (Blue SPrings)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This is not a hotel you want to book in advance or to stay at for a football game or visit to your college student. Our room was dirty to the point that we did not use the shower or walk barefoot. There was a constantly barking dog. The smells were bad. This is the place you stay when there are no other options.
於 2023 年 11 月住了 1 晚
Hotel Management 於 2023年11月19日的回應
Dear Sara, We want to express our gratitude for sharing your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We genuinely appreciate your candid feedback as it helps us enhance our service. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

4/10 欠佳

Michael

伴侶同遊
We have stayed in Extended stay places before but this was the bottom. A Kitchen but not a glass, plate, fork or anything. No ice machine, smelled like marjiauna in the hallway and no counter space in the bathroom. My wife commented that it it seemed they were going for the absolute cheapest everything from the plastic chairs to sit in to the TV that did not respond to the remote. They also gouged the price because it was a football weekend at over an additional $85 a night over the normal weekend rate. ALL of that we would have made the best of without complaint but when we walked across the “hard wood” floors in our sock feet, the floor was nasty. I can take a lot of things in a hotel but being dirty is not one. I will tell anyone that will listen your place is a solid NO!
於 2023 年 11 月住了 2 晚
Hotel Management 於 2023年11月13日的回應
Dear Michael, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

2/10 很差

JENNIFER

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
I'm no hotel snob but...
The young man at the desk was friendly. Beyond that I have nothing nice to say. The parking lot was full of random sketchy people wandering around. The whole building smelled like a Grateful Dead concert. Our room had guests in the form of roaches already checked in, and the room was disgusting and dirty. The office closed at 10pm, I had checked in about 9pm, got keys and went to grab dinner before seeing room. No way I was staying there. I reached out to hotels com for help. They attempted to contact property w no luck. So I am out $400+ and out another $400+ for a clean room. I am beyond furious and will continue to try and get my money back. Do Not stay here ever....ever, ever, ever
於 2023 年 11 月住了 2 晚
Hotel Management 於 2023年11月13日的回應
Dear JENNIFER, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing guests with the highest service and quality. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management

2/10 很差

Bobby

於 2023 年 11 月住了 1 晚

2/10 很差

Nannette

家人同遊
不滿：整潔度、設施服務和住宿狀況
Dirty and in very poor condition. Halls and elevator smelled bad. Our room had things smeared on the headboard, one wall appeared to have mildew growing, bathroom light fixture covered in rust, bathroom floor warped and filthy in corners. Very limited items supplied - no hair dryer, no Kleenex, no bedside lamp, no drapes over broken mini blinds. Very disappointing.
於 2023 年 11 月住了 1 晚
Hotel Management 於 2023年11月13日的回應
Dear Nannette, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Don't stay here
This hotel was ridiculously over-priced and DIRTY. The shower was dirty, floor was sticky & there were BUGS.
於 2023 年 10 月住了 2 晚
Hotel Management 於 2023年11月10日的回應
Dear Guest, Thank you for sharing your experience. We're sorry to hear about your experience. Your feedback is essential, and we apologize for any inconvenience. We'll address these concerns with our team to ensure a better experience for future guests. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Hotel Management

2/10 很差

Leesa

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚

4/10 欠佳

Debra

不滿：住宿狀況
於 2023 年 10 月住了 2 晚

8/10 不錯

Ricardo (Cochabamba)

於 2023 年 10 月住了 4 晚

8/10 不錯

Steve

於 2023 年 10 月住了 2 晚

2/10 很差

Michael

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
This property was very dirty there are people hanging out in the parking lot waiting to be picked up. We immediately asked to be refunded. I saw 2 cockroaches in the hall as we walked to look at the room and then requested a refund. I have never just left a hotel and asked for a refund.
Hotel Management 於 2023年9月20日的回應
Dear Michael, Thank you for your review, and we apologize for any inconvenience you may have experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will share your comments with our team to prevent such incidents going forward. We would appreciate another opportunity to provide you with a better experience on a future stay. Thank you.Sincerely,Hotel Management

2/10 很差

Stanley

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Place was super sketch. Felt more like section 8 apartment building than a hotel. I think it may double as low income housing and leftover rooms used as a hotel. Worst hotel we have stayed in in 30 years
於 2023 年 9 月住了 2 晚
Hotel Management 於 2023年9月11日的回應
Dear Stanley, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for our team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a flawless stay in the future.Sincerely,Hotel Management

2/10 很差

Jesper (Hot Springs)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
will never go back
於 2023 年 8 月住了 2 晚
Hotel Management 於 2023年8月22日的回應
Dear Jesper, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

2/10 很差

Chris

於 2023 年 8 月住了 2 晚

2/10 很差

Dianne

於 2023 年 7 月住了 1 晚

2/10 很差

brenda

家人同遊, 商務旅客
不滿：整潔度和住宿狀況
Smelled like smoke.
於 2023 年 6 月住了 3 晚
Hotel Management 於 2023年7月5日的回應
Dear brenda, Thank you for staying with us and sharing your review. We apologize for the issues you experienced. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. We regret not meeting your expectations. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city.Sincerely,Hotel Management

6/10 一般

Kim

於 2023 年 6 月住了 3 晚

4/10 欠佳

Michael

家人同遊
不滿：整潔度、職員與服務和住宿狀況
This property has not been maintained throughout the years. Years ago this place was decent but now it is very dismal. First, I did not feel very welcome by the staff. There was no “good mornings” or “how is your stay” or anything. Most of the time the staff behind the desks were zoned into their tablets/computers. There was a lack of social awareness. Second, the door to get into the main part of the hotel was very inconvenient to use. You had to use your room key for entry and then turn the handle all the way down for door to work. I understand it is probably for safety reasons, but when the staff at the front desk mentioned it is a bad door and hard to use…why not fix it? The room was putrid. Walk in and there is a musty/stale smell. The fridge and microwave was not cleaned at all. The fridge had a cardboard (probably the bottom from a 12 pack) stuck to the fridge inside. The microwave had crumbs all over. The bathroom tub was insulting. Slime and residue was still in the tub. The fact that I had to wear flip flops while showering is embarrassing. Strands of hair on the toilet immediately points to the fact that this room (and possibly others) was not cleaned. And one bar of soap? No shampoo or conditioner bottles? The kitchen area had no utensils or cooking wear to use…even though I wouldn’t want to use anything. I didn’t even sleep under covers because of possibility of bed bugs. This was an America Extended Stay Select Suites? Yeah right
於 2023 年 6 月住了 2 晚
Hotel Management 於 2023年6月5日的回應
Dear Michael, Thank you for staying with us and posting your valuable feedback. Our goal is to provide seamless service and accommodations for every guest, and we are sorry this was not your experience. We never intend to leave you with such an impression, and we hope you will accept our sincere apologies for failing to provide the high standards you should always expect from us. We hope you will consider giving us another chance to redeem your trust and revisit us so we can deliver the flawless stay you deserve.Sincerely,Hotel Management

8/10 不錯

Travis (Wagoner)

於 2023 年 5 月住了 5 晚

2/10 很差

BRITNEY

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚

4/10 欠佳

Julie

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Dirty
We are here for a school trip. The hotel is dirty, it's poorly staffed. I went and bought bleach spray/disinfectant wipes and Lysol spray to get us through one night. Had it not been for a school trip, I would have left.
於 2023 年 5 月住了 1 晚
Hotel Management 於 2023年5月12日的回應
Dear Julie, Thank you for making us part of your journey. It is not a pleasure to read such reviews from our guests as this differs from what we expect from our service. Guest satisfaction is always our motto, and we are sorry it was missing in your case. Your feedback is important to us and will be shared with our housekeeping team to review and fix the concerns at the earliest. Also, they have been instructed to double-check the rooms before allocating them to the guest. Please allow us to redeem ourselves the next time you are in the area. Sincerely,Hotel Management

2/10 很差

Jay

於 2023 年 3 月住了 2 晚

2/10 很差

Kristy Nichelle

不滿：職員與服務、設施服務和住宿狀況
There was not any staff available for quite some time to check me in. There was trash on the floor. It smelled. So, I did not stay there. I need a full refund. The manager left a sign which was hand written that they were not available. There was a woman somewhere coughing and gagging. I felt I might get bed bugs. I would not recommend this property to anyone!!
於 2023 年 3 月住了 2 晚
Hotel Management 於 2023年3月7日的回應
Dear Kristy, Thank you for your review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. If you wish to discuss any of your concerns, please reach out to us directly; we are always here to help. We look forward to having you stay with us again.Sincerely, Hotel Management

2/10 很差

Clinton (Arlington)

不滿：整潔度、職員與服務、設施服務和住宿狀況
I booked for my wife. She left after 30 minutes. Said it was disgusting, dirty, and basically a place where people go get a room for an hour. Staff was uninterested to care. Shouldn’t even be an option on Expedia. No refund of course.
於 2023 年 3 月住了 2 晚
Hotel Management 於 2023年3月7日的回應
Dear Clinton, Thank you for your recent review. We were sorry to read your comments and would like to start by offering you our apologies for the inconvenience caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely, Hotel Management

2/10 很差

Anna

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚

8/10 不錯

Cindy

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Property was very convenient to everything in the area. It was noisy during the night. The people working there was very nice.
於 2023 年 1 月住了 1 晚
Hotel Management 於 2023年2月6日的回應
Dear Cindy, Thank you for the positive review and for taking the time to recognize our hotel. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

2/10 很差

Rhonda

不滿：職員與服務
Do not want 1 night stays.
於 2022 年 12 月住了 1 晚
Hotel Management 於 2023年2月6日的回應
Dear Rhonda, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Won't stay AGAIN
It was very disappointing. The entire building stunk like cigarettes. There was roaches in the bathroom. Someone had a dog in there room barking. Beds were uncomfortable. Was not worth what they charge. Very, very disappointed. No one was at the desk to help if you needed anything.
於 2022 年 11 月住了 2 晚

2/10 很差

Mark

不滿：整潔度、住宿狀況和客房舒適度
Unacceptable and filthy
Went to our room looked around. There were bugs. The room smelled. No comforter on the bed. We went back to the front desk and I told them we were not staying. The lady that checked us in gave us a refund. This hotel should be shut down by the health department.
於 2022 年 11 月住了 2 晚

8/10 不錯

Rebecca

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Disappointed
The room was less than clean and we saw several roaches. I was very disappointed. Won't stay here again!
於 2022 年 11 月住了 1 晚

2/10 很差

Brittany

於 2022 年 11 月住了 1 晚

6/10 一般

Nakia

讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
Ehh
It was a lot to deal with. If every hotel is full I'd say go for it. But it's not the best hotel around. It just wasn't as great as the pictures look. The beds were uncomfortable and my husband and I ended up leaving early. I even saw a roach so..
於 2022 年 10 月住了 1 晚

2/10 很差

Christopher

不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 10 月住了 2 晚

2/10 很差

Cora

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
It was not great. Water was leaking from the ceiling immediately when you passed the front desk. The bed sheets, blankets and comforters as well as the shower had other people’s hair on them. The floor had spills on them. The remote for the tv would not change the channel. It was SO not worth $130. If I could have packed up and left I definitely would have opted for that.
於 2022 年 10 月住了 1 晚

6/10 一般

Gary

不滿：住宿狀況和客房舒適度
Scary
Cheap and run down would not recommend
於 2022 年 10 月住了 1 晚

2/10 很差

Orman

家人同遊
不滿：職員與服務
I had no reservations at any of the Extended Stay Hotels in NW Arkansas!! No one could find my reservation so I went elsewhere. What happened to my reservation??
於 2022 年 10 月住了 1 晚

8/10 不錯

DAVID

讚好：整潔度、住宿狀況和客房舒適度
Was not really told that staff would be unavailable at night or at check out.
於 2022 年 9 月住了 2 晚

4/10 欠佳

Rebekah

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Property looks great on the outside. Our room appeared clean with everything in working order. As soon as we turned the lights off at bedtime, the roaches started coming out. Freaked me out. I will never stay there again!!!
於 2022 年 9 月住了 1 晚

8/10 不錯

Anna

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 2 晚

2/10 很差

Donald

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Once. Checked in found roaches crawling on everything. My kids was horrified and we left at 1 am
於 2022 年 9 月住了 2 晚

2/10 很差

William

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 2 晚

6/10 一般

Aik Jong (Fayetteville)

於 2021 年 8 月住了 9 晚

8/10 不錯

Alan

家人同遊, 寵物同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Staff was friendly and helpful.
於 2022 年 8 月住了 8 晚

2/10 很差

Hunter

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Absolutely sucked
The room was filthy. The floors were disgusting and the counters as well. We tried to get an extra towel and wash cloth and they wanted to charge us 11 dollars. Ridiculous. Staff was very uncaring and inattentive.
於 2022 年 8 月住了 2 晚

2/10 很差

Julia

於 2022 年 7 月住了 13 晚

2/10 很差

Shannon

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
No customer service, had to pay to have fresh towels and no extra pillows nothing in the kitchen to accommodate you. Terrible bed, knock on our door 3 hours before we were going to check out when we already received a reminder for when check out is no one to greet us on arrival will never use again
於 2022 年 7 月住了 9 晚

2/10 很差

Sandy

於 2022 年 6 月住了 1 晚

8/10 不錯

Jeff

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 7 晚
Brian -Guest Engagement Team - WoodSpring Suites 於 2022年7月7日的回應
We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay! We look forward to welcoming you back the next time your travels bring you to the area!

6/10 一般

Kaylie

多人同遊
讚好：整潔度和職員與服務
Much nicer on the outside than on the inside. Smelled a little funky and there was a hole in the wall with a tissue stuffed into it in our room...? It worked for one night, but probably wouldn't stay any longer than that.
於 2022 年 6 月住了 1 晚
Brian -Guest Engagement Team - WoodSpring Suites 於 2022年7月7日的回應
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Kaylie. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.