室外泳池

勞德代爾堡碼頭希爾頓酒店的評價

4 out of 5
勞德代爾堡碼頭希爾頓酒店
1881 SE 17th St, Fort Lauderdale, FL

評價

7.2

不錯

10 分評分,優異;1421 則評價中有 516 則" "
8 分評分,不錯;1421 則評價中有 283 則" "
6 分評分,一般;1421 則評價中有 255 則" "
4 分評分,欠佳;1421 則評價中有 174 則" "
2 分評分,很差;1421 則評價中有 193 則" "

7.8/10 

整潔度

7.4/10 

職員與服務

7.0/10 

設施服務

7.2/10 

住宿狀況

7.6/10 

環保程度

評價

2/10 很差

chuan (Lilburn)

於 2023 年 12 月住了 1 晚

10/10 優異

michael

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
excellent staff very nice people beautiful Property had a great time
於 2024 年 4 月住了 1 晚

10/10 優異

Yolanda (Deerfield Beach)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Steven

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, very convenient to cruise port. Beautiful view from our balcony. Great ambience.
於 2024 年 4 月住了 1 晚

10/10 優異

Anne

Was a great place to stay before our cruise. They had a shuttle to the Disney terminal.
於 2024 年 4 月住了 2 晚

2/10 很差

Michelle

伴侶同遊
讚好:職員與服務
不滿:住宿狀況
Our stay was awful! We did not get the room we originally booked with a king size bed. They gave us a double bed room with two small beds. My husband and I couldn’t eve sleep together in the same bed. Everything was falling apart in the room. The room was horrible especially for the price we paid. The lock on the door was starting to fall off. We would not consider staying there again.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日的回應
Dear Michelle,We're saddened to hear about your experience. Please accept our apologies for any concerns about the condition of the room and for any confusion with your reservation. This does not represent our standards, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

10/10 優異

Keri

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

10/10 優異

Michael

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was out second night here. Our first night was a mess, and I wrote a review reflecting that. Things began to get better last night with the service received after our calls and visit to the front desk concerning our overflowing toilet issue we had a chat with kevin at the front desk this morning. Kevin cared. He took time to listen, take notes, most of all offer a sincere apology. He wiped out our extra fees, gave us honors credits, and moved us to a much more appropriate room. This night was night and day different from yesterday, and we are grateful
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日的回應
Dear Michael,Thank you for your updated review. We regret to hear about your experience on your first day but are delighted to hear that your subsequent time was to our usual standards. It is wonderful to know you experienced our excellent service, especially from Kevin, and we will pass your comments on to him. Should your travels bring you back to the area, we hope you will choose Hilton Fort Lauderdale Marina for your stay.

8/10 不錯

Jodie

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

Maria

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great for family
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日的回應
Dear Maria,We at Hilton Fort Lauderdale Marina appreciate your review and are delighted to know you enjoyed your stay at our family-friendly resort. We would love to see you again on your next trip.

10/10 優異

Sandra (Batavia)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the location and boats in Marina
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月29日的回應
Dear Sandra,Thank you for choosing Hilton Fort Lauderdale Marina and for taking a moment to share your five-star experience! We are thrilled that you appreciated our prime location and the wonderful marina views. Our team looks forward to welcoming you back soon for another memorable visit by the water.

4/10 欠佳

Michael

伴侶同遊
讚好:整潔度
Wow, where do I start. How about the advertised rate of $175 per night that is actually about $300 per night after fees, including your choice of a $50/day valet fee or $46/ day to park your own car. Then there's the "marina view" I will submit a picture if possible we are on the second floor overlooking the pool. If I go out on the balcony, and bend over, i can see the marina. In the marina are 4 yachts with party people making as much noise as they like. Management can't do anything because it's not their property. The staff will happily answer questions, and get you things if you ask them, but do not offer helpful information on things like how to get to your room, where you can use your $20 food credit that comes out of your $30 resort fee, where to get the beach towels that the resort fee also includes any details about the beach shuttle service or valet service. In fact we were told valet was $50, front desk had to clarify it was $50 per day. The front desk person mis spoke causing alarm and just rolled right through as though he never made the mistake. All in all a disappointing experience. I can not believe it bears the Hilton name.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月29日的回應
Dear Michael, We're sincerely sorry to hear about your experience during your recent stay. Please accept our apologies for any inconvenience caused by any perceived discrepancies and any room issues you had. Your feedback is invaluable, and we'll address these issues internally to ensure a smoother and more enjoyable experience for all our guests. We appreciate your patience and hope to have the opportunity to exceed your expectations on a future visit.

4/10 欠佳

Phil

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We were promised free parking, didn't get that. Parking $44. per night. We were promised free breakfast, didn't get it. Breakfast $37. per person. Promised a free welcome in drink, didn't get it. When we showed the Hilton check in person, in writing, we were told that was Expedia's fault. Hilton said they were sorry for the miss leading information and would waive the resort fee. Didn't get it!
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月29日的回應
Dear Phil,Thank you for staying with us during your time in Fort Lauderdale. It was a pleasure having you as our guest recently; however, we regret your disappointment with your experience. Please know that we have limited control when it comes to reservations made through third-party sites, so any discrepancy regarding inclusions must typically be taken up with the site you booked with. Nonetheless, we'll be sure to share your feedback internally. We hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.

4/10 欠佳

jeslyn

不滿:整潔度和職員與服務
於 2024 年 4 月住了 1 晚

6/10 一般

Kevin (hedgesville)

家人同遊, 親子同遊
Ok place to stay but plan on taking an Uber or walking nearly a mile
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日的回應
Dear Kevin,Thank you so much for the feedback. We're sorry to hear that our location wasn't ideal for your visit. For the future, please know that our front desk staff are always available to assist in any way they can should you need to get anywhere during your stay. It would be a pleasure to host you again in the future.

8/10 不錯

Stephanie

家人同遊
讚好:整潔度和住宿狀況
Surrounding area under construction. Beautiful property. No vending machines or snack area so buy drinks and food ahead of time.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月25日的回應
Dear Stephanie,Thank you for your review! It was a pleasure having you as our guest during your stay in Fort Lauderdale, and we appreciate your kind words about our idyllic setting. Our team is always seeking new ways to improve our facilities and the services we offer, so your feedback will be shared internally for further consideration. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 優異

Janette

讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed the view of the water, the outdoor dining and food options. The only thing we were a bit disappointed is that there was not an area to p
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Dear Janette,Thank you for your kind words about our property's stunning views, outdoor dining, and food options. Our team continually seeks to enhance guest experiences, and your insight will guide our improvements. We look forward to welcoming you back for another enjoyable visit at Hilton Fort Lauderdale Marina.

4/10 欠佳

Danesha (Raleigh)

I booked my room and was told there would be a few (small) perks. I received an email TWO days before check in that the free breakfast and welcome drink that came with my room booking would NOT be honored. I was told the hotel apologized for any inconvenience, and they would waive the resort fee (of $30). I checked in bc it was too late to change hotels, and they not only put my in a lousy room, but also "could not find the message that indicated my resort fee would be waived". I'll NEVER stay her again. On the up side, folks were at least friendly, so that's a plus.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Dear Danesha,We're grateful to have hosted you as our guest. Please accept our apologies you were disappointed with certain aspects of your stay. Our goal is to deliver a seamless experience, and we're sorry to have fallen short. As you booked this reservation through a third-party site, Expedia would be best equipped to answer questions regarding your reservation and account charges. If there is anything we can do on our end, our team would be happy to assist. We hope you will consider giving us a second chance.

10/10 優異

Alvaro

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved the view, beautiful Hotel
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Dear Alvaro,Thank you for choosing Hilton Fort Lauderdale Marina and for taking a moment to share your five-star experience! We are delighted to hear that the beautiful views from your room added to the enjoyment of your stay. It was a pleasure to host you, and our team looks forward to the opportunity to welcome you back again soon for another memorable visit.

10/10 優異

Alex (Daytona Beach)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My wife and i have stayed at this property before and had a wonderful stay. Now even better with the new restaurant. Very nice!
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月27日的回應
Dear Alex,It is always a pleasure to hear from our guests, and we are delighted that you chose to stay with us again. Thank you for your compliment on our restaurant, Olive & Sea. We hope you and your wife enjoyed your time in Fort Lauderdale. The next time your travels bring you back this way, we look forward to seeing you again.

8/10 不錯

Connie

very good. Location good for port.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月22日的回應
Dear Connie,Thank you for staying with us at Hilton Fort Lauderdale Marina and leaving a review. We are pleased you were able to take advantage of our prime location and thrilled that you enjoyed your stay. We hope to see you again in the near future.

6/10 一般

Christa (Janesville)

家人同遊, 多人同遊
讚好:住宿狀況
不滿:職員與服務
Although it was resolved rather quickly by staff, I was charged twice for the night after the room had already been paid for through Expedia. I would recommend paying with a card that has a minimal balance on it to avoid this issue. It took 2 weeks to get the credit to my card.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Dear Christa,Thank you so much for the review. We are disappointed to hear about this inconvenience and apologize for any issues you faced. We'll look into what went wrong so we can avoid this disruption from repeating in the future, and thank you for bringing it to our attention.

10/10 優異

FRANCE

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Malpropreté autour de la piscine . Dans les escaliers et couloir des étages aucun nettoyage ne s’est fait le temps de notre séjour Restauration limitées et plutôt dispendieux pour la qualité de nourriture
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月22日的回應
Thank you for your recent stay, and we appreciate you taking the time to share your insightful comments. We're sorry to hear we fell short of meeting all of your expectations in some areas, and that you were disappointed daily cleaning service is not available. We will certainly address your feedback with our housekeeping team to ensure improvements are made going forward. We encourage our guests to notify our front desk team of any issues that may occur during their time with us and of any amenities they may require. We're grateful for your rating, and we hope to have the opportunity to impress you the next time you're in the area.

10/10 優異

Antoine

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚

2/10 很差

Evan

不滿:整潔度、職員與服務和住宿狀況
The staff came in to the room the next day and fixed the beds leaving everything else dirty. Did not clean the bathroom either. Cockroach’s were seen in the bathroom and the hotel charged me $200 after leaving the hotel for no reason. Tried calling their customer service number but can never get to talk to anyone. Worst experience overall
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月18日的回應
Dear Evan,Thank you for your review. We regret to learn of your disappointment with your experience. What you have shared does not reflect our dedication to quality stays, and we'll be sure to share your comments with the respective teams to ensure we're meeting our high standards of cleanliness and guest satisfaction. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure everything is as it should be. Please know that when booking through a third-party company, billing inquiries should be dealt with through them. It was a pleasure having you here, and we hope you'll give us another chance to provide you with the excellent stay you truly deserve in the future.

10/10 優異

mary

讚好:整潔度、職員與服務和住宿狀況
Beautiful landscaping, Facilities very clean & felt safe. Would stay again. Only wished the Hot Tub & pool were open at late night.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月16日的回應
Dear Mary,Thank you for staying with us during your time in Fort Lauderdale. We appreciate you mentioning our idyllic setting and the high standards of cleanliness we adhere to. Additionally, the safety of our guests is of the utmost importance to us, so we are pleased this was reflected in your stay. Your feedback about the availability of our amenities will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon!

10/10 優異

Kimberly (Round Lake)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
LOVED the pool and pool bar a very relaxing day!
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月16日的回應
Dear Kimberly,Thank you for staying at Hilton Fort Lauderdale Marina! We're delighted to hear that you loved our pool and bar. It's great that you had a relaxing day with us, and we look forward to welcoming you back for another enjoyable and serene experience!

6/10 一般

Kevin

讚好:職員與服務
於 2024 年 4 月住了 2 晚

2/10 很差

Carole Ann

不滿:整潔度、職員與服務、設施服務和住宿狀況
Didn't honour my request for my disability.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日的回應
Dear Carole Ann,Thank you for leaving your review. We sincerely regret to learn of your disappointment with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. However, we apologize for any inconvenience. Nevertheless, having you here was a pleasure, and we hope you enjoyed your time in Fort Lauderdale.

10/10 優異

Alan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good experience
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月16日的回應
Dear Alan,Thank you for choosing Hilton Fort Lauderdale Marina. We're delighted to hear you enjoyed your experience, and we look forward to welcoming you back for another enjoyable stay!

4/10 欠佳

Kaureen (Moonbeam)

不滿:整潔度、職員與服務、設施服務和住宿狀況
Shower had hair in it when we arrived. No glasses in room- just a cardboard coffee cup. Safe did not work. Chairs around pool were falling apart and slow to no service for drinks and food. Shame Hilton.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日的回應
Dear Kaureen,Thank you for sharing your concerns. It's disappointing to hear about the concerns you encountered, from the cleanliness of the shower to the condition of our poolside amenities. Rest assured, we are addressing these matters to improve our service and facilities. We hope for another opportunity to offer you a stay that better reflects our commitment to guest satisfaction in the future.

2/10 很差

RaeAnn (Alexandria)

讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
So loud and bright. Had to leave curtains closed at all times with lights shining up and in my room. Specifically not safe for a single female traveler. Was also not appointed my room that I reserved. That unsettling feeling of I got ripped off royally. Loud loud, can hear every word and conversation from everyone at the marina. Had 7 days of fantastic top notch travel and my last night where I just needed to relax and sleep is the exact opposite. Bathroom looks like a red roof Inn. Very very disappointed
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日的回應
Dear RaeAnn,We're saddened to learn you did not enjoy your stay. Please accept our apologies for any inconvenience you experienced with noise, as well as for any concerns about safety. This does not represent the level of accommodations we aim to provide, and we'll relay your comments to our team to ensure we are meeting our high standards of guest satisfaction going forward. Should you be in the area again, we'd be grateful for the chance to provide you with a more positive visit.

8/10 不錯

Shannon (Papillion)

讚好:整潔度
於 2024 年 4 月住了 1 晚

10/10 優異

Jennifer

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The front desk service was always amazing, friendly and helpful. They made a bad day great once we got to the hotel.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月12日的回應
Dear Jennifer,Thank you for taking the time to leave your generous review! We are sorry to hear about your bad day but thrilled to know our friendly, warm staff made a tremendous impression on you. We hope you will return to Hilton Fort Lauderdale Marina soon for another exceptional experience.

6/10 一般

April L

多人同遊
讚好:職員與服務、設施服務和住宿狀況
I was disappointed with my stay this time at your facility. My first stay with you was amazing, we were on the 11th floor overlooking the Marina a beautiful view. I booked this visit and I specifically asked if I could please have the same as I did before. I did not receive a response. I sent another message asking for a room on the highest level in preparation of my visit, no response. I am a Hilton Honor member. When I checked in I was surprised to learn that my room was off in the distance, in the old building I'm guessing, third floor, last room on the right. No where near friends nor in the same building. The small balcony view was of the parking lot and the staircase. I booked this a year in advance. I'm disappointed no one responded or acknowledged my request not once but twice.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月11日的回應
Dear April,We appreciate your return visit, and we apologize for any disappointment with the view and service this time. Your comments will be shared with our team for improvement. Please come see us again the next time you're in the area.

6/10 一般

Jessica

讚好:整潔度和住宿狀況
I paid for a marina view but was given a first floor pool view but no discount.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月11日的回應
Dear Jessica,Thank you for taking a moment to leave a review. We regret that you were not fully satisfied with your recent experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. It was a pleasure having you here, and we hope you enjoyed your time in Fort Lauderdale.

8/10 不錯

Edmond

伴侶同遊
讚好:職員與服務和設施服務
不滿:整潔度
Dining options were limited. They were overbooked so we did not get the room we were supposed but the staff made up for it. A blood stain on the bed was disturbing and it took until after midnight before they could remedy it. The view to the marina was great. And its a very short walk to the water taxi
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月10日的回應
Dear Edmond,Thanks for the review. We're happy to hear you enjoyed our beautiful views of the marina and convenient location. We apologize for any inconvenience you faced and thank you for bringing your concerns to our attention so we may address them and improve the experience of future guests. We hope you'll stay with us again soon!

8/10 不錯

Richard

於 2024 年 3 月住了 3 晚

8/10 不錯

Michelle

於 2024 年 3 月住了 1 晚

10/10 優異

Angel

於 2024 年 4 月住了 2 晚

10/10 優異

John

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

10/10 優異

John

於 2024 年 4 月住了 1 晚

4/10 欠佳

Scott (Salt Lake City)

讚好:職員與服務
不滿:住宿狀況
This property is old and needs to be updated. The room was very noisy--cars and trucks outside, and people in the hallway outside. Definitely NOT up to Hilton standards!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月8日的回應
Dear Scott,We appreciate your feedback. Ensuring a serene environment for our guests is a priority, and we're taking steps to alleviate your noise concerns. We're committed to providing an experience that reflects our high standards, and we hope to exceed your expectations in the future.

2/10 很差

Jennifer

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Peter

家人同遊
Very nice staff
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月8日的回應
Thank you so much for choosing to stay with us at Hilton Fort Lauderdale Marina. Your kind words about our staff are greatly appreciated, and we are very happy to hear you enjoyed your stay. We hope you join us again soon. It was a pleasure hosting you.

8/10 不錯

Jacobyna

於 2024 年 3 月住了 1 晚

10/10 優異

Alan

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good hotel for cruises out of port Canaveral
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日的回應
Dear Alan,Thank you for your stay at Hilton Fort Lauderdale Marina! Hosting you was a pleasure, and we're so happy that we met all your expectations. We appreciate your feedback and look forward to seeing you again.

10/10 優異

Kortney (Holland)

於 2024 年 3 月住了 2 晚

8/10 不錯

AARON

讚好:整潔度、職員與服務和住宿狀況
Construction across the street
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日的回應
Dear Aaron,Thank you for taking a moment to share your thoughts. We are thrilled that you enjoyed your stay overall, but we would like to apologize for any inconvenience caused by the construction nearby. Nevertheless, it was a pleasure having you as our guest, and we look forward to providing you with a truly exceptional stay in the future.

10/10 優異

kimberley

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect place to stay before a cruise. There were vans waiting outside with helpful and kind people taking us directly to our ship. Lunch by the pool was delicious!
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日的回應
Dear Kimberley,Thank you for staying with us at Hilton Fort Lauderdale Marina and for your thoughtful review. We appreciate your kind words regarding our helpful service and delicious food. Thank you for visiting us, and we look forward to seeing you again soon!