2 間酒吧/酒廊、池畔酒吧、海灘酒吧

勞德岱堡 W 酒店的評價

4.5 out of 5
勞德岱堡 W 酒店
401 North Fort Lauderdale Beach Blvd., Fort Lauderdale, FL

評價

7.8

不錯

10 分評分,優異;1005 則評價中有 506 則" "
8 分評分,不錯;1005 則評價中有 173 則" "
6 分評分,一般;1005 則評價中有 121 則" "
4 分評分,欠佳;1005 則評價中有 101 則" "
2 分評分,很差;1005 則評價中有 104 則" "

8.0/10 

整潔度

8.2/10 

職員與服務

8.0/10 

設施服務

8.0/10 

住宿狀況

8.2/10 

環保程度

評價

2/10 很差

Jennifer

家人同遊
讚好:設施服務
不滿:整潔度和職員與服務
When we first checked in everything was really nice and the property seemed really awesome. They said the pool was heated but it was freezing cold. That night there were cockroaches in room and a lot of them. We switched rooms and all seemed better. At check out we were charged an extra $300 the parking that they said was free is actually $55 a night and they said we ate food from the minibar that we didn’t and that we made phone calls when we didn’t. When I called to dispute the charges they said they would adjust the charges and they never did they still left all the charges. I will be disputing with my CC company.
於 2024 年 4 月住了 2 晚
Director of Marketing 於 2024年5月2日的回應
Hello Jennifer, Thank you for evaluating your stay with us. We are very sorry for the frustration you experienced due to the lack of accurate information regarding the temperature of our WET Deck pool and for the disturbances you reported in your initial room. Our pest control provider continuously services the hotel, and we will ensure procedures are being followed to prevent any future concerns. We would also like to convey that our parking fee is listed on our site so guests can have this information before booking with us. Your feedback highlights the importance of continuously improving our communication, and we appreciate you sharing it with us. Furthermore, we apologize for the billing-related issues you encountered and for the lack of satisfactory assistance from our end. Our team is actively looking into this matter to ensure that any erroneous charges are promptly addressed and refunded. Please allow us a little time to investigate and rectify the situation. We would be grateful for your patience and understanding in the meantime.All the Best,Alexis Espejo,Director of Marketing

8/10 不錯

George

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful rooms, lobby and property
於 2024 年 4 月住了 3 晚
Director of Marketing 於 2024年5月1日的回應
Hello George, Thank you for choosing W Fort Lauderdale for your stay and sharing your experience. We were pleased to read that from our rejuvenating rooms to our lobby, you loved our accommodations and property. We hope to have the pleasure of hosting you again at our in the future.All the Best,Alexis Espejo,Director of Marketing

2/10 很差

Chris

不滿:整潔度、職員與服務和住宿狀況
Staff tried to scam my friend. Not cool
於 2024 年 4 月住了 3 晚
Director of Marketing 於 2024年4月30日的回應
Hello Chris, Thank you for choosing us and taking the time to leave a review. We are truly sorry for not meeting these expectations and for any concerns you experienced with regard to our service. We aim to give each guest the absolute best service possible, and we are disappointed if we did not meet these expectations. We have shared your concerns with our Talent as we are always striving to improve our services and guest experience on all levels. We appreciate your patience and hope you will give us another occasion to provide the amplified experience for which we are known.All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Alexis

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved everything about this stay. Enjoyed the pool and DJ the most. Staff was very kind and accommodating as well.
於 2024 年 4 月住了 2 晚
Director of Marketing 於 2024年4月29日的回應
Hello Alexis, It was a pleasure to welcome you to W Fort Lauderdale. We are thrilled to read you had a great time at our inviting WET Deck, and we appreciate your gracious remarks about our energetic Talent. We hope we will be the first hotel you think of on future trips to Fort Lauderdale. All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Daniel

讚好:整潔度、職員與服務、設施服務和住宿狀況
Limitless things to do and see
於 2024 年 4 月住了 1 晚
Director of Marketing 於 2024年4月29日的回應
Hello Daniel, We are pleased you had an energizing and fulfilling experience at W Fort Lauderdale and that our supreme location helped to make your stay so memorable. We believe in inspiring possibilities and offering limitless opportunities all at an excellent value for our guests! We look forward to seeing you again soon. All the Best,Alexis Espejo,Director of Marketing

10/10 優異

MITCHELL

家人同遊
讚好:整潔度和住宿狀況
Ninesh at front desk was amazing . Very nice man , knowledgeable and courteous . Thank you
於 2024 年 4 月住了 1 晚
Director of Marketing 於 2024年4月29日的回應
Hello Mitchell, We appreciate your lovely review of W Fort Lauderdale. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your kind comments to Ninesh. It was a pleasure hosting you, and we look forward to your next visit.All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Jose

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We recently had the pleasure of staying at W Fort Lauderdale and had an exceptional experience thanks to the outstanding service provided by Raul Lopez. From the moment we arrived, He went above and beyond to ensure our stay was comfortable and enjoyable. He was friendly, attentive, and always available to help with any questions or requests we had. We were made to feel like a valued guest and would highly recommend W Fort Lauderdale to anyone looking for a wonderful stay.
於 2024 年 4 月住了 1 晚
Director of Marketing 於 2024年4月27日的回應
Hello Jose, Thank you for your warm-hearted review of W Fort Lauderdale and for recommending us to future guests. We could not be more delighted to read about the special attention you received from Raul. We are fortunate to have him as a member of our team, and it comes as no surprise to see the dedicated service he demonstrated to you during your stay. We hope you will come back soon for another meaningful experience.All the Best,Alexis Espejo,Director of Marketing

8/10 不錯

Annie

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Director of Marketing 於 2024年4月23日的回應
Hello Annie, Thank you for the great rating! We love that you had a wonderful stay at W Fort Lauderdale. It was our pleasure having you, and we look forward to your return.All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Laura

讚好:整潔度、職員與服務、設施服務和住宿狀況
Incredible service, chris at front desk was so helpful and made our experience at the W for the first time very memorable. Jose by the pool is the BEST!!
於 2024 年 4 月住了 1 晚
Director of Marketing 於 2024年4月22日的回應
Hello Laura, Thank you for your recent stay at W Fort Lauderdale and your gracious review. Our Talent's highest priority is making sure every guest has a meaningful, inspiring visit. We appreciate you calling out Chris and Jose for their devotion to service; we will share your kind words with them and thank them personally. Thank you again; we look forward to seeing you soon. All the Best,Alexis EspejoDirector of Marketing

10/10 優異

Jasmine

多人同遊
Excellent experience! Staff was amazing and we would definitely come back.
於 2024 年 4 月住了 2 晚
Director of Marketing 於 2024年4月22日的回應
Hello Jasmine, Thank you for taking the time to share your wonderful feedback with us. We are thrilled to know that you enjoyed your stay and that our Talent took great care of you. It was a pleasure hosting you and we look forward to welcoming you back at W Fort Lauderdale again soon.All the Best,Alexis EspejoDirector of Marketing

10/10 優異

Hillary

於 2024 年 4 月住了 1 晚
Director of Marketing 於 2024年4月23日的回應
Hello Hillary, Thank you for the outstanding rating for W Fort Lauderdale. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your stay with us. Stop by again soon; we will be looking forward to it!All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Eve

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It is a great place to stay
於 2024 年 4 月住了 3 晚
Director of Marketing 於 2024年4月20日的回應
Hello Eve, We are pleased you had an energizing and fulfilling stay at W Fort Lauderdale and that you found our property to be a rejuvenating retreat. Thank you for the generous rating, and we look forward to hosting you again soon.All the Best,Alexis Espejo,Director of Marketing

6/10 一般

Sébastien

不滿:整潔度和職員與服務
Propreté de l’établissement en général laisse à désirer, certain membre du personnel arrogant.
於 2024 年 4 月住了 2 晚
Director of Marketing 於 2024年4月18日的回應
Hello Sébastien, Thank you for your review. We always want to go above and beyond for our guests with every detail, so we are sorry that was not your experience. We have shared your comments with our Style Department, and we will use your feedback to improve our services going forward. It is also disappointing to learn that you did not experience some of our Talent members at their best. We will follow up with the appropriate individuals and take action in keeping with our commitment to providing warm and authentic hospitality to our guests. We hope you will give us another chance to make a favorable impression. All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Mary Beth

讚好:整潔度、職員與服務和住宿狀況
Great location across street to beach. Beach chairs and towels make enjoying the beach hassle free Excellent service and check-in was superb. Early check in and late check out. Rooms and bed and linens were very comfortable. Night flight and offered access to amenities all day til departure. Highly recommend.
於 2024 年 4 月住了 2 晚
Director of Marketing 於 2024年4月17日的回應
Hello Ms. Beth, Thank you for your gracious review of W Fort Lauderdale. It is delightful to know you had a great time at the beach and that you were impressed with our fantastic location and outstanding hospitality. We are also happy to read you enjoyed our relaxing accommodations and exceptional amenities. We appreciate you recommending us to future travelers, and we look forward to welcoming you again for another revitalizing experience. All the Best,Alexis Espejo,Director of Marketing

8/10 不錯

Vincent

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Need more lighting in the room bathrooms, other than that we love the property. We come once a year !
於 2024 年 4 月住了 3 晚
Director of Marketing 於 2024年4月17日的回應
Hello Vincent, Thank you for making W Fort Lauderdale your home away from home and for your loyalty to our hotel. We are happy to know you continue to enjoy most aspects of our property. However, we regret not meeting some of your expectations. We have taken note of your feedback regarding the need for more lighting in our accommodations and have shared it appropriately, as we are always looking for ways to improve. We look forward to seeing you again soon. All the Best,Alexis Espejo,Director of Marketing

2/10 很差

Bajram

讚好:整潔度
不滿:職員與服務
Gave me the room I never wanted and accused me of using there snack bar
於 2024 年 3 月住了 5 晚
Director of Marketing 於 2024年4月18日的回應
Hello Bajram, Thank you for reviewing your stay with us. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It is also disappointing to read your specific remarks, as we never want to cause any discomfort to our guests. Your feedback is valuable, and we are actively looking into the situation to better understand what transpired; your patience is appreciated in the meantime. All the Best,Alexis Espejo,Director of Marketing

8/10 不錯

Nicholas

讚好:整潔度、職員與服務、設施服務和住宿狀況
Proximity to beach was great but staff at beach was rude to my husband who wanted a chair for our daughter and made a scene- not professional
於 2024 年 4 月住了 4 晚
Director of Marketing 於 2024年4月17日的回應
Hello Nicholas, Thank you for taking the time to share your review of W Fort Lauderdale. While we are happy to read you appreciated our proximity to the beach, we are very sorry for the unpleasant experience your husband had with the beach attendants and for the frustration this caused you and your family. Please be assured we will follow up with the appropriate individuals and take action, as treating our guests with respect and authentic, warm service is of utmost importance to us. We value your feedback and hope you will give us another chance to make a better impression. All the Best,Alexis Espejo,Director of Marketing

6/10 一般

Jeandark

讚好:整潔度和住宿狀況
於 2024 年 4 月住了 3 晚
Director of Marketing 於 2024年4月17日的回應
Hello Jeandark, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have another chance to provide you with the flawless experience you deserve soon. All the Best,Alexis Espejo,Director of Marketing

6/10 一般

Steven

伴侶同遊
讚好:住宿狀況
不滿:整潔度
My room didn’t get cleaned properly twice. The services weren’t great and vallet was unreliable. Overall room was fine but the lack of cleaning and missed on vallet was annoying
於 2024 年 4 月住了 3 晚
Director of Marketing 於 2024年4月17日的回應
Hello Steven, Thank you for taking the time to post your review. We are disappointed about the issues with the styling of your room. We have addressed this with our Style Department to improve going forward. Furthermore, we apologize for your dissatisfaction with the Wheels service. Our focus is on providing advanced hospitality in all areas of our hotel; therefore, we are grateful for your feedback as we continually strive to elevate our efforts. We appreciate your patience and hope to have another chance to provide you with the seamless stay you deserve!All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Carsyn

讚好:整潔度、職員與服務和住宿狀況
I really enjoyed this beach front stay. The staff was very helpful, we were able to check in early, and use the beach and pool amenities. I wish I could have stayed longer!
於 2024 年 4 月住了 1 晚
Director of Marketing 於 2024年4月17日的回應
Hello Carsyn, We are pleased to know you had an enjoyable experience at W Fort Lauderdale. It is gratifying to read we were able to provide you with an early check-in and that you loved our energetic amenities and the attentive service provided by our Talent. Thank you for your generous feedback, and we look forward to welcoming you again for an extended stay. All the Best,Alexis Espejo,Director of Marketing

8/10 不錯

Frank Anthony

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Director of Marketing 於 2024年4月17日的回應
Hello Mr. Anthony, We are glad you enjoyed your time at W Fort Lauderdale. Thank you for your kind rating, and we look forward to your next visit. All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Amanda

讚好:整潔度、職員與服務、設施服務和住宿狀況
I had a great stay. The room was clean and the hotel staff were so sweet, polite and accommodating. The resturaunts were grea! I loved the vegan restaurant as I am celiac and they had a variety of options to suit my needs! The gentleman at the valet were also so sweet. I came down at the height of spring break/prom so it was crazy. They kept offering apologies (even when not needed) and I never had to wait more than a few minutes to drop off or pick up. The only thing I would change is the amount of beach towels! I went to the beach at 930 and they had no towels, but the staff assured me they’d have a towel for me shortly and promptly brought one over when their new cart came.
於 2024 年 4 月住了 3 晚
Director of Marketing 於 2024年4月16日的回應
Hello Amanda, Thank you for the fantastic review and for pointing out all the details that amplified your stay at W Fort Lauderdale. We appreciate you mentioning our urban rooms, spirited Talent, and exceptional culinary offerings. We can’t wait to welcome you back!All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Jose

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My wife and I stayed the weekend for our 12th wedding anniversary and all I can give is praise to the W hotel, from check-in to check-out. everything was perfect. The staff is friendly, the room was clean, the pool area was fun, and the dinning options were excellent! We will stay here in the future!
於 2024 年 4 月住了 2 晚
Director of Marketing 於 2024年4月15日的回應
Hello Jose, It was a pleasure being a part of your 12th wedding anniversary celebration at W Fort Lauderdale. We never tire of hearing how much our guests love our refreshing accommodations and fantastic amenities, including our WET Deck areas and on-site dining options. We are also pleased to read your generous remarks about our dedicated Talent. We look forward to welcoming you and your wife again for another meaningful experience. All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Frank

讚好:職員與服務和住宿狀況
於 2024 年 4 月住了 5 晚
Director of Marketing 於 2024年4月17日的回應
Hello Frank, All of us at W Fort Lauderdale appreciate your excellent rating. We are glad you had a revitalizing experience and would love to see you again soon.All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Jimmy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Conveniently located to everything and very clean with good service!!!!!!
於 2024 年 4 月住了 2 晚
Director of Marketing 於 2024年4月15日的回應
Hello Jimmy, Thank you for choosing to stay with us at W Fort Lauderdale. We enjoyed your remarks about our supreme location and authentic service, as well as our immaculate property. We hope you will join us again soon.All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Daniell S (Richmond)

多人同遊
We truly enjoyed the property, staff and all of its amenities.
於 2024 年 4 月住了 2 晚
Director of Marketing 於 2024年4月15日的回應
Hello Daniell, Thank you for the generous review of W Fort Lauderdale. We are pleased to read you had a great time at our property and that our devoted Talent took excellent care of you. We love knowing our guests are maximizing their stay and enjoying our exceptional amenities. We look forward to hosting you again soon. All the Best,Alexis Espejo,Director of Marketing

10/10 優異

WENDY

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent staff Rooms large and spacious Very comfortable
於 2024 年 4 月住了 1 晚
Director of Marketing 於 2024年4月14日的回應
Hello Wendy, We are delighted you had such a good time with our engaging and dedicated Talent here at W Fort Lauderdale and that our rejuvenating accommodations exceeded your expectations. It was a pleasure having you, and we look forward to seeing you again soon. All the Best,Alexis Espejo,Director of Marketing

8/10 不錯

RICARDO RENTERIA

於 2024 年 4 月住了 1 晚

10/10 優異

Daniela

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Todo me gustó
於 2024 年 4 月住了 2 晚
Director of Marketing 於 2024年4月12日的回應
Hello Daniela, We are pleased you had an energizing and fulfilling stay at W Fort Lauderdale and that we exceeded your expectations. We look forward to hosting you again soon.All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Mousa

讚好:整潔度、職員與服務、設施服務和住宿狀況
Property have good location 3 minutes walk to the beach, walking distance to restaurants, shops and 25 minutes away from airport
於 2024 年 4 月住了 6 晚
Director of Marketing 於 2024年4月11日的回應
Hello Mousa, Thank you for your generous review of W Fort Lauderdale. We love that you could experience all the energy that Fort Lauderdale has to offer, including our proximity to the beach, restaurants, shopping sites, and airport. We enjoyed hosting you, and we hope to be your first choice every time you visit our area. All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Kayon

家人同遊
讚好:整潔度、職員與服務和住宿狀況
I had a wonderful time staying at W Fort Lauderdale, the staff were friendly and helpful. Sulli was amazing to my son for his birthday. I would definitely go back.
於 2024 年 4 月住了 2 晚
Director of Marketing 於 2024年4月12日的回應
Hello Kayon, Thank you for letting us be a part of your son's birthday celebration. Our Talent has an appetite to serve and connect with our guests, and they always enjoy hearing that they are making a difference. We will share your kind words with them, especially Sulli, for the work that they are doing. All of us at W Fort Lauderdale are excited about your next visit. All the Best,Alexis Espejo,Director of Marketing

6/10 一般

Diego L. (Elizabeth)

家人同遊, 親子同遊, 寵物同遊
不滿:整潔度、職員與服務和住宿狀況
The property is not well kept. Dirty rugs in the lobby and even worse in the rooms. Hotel is outdated :(
於 2024 年 4 月住了 4 晚
Director of Marketing 於 2024年4月11日的回應
Hello Diego, Thank you for taking the time to write your review. We take the styling and upkeep of our rooms and property very seriously; therefore, we deeply apologize for any oversight during your visit. Your feedback has been shared with the appropriate individuals, and we have taken action to prevent similar issues. We will use your comments in consideration for future improvement plans, and we hope to have another opportunity to host you again. All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Jerel

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic
於 2024 年 4 月住了 1 晚
Director of Marketing 於 2024年4月11日的回應
Hello Jerel, It was a pleasure receiving your wonderful rating for W Fort Lauderdale. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.All the Best,Alexis Espejo,Director of Marketing

10/10 優異

steve

讚好:整潔度、職員與服務和住宿狀況
nice hotel
於 2024 年 2 月住了 3 晚
Director of Marketing 於 2024年4月11日的回應
Hello Steve, Thank you for staying at W Fort Lauderdale. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you again soon!All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Mario

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good place Nice location
於 2024 年 4 月住了 1 晚
Director of Marketing 於 2024年4月10日的回應
Hello Mario, Thank you for choosing W Fort Lauderdale during your visit. We appreciate you sharing how much you enjoyed our property and fantastic location. It was our pleasure having you, and we can’t wait to have you back!All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Eugene

家人同遊
讚好:整潔度、設施服務和住宿狀況
It’s cool
於 2024 年 4 月住了 1 晚
Director of Marketing 於 2024年4月9日的回應
Hello Eugene, We are thrilled with your generous review, and we thank you for sharing your experience at W Fort Lauderdale! We love offering our guests luxury style, full of energy, and access to the best of the city. It was a pleasure having you as our guest, and we look forward to seeing you on your next visit.All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Frédéric

於 2024 年 4 月住了 2 晚
Director of Marketing 於 2024年4月29日的回應
Hello Frédéric, We are pleased your experience was a fantastic one, and we want to thank you for your excellent rating. All of us at W Fort Lauderdale look forward to your next visit. All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Dara Gaddis

家人同遊
讚好:整潔度、職員與服務和設施服務
Great suite with enormous balcony, lounge chairs and both ocean front views and city view. Absolutely no water pressure in the shower though.
於 2024 年 3 月住了 5 晚
Director of Marketing 於 2024年4月8日的回應
Hello Dara, Thank you for choosing to stay with us and for taking the time to post a review. It is gratifying to read how much you enjoyed our stylish rooms, stunning views, and amazing amenities. Thank you also for your specific feedback regarding the shower; this has been noted. It was our pleasure hosting you, and we hope you will choose W Fort Lauderdale anytime you are in the neighborhood. We look forward to your next visit!All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Julia

於 2024 年 3 月住了 9 晚
Director of Marketing 於 2024年4月27日的回應
Hello Julia, Thank you for the outstanding rating! We are delighted your time at W Fort Lauderdale was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.All the Best,Alexis Espejo,Director of Marketing

4/10 欠佳

Justin

不滿:整潔度、職員與服務和住宿狀況
The room was not in the best conditions the tub did not look clean, it was not worth what we payed to stay there.
於 2024 年 3 月住了 6 晚
Director of Marketing 於 2024年4月6日的回應
Hello Justin, Thank you for taking the time to post your review. We are very disappointed that we overlooked a few areas when preparing your room before your arrival. We sincerely apologize for the inconvenience. We have shared your feedback with our Style Department, and steps are being taken to ensure this is not repeated. We hope you will revisit and allow us to provide you with the seamless stay we are known for.All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Brandon

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great! From the moment I got to the front desk, I was delighted to hear that I was upgraded to an oceanfront room. Upon arrival to the room, we were very happy to see the amazing view, the great amenities featured, etc. Valet was a breeze, and the surrounding area was amazing!
於 2024 年 4 月住了 1 晚
Director of Marketing 於 2024年4月6日的回應
Hello Brandon, Thank you for your gracious review of W Fort Lauderdale. It is gratifying to know we were able to provide you with an upgrade and that you were thoroughly pleased with your well-appointed room featuring modern amenities and scenic views. We also appreciate your generous remarks about our Wheels service and inspiring surroundings. We can’t wait to welcome you back!All the Best,Alexis Espejo,Director of Marketing

4/10 欠佳

Trinidad

於 2024 年 3 月住了 1 晚
Director of Marketing 於 2024年4月25日的回應
Hello Trinidad, Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to make a favorable impression. All the Best,Alexis Espejo,Director of Marketing

6/10 一般

Kendra

家人同遊
讚好:職員與服務、設施服務和住宿狀況
Weird lighting in the rooms, it’s strange because there wasn’t enough lights or they were extremely dim. NO PRIVATE BATHROOM! Room for the toilet only, shower was in the middle between the sink and the beds. It was just an okay room. Nothing fancy. I expected more from a W Hotel.
於 2024 年 4 月住了 3 晚
Director of Marketing 於 2024年4月5日的回應
Hello Kendra, Thank you for your recent stay and the illuminating review. We want every guest who stays with us to have a magnetic, vibrant experience and to depart with a lasting favorable impression. Please accept our apologies for not meeting these expectations. It is disappointing to know you were particularly not happy with our accommodations. Thank you again for sharing your specific observations with us as we are always looking for ways to amplify our guest experience on all levels. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Shawndell

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Director of Marketing 於 2024年4月6日的回應
Hello Shawndell, Thank you for your great rating of W Fort Lauderdale. We are passionate about making each guest's experience seamless and meaningful, and we are pleased to know how much you loved your time with us. We look forward to welcoming you again soon. All the Best,Alexis Espejo,Director of Marketing

10/10 優異

GORDON

讚好:整潔度、職員與服務和住宿狀況
Nice place
於 2024 年 3 月住了 5 晚
Director of Marketing 於 2024年4月4日的回應
Hello Gordon, It was a pleasure having you at W Fort Lauderdale. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you again soon!All the Best,Alexis Espejo,Director of Marketing

8/10 不錯

Lisa

親子同遊
It was just an ok property. It had great ocean views. The pools were small and you had to use two elevators to move around the hotel.
於 2024 年 3 月住了 6 晚
Director of Marketing 於 2024年4月3日的回應
Hello Lisa, Thank you for sharing your thoughts about your stay with us at W Fort Lauderdale. We are pleased to know you enjoyed our spectacular ocean views. However, we regret not meeting some of your expectations and your disappointment with the size of our WET Decks. We are grateful for every comment, including the things you would change and the aspects that would have enhanced your experience. We hope to welcome you back whenever your travel brings you to the area. All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Andrea Noemi

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location. Nice view.
於 2024 年 3 月住了 3 晚
Director of Marketing 於 2024年4月2日的回應
Hello Ms. Noemi, Thank you for the excellent rating! We love that you had an unforgettable stay at W Fort Lauderdale. Our vibrant city retreat offers travelers beautiful views combined with outstanding service in a fantastic location. It was our pleasure having you, and we look forward to your return. All the Best,Alexis Espejo,Director of Marketing

10/10 優異

JAMES ALEXANDER

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It is perfect for families with young children with the two pools at the hotel and the beach literally across the street from the hotel.
於 2024 年 3 月住了 6 晚
Director of Marketing 於 2024年4月1日的回應
Hey James, Thank you for evaluating your stay at W Fort Lauderdale. We are delighted to know how happy you were with our amazing amenities and great location. We would love to have you back anytime, and we appreciate you choosing us!All the Best,Alexis Espejo,Director of Marketing

10/10 優異

Jerry Michel

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
5 stars
於 2024 年 3 月住了 6 晚
Director of Marketing 於 2024年4月1日的回應
Hey Jerry, Thank you for the outstanding rating for W Fort Lauderdale. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your stay with us. Stop by again soon; we will be looking forward to it!All the Best,Alexis Espejo,Director of Marketing

6/10 一般

Matt

於 2024 年 3 月住了 5 晚
Director of Marketing 於 2024年4月19日的回應
Hello Matt, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the great experience we are known for providing. We hope you will give us another opportunity to gain your trust in the future. All the Best,Alexis Espejo,Director of Marketing