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勞德代爾堡機場/遊輪港口皇冠假日酒店 (IHG 旗下酒店)的評價

3.5 out of 5
勞德代爾堡機場/遊輪港口皇冠假日酒店 (IHG 旗下酒店)
455 State Road 84, Fort Lauderdale, FL

評價

8.6

優異

10 分評分，優異；1899 則評價中有 1132 則" "
8 分評分，不錯；1899 則評價中有 390 則" "
6 分評分，一般；1899 則評價中有 190 則" "
4 分評分，欠佳；1899 則評價中有 85 則" "
2 分評分，很差；1899 則評價中有 102 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

6/10 一般

Dongxing

So so
於 2023 年 11 月住了 1 晚

10/10 優異

jinqiang

讚好：整潔度、職員與服務、設施服務和住宿狀況
Walking distance to whole food and cvs
於 2023 年 11 月住了 1 晚

6/10 一般

Loretta (Peoria)

讚好：整潔度和職員與服務
Close to airport, so was ok for an overnight stay.
於 2024 年 5 月住了 1 晚

10/10 優異

Jernile

讚好：整潔度、職員與服務和住宿狀況
Great staff.. Close to airport and Cruise Port
於 2024 年 5 月住了 1 晚

10/10 優異

stanley

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I left my jacket in my room after checking out I was able to get it that same day
於 2024 年 5 月住了 3 晚

2/10 很差

Anita

不滿：整潔度、職員與服務、設施服務和住宿狀況
I showed up to this hotel after booking my reservations through Expedia. They told me they did not have any rooms available. They then marked me as a no show so I was unable to get a refund. Please be aware!
於 2024 年 5 月住了 1 晚

10/10 優異

Danielle

讚好：整潔度、職員與服務和住宿狀況
Staff member at check in was very helpful
於 2024 年 5 月住了 1 晚

6/10 一般

Lianne

伴侶同遊
讚好：整潔度
不滿：職員與服務
Everything was the bare minimum at its price point. No love anywhere. Corporate owed? I have never seen a restaurant/bar operate like a union shop on a bad day. Each person would only do their job no matter if they had nothing to do or not. Even if they were just standing still. Or talking to a customer for 15 minutes about sports. I think it was required that way. Strangest restaurant ive ever seen. But it is a cruise hotel. Few are coming back.
於 2024 年 5 月住了 1 晚

6/10 一般

David

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The wait time at the reception to check in was too long. The person who was managing the desk ignored us for at least few minutes and kept taking customer calls while we were waiting to check in and for the key. There was always a queue at the reception. The first time we tried the key card didn't even work on the door so we had to go back to the reception again.
於 2024 年 5 月住了 1 晚

8/10 不錯

Solomon

不滿：設施服務
A good hotel and a good value.
於 2024 年 3 月住了 1 晚

8/10 不錯

Kathie

家人同遊
讚好：整潔度、職員與服務和住宿狀況
My son really enjoyed how the pool was outside but on a different level than the basement or first floor. He did wish the water was a little bit warmer lol
於 2024 年 4 月住了 2 晚

8/10 不錯

Aimirys

讚好：整潔度
於 2024 年 2 月住了 3 晚

10/10 優異

Brittany

讚好：整潔度、職員與服務、設施服務和住宿狀況
Always enjoy staying here. The onsite restaurant is phenomenal.
於 2024 年 5 月住了 2 晚

8/10 不錯

Leslie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Mary at reception was very p personable, helpful and professional!
於 2024 年 5 月住了 1 晚

10/10 優異

Dexter

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved our stay. The accommodations are great
於 2024 年 5 月住了 1 晚

10/10 優異

SAVALO

讚好：整潔度、職員與服務和住宿狀況
Fabulous
於 2024 年 5 月住了 1 晚

10/10 優異

Mariah

讚好：整潔度、職員與服務、設施服務和住宿狀況
Need to stay somewhere for the night after my flight got rescheduled. Only a mile away from the airport. Only ever one person manning the desk, so check in can be a bit of a wait, but otherwise, a lovely, clean, spacious hotel. I especially like how high up the beds are off the ground, very luxurious. Appreciated the shuttle for the ride back to the airport. Overall, no real complaints. Would but here if I find myself in Fort Lauderdale.
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 優異

Victoria

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Front desk staff was very accommodating and polite. Great experience!
於 2024 年 3 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 一般

Krystyna

讚好：整潔度和住宿狀況
於 2024 年 5 月住了 2 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel .

4/10 欠佳

Ada

商務旅客
I have not ever stayed in a hotel on any business trip I’ve been on have a hold on my deposit for almost a month now. Every time I call to speak with the manager the rude representatives either disconnect or just tell me to keep calling back. I have left several voice messages on managers machine and not once has he returned a phone call. I spent good money and I didn’t leave the room any kind of way for my deposit to still be held in pending status.
於 2024 年 4 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for taking the time to share your feedback. We apologize that your experience did not meet your expectations. Your comments are valuable to us as we continuously strive to improve our services. We will address the issues you mentioned with our team to ensure that we maintain the high standards that guests expect from Crowne Plaza. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 優異

Antonio t

家人同遊
讚好：整潔度和設施服務
Secure nice location easy restaurants
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

8/10 不錯

Rubem

讚好：整潔度和職員與服務
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel.

10/10 優異

George

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was conveniently located in a quiet area but near the Enterprise rental car office and drop-off location. In addition, one had a parking garage to use as an option if needed. The airport and or port shuttle service was an additional advantage and convenience available. The restaurant and bar also were excellent. We will stay here again if we cruise out of Ft. Lauderdale.
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 一般

Ed

伴侶同遊
Very average overall for the price
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for sharing your thoughts with us. We're sorry to hear that your experience was only average, as we strive to provide exceptional stays for all our guests. Your feedback is invaluable in helping us identify areas for improvement. We're committed to enhancing our services and amenities to ensure that every guest enjoys a memorable experience with us. We hope to have the opportunity to welcome you back in the future and exceed your expectations. If there's anything specific you feel we could improve upon, we'd love to hear from you.

8/10 不錯

David

讚好：整潔度、職員與服務和住宿狀況
Check-in was easy. The staff was very efficient and friendly
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 優異

DIANA

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel

8/10 不錯

Doris

讚好：整潔度、職員與服務和住宿狀況
Very nice
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 優異

susan (Bluffton)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was clean. Bathroom door not properly installed. Meal was good. Nothing located around the area but car businesses.
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 優異

Kendra

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed at the hotel for one night before leaving in a cruise the next day. Pick up at airport was quick, check in was easy and there was a restaurant for dinner and breakfast. Our room was clean and the bed comfortable. They also had a shuttle to the port.
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 一般

Melissa

家人同遊
讚好：職員與服務
The property is clean and the beds are very comfortable. My only complaint is the buffet breakfast at Kiki’s Restaurant. There were flies/gnats all over the pastries and breads in the container and there was very little choice in foods. To charge $19.99 per person for a buffet that isn’t well stocked or clean is absurd. I can see charging 13.99 per person, but 19.99 is way too overpriced for the cleanliness, quality, and choices.
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
We're delighted to hear that you found our property clean and our beds comfortable during your stay. Thank you for bringing your experience at Kiki's Restaurant to our attention. We sincerely apologize for any inconvenience caused by the issues you encountered with the buffet breakfast. Your feedback is incredibly valuable to us, and we'll address these concerns with our restaurant team to ensure improvements are made regarding cleanliness, quality, and food choices. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying dining experience in the future.

8/10 不錯

Ronald

Good stay before cruise.
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 一般

Carla

讚好：整潔度和住宿狀況
不滿：職員與服務
The reception area of the hotel - clean and smells lovely. Room - spacious & quiet. Pool area - relaxing with a nice view. TV in the room - outdated & difficult to hear, even at high volume. No housekeeping - the dirty towels and unmade bed I left in the morning met me when I returned at night. The manager, "Walter" - appeared not too happy about Expedia guests. Walk-ins at regular rates may have been more welcomed?
於 2024 年 5 月住了 2 晚
Andre 於 2024年5月18日的回應
Thank you for sharing your detailed feedback with us. We're thrilled to hear that you enjoyed the cleanliness of our reception area, the spaciousness and quietness of your room, and the relaxing atmosphere of our pool area with its lovely view. However, we apologize for the inconvenience you experienced with the outdated TV and the lack of housekeeping service during your stay. Your comments are essential in helping us improve, and we'll address these issues promptly with our team to ensure a better experience for our guests. Regarding your interaction with our manager, Walter, we're truly sorry if there was any misunderstanding or perception of preference. We assure you that all our guests, regardless of booking method, are equally valued and welcomed. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 不錯

Maurice

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
It’s was ok
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 優異

Amber

讚好：整潔度
於 2024 年 4 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel .

10/10 優異

Dennis (Lakewood)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2024 年 3 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 優異

Adrian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good stay
於 2024 年 5 月住了 3 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 一般

Brandon

商務旅客
Tv didn’t work Had to pay to park even for 1 night and website didn’t have that Room was clean and nice Had no blinds so it was super sunny in the room once morning came
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for sharing your experience with us. We're delighted to hear that you found the room clean and nice despite the challenges you faced with the TV and parking. Your feedback is essential in helping us improve our services and amenities. We'll address the issues you mentioned promptly to ensure a more seamless experience for our future guests. We appreciate your understanding and hope to have the pleasure of welcoming you back for an even better stay in the future.

8/10 不錯

Dana

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We just stayed a few hours after our flight. It was nice.
於 2024 年 4 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 優異

James

讚好：整潔度、職員與服務和住宿狀況
Very clean
於 2024 年 4 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

8/10 不錯

Jim

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good hotel, close to the airport. We arrived late so there were not many dining options close by. Staff was nice, the room was fine. Not in the best area. We would stay again if in the area.
於 2024 年 4 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

2/10 很差

Marcos

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Worst
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we'd love to learn more about what aspects of your stay didn't meet your satisfaction so we can address them and improve. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. If there's anything specific you'd like to share with us, please don't hesitate to reach out.

10/10 優異

Shelton (Port St Lucie)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to port of Seattle
於 2024 年 5 月住了 1 晚

8/10 不錯

HEATHER L

家人同遊, 商務旅客
讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
Not with in walking distance of much. Not close to the beach. Food served was very expensive and not much variety. Shuttle not reliable. Seemed short staffed. Place was clean. Room was good. Beds were comfortable. Not much of a view.
於 2024 年 5 月住了 2 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 優異

Helen

多人同遊
讚好：住宿狀況
Check in help not friendly at all… smoking area a pig sty… cigarette butt all over… everyone else was great but once you got to checking in… story ends there
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 優異

Tracy

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was nice and clean. The staff was very friendly and accommodating.
於 2024 年 4 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 優異

Melanie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Front staff checked us in quickly and was extremely helpful
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

8/10 不錯

Brigitte

家人同遊
讚好：整潔度和住宿狀況
Staff was on the phone with other customers while checking us in, and the phone kept ringing. We were barely greeted. We felt like just a number. They really need more staff. The area is not walkable. No restaurant or attractions near. On the plus side the shuttle service is nice. The room, bed and shower are great! You have to hold down the toilet for a long time to flush
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 一般

Jesse

家人同遊
讚好：整潔度和住宿狀況
Night desk person was excellent for check in, very polite and friendly however the person during checkout seemed to be bothered by every request I had including changing the shuttle time from 3:00 to 2:00 and asking to put my bags in the bag room which I did myself anyways. We waited in the lobby from 1:45-2:25 for the 2:00 van and then the van driver said he left at 1:55 and no one was in the lobby, so basically just lied to my face, pretty disappointing experience.
於 2024 年 5 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for recognizing the exceptional service provided by our night desk person during check-in. We apologize for any inconvenience you experienced during checkout and with the shuttle service. Your feedback is valuable to us, and we'll address these issues with our team to ensure they're handled with the utmost professionalism and efficiency in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 優異

Christina

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were friendly. Location was perfect to airport and cruise port
於 2024 年 4 月住了 1 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 優異

Susan

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent property! Nice room, comfortable bed, very good restaurant, close and easy cruise ship access. Would definitely stay again.
於 2024 年 5 月住了 2 晚
Andre 於 2024年5月18日的回應
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.