我很抱歉你有这些缺点，但只是澄清其他人会读这个消息。 我们在一楼没有电梯的28个步骤，以及我们的描述中指定。无论是在房间还是走廊，Wifi都可以在所有地区工作，所以没有Wi-Fi无法正常运行。 您在预订结束时从您选择的额外浴室，因为它可能是经济价格以及房间描述和预订中指定的。但是，外面的浴室不是共享的，而是专门为房间而设，其实入住时还提供了浴室钥匙来关闭它。 我真的怀疑他把我们的结构与其他地方混淆了，因为它与你写的内容不符。 对不起，因为如果是这样的话，你们已经冷漠了。 我敦促你重新考虑下一次，甚至可能签署你的评论会更正确。 诚挚 亚历山德拉·佩扎蒂 I'm so sorry that you have all these flaws, but just to clarify the other people who will read this message. We are on the first floor 28 steps without elevator as well specified in our description. Wifi works fine in all areas, both in the room and corridors, so it is not true that there is no wi-fi. The extra bathroom you chose from you at the end of the reservation because it was probably an ECONOMIC price as well as specified in the description of the rooms and in your booking. However, the outside bathroom is not shared but exclusive to the room, in fact, the check in is also provided with the bathroom key to close it. I honestly doubt that he confused our structure with some other place because it does not match anything you wrote. I'm sorry, because if that was the case, you have suffered a great deal of indifference. I urge you to reconsider the next time and maybe even sign your review would be much more correct. Regards Alessandra Pezzati

Dear Harry,Thank you very much for your nice review.I hope to meet you and you family next time .RegardsAlessandra

Dear Elias,Thank you very much for you beautiful review .I am very happy that you have spend a nice stay in my house.I hope to meet you your next time In Florence Regards Alessandra

Bonjour, merci beaucoup pour votre avis.J'ai essayé de la contacter plusieurs fois avant son arrivée pour connaître votre heure d'arrivée et pour l'informer des règles de notre ville, mais elle ne m'a jamais répondu donc il n'a pas été possible de l'informer.Comme toutes les villes touristiques d'Italie, même à Florence, il y a une zone à trafic limité. il est bien signalisé au début de chaque route avec des panneaux lumineux et des feux de circulation rouges lorsqu'il est actif et verts lorsqu'il est possible de passer.Malheureusement, nous ne pouvons pas être responsables de votre comportement, mais nous ne pouvons vous aider à résoudre vos erreurs de non-information préalable qu'en vous fournissant la solution du garage qui l'a récupéré et l'a restitué à l'établissement sans frais supplémentaires. le prix pratiqué par le garage est moins cher que les garages au centre, ils coûtent beaucoup plus cher.Cependant, je suis heureux que vous ayez apprécié la structure et l'emplacement et que vous ayezpassé un bon séjour chez moi même s'il avait réservé une chambre double pour 2 personnes et que vous êtes arrivé à 3.Petit conseil pour vos prochaines vacances, contactez l'établissement où vous réservez avant d'arriver pour connaître les règles de la ville qui vous accueille, ou documentez-vous via internet, ainsi vous serez préparé.CordialementAlexandra

Dear Aimee, Thank you very much for your nice review. I hope to meet you again. Best Regards, Alessandra

Gentile Antonietta, Grazie tante per la sua recensione. Mi ha fatto molto piacere rivedervi. Spero di essere stata utile a suo marito, con la mia esperienza recente per la vostra ristrutturazione. Cordiali Saluti A presto Alessandra

Dear Guy, Thank you for your nice review. I am happy that you send a nice a good time in my house. I hope to meet you in your next trip Regards Alessandra

Thank you

Dear Rosemaie, Thank yo very mich for your lovely review. I am very happy that you enjoyed your room and you spend a nice time on Florence and in my guesthouses. I hope to meet you again. Regards, Alessandra

Thank you very much for your review.

Cara Christina, Grazie tante per le tue belle parole. Sono molto contenta di esservi stata di aiuto sopratutto la mattina della partenza . Spero un giorno di poterti venire a trovare nel tuo splendido paese ...quando sarà ti contatterò sicuramente per avere alcuni consigli.. Spero che la tua caviglia stia meglio. Un abbraccio Alessandra

thank you very much for your wonderful review. I am very happy that you have spend a nice stay in my place and i our city. Best regards, Alessandra

Thank you very much for yoor nice review. We are sorry about the elevator but we wrote in our page that we have not it. best regards, Alessandra

Gentile Alberto, Grazie infinite per le sue splendide parole. Mi fa molto piacere che si siate trovati bene e che abbiate evidenziato quali sono i nostri punti di forza. Spero di potervi ospitare nuovamente, Cordiali Saluti Alessandra e Tiziana

Dear Laurie, Thank you very much for your nice review. We are sorry about the stairs but we have wrote in our webpage that we have not elevator. We wil be happy to meet you again if you want come back in Florence. Best regards, Alessandra

Thank you very much for your nice review. I am happy that you like our area. I hope to meet you again. Regards, Alessandra

Thank you very much. Alessandra e Tiziana

Thank you very mich for your nice review. Regards, Alessandra e Tiziana

Carla Carla Muito obrigado por suas palavras agradáveis. Estamos felizes que foi bom em nossas instalações. Fico feliz em saber que o cartaz chegou a tempo. Cumprimentos Alessandra e Tiziana

Thank you very much for your nice review. We are happy that you hav e anice stay in our house. We hope to meet you again Regards Alessandra

I am very sorry for your review because it does not correspond to the truth. Our structure is located in the city center about 10 minutes walk from the station of Santa Maria Novella and about 15 minutes walk from all the other major tourist attractions of the city. I'm sorry you did not pay attention to the description of the structure where it is well specified that we are in the first floor (28 steps in total) WITHOUT ELEVATOR. In order not to make you last hard I personally brought your luggage to your room. I strongly recommend you next time instead of criticizing you after booking to pay more attention to the choice of the property first. There are filters to check (example, elevator) so that your choice falls on the structures with the characteristics that are important to you. However, I thank you for reiterating to all those who read the answer our structure and located on the first floor 28 steps WITHOUT LIFT. Best Regards, Alessandra

Gentile Elisa, Grazie infiniti per le splendide parole. Siamo molto contente che siate stati bene, per noi è fonte di orgoglio per continuare a fare sempre meglio. Speriamo di potervi incontrale la prossiama volta che vorrete tornare a Firenze Un grosso saluto Alessandra e Tiziana

Thank you very much Best Regards, Alessandra

Dear Melinda, Thank you very much for your beautiful review. We are very happy that you had spend a great time in my house a in our city. We hope to meet you again if you want come back. Best regards, Alessandra

Dear Zenaida, Thank you very much for your very nice review. I am happy that you have appreciated our structure and our position, which in our opinion is the area of the most authentic historical center where you still breathe the daily life of the Florentines. We hope to meet you again Best Regards, Alessandra

Thank you very much for your beautyful review. Best Regards, Alessandra

thank you very much for you r nice review Best Regards, Alessandra

Thank you very much for your nice review. best regards Alessandra

Thank you very much for your nice review. I hope to meet you next time in Florence All the best Alessandra

Gentile Alberto, La ringrazio per la sua recensione per tutte le cose carine che ha scritto su di noi e sulla nostra struttura. Spero di poterla ospitare nuovamente lei e la sua famiglia. Cordiali Saluti Alessandra

Grazie molte per aver trovato il tempo di scrivere una recensione. Purtroppo non avendo specificato il suo nome e neppure il periodo che ha soggiornato presso di noi non riusciamo ad individuare chi voi siate. Comunque ringrazio per le gentili parole espresse verso di me e la mia collaboratrice. Cordiali Saluti Alessandra Pezzati

Muito obrigado pela bela revisão. Estou muito feliz que você tenha gostado e tenha umas boas férias em nossa casa. Espero que Florença lhe deixe uma bela lembrança. Espero te ver novamente em breve Ciao Alessandra

Gentilissimi Roberto e Daniela, Vi ringrazio infinitamente per la bellissima recensione. Sono veramente contenta che abbiate trascorso un bel week-end a Firenze e sopratutto di aver superato le vostre aspettative... e molti altri viaggiatori dovrebbero imparare da voi a valutare e prenotare le strutture per quello che sono ...non confondendo i B&B con Hotels. Mi ha fatto molto piacere conoscervi e spero di rivedervi presto...quando vorrete .... Colgo l'occasione anche per augurarvi Buona Pasqua. Un cordiali e sincero saluto Alessandra

Gentile Roberto, grazie tanto per la bella recensione per i complimenti Sono molto contenta che vi siate trovati bene. Vi aspetto quando volte tornare a Firenze. Approfitto anche per augurarvi Buona Pasqua Alessandra

Grazie infinitamente per la bellissima recensione. Spero di ospitarvi di nuovo quando vorrete tornare a Firenze. Cordiali Saluti Alessandra

Grazie tante per le splendide parole scritte su di me e sulla mia struttura. Ha colto proprio nel segno, noi puntiamo molto sulla pulizia, la disponibilità e accoglienza verso i nostri ospiti. La nostra struttura come da lei ben scritto è un ambiente per persone che apprezzano la semplicità e la pulizia e che amano soggiornare nel centro di firenze a prezzi comunque molto democratici. Spero di poterla ospitare nuovamente. Cordiali Saluti Alessandra

Thank you very much for your beautyful review. Best Regards, Alessandra Pezzati

Thank you for your nice review. Best Regards, Alessandra

Dear Guestes, thank you very much for your wonderfull review. Thank you for highlighting our strengths. As for the bathroom we are in the process of restructuring to prevent this discomfort. Greetings Alessandra

Thank you very much for find a time to write a review We are happy to know that you have a nice stay in our house. Best Regards, Alessandra

Thank you very manuch for you nice review. Regards, Alessandra

Dear James, Thank you so much for finding the time to write a review on our structure. Thanks for the nice words written on me, yes, ours is a small family run facility that allows us to better care for our guests. It is suitable for people who want to spend a vacation without too much luxuries, but as always at home while respecting your privacy. I hope I can host you next time. Yours sincerely Alessandra and Tiziana

thank you Alessandra

Dear Naema, Thank you very much for your good review, I am very happy to know that you have a nice sty in my guest houses. I hope to meet you again in your next trip. Best Regards, Alessandra

I am sorry that you didn't write your name, but I want tell you thank you very much for your review. Regards, Alessandra