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海灘河濱公寓酒店的評價

3.5 out of 5
海灘河濱公寓酒店
116 South Riverside Drive, Pompano Beach, FL

評價

7.4

不錯

10 分評分，優異；809 則評價中有 298 則" "
8 分評分，不錯；809 則評價中有 226 則" "
6 分評分，一般；809 則評價中有 106 則" "
4 分評分，欠佳；809 則評價中有 67 則" "
2 分評分，很差；809 則評價中有 112 則" "

7.8/10 

整潔度

7.8/10 

職員與服務

7.0/10 

設施服務

7.2/10 

住宿狀況

6.4/10 

環保程度

評價

8/10 不錯

Elaine

Near beach
於 2024 年 4 月住了 4 晚

6/10 一般

Neil Kelso John

讚好：整潔度
於 2024 年 4 月住了 4 晚

10/10 優異

HELENA

家人同遊, 伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Really nice homely place love the garden pool and outside areas we had a barbecue and it was so great to have it outside and watch the boats go past in the canal.
於 2024 年 4 月住了 3 晚

10/10 優異

Jennifer

讚好：住宿狀況
Very clean and quick walk to the beach
於 2024 年 4 月住了 3 晚

8/10 不錯

Rocco

親子同遊
讚好：整潔度、設施服務和住宿狀況
We loved it! Family most location!
於 2024 年 4 月住了 1 晚
Erica 於 2024年4月13日的回應
Rocco,Thank you for your review. We hope to see you again in the near future.

10/10 優異

Ruslana

讚好：整潔度和住宿狀況
I really like this resort the people in the office are very sweet and welcoming. Everything is close, 5 min walk to the beach. Rooms are excellent, the kitchen just beautiful, this place was quiet, I thought there would be a lot of people in the swimming pool because of spring break however just few people this time. We rented a car, has free parking, it’s nice.
於 2024 年 3 月住了 7 晚
Sofia 於 2024年4月4日的回應
Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

8/10 不錯

Leonard

家人同遊
讚好：整潔度和設施服務
Great property! Only two things would make it better: (1) dish drying rack in the kitchen (wet dishes just have to stay on the counter!); and (2) clothes drying rack (there is no cord in the shower to hang wet clothes). Also, Canadian credit cards are not accepted to load the laundry room cards, so we have to beg to have someone use their American credit cards, then give that person the cash! Thanks.
於 2024 年 3 月住了 9 晚
Sofia 於 2024年4月4日的回應
Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

8/10 不錯

Michael

讚好：整潔度和住宿狀況
Nice quiet area, close to stores and Beach. Pleasant Associates. Nice pool.
於 2024 年 3 月住了 5 晚
Erica 於 2024年3月26日的回應
Michael,We appreciate your feedback. Come visit us again!

8/10 不錯

Colean

家人同遊, 寵物同遊
讚好：整潔度和住宿狀況
Rooms updated for the most part. Floors good. Walls good. Doors have worn spots. Nice kitchen appliances and amenities. TV’s in each room. Bathroom nice. Laundry facilities are nice. Pool area is nice. Pretty sitting area outside. 2 blocks from the beach and many shops and restaurants. Would definitely go back.
於 2024 年 3 月住了 4 晚
Sofia 於 2024年3月11日的回應
Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

4/10 欠佳

Marie-Andrée

家人同遊
不滿：整潔度、設施服務和住宿狀況
Cuisine vraiment mal équipée, plancher sale et le jardin était en mauvais état, les photos ne représentent pas la réalité, manque d’entretien. Je suis déçue de mon séjour.
於 2024 年 3 月住了 4 晚
Sofia 於 2024年3月11日的回應
Good night Marie-Andree,We are sorry to hear that your experience with us was not the best. For a next occasion we would like to tell you that the implements that you did not find at the time of your stay in the kitchen can be requested through the contact telephone number that we provide you at check-in. We will take into account the points that stand out and made your stay unpleasant to improve them

8/10 不錯

SCOTT

讚好：整潔度和住宿狀況
Sophia was very helpful and professional when we made a late night check-in. The bed room were comfortable and convenient.
於 2024 年 3 月住了 3 晚
Erica 於 2024年3月7日的回應
Scott,We appreciate your feedback. Come visit us again!

4/10 欠佳

DAVID

Property is very old. They have restrictions and fines for everything. There’s nobody to assist you. Everything’s done by cell phone. I found the entire experience not great. The department is very very small.
於 2024 年 2 月住了 2 晚
Sofia 於 2024年3月12日的回應
Good night David,We are sorry to hear that your experience with us was not the best. We would like to tell you that from 5 in the afternoon the office usually closes and your requirements can be resolved via WhatsApp, which is our means of contact. We hope that your stay with us will be much better soon.

4/10 欠佳

lina

不滿：整潔度、設施服務和住宿狀況
The rooms do not look like the pictures. Very dark outdated and smelled moldy.
於 2024 年 2 月住了 1 晚
Sofia 於 2024年3月12日的回應
Thank you Lina for the review. We are sorry that you experienced an issue during your stay but we hope we can host you again.

6/10 一般

Sharon

讚好：整潔度
It was too noisy. People chatting and having getogethers 2-3am. A boiler or ac and fridge made noise all night. Would stay in a double storey again. Pics made the place look massive - it was ok but I’d say a 3 star. No beach chairs, kitchen roll etc. other places have everything. The staff were helpful so it’s a shame
於 2024 年 2 月住了 7 晚
Sofia 於 2024年3月12日的回應
Thank you Sharon for the review. We are sorry that you experienced an issue during your stay but we hope we can host you again.

10/10 優異

Jaimie

多人同遊
讚好：整潔度、設施服務和住宿狀況
People on the resort really nice! Really clean! Approximit of everythin! Near walk to the beach! We enjoyed our stay! Definitly would return back!☺️
於 2024 年 2 月住了 3 晚
Erica 於 2024年3月7日的回應
Jaimie,We appreciate your feedback. Come visit us again!

2/10 很差

Christopher

親子同遊
不滿：整潔度、設施服務和住宿狀況
*** WARNING: COCKROACH INFESTED ROOMS!!! *** They moved us after 2 days of complaining of roaches and the new room they put us in also had roaches. They refused to refund us our money, not even a partial refund. We spent our Thanksgiving in roach infested rooms and Riverside Apts in Pompano was a nightmare to deal with. I’ll never stay here again. You’ve been warned! Look to stay somewhere else!
於 2023 年 11 月住了 4 晚
Sofia 於 2024年3月12日的回應
Thank you Christopher for the review. We are sorry that you experienced an issue during your stay but we hope we can host you again.

8/10 不錯

Shane

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
It was a very nice stay. The location was great and we got a good deal on the room. The only downside was when we checked in. We arrived 15 mins before check in and waited with someone in the room with no conversation for 15 mins. The individual was playing on her phone and did not look at us or say anything. They did not even let the manager know we were there. We felt like we were at customs waiting to get in a country.
於 2024 年 1 月住了 4 晚
Erica 於 2024年3月8日的回應
Shane,Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

8/10 不錯

Thiago

家人同遊
讚好：整潔度和客房舒適度
Quarto limpo , meu atendimento de check-in foi feito pelo WhatsApp. No local não tem recepção é tudo pelo zap . De maneira geral funcionou bem!
於 2024 年 1 月住了 1 晚
Sofia 於 2024年3月2日的回應
Good afternoon Thiago,We are happy to know that your stay met your expectations. Regarding the reception, yes we have it. The hours are from 09:00 am to 5:00 pm. For arrivals after this time, we provide the check-in service via WhatsApp. We hope to see you soon!

2/10 很差

Veronica (Davie)

親子同遊
不滿：整潔度、設施服務和住宿狀況
Stay Away from this place. The Rooms are not what is displayed online. My room smelled of mildew, the a/c unit was dripping water, the bathroom sink clogged, the elevator is disgusting. NEVER AGAIN
於 2024 年 1 月住了 2 晚
Sofia 於 2024年3月12日的回應
Thank you Veronica for the review. We are sorry that you experienced an issue during your stay but we hope we can host you again.

6/10 一般

Susan

家人同遊
讚好：整潔度
I want my MTV
My room did not have a remote for the TV and I was not provided a replacement.
於 2024 年 1 月住了 1 晚
Sofia 於 2024年3月12日的回應
Thank you Susan for the review. We are sorry that you experienced an issue during your stay but we hope we can host you again.

8/10 不錯

Danny

商務旅客
讚好：整潔度和客房舒適度
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年3月7日的回應
We appreciate your feedback. Come visit us again!

4/10 欠佳

Sheron

多人同遊
不滿：客房舒適度
Honestly speaking
The pictures look a lot better than the reality. I had to confirm with staff that I was at the right location because the exterior looked worst than the picture. Arrived early and the office was closed, I didn't realize this hotel does not have administrative staff onsite at all times so had to call and wait, most communication was via texting so make sure if you're from outside the US you have data coverage. The room was cold, didn't have control of AC coming thru the room vent because it was being controlled by the adjoining room(archaic), only had control of the portable unit in the room. Kitchenette was fine and the room was just ok, but the bathroom that you have to step up into was tiny. The shower stall is pinched, you can't bend over and if you're extremely overweight or obese forget about it. Had to ask for the room to be cleaned as it is not automatically done. The hotel needs TLC, but the location is great. Not sure how the ratings are so high, but that's how I was misled into staying.
於 2023 年 11 月住了 4 晚

10/10 優異

Denis

讚好：整潔度和住宿狀況
於 2023 年 12 月住了 7 晚
jena 於 2024年1月20日的回應
Thank you for your review. We hope to see you again in the near future.

4/10 欠佳

Kimberly (ELK GROVE VILLAGE)

家人同遊
不滿：整潔度、設施服務和住宿狀況
The attempt at renovating a very old, low income month-to-month apartment building fell short. It smelled clean and the decor looked nice, but the carpet in the bedroom was filthy (we had to wear our flip flops because it felt wet and our feet were turning black), and there were tons of small bugs crawling on the walls and in the sink of the bathroom. Bright lights in front coming through the kitchen blinds and frosted bathroom window and back bedroom window made it very hard to sleep since they couldn’t be blocked out. Neighbors were blasting music, partying, and smoking on the balcony outside at 1:00am. All staff were very pleasant and professional and outdoor pool area looked nice, but not much else to write home about.
於 2023 年 12 月住了 1 晚
Jeimy 於 2024年1月23日的回應
Thank you for your feedback. I am sorry for any inconvenience caused.

8/10 不錯

Andrew (Atlanta)

不滿：整潔度和住宿狀況
I tried to cancel after showing up to the property before my room was ready and after reading reviews. But the cancellation policy wasn’t in my favor. After staying there - no issues. I’ll start with this as a few reviews said otherwise: my 3rd floor room was clean and I had plenty of towels. Downside - dead batteries in the remote so the TV didn’t work. Oh - no tiny shelf in the shower to put the shampoo and soap. My guess is that they have a staffing and cash flow issue. That would explain the reviews and the property not being maintained as best as it could. The latter my own observation. Advice to the property manager: 1. Fix the singular elevator ASAP. 2. A little landscaping goes a long way and makes a great first impression. Invest in a truckload of mulch and bring the place back to its former “glory.” Site pictures are clearly old. 3. post pix of rooms with terracotta tile floors vs carpet - if that’s pre-renovation - let people know.
於 2023 年 12 月住了 1 晚
Jada 於 2023年12月11日的回應
Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

2/10 很差

Jade

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
First of all the pictures were absolutely fooling. I walked into the room and the floors were the first thing that set me off, they were dirty and the tile was nothing like the picture!. Then I went into the bathroom just wanted to take a shower and the handle was super lose barely holding on so I called the number they told me I had to pull it towards me (only thing good is how fast they responded and answered when I called) The whole stay I kept seeing little worms everywhere. Seemed more like a motel and I always had to walk up 8flights of stairs because the elevator was broken
於 2023 年 11 月住了 3 晚
Jada 於 2023年12月11日的回應
On behalf of management and our entire team, please let me express my deepest sincere apologies. From the nature of your comments, it appears we fell considerably short in our efforts to provide the service and accommodations you have come to expect.

8/10 不錯

Aaron

家人同遊, 親子同遊
讚好：整潔度
不滿：住宿狀況
Great rate. But elevator not working. Office closed early making check in challenging. Limited hours for housekeeping. Pool freezing.
於 2023 年 11 月住了 2 晚
Jada 於 2023年12月11日的回應
Thank you for taking the time to tell us about your stay. We are very happy to hear we met certain expectations. However, disappointed that we did not meet others. Your feedback is very important to us.

2/10 很差

Miguel

不滿：整潔度和住宿狀況
於 2023 年 11 月住了 2 晚
Jada 於 2023年11月30日的回應
I sincerely apologize this negatively impacted your stay. We do appreciate that you took the time to provide us with such insightful feedback.

2/10 很差

Carl

家人同遊
不滿：整潔度、設施服務和住宿狀況
Looked nice at first glance, but when we came back in the dark and turned on the lights, we saw all the creatures we were spending the night with. Since there is no real office, there was no one to tell. We left immediately and went somewhere else. There were roaches everywhere, clumps of hair smeared on the walls, a horrible worn out mattress, and huge stains on the curtians.
於 2023 年 11 月住了 4 晚
Jada 於 2023年11月30日的回應
On behalf of management and our entire team, please let me express my deepest sincere apologies. From the nature of your comments, it appears we fell considerably short in our efforts to provide the service and accommodations you have come to expect.

2/10 很差

Shaquira (Orlando)

於 2023 年 11 月住了 4 晚
Jada 於 2023年11月23日的回應
We truly apologize that we were not able to meet your expectations during this visit. It would be our pleasure to welcome you back in the near future and coordinate a great stay!

2/10 很差

Colletta

伴侶同遊
I would never stay at this property again! The pictures presented of the property are well staged. When you enter the property an old water fountain now filled with dirt and no attractive plantings. The property has very mature trees and does look nice. When we started to settle in our bed we noticed between the pillows had bugs crawling all over them which was why we didn't see them at first. We immediately called the contact number, packed up and were given another room.
於 2023 年 11 月住了 1 晚
Jada 於 2023年11月30日的回應
I regret our service and accommodations did not meet your expectations during your recent stay, please accept my sincere apologies. Rest assured that your comments have been shared with our team in an effort to make continued improvements where needed.

10/10 優異

Christopher (Westminster)

讚好：整潔度、設施服務和住宿狀況
Very spacious and nice rooms! Cool building and close to the beach. Couldn't have asked more from the room, a more unique stay than a regular hotel. Very comfy big bed. Staff were great with communicating check in and check out via text. Only small complaint was that their landscaping crew on Monday morning were LOUD with their work/equipment. If you have a late arrival like I did on a Sunday, don't plan on being able to sleep beyond 8am on a Monday morning. I thought I woke up in a war zone. But the other night was pleasant and would totally stay here again (just not on a Sunday night - Monday morning).
於 2023 年 10 月住了 2 晚
Jada 於 2023年11月14日的回應
Thank you for your time in writing this review. We are happy to know that we met certain expectations. We appreciate you pointing out the positive and negative side of your stay and we will take it into consideration. We look forward to welcoming you back on another great stay in the future.

10/10 優異

Ashlym

讚好：整潔度
於 2023 年 11 月住了 1 晚
Jada 於 2023年11月14日的回應
We appreciate your feedback. Come visit us again!

8/10 不錯

Elton Dos

讚好：整潔度和住宿狀況
於 2023 年 11 月住了 4 晚
Jada 於 2023年11月14日的回應
We appreciate your feedback. Come visit us again!

2/10 很差

rachel

家人同遊, 親子同遊, 伴侶同遊, 商務旅客
不滿：整潔度、設施服務和住宿狀況
Bathroom literally flooded. Every time someone flushed a toilet it would back up i to our bathroom and all over the floor Claimed maintenance wasnt there to fix it amd no one could give me extra towels to put down when asked because they had no one there. Please please dont stay here
於 2023 年 11 月住了 1 晚
Jada 於 2023年11月14日的回應
I sincerely apologize this negatively impacted your stay. We do appreciate that you took the time to provide us with such insightful feedback

10/10 優異

Aynagozel

讚好：整潔度和住宿狀況
Clean, quiet, parking included, quick with response, walking distance from the beach (3-4 minutes)
於 2023 年 11 月住了 6 晚
Jada 於 2023年11月14日的回應
Thank you for your review. We hope to see you again in the near future.

8/10 不錯

Elkin

讚好：整潔度和住宿狀況
Muy bien. Necesita mantenimiento
於 2023 年 11 月住了 3 晚

4/10 欠佳

Katie

商務旅客
不滿：整潔度、設施服務和住宿狀況
office staff was nice, but it was really ghetto. the office has lawn chairs for office chairs, the elevator is the scariest elevator i’ve ever been on. The apartment was dirty, unswept and even had hair from previous people still on shower walls. The property is dirty. the pool looked clean we didn’t stay to enjoy it. I don’t like goving a bad review because the lady in the office was sweet, but it really was gross.
Jada 於 2023年11月14日的回應
We regret your disappointments; I can assure you that we take your feedback very seriously and have shared your feedback with our team. It is through such feedback we are able to better our service for our future guests. We look forward to serving you again in the future!

6/10 一般

Mindy

於 2023 年 10 月住了 3 晚
Jada 於 2023年11月6日的回應
Thank you for your review. We hope to see you again in the near future.

10/10 優異

Lesley

讚好：整潔度和客房舒適度
於 2023 年 10 月住了 11 晚
Jada 於 2023年11月6日的回應
Thank you for your review. We hope to see you again in the near future.

10/10 優異

Kristin

家人同遊
讚好：整潔度、設施服務和住宿狀況
Everything was as expected. Clean. Great location
於 2023 年 10 月住了 2 晚
Jada 於 2023年11月6日的回應
We appreciate your feedback. Come visit us again!

2/10 很差

Alejandro

不滿：整潔度和住宿狀況
於 2023 年 11 月住了 1 晚
Jada 於 2023年11月6日的回應
Dear Valued Guest,Thank you for providing us your feedback, we apologize if your stay with us was unpleasant, we do hope you reconsider staying with us in the future.Front Desk

10/10 優異

ATALAY

讚好：整潔度和設施服務
Excellent service, very helpful, awesome place!!!
於 2023 年 10 月住了 1 晚
Jada 於 2023年11月6日的回應
Thank you for your review. We hope to see you again in the near future.

10/10 優異

John

於 2023 年 10 月住了 1 晚
Jada 於 2023年11月23日的回應
Thank you for your review. We hope to see you again in the near future.

10/10 優異

Roland

於 2023 年 10 月住了 3 晚
Jada 於 2023年11月23日的回應
We appreciate your feedback. Come visit us again!

2/10 很差

Ammy

不滿：住宿狀況
於 2023 年 10 月住了 1 晚
Jada 於 2023年10月31日的回應
Thank you for providing us your feedback, we apologize if your stay with us was unpleasant, we do hope you reconsider staying with us in the future.

2/10 很差

Marcus

不滿：住宿狀況
Bugs 🐛 everywhere.
於 2023 年 10 月住了 6 晚
Jada 於 2023年10月31日的回應
I sincerely apologize this negatively impacted your stay. We do appreciate that you took the time to provide us with such insightful feedback.

8/10 不錯

Per

讚好：客房舒適度
Flott beliggenhet
Veldig mye bra! Beliggenhet like ved en fantastisk strand, mange restauranter og kafeer i nærheten. Fint svømmebasseng i tropisk hage. Veldig bra rom med gode senger. Anlegget er litt slitt. LItt fraværende service.
於 2023 年 10 月住了 4 晚
Jada 於 2023年10月31日的回應
Takk for at du tok deg tid til å fortelle oss om oppholdet ditt. Jeg er glad for å høre at du likte oppholdet hos oss og var fornøyd med resultatet. Takk for at du påpekte fasilitetene vi har å tilby. Det er alltid et pluss for våre fremtidige gjester å høre fra andre gjester.

10/10 優異

GLADYS

讚好：整潔度和設施服務
Clean property, budget friendly and walking distance to the beach.
於 2023 年 10 月住了 5 晚
Jada 於 2023年10月18日的回應
Dear Valued Guest,Thank you for your review. We hope to see you again in the near future.Best Regards,Front Desk

2/10 很差

Kettly

親子同遊, 寵物同遊
不滿：整潔度和住宿狀況
Very unprofessional, I broke out really bad from the sheets on the bed the bed had a big dent in it made me very uncomfortable my back was aching the couches seems cheap and dirty loud noise upstairs at night seems like everyone that’s there did drugs the people in the office was blowing up my phone before check out time and never offered me new towels or rags or toilet papers
於 2023 年 10 月住了 3 晚
Matias 於 2023年10月11日的回應
Hello KettlyWe are sorry about your experience in your stay with us. Front desk was calling you as your check out was set for a day and you needed another day, we extended your stay and later at the check out time you came back two hours later than the set out time for your reservation. As well we noted you had a dog that was not informed at the check in.We will take notes to provide better stay for our future guests.