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弗拉格斯塔夫 - 市中心羅德威酒店的評價

2 out of 5
弗拉格斯塔夫 - 市中心羅德威酒店
122 West Route 66, Flagstaff, AZ

評價

5.2
10 分評分，優異；1002 則評價中有 75 則" "
8 分評分，不錯；1002 則評價中有 178 則" "
6 分評分，一般；1002 則評價中有 217 則" "
4 分評分，欠佳；1002 則評價中有 237 則" "
2 分評分，很差；1002 則評價中有 295 則" "

5.6/10 

整潔度

5.8/10 

職員與服務

4.8/10 

設施服務

4.8/10 

住宿狀況

5.4/10 

環保程度

評價

4/10 欠佳

wentao

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2016年10月9日的回應
Dear Wentao, Thanks so much for taking the time to complete our survey. It is sad however that we failed to meet your satisfaction following your visit. We hope to serve you better and make up for the setback you experienced, please call our attention on your next visit for your concerns We will do our best to make your next visit a better experience. We hope to see you again soon. Have a lovely day!

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Cancel without notice
Honestly, I didn't live in this hotel in the end because they cancelled our rooms when we arrived around 11:30 pm. I called the hotel in the morning to make sure when the last time to check in is, and they said there was no limited for the late check in. However, when we arrived the hotel, they just told me that because they couldn't charge my credit card, so they cancelled it and sold our rooms. They said they called me, but I didn't receive ANY call and text. The reason I still gave them some starts is because the staff helped us find another hotel with one room ( but we needed two) immidiately, so we didn't sleep in our car at least..... I hope it will not happen anymore. It is too scared to foreigners that we encountered this kind of things.
General Manager 於 2016年8月10日的回應
Dear guest, I am very sorry for the inconvenience you experienced due to issue with your reservation. I am glad though that our staff on duty was able to assist you in finding hotel to accommodate you due to cancellation of your booking. We will do our best, work more closely to avoid this similar problem moving forward. Thank you for your understanding.

6/10 一般

HUANG (Taiwan)

It is ok
Yes, it Is noisy as everyone else said. But, that's what you are gonna pay for if you r looking for some hotel with good access. It is very close to train station. It's noisy but also very convenient. The room is clean and that's all I need. You can't say it is nice, but it is just ok for a stay.

4/10 欠佳

真實旅客

不滿：職員與服務和住宿狀況
一晚就好
服務態度非常差 但離FLG火車站很近 有需要住一晚還OK
Manager 於 2014年10月4日的回應
您好， 让我们为您提供关于您下次访问更优质的服务在弗拉格斯塔夫。我会加快你的不满，你你最近和我们呆在一起时所收到的客户服务的质量。我向你们保证，我们的管理层将相应解决您的问题。您的企业是有价值的我们，我们的目标是为您提供高品质的住宿每次访问我们的时间。

4/10 欠佳

Eliana (New York)

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
The room we were given was dirty and smell funny. The lady at the lobby was nice and heard our complain and changed our room. The new room was better. But the hotel definitely needs an upgrade. Even the towels are so old, you feel a bit creep out to dry yourself with them. Carpet on floor full of stains and blanket as well.
於 2024 年 5 月住了 1 晚

6/10 一般

Pamela

讚好：職員與服務
不滿：住宿狀況
It is okay for a short night before leaving on a train. They need to visit the condition of the rooms desperately. The sheets and towels seemed clean.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月22日的回應
Hello Pamela, We appreciate your feedback on your recent stay with us. We will share your comments with our housekeeping team for further review. Your satisfaction is important to us, and we will strive to improve our services. Thank you for bringing this to our attention.

6/10 一般

Michael

不滿：設施服務和住宿狀況
Like an old school no tell motel
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月18日的回應
Hello Michael,Thank you for sharing your feedback with us. We regret to hear that your stay did not meet your expectations. We appreciate your input and will take it into consideration for future improvements. If you have any further comments or concerns, please do not hesitate to reach out to our management team directly.

6/10 一般

Edwin

伴侶同遊
讚好：職員與服務
To small no room for luggage.
於 2024 年 5 月住了 1 晚
MIKE 於 2024年5月16日的回應
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding no small room for Luggage room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 欠佳

nigel

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
2points in it's favour. It's cheap and near the Amtrak stn. That's it.the hotel is at the bottom end of the Rodeway inn brand. The build needs a total refit. Limited outlets and no USB points any repairs carried out by a incompetent DIYer The bed one lumpy pillow a sheet and a blanket you can see throughIt obviously didn't bother the people in the room next door the banging on the wall was constant To sum up grotty at best is all I can say
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月10日的回應
Hello nigel, We regret to hear about the challenges you encountered during your stay. Your feedback is valuable to us, and we will share it with the relevant team members for further review. Our guests' comfort is a top priority, and we continuously strive to enhance our services. We appreciate you taking the time to share your thoughts with us.

2/10 很差

Chelsie

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The only good thing about this property is location. Everything in the room was duct taped together for a “fix” . Our shower curtain was down when we arrived. Asked the front desk to fix, he came in and put it back up but came down mid shower. The shower head is about tall enough for a midget and have to bend down the whole time showering and doesn’t adjust because it’s broke on the wall.
於 2024 年 5 月住了 2 晚
mike 於 2024年5月6日的回應
)We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 欠佳

shavenna (Flagstaff)

於 2024 年 4 月住了 1 晚
mike 於 2024年5月14日的回應
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.Thanks

8/10 不錯

Kara

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月23日的回應
Hello Kara, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 優異

Steven

讚好：整潔度、職員與服務和住宿狀況
Nice place. Parking was limited.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月23日的回應
Hello Steven,Thank you for sharing your feedback with us. We appreciate your kind words about our hotel. Should you have any concerns or need further assistance, please do not hesitate to contact our management team directly. Your feedback helps us improve our services for all our guests.

4/10 欠佳

Louis

讚好：職員與服務
不滿：整潔度和住宿狀況
The pillows were stained so I didn’t use them, the door didn’t close/seal properly, and the parking is tight. Definitely a one and done stay.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月16日的回應
Hello Louis,Thank you for sharing your feedback with us. We value your input and will address the concerns you've raised to ensure a more comfortable experience for our future guests. We appreciate your time in bringing these matters to our attention.

2/10 很差

Martha

不滿：整潔度、職員與服務和住宿狀況
Too noisy smelled like smoke.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月13日的回應
Hello Martha,We apologize for any inconvenience caused by noise and odors during your stay. Your feedback is valuable for our continuous improvement. We recommend contacting management to address your concerns further.

2/10 很差

joellen

多人同遊
It smelled terrible. I had to climb in through the window because the door handle would not open. Small cramped dilapidated quarters.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月31日的回應
Hello joellen,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We strive to provide a comfortable environment for all our guests and will address these concerns appropriately. Please contact our management team directly to discuss your experience further.

8/10 不錯

Curt

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello Curt, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 不錯

Jaime

讚好：整潔度
於 2024 年 3 月住了 1 晚
dave 於 2024年3月19日的回應
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our bed and amenities . Through guest feedback like yours we are better able to enhance guest experience; so thank you

8/10 不錯

Tri

讚好：整潔度
於 2024 年 3 月住了 1 晚
dave 於 2024年3月14日的回應
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our bed and amenities . Through guest feedback like yours we are better able to enhance guest experience; so thank you

8/10 不錯

Bruce

讚好：整潔度、職員與服務、設施服務和住宿狀況
Complaints about lack of parking and no free breakfast don't make sense for an older downtown property because there's no room in the facility for a meal room, and no possibility of expanding parking in a downtown location. The downtown location is a plus, but plusses often come with tradeoffs. Many reviews complain about cleanliness and water heat/pressure, but my room was clean and the shower came on hot immediately. Yeah, the street and railroad tracks are noisy. It's a downtown location. Everything worked fine in the room except for very weak, pretty much useless, wi-fi. Management should address that. Also, the heating unit in the window isn't old but the interface makes little sense, and it's overly loud. Makes me wonder whether a better choice might have been made. Other than the problems noted the downtown location is a major plus, and makes the facility a choice to consider.
於 2024 年 3 月住了 1 晚
mike 於 2024年3月14日的回應
Thank you for taking the time to share. We appreciate your feedback regarding our parking and water pressure. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

4/10 欠佳

Cainan

於 2024 年 2 月住了 1 晚
dave 於 2024年2月23日的回應
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again

4/10 欠佳

Philbert

Lady charged me $25 at check in. I had two double beds. She said $10 cleaning fee and $15 charge to have 3 ppl in the room. Smh. One bed two ppl.. So 2 beds 4 ppl should be ok? She ask me how many ppl in the room. I said 3. She charges me $15 extra for 3 ppl. Smh. I'm tired and came in from the airport shuttle.I needed to sleep.i will not stay at this hotel again.
於 2024 年 2 月住了 1 晚
mike 於 2024年2月15日的回應
We can't thank you enough for sharing your feedback with regards to our staff and property. We hope you'll return to see how we continue to improve our service and hospitality.Reservation booked for 2 adults you where 3 adults that is why there was extra person charge. Applied and hotel fees were collected where acknowledge at check-in

4/10 欠佳

Shelley

伴侶同遊
不滿：設施服務和住宿狀況
my room was freezing! the heat was turned off and took all night to warm up just a little
於 2024 年 2 月住了 1 晚
david 於 2024年2月7日的回應
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience

2/10 很差

Robert

不滿：客房舒適度
Worst shower of my life. No water pressure and couldn't maintain warm water. Kept changing to cold. I have had better showers camping. Room had a nasty smell. I felt like they sprayed something to cover up a worse odor.
於 2024 年 2 月住了 2 晚
david 於 2024年2月5日的回應
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

2/10 很差

Joel

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Terrible service and penny pinching
There was an extra $10 charge for checking in. I could not use the closet because it was used for storage. They had 6 large hotel mirrors stored there. They charged other customers for an extra vehicle parking and left me without a parking space. I had to park two blocks two away in freezing weather
於 2024 年 1 月住了 1 晚
DAVID 於 2024年1月30日的回應
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 很差

Lane

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Room was dirty, found a 30mg oxycodone on the floor. Bed sheets had track marks. Had booked for 2 nights didn’t even stay one. Checked out late the first night and didn’t expect a refund for the first night but did get a refund for the second night. Helpful staff, but terrible hotel.
於 2024 年 1 月住了 2 晚
DAVID 於 2024年1月30日的回應
We can't thank you enough for sharing your feedback with regards to our staff and property. We hope you'll return to see how we continue to improve our service and hospitality

2/10 很差

Victor

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
DAVID 於 2024年1月30日的回應
???

2/10 很差

Robin

於 2024 年 1 月住了 3 晚
david 於 2024年1月25日的回應
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

8/10 不錯

Brandon

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Small parking lot, if you drive a full size pickup and there are multiple in the lot you’ll be making 5-6 point turns. Bed and room was comfortable, would have been much better with good pillows.
於 2024 年 1 月住了 1 晚
david 於 2024年1月25日的回應
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and parking. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 不錯

John

讚好：整潔度、職員與服務、設施服務和住宿狀況
Cheap and nice
於 2024 年 1 月住了 3 晚
dave 於 2024年1月17日的回應
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our bed and amenities . Through guest feedback like yours we are better able to enhance guest experience; so thank you

6/10 一般

James

不滿：設施服務
於 2023 年 12 月住了 2 晚
dave 於 2024年1月17日的回應
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and parking. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 一般

Asucena’s

家人同遊, 親子同遊
讚好：住宿狀況
不滿：職員與服務
There’s a train right across so if your a light sleeper buy head phones I loved the sound of the train but other family members didn’t, but a very good spot felt like a vegas strip around the corner and lots of little stores and everything was close by
於 2024 年 1 月住了 2 晚
mike 於 2024年1月17日的回應
We can't thank you enough for sharing your feedback with regards to our staff and property. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 不錯

Ronald

讚好：整潔度和職員與服務
Great location and priced appropriately
於 2024 年 1 月住了 1 晚
mike 於 2024年1月10日的回應
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 一般

brittany (tucson)

於 2024 年 1 月住了 1 晚
DAVID 於 2024年1月30日的回應
????

2/10 很差

Shaye

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
MIKE 於 2024年1月10日的回應
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 很差

Finn

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Do not stay here
I chose this hotel because it was close to the Amtrak station and I had a 5am train. They charged me close to $250 because it was Jan 1. Their details on this site are a lie. There is no microwave (40% of why I picked this place), the front desk is not 24/7, and they charge an additional $10 cleaning fee. That fee is not on this site and on their own site they charge $5 for a cleaning fee. There was hair in the bed, sink, shower, and even the door hinges. Visible dirt in the shower, door frames, and walls. The bed is uncomfortable, the heat/ac unit difficult to use and loud, and you can hear everything (even your neighbor snoring). The coffee machine was filthy and still had an old coffee packet. I would've been better off sleeping in the train station. Gross, overpriced, and deceptive.
於 2024 年 1 月住了 1 晚
mike 於 2024年1月10日的回應
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 很差

josh

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
MIKE 於 2024年1月10日的回應
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

4/10 欠佳

Kevin

親子同遊
不滿：整潔度、設施服務和住宿狀況
The location was very nice, wakable to all of the downtown. The Facility was horrible. The rooms were not clean, the towels were dirty and there was no running hot water in our room.
於 2023 年 12 月住了 1 晚
MIKE 於 2024年1月10日的回應
We can't thank you enough for sharing your feedback with regards to our staff and property. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 不錯

Rachel

讚好：職員與服務和客房舒適度
Location
Super close to downtown! Walk to restaurants and bars. 30 min from snowbowl
於 2023 年 12 月住了 3 晚
DAVE 於 2023年12月31日的回應
Thank you for taking the time to share. We appreciate your feedback regarding our parking and pool. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 很差

Tyler

不滿：整潔度、職員與服務和住宿狀況
Small unorganized
於 2023 年 12 月住了 2 晚
DAVE 於 2023年12月31日的回應
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. I hope you will return to enjoy a memorable and exceptional experience.

4/10 欠佳

Lisa

不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
MIKE 於 2023年12月31日的回應
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room. I hope you will return to enjoy a memorable and exceptional experience

10/10 優異

Harveer

讚好：整潔度、職員與服務和住宿狀況
Teanna was very helpful. She answered me a lot of questions about the city.
於 2023 年 12 月住了 1 晚
DAVE 於 2023年12月31日的回應
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

4/10 欠佳

Michael

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Parking was very limited. Nt enough Parking for the rooms they had.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月25日的回應
Hello Michael, Thank you for sharing your experience with us. We apologize if the parking availability did not meet your expectations. We value your feedback and will take it into consideration for future improvements.

4/10 欠佳

Chance

讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
Water pressure extremely low. Towels and pillows lacking in comfort and quantity. The room had a weird smell. No ice, no breakfast. Not enough parking, big inconvenience. Had maid service knocking on the door a couple of times well before checkout time asking when were leaving. Our room was clean except for a few small pieces of trash. The location was the biggest draw for this stay but next time we will definitely spend a little more to stay somewhere else.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月19日的回應
Hello Chance, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments on the water pressure, towels, pillows, and smell in the room, as well as the issues with ice, breakfast, parking, and maid service timing. We take these matters seriously, and we will use your feedback to improve our services. We regret that we were not able to meet your expectations on this occasion. We hope to have the opportunity to welcome you back to our hotel in the future, where we strive to provide a more enjoyable stay.

6/10 一般

Suzanne

讚好：職員與服務
N/a
於 2023 年 12 月住了 1 晚
MIKE 於 2023年12月5日的回應
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and parking. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 欠佳

Brian

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The heater did not work. It blew at full blast at 82°. We had to open all the windows just to sleep. Felt like a dehydrator.
於 2023 年 12 月住了 1 晚
MIKE 於 2023年12月5日的回應
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

10/10 優異

Brittany

於 2023 年 12 月住了 1 晚
Manager 於 2023年12月24日的回應
Hello Brittany,We appreciate your positive rating! We're delighted to hear that you enjoyed your stay with us. If you have any further comments or feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

2/10 很差

Phillip

讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
Booked online the owners charged me 30 extra bucks for booking on hotels .com and called it tax . They advertise free coffee but keep the doors locked until after 10:00 then they won't let you have any . When I finally did talk them into giving me a cup it was obvious it was days old . Having to walk 5 blocks in 15 degree weather to get coffee when they use it as a selling point made me very angry . Flagstaff is full of shady motels that saw there heyday in the 60s , this is one of them
於 2023 年 11 月住了 3 晚
mark 於 2023年11月28日的回應
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 欠佳

Annette (Buckeye)

不滿：整潔度、設施服務和住宿狀況
The first room that I was given had very dim lighting. Neither of the lamps at bedside’s was operational. The room was very dark with the poor overhead light. The desk clerk tried to convince me that it was OK. It was not OK. He gave me another room, but this one was a king bed. My original room was two double beds. I said to him concerning the king room this room is smaller than the other and only has one bed. Is there a price difference? He said the rooms were the same size and it was all the same. At that point I realize that I got what I paid for. Although the shower was dirty, the bathroom was too cold to take a shower, and there was no effort to clean my room throughout my tonight stay, I decided to not make anymore complaints about the room and to except the fact that nothing was going to change. This property is in poor condition. It’s dirty.
於 2023 年 11 月住了 2 晚
mark 於 2023年11月28日的回應
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 優異

FRANCISCO

於 2023 年 11 月住了 1 晚
Manager 於 2023年12月10日的回應
Hello FRANCISCO,Thank you for choosing our hotel for your stay! We hope you had a wonderful experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and would love to hear from you.