The staff at the facility was very friendly and accommodating. They changed my room when I requested it. I had to request it because I paid for a "stunning beach view" and what I got was a view of the teardown of the Tortuga Music Festival that went on for almost the entire week of my stay. It was noisy, and it blocked my view of the beach. I was not made aware of this ahead of time.
In addition, by the end of the week, the hotel was crowded and the pool area especially ran out of seats. People were playing football in the pool and nothing was done to stop it. At one point, they hit someone with the ball. I did not think this was acceptable.
I also did not like that I had to pay an additional $55 PER NIGHT to park my car there. It was valet only so everytime I wanted my car, I had to wait for someone to get it. It was a pain.
There was also an additional $43 resort fee daily. So -- the price that's displayed per night for the room is really not accurate. With taxes and fees, it cost me over $100 extra per night.
Another thing I didn't like is the lack of water pressure from my shower head and the fact that the shower only had a half door -- the rest was open to the rest of the bathroom.
I did like having a private beach & pool area - towels were provided, drinks and food were readily available by an eager waiting staff. It was convenient to just charge it to the room. Umbrellas on the beach were an extra charge ($25).
So I probably wouldn't stay again