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佛羅倫斯萬怡酒店的評價

3 out of 5
佛羅倫斯萬怡酒店
2680 Hospitality Blvd, Florence, SC

評價

7.8

不錯

10 分評分，優異；526 則評價中有 228 則" "
8 分評分，不錯；526 則評價中有 133 則" "
6 分評分，一般；526 則評價中有 62 則" "
4 分評分，欠佳；526 則評價中有 43 則" "
2 分評分，很差；526 則評價中有 60 則" "

8.2/10 

整潔度

8.6/10 

職員與服務

7.6/10 

設施服務

7.8/10 

住宿狀況

7.4/10 

環保程度

評價

10/10 優異

Michael

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean, updated, excellent staff.
於 2024 年 4 月住了 2 晚

10/10 優異

Octavio

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service and clean rooms, relaxing, pool, gym. That was a good experience. Thank you for your help and service!!! Gracias por su ayuda y services!!!
於 2024 年 5 月住了 1 晚

2/10 很差

NIRVANI

讚好：職員與服務
不滿：住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Jamie

商務旅客
讚好：設施服務
It was extremely clean and the room was very nice and clean as well. Very modern look and well maintained. The staff was very nice and polite. Everything was happy to be of service.
於 2024 年 5 月住了 2 晚

10/10 優異

Charles

讚好：職員與服務和住宿狀況
Staff was friendly, easy check in and check out. Pool open until 11 pm was excellent. Walking distance to Florence Center
於 2024 年 5 月住了 1 晚

8/10 不錯

Roderick (Aldie)

伴侶同遊
讚好：職員與服務和住宿狀況
Very clean although the tub is old and has seen better days, modern room furnishings, new carpet; breakfast was not available when staff did not show up for work, yikes, but will stay here again because of the Marriott high grade for cleanliness.
於 2024 年 5 月住了 1 晚

10/10 優異

Ana (Newark)

家人同遊, 寵物同遊
讚好：住宿狀況
The place was nice clean,I will stay again.
於 2024 年 5 月住了 1 晚

8/10 不錯

Robert

讚好：整潔度、職員與服務和住宿狀況
Friendly staff, clean room
於 2024 年 4 月住了 1 晚

10/10 優異

CARMEN

於 2024 年 4 月住了 1 晚

4/10 欠佳

Alice

伴侶同遊
讚好：職員與服務和住宿狀況
We were told we had a renovated room. The room had a filthy tub full of putty and grout chips. Toilet was dirty. I thought pet friendly hotels isolated pets to designated rooms. There is a small dog and a huge dog in room next to us. Third floor. Given new room. Room renovated but has old wall a/c. A/C on blast. Room just cool. The woman in front of us requested that she not be in first floor. Desk attendant clearly put out. We will be out early and in our way.
於 2024 年 4 月住了 1 晚

8/10 不錯

Clark

讚好：住宿狀況
於 2024 年 4 月住了 1 晚

6/10 一般

Melton

家人同遊, 商務旅客
讚好：職員與服務
It was close to my event
於 2024 年 4 月住了 2 晚

6/10 一般

Wes

You overbooked and had no room available for me. Moved me to nearby Hilton.
於 2024 年 4 月住了 1 晚

10/10 優異

Annette

讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast was an expensive disappointment. About a year ago, I had the French Toast at the same hotel and it was terrific with nice thick pieces if toast, perfectly prepared. This time, the toast was just thin grocery store bread and it was overcooked -- too hard for the plastic utensils. I ate it with my hands. The coffee was good. With the tip, breakfast was $19.50 -- way too much.
於 2024 年 4 月住了 1 晚

8/10 不錯

Carol

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

6/10 一般

Victoria

The water pressure was not up to Marriott standards. I live in Florence and got the room because the plumbing at my residence was being worked. Imagine my surprise when there was very little water pressure to take a shower.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Joanne (Nepean)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The smoke detector in our room needed a battery, they had no spares nor could they move us to another room. Could not get breakfast, the bistro cook called in sick and they had no backup.
於 2024 年 3 月住了 1 晚

2/10 很差

Phillip

家人同遊, 多人同遊
不滿：設施服務和住宿狀況
The fire alarm goong off at 230 am! Cold showers, pool closed.. untrained staff.. in my opinion management dropped the ball! Dont know that id ever stay here again or reccomend to a friend..
於 2024 年 3 月住了 2 晚

6/10 一般

Wes

伴侶同遊
讚好：整潔度和住宿狀況
Unable to gain access to my room until after 6PM.
於 2024 年 3 月住了 1 晚

10/10 優異

Steven

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
"Thank you for a delightful stay! Your impeccable service and comfortable accommodations made my visit truly enjoyable. Looking forward to returning soon."
於 2024 年 3 月住了 3 晚

2/10 很差

Jennifer (Roswell)

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Our shower water was dirty brown. Dirty enough that the clean white towel was covered in brown “rust like” coloring. During the night our A/C somehow automatically switched to heat and we woke up to the room temperature being 85 degrees! To top it all off, the hotel is under renovation, making handicap parking an inconvenience and it being noisy. Overall, a very unimpressive stay.
於 2024 年 3 月住了 1 晚

8/10 不錯

Abe

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a nice stay and enjoyed our time there. The room was nice, staff friendly. Only downside was the adult beverages were very expensive.
於 2024 年 2 月住了 1 晚

2/10 很差

Veradie (REX)

不滿：職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

10/10 優異

Ray

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯

Fred

家人同遊
讚好：整潔度、職員與服務和設施服務
easy to find. Under construction made parking difficult
於 2024 年 1 月住了 1 晚

10/10 優異

Mary

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

4/10 欠佳

真實旅客

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Under renovation
於 2023 年 12 月住了 1 晚

2/10 很差

Peter

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Rude Customer Service-STAY AWAY
於 2023 年 12 月住了 1 晚

4/10 欠佳

Mike

讚好：職員與服務
不滿：住宿狀況
於 2023 年 12 月住了 1 晚

4/10 欠佳

Jayapragash

家人同遊, 親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I booked a room with them and I was in a position had to change rooms due to cleanliness. The room they put me in it was mold everywhere and the room smelled horrible the room smelled like an ash tray and clearly I booked a non smoking room and the sheets and bed spread was filthy, oven not working and also intercom not functioning so every time have to come down. Because of the time i was too tired to not entertain and book another room. The manager at that time said they were going to give me a refund. I told the clerk and she told me the housekeeping crew was gone so they gave me a new mate and sheets. This process took two hours to settle down. This was the worst experience I ever had with a hotel. During checkout time they told me that in order to get a refund I had to go through Expedia and Expedia has to call them in order to get my refund(Giving me a round around).The entire stay was horrible. If i could give them a zero I would.
於 2023 年 12 月住了 1 晚

6/10 一般

Leah

家人同遊
讚好：職員與服務
Hmmm... Customer Service was great
Rob in the bistro was amazing. He makes this place great. Customer Service was good. My room however-The first one smelled funky and was dirty. The second had a strong perfume smell and a little dingy with stains everywhere. The people above us were loud for hours. We ended up calling and asking if the front desk would say something in which they handled it.
於 2023 年 12 月住了 1 晚
Heather N., -TFA 於 2023年12月28日的回應
Thank you for taking the time to share your recent experience with us. We understand that you had concerns regarding the condition of the hotel. With your feedback in mind, we have just kicked off a full renovation at the property and are working diligently to rectify the problems that you have addressed. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with the experience that you deserve. Please do not hesitate to reach out to us directly, best wishes and safe travels!

10/10 優異

Walter

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is always a plus. Staff was very courteous and kind. Gym, pool, bistro, lobby, everything, everywhere was spotless. The beds were comfortable, amazing! Glad we chose our stay here...
於 2023 年 12 月住了 4 晚
Heather N., -TFA 於 2023年12月28日的回應
Thank you for sharing your experience with us. We hope to welcome you back to our soon to be NEWLY renovated property on your next trip.

8/10 不錯

Ycsen

讚好：整潔度、職員與服務和住宿狀況

10/10 優異

Celeste

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Heather N., -TFA 於 2023年12月28日的回應
Thank you for taking the time to leave us a 10/10 review. Your review has brightened our day. We put a lot of effort into providing comfortable accommodations and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.

10/10 優異

Mariah

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Heather N., -TFA 於 2023年12月28日的回應
Thank you for taking the time to leave us a perfect score. We hope to welcome you back on your next trip!

10/10 優異

Everette

於 2023 年 11 月住了 3 晚
Heather N., -TFA 於 2023年12月28日的回應
Thank you for taking the time to leave us a 5/5 review. It is always encouraging to receive positive feedback from those who matter the most - you! We hope to welcome you back on your next adventure.

4/10 欠佳

Francois

親子同遊
讚好：設施服務
不滿：住宿狀況
No food at the bistro
於 2023 年 11 月住了 1 晚
Heather N., -TFA 於 2023年12月28日的回應
Thank you for taking the time to share your recent experience with us. We sincerely apologize that you received less than excellent service while staying at our hotel. Though it cannot undo the experience that you had, we have taken your comments and are actively working with the new Management team to insure this does not happen with future stays. Proper training regarding customer service and problem resolution are our top priorities with the changes we are making. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with stellar service AND a newly renovated property. Please do not hesitate to reach out to us directly, best wishes and safe travels!

8/10 不錯

Joyce

於 2023 年 11 月住了 1 晚
Heather N., -TFA 於 2023年12月28日的回應
Thank you for taking the time to leave us a review. Your 4-star rating means a lot to us because our team works hard to make sure every guest has a great experience. Please let us know how we might serve you more effectively on your next visit, as we’re always seeking to improve. We’d love to have you stay with us again soon.

10/10 優異

Carol

親子同遊
讚好：設施服務
Cx
於 2023 年 10 月住了 1 晚
Heather N., -TFA 於 2023年12月28日的回應
Thank you for taking the time to leave us a 5/5 review. We look forward to welcoming you back in the future.

4/10 欠佳

Cynthia (Charlotte)

於 2023 年 10 月住了 1 晚
Heather N., -TFA 於 2023年12月28日的回應
Thank you for taking the time to share your recent experience with us. We sincerely apologize that we fell short in delivering an excellent experience away from home. Though your experience cannot be undone, we are eager to share with you that we are actively working with the new Management team to on proper training regarding customer service and problem resolution. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with stellar service AND a newly renovated property. Please do not hesitate to reach out to us directly, best wishes and safe travels!

2/10 很差

真實旅客

家人同遊
讚好：職員與服務
Terrible Experience
We came to check in for a one night stay that we had paid for in advance. The hotel clerk said there were no available rooms. They ended up trying to call a manager that they said would not answer. We had to find another hotel at 11pm and luckily I got my money back from hotels.com… I had 4 people in my party and we sat there for an hour and a half until the next shift came in to try and figure out the problem. We left without an answer and nobody reached out to me after the incident to make sure I was refunded. Good thing I booked through hotels.com
於 2023 年 10 月住了 1 晚

6/10 一般

Thakorbhai

讚好：住宿狀況
I did not get the room i booked it, put on the room with jacuzzi on living area . I have $20.00 is credited to my credit card. It not posted yet. hope credit shows on account in few days.
於 2023 年 10 月住了 1 晚

10/10 優異

Charles

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Heather N., -TFA 於 2023年12月28日的回應
Thank you for taking the time to leave us a 5/5 review. We are delighted to hear that you enjoyed your stay with us.

2/10 很差

Tiffany

伴侶同遊, 寵物同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Do not book here if you plan on arriving after 4pm check in!!! Booked a one night stay, I called them around 2pm to let them know we would be arriving later in the evening… called again around 10pm to make sure our room was ready and they tell me they overbooked and gave our room away. It somehow never occurred to them to call the guests they couldn’t accommodate to let them know to find other accommodations… Don’t even waste your time here! You’re better off at the Residence Inn down the street :)
於 2023 年 10 月住了 1 晚
Heather N., -TFA 於 2023年12月28日的回應
Hello Tiffany,Thank you for sharing your experience with us. Your feedback is very important to us as we keep them in mind while always working to improve our guest experience. Although your experience cannot be undone, we hope that you give us another chance in the future.

2/10 很差

David

家人同遊, 伴侶同遊, 寵物同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Got in the room the bed was filthy, hairs under the mattress and on the sheets, there was a white film all over the head board we had to scrub off ourselves. Called the from desk and no one answered for sometime, no housekeepers on duty, no supervisors on duty just the desk clerk at 9pm on a busy Saturday night. I never complain but this is the most disgusting worst hotel I’ve ever been to.
於 2023 年 10 月住了 1 晚
Heather N., -TFA 於 2023年12月28日的回應
Thank you for taking the time to share your recent experience with us. We sincerely apologize that you had hair under the mattress and on the bed sheets. We can assure you that this is not commonplace and though it cannot undo the experience that you had, we have taken your comments and are actively working with the new Management team to insure this does not happen with future stays. A heightened inspection process and one-on-one training with our team members is the starting point for our changes. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with the experience you deserve AND a newly renovated property. Please do not hesitate to reach out to us directly, best wishes and safe travels!

10/10 優異

Charles

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Heather N., -TFA 於 2023年12月28日的回應
Thank you, Charles for the 10/10 review. We appreciate your business and hope to welcome you back soon.

10/10 優異

Peter

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beds were great.
於 2023 年 9 月住了 1 晚
Heather N., -TFA 於 2023年12月28日的回應
Thank you peter for taking the time to leave us a 5/5 review. We are delighted to hear that you enjoyed the beds. We hope to have the opportunity to welcome you again.

10/10 優異

Vera

於 2023 年 9 月住了 2 晚
Heather N., -TFA 於 2023年12月28日的回應
Thank you for taking the time to leave us a 5/5 review. We hope to welcome you back in the future.

10/10 優異

Tomekia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Heather N., -TFA 於 2023年12月28日的回應
Thank you kindly for leaving us a 10/10 review. We hope to welcome you back again soon.

6/10 一般

Tamela

家人同遊
不滿：住宿狀況
The hotel was a bit outdated in my room and the advertising of the pool and hot tub didn’t match also the pool was out of order.
於 2023 年 9 月住了 2 晚
Heather N., -TFA 於 2023年12月28日的回應
Thank you for taking the time to share your recent experience with us. We understand that you had concerns regarding the condition of the hotel. With your feedback in mind, we have just kicked off a full renovation at the property and are working diligently to rectify the problems that you have addressed. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with the experience that you deserve. Please do not hesitate to reach out to us directly, best wishes and safe travels!