Feltwell Hotel with Pool

"Was disappointed, I have mobility problems & lift going down was not working. Beds didn't get made so tea, coffee etc didnt get topped up. No instructions how heating worked, no fire exit instructions. Corridors didn't get hoovered. Needs good refurbishment. Plenty of parking so not a problem. "

"Beautiful place and super helpful front desk staff. Charles was very helpful "

"We stayed here over a bank holiday weekend for Spa break. We were disappointed with immediately after arrival on the day, were shown the leisure/spa facilities of the hotel, which we thought was the spa in the pics, we were not advised otherwise. Spoiler alert, the actual spa isn’t in the same premises, the one on the premises is pretty much like a local leisure centre with tired facilities. We only found the next day that we had to leave the premises to go to the actual spa after my husband took his laptop to the reception showed pics of the spa from here said, it doesn’t look like this here, that’s when they decided to say oh you wanted to go here, that’s over there (pointing at another building across the street) to cut a long story short we wasted our first day wondering where the hell is the spa. The only redeeming element was the bar downstairs specifically Joshua & Paul, they really made us feel very welcome and looked after us throughout the evening. Also the next we finally went to the spa across the street and it was absolutely fantastic, the spa team even gave us a little present to say sorry for the confusion."

"Welcoming staff team, always helpful. Easy parking and check in. Large room double aspect windows overlooking the golf course with good facilities. Great gym and pool in the hotel. Good choice at breakfast with a friendly staff team."