The apartment was in a good, safe location, and there was enough space for a family. However, when we arrived to the apartment, it had not been cleaned from the previous guest even though we checked in after the predetermined check-in time. The sheets were not changed, and the towels were used and on the floor. The toilet had not been flushed, leaving a strong odor throughout the apartment. The management's suggestion of changing apartments was not feasible for my young family given the time; therefore, we had requested a partial refund as compensation for staying in the dirty apartment for that night. They supposedly forwarded this request to the administration, but we have not received a response or follow-up. They did eventually clean the apartment the next morning, but the lack of response and the initial state of the apartment is unacceptable. While the cleaning issue may have been an isolated oversight, the lack of follow-up or resolution after we requested compensation was especially disappointing.