2/10 Terrible
zandra, San antonio
Travelled with partner, Travelled with group
29 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located about 20 minutes walking from the cathedral. Is a quiet location.
The reason of the 1 star is the lack of communication and false advertising. We arrived to the hotel after 3 pm (checking time) and nobody was at the reception, I had no line to call an Italian number, good thing one of our friends arrived and he was able to call. We got the codes to get in, I rented 2 rooms, both with private bathroom, A/C and hairdryer.
As soon as I got into my room, the temperature was 24/25 (75/77), which it was pretty hot for me, there was no control remote for the A/C, there was no hairdryer neither. I contacted the hotel via Expedia and no answer. Waited few hours and message again and silence.
The other room that I rent it, didn’t have a bathroom inside the room… you had to leave your room, walk in the hall, go downstairs and you will see the bathroom.
Showering was another problem.. the water accumulated at your feet, almost overflowing if you took a shower that lasted more than 4 minutes.
The hotel finally answered back 24 hours after my checkout to tell me that it seems that the people staying in the same room before us probably stole the hairdryer and that did not believe the room was hot as nobody else complain about the rooms being hot just me.
Customer service is just horrendous.
zandra
Stayed 1 night in May 2024