外觀

勞德戴爾堡機場/科魯茲港萬豪春丘套房酒店的評價

3 out of 5

評價

8.2

很好

10 分評分,優異;1390 則評價中有 700 則" "
8 分評分,不錯;1390 則評價中有 338 則" "
6 分評分,一般;1390 則評價中有 160 則" "
4 分評分,欠佳;1390 則評價中有 105 則" "
2 分評分,很差;1390 則評價中有 87 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

7.8/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

Niambi

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Toilet did not flush properly, parking lot does not have great lighting at night.
於 2024 年 4 月住了 1 晚

10/10 優異

Areyli

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Buen hotel, recomendado
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日的回應
Dear Areyli, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and sharing your feedback. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we are delighted to learn that your expereince was exceptional. Your recommendation means a lot to us, and we look forward to hosting you again soon.Sincerely, Freddy Serna, General Manager

10/10 優異

Cassidy

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff. Wish we would have gotten some info on hours of the pool and breakfast. Booked here mostly because of the included breakfast. Didn’t know what time it ended & missed it.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日的回應
Dear Cassidy, Thank you for taking the time to share your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. Our team strives to provide a warm and welcoming atmosphere, and we are delighted to hear that their efforts resonated with you. We understand your disappointment about the pool and breakfast hours. In the interest of transparency, we aim to keep our website updated with the latest information to ensure our guests are well-informed before booking. We regret if you were not aware of this information prior to your arrival. We appreciate your understanding and look forward to hosting you again soon.Sincerely, Freddy Serna, General Manager

10/10 優異

Sandra

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Très belle et grande chambre, hôtel bien situé, shuttle et déjeuner inclus, boutiques et restos à proximité. Piscine vraiment bien.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日的回應
Dear Sandra, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and for sharing your feedback. Our location, surrounded by convenient shops and restaurants, aims to provide you with everything you need right at your fingertips. It is wonderful to know that you enjoyed our spacious accommodations, providing the perfect retreat during your time with us. Our shuttle service was crafted to ensure your travels were seamless and stress-free. Additionally, we are pleased to learn that you found our complimentary lunch offering to your liking and had the opportunity to relax by our outdoor pool. We look forward to welcoming you back for another memorable visit.Sincerely, Freddy Serna, General Manager

10/10 優異

Rebekkah

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Marie-Pier

讚好:整潔度、職員與服務、設施服務和住宿狀況
Superbe!! Et petit déjeuner complet et de qualité
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日的回應
Dear Marie-Pier, Thank you for your outstanding review! We are delighted to hear that you thoroughly enjoyed your experience with us. Ensuring our guests start their day off right with a satisfying meal is a priority for us, and we are also pleased to know that our delicious breakfast offerings contributed to your overall satisfaction. We look forward to welcoming you back to SpringHill Suites Fort Lauderdale Airport & Cruise Port the next time you are in the area.Sincerely, Freddy Serna, General Manager

10/10 優異

Donald (Hillsboro)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Hotel was great. Perfect for the night before a cruise. Nice area around hotel for dinner
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日的回應
Dear Donald, Thank you for taking the time to share your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are delighted to hear that your experience was exceptional and that you found our proximity to the cruise port and diverse dining options convenient for your travel plans. We look forward to welcoming you back again soon.Sincerely, Freddy Serna, General Manager

8/10 不錯

Raveen

於 2024 年 4 月住了 1 晚

10/10 優異

john

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice area and within walking distance to nice restaurants (Firebirds was excellent). Shuttle to/from the airport was easy and close. Only 10 minutes from the airport. Hotel was nice and staff was polite and professional.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日的回應
Dear John, We are thrilled to hear that you appreciated our hotel's convenient location near the airport and the diverse dining options available nearby, including the Firebirds restaurant. Providing easy access to both travel and dining experiences is a priority for us. Our shuttle service aims to make your journey seamless, ensuring you arrive with ease. Additionally, we are pleased to hear that our impeccable service made a positive impression on you. Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back for another fantastic visit in the future.Sincerely, Freddy Serna, General Manager

10/10 優異

Laura

家人同遊
Friendly staff, everything was clean, breakfast was great.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日的回應
Dear Laura, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. Providing a comfortable atmosphere and wonderful hospitality are our top priorities, and we are delighted to hear that you enjoyed our spotless accommodations and courteous service. It is also wonderful to know that you relished our delicious breakfast offerings. We look forward to welcoming you back for another outstanding visit in the future.Sincerely, Freddy Serna, General Manager

4/10 欠佳

jeffrey

不滿:整潔度和住宿狀況
Room had a leak on floor, older and outdated
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日的回應
Dear Jeffrey, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your room conditions. Your comfort is of utmost importance to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to enhance the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a flawless visit.Sincerely, Freddy Serna, General Manager

8/10 不錯

Dawn Anne

家人同遊
讚好:住宿狀況
Property was good Rooms were large. Signed up for our transportation to the airport but when we went down for our time the shuttle was full and had to take other transportation. This was stressful as we had previously signed up for a spot the day before.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日的回應
Dear Ms. Anne, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and for sharing your feedback. We are delighted to hear that you enjoyed our spacious accommodations. However, we sincerely apologize for the inconvenience you encountered with the shuttle service. We understand your disappointment, and regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we look forward to welcoming you back to provide you with the hospitality we are known for.Sincerely, Freddy Serna, General Manager

8/10 不錯

Andrea

讚好:職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月30日的回應
Dear Andrea, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely, Freddy Serna, General Manager

8/10 不錯

Antonino

多人同遊
讚好:整潔度、職員與服務和住宿狀況
The proximity to shopping and dining options. And of course our stay came with a hot breakfast and the free airport shuttle pick-up.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月29日的回應
Dear Antonio, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are delighted to know that our location near shopping and dining options added convenience to your stay. it is also wonderful to learn that you enjoyed our delicious breakfast offerings and took advantage of our complimentary shuttle service. We look forward to welcoming you back for another fantastic visit.Sincerely, Freddy Serna, General Manager

8/10 不錯

Amanda

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay, room was clean, nice and well equipped
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月28日的回應
Dear Amanda, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port for your recent visit. We are thrilled that you enjoyed the spaciousness of your suite and all the extra amenities. Having a microwave, fridge, wet bar, and coffee station are great amenities for our guests. We make every effort to ensure you have a comfortable experience. Thank you again for choosing us. We can't wait to see you again.Sincerely, Freddy Serna General Manager

10/10 優異

Ingrid D

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay. Room was perfect for 5 and didnt feel crowded. Lots of stores in the are. Walking distance to Dania Point shopping which was a very nice area. Buffet breakfast had lot of food variety. Stuff polite and friendly.
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月29日的回應
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. The proximity to Dania Point shopping must have been convenient, and we are delighted to hear that you enjoyed exploring the area. It is also wonderful to know that our well-maintained accommodations and courteous service met your expectations. Our buffet breakfast aims to please you with its diverse food offerings, and we are also glad you found it satisfying. We look forward to welcoming you back the next time you are in the area.Sincerely, Freddy Serna, General Manager

10/10 優異

Cathy

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff very freindly and helpful. Kick off our cruise woth complimentary mimosa. The area has lots of shopoing and eating options within 5 min walk. Very nice rooms with separate arwa to relax ans watch tv.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月28日的回應
Dear Cathy, Thank you for your terrific review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad our courteous associates made you feel welcome, and your suite had everything you needed to make you feel at home. We also appreciate you mentioning our convenient location and well-appointed accommodations. We want every guest to have an exceptional visit, so we are always pleased to read excellent reviews like yours. It was a pleasure to host your stay before the cruise, and we look forward to your next visit. Sincerely, Freddy Serna General Manager

8/10 不錯

Nathanael

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great location with shopping and dining close by. Room was exactly as advertised - comfortable and spacious, exactly what I need. Nice to have 2 TVs and a pull out couch (if needed).
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月27日的回應
Dear Nathanael, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and for your kind feedback. We are pleased to know that your overall stay was satisfying and that you loved our beautiful property. We are also glad that you enjoyed our convenient location as well as spacious and relaxing accommodations. It was our pleasure hosting you, and we look forward to welcoming you again soon.Sincerely, Freddy Serna General Manager

2/10 很差

Natalie

親子同遊
不滿:職員與服務和住宿狀況
Poor service. Room was clean but water in the bathroom was yellow. Staff was not friendly. Bed was uncomfortable. Check in process is deceiving, room took 4 hours to be ready.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月28日的回應
Dear Natalie, Thank you for taking the time to review your stay with us. We want to extend our apologies for not providing you a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. We are also very sorry for the water issues you had in your bathroom, and we will share your comments appropriately. We do regret your disappointment due to the level of service you received from our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely, Freddy Serna General Manager

10/10 優異

Khateyah

讚好:整潔度、職員與服務、設施服務和住宿狀況
They let me know few hours early which I appreciated Finally staff My first time coming to Florida I liked it
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月26日的回應
Dear Khateyah, Thank you for the terrific review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We appreciate you mentioning how our staff made you feel welcome and went the extra mile to make you feel at home. Your comments have been shared with the team, and they truly appreciated the recognition. We look forward to being of service the next time you are in Fort Lauderdale. Sincerely, Freddy Serna General Manager

8/10 不錯

Judy

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff and breakfast
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月25日的回應
Dear Judy, Thank you for taking the time to post your review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. It is nice to know you were pleased with our courteous associates. We are also glad the complimentary breakfast buffet started your day on the right note. We appreciate your feedback, and we hope to see you again on your next visit to the area.Sincerely, Freddy Serna,General Manager

10/10 優異

Judy

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed there 3 times it was great , great shopping area , staff and breakfast included was amazing
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月25日的回應
Dear Judy, Thank you for making SpringHill Suites Fort Lauderdale Airport & Cruise Port your home away from home. It is delightful to know we continued to meet your expectations and that you were pleased with our ideal location and courteous associates, as well as the complimentary breakfast we offer. It is always a pleasure hosting your visit, and we look forward to welcoming you back soon. Sincerely, Freddy Serna,General Manager

10/10 優異

thomas

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月25日的回應
Dear Thomas, Thank you for your terrific rating of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Sincerely, Freddy Serna,General Manager

10/10 優異

Sylvain

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Bon rapport qualité prix
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月24日的回應
Dear Sylvain, Thank you for making SpringHill Suites Fort Lauderdale Airport & Cruise Port a part of your travel plans. We are thrilled to know we met all of your expectations and that you appreciated the great value we offer to our guests. It was a pleasure hosting your visit, and we hope to see you again soon. Sincerely, Freddy Serna,General Manager

10/10 優異

Rachel

親子同遊
讚好:整潔度、職員與服務和住宿狀況
Very friendly staff, clean rooms and pool area. Breakfast was well stocked
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月24日的回應
Dear Rachel, Thank you for the wonderful review! We were happy to read your suite was impeccably clean and that you were pleased with our courteous associates and well-kept pool area. It is also delightful to read you had a great breakfast experience. We appreciate your business, and all of us here at SpringHill Suites Fort Lauderdale Airport & Cruise Port look forward to your return soon. Sincerely, Freddy Serna,General Manager

8/10 不錯

Wayan (Burnaby)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月24日的回應
Dear Wayan, All of us at SpringHill Suites Fort Lauderdale Airport & Cruise Port appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Sincerely, Freddy Serna,General Manager

4/10 欠佳

Lucinda (Morgan)

伴侶同遊
讚好:職員與服務
不滿:住宿狀況
Room 623: Window shade could not be lowered. There was no bath mat so had to use hand towel.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月23日的回應
Dear Lucinda, Thank you for choosing to stay with us. We are sorry for the issues you encountered in the room assigned to you. We have taken note of the concerns you raised and will share them appropriately as we are continually striving to ensure a perfect visit for every guest. We are grateful for your feedback, and we hope you will consider giving us another chance to prove we are up to the task of delivering flawless accommodations.Sincerely, Freddy Serna,General Manager

10/10 優異

dawn

讚好:整潔度、職員與服務和住宿狀況
We have stayed before and always enjoyed the property and location. However, room, AC unit this time was extremely loud and it rattled the whole evening long. I would have shifted rooms but my partner is disabled and changing was a large inconvenience. Little sleeping occurred with the continuous noise
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月23日的回應
Dear Dawn, Thank you for making SpringHill Suites Fort Lauderdale Airport & Cruise Port your home away from home. We are glad to know you were pleased with our beautiful property and prime location. However, we are sorry for the noise disturbances you and your partner encountered from the air conditioning unit in your room during your recent stay. We will address this appropriately and are grateful for your feedback. We hope to see you both again on your future visit to the area. Sincerely, Freddy Serna,General Manager

6/10 一般

Denise

家人同遊, 商務旅客
讚好:整潔度、職員與服務和設施服務
We had a room by the elevator so it was very loud and the vent fan in the bathroom was loud. Also the laundry room was located by our room and the the machines were loud when they were watching and spinning I was charged for someone else’s purchases in the snack room
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月23日的回應
Dear Denise, Thank you for sharing your feedback. We sincerely apologize for the challenges you faced with the noise disturbances during your time with us. Your comfort is of utmost importance to us, and we regret not meeting your expectations. Additionally, we are sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We will share your comments appropriately, and we appreciate your patience.Sincerely, Freddy Serna, General Manager

10/10 優異

Betty (London)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Dear Betty, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon. Sincerely, Freddy Serna, General Manager

10/10 優異

Nekia

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Dear Nekia, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon. Sincerely, Freddy Serna, General Manager

10/10 優異

JASON (Anaheim)

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is really nice and price is great. I like the convenience they offer for the Everglade cruise port. The rooms was a nice size and clean. Also they served continental breakfast which is a bouns. The one thing I really dislike was the shuttle pick up service from the airport. They need to have a better system on who was first waiting for pick up.It was a lot of families stuck waiting in the hot sun because shuttle drivers were not doing a good job of keeping track of who was there first waiting to be picked up it was kind of chaotic.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月21日的回應
Dear Jason, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are delighted to hear that you enjoyed our spacious accommodation and delicious breakfast options. However, we sincerely apologize for the inconvenience you encountered with the shuttle service. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate team to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely, Freddy Serna, General Manager

8/10 不錯

Krista

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月20日的回應
Dear Krista, All of us at SpringHill Suites Fort Lauderdale Airport & Cruise Port appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Sincerely, Freddy Serna General Manager

8/10 不錯

Susan

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel was clean, those that i interacted with at front desk were very pleasant and helpful. The breakfast was good. Stayed there before and after my cruise and would choose them again
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月18日的回應
Dear Susan, Thank you for your review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad our team made you feel welcome and you loved our breakfast offerings. We want every guest to have an exceptional visit, so we are always pleased to read nice reviews like yours. Your kind remarks will be shared with our team. It is always a joy to see our guests are excited about returning; we look forward to it! Sincerely, Freddy Serna General Manager

8/10 不錯

queeny

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月17日的回應
Dear Queeny, We are happy you chose SpringHill Suites Fort Lauderdale Airport & Cruise Port for your recent visit to Fort Lauderdale. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely, Freddy Serna General Manager

10/10 優異

Albannette

讚好:整潔度、職員與服務和住宿狀況
Front desk staff welcome was very helpful A Just a request for security guest, more light at the parking lot
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日的回應
Dear Albannette, Thank you for being our guest at SpringHill Suites Fort Lauderdale Airport & Cruise Port and for your kind comments about our dedicated associates. We are pleased to know that our front desk staff took great care of you, and we will share your compliments with them. However, we are sorry for any inconvenience you had at the parking lot, and we will share your feedback with the appropriate individuals. Thank you again, and we look forward to hosting you again soon.Sincerely, Freddy Serna General Manager

2/10 很差

Guetchine

於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日的回應
Dear Guetchine, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely, Freddy Serna General Manager

10/10 優異

Sayeed

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place, close to shopping and food.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月15日的回應
Dear Sayeed, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and for your generous comments. We are pleased to know that your stay was perfect in every way possible and that you loved our beautiful property. We are also glad that you enjoyed our proximity to the restaurants and shopping center. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely, Freddy Serna General Manager

10/10 優異

John

讚好:整潔度、職員與服務、設施服務和住宿狀況
Will stay there again
於 2024 年 4 月住了 1 晚

10/10 優異

Mairym

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The employees are awesome!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月13日的回應
Dear Mairym, Thank you for the terrific review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We appreciate your mentioning how our staff made you feel welcome and went the extra mile to make you feel at home. We will share your comments with the team, and they truly appreciate the recognition. We look forward to serving you the next time you are in Fort Lauderdale. Sincerely, Freddy Serna General Manager

10/10 優異

Patricia

讚好:整潔度、職員與服務和住宿狀況
Las instalaciones son muy comodas
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月13日的回應
Dear Patricia, Thank you for your fantastic rating! We are delighted to know you loved every aspect of our hotel and liked the amenities we offered. We hope to welcome you back soon to SpringHill Suites Fort Lauderdale Airport & Cruise Port.Sincerely, Freddy Serna General Manager

4/10 欠佳

huanhua

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月13日的回應
Dear Huanhua, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely, Freddy Serna General Manager

6/10 一般

Mike

商務旅客
讚好:職員與服務
Average. Noisy AC unit. Dirty bathroom in hotel and door to room barely closes to lock
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月12日的回應
Dear Mike, Thank you for posting a review of your recent stay. We are disappointed to know you had issues with the air unit in your room and for the concerns you had with the door. We appreciate you bringing this to our attention; we will address this accordingly and are grateful for your patience. We are also sorry for the cleanliness issues you encountered in your bathroom. We will share your comments with the appropriate individuals to ensure these are not repeated. We hope you will give us another opportunity to provide you with the hospitality for which we are known. Sincerely, Freddy Serna General Manager

4/10 欠佳

Steven

家人同遊, 多人同遊
不滿:設施服務和住宿狀況
Very noisy. Blinds didn’t work. No way to block Out light Elevator inaccessible.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月12日的回應
Dear Steven, Thank you for sharing your experience at our hotel. We sincerely apologize for the noise concerns during your time with us and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We are also sorry for the issues you had with the elevator. We value your remarks and will address them with our team. We hope you will consider us for your next visit so we may have the opportunity to better your stay. Sincerely, Freddy Serna General Manager

10/10 優異

Jeff

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
good
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月11日的回應
Dear Jeff, We appreciate you choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely, Freddy Serna, General Manager

10/10 優異

Shelton (Port St Lucie)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy access to highway, close to airport shopping and dining.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月11日的回應
Dear Shelton, Thank you for your wonderful review. We are glad we exceeded your expectations and that our location perfectly suited your needs. We are just a short drive from both the cruise port and airport, and our guests are always pleased to find they can walk to restaurants and a nice shopping center. Thank you again for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port. We look forward to your next visit!Sincerely, Freddy Serna, General Manager

10/10 優異

misty

讚好:整潔度、職員與服務和住宿狀況
We were pleasantly surprised by this hotel . The hotel close to airport , with shuttle. Lots places to eat and shop walking distance . But most important staff was excellent. Easy check in , very accommodating and went extra mile . Will stay here again
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月11日的回應
Dear Misty, Thank you for your excellent feedback. We are pleased we exceeded your expectations and that our ideal location and cost-saving shuttle service added enjoyment to your visit. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all of our guests, and we appreciate you for acknowledging their efforts. All of us at SpringHill Suites Fort Lauderdale Airport & Cruise Port look forward to having you stay with us again. Sincerely, Freddy Serna, General Manager

6/10 一般

Lindsay

讚好:職員與服務
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月11日的回應
Dear Lindsay, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely, Freddy Serna, General Manager

10/10 優異

Melanie

家人同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
The employees were helpful however, the hotel seemed dirty and in need of upkeep and repairs. It did not seems like a Marriott quality hotel at all. The AC unit was really loud and the pillows were awful.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月10日的回應
Dear Melanie, Thank you for taking the time to convey your feedback to us. We are delighted that the service you received from our associates was the highlight of your stay. We work hard to exceed the expectations of our guests, so we appreciate your comments. That said, we are sorry for the concerns related to the disturbance caused by the air unit in your room and the upkeep of our hotel. We appreciate you sharing this with us as we always seek for ways to improve our guest experience. Thank you once again for being a guest at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we hope to welcome you again.Sincerely,Freddy Serna,General Manager

10/10 優異

Lila

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice, clean and safe.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月10日的回應
Dear Lila, Thank you for sharing your comments about SpringHill Suites Fort Lauderdale Airport & Cruise Port We are pleased to read how much you loved our clean and refreshing accommodations; everything we do is aimed at making our guests feel right at home. It was a pleasure having you, and we hope to see you again on your next visit to the area. Sincerely,Freddy Serna,General Manager