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沃思堡索內斯塔簡單套房酒店的評價

2.5 out of 5
沃思堡索內斯塔簡單套房酒店
5201 Endicott Ave, Fort Worth, TX

評價

7.2

不錯

10 分評分，優異；875 則評價中有 341 則" "
8 分評分，不錯；875 則評價中有 212 則" "
6 分評分，一般；875 則評價中有 93 則" "
4 分評分，欠佳；875 則評價中有 69 則" "
2 分評分，很差；875 則評價中有 160 則" "

7.8/10 

整潔度

8.2/10 

職員與服務

6.2/10 

設施服務

7.4/10 

住宿狀況

6.0/10 

環保程度

評價

10/10 優異

Sharif

讚好：整潔度、職員與服務和住宿狀況
Clean accessible to highways and quiet.
於 2024 年 5 月住了 7 晚

2/10 很差

Shamorrow

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
m
於 2024 年 5 月住了 2 晚
Sonesta 於 2024年5月15日的回應
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). Hope to see you again.

8/10 不錯

Ronald

讚好：整潔度、職員與服務和住宿狀況
Great night stay
於 2024 年 5 月住了 7 晚
Rebecca 於 2024年5月13日的回應
Thank you for your feedback, we hope to see you again at Sonesta Simply Suites Fossil Creek.

8/10 不錯

Ismael

讚好：整潔度和職員與服務
Decent place
於 2024 年 5 月住了 2 晚
Rebecca 於 2024年5月13日的回應
Thank you for your feedback. We hope to see you again.

8/10 不錯

rubin

讚好：整潔度、職員與服務和住宿狀況
Very professional staff
於 2024 年 5 月住了 4 晚
Sonesta 於 2024年5月7日的回應
We truly appreciate your feedback; our staff will work hard to continue going above and beyond to meet our customer’s needs! We hope to see you soon.

2/10 很差

Meagan

家人同遊, 商務旅客
不滿：整潔度、職員與服務和住宿狀況
There was a mystery substance in the fridge, the AC leaked, someone opened my washer to stop the cycle, and there was no shampoo when I went to take a shower- then the front desk couldn’t access any shampoo until the next morning after I left for the day
於 2024 年 5 月住了 3 晚
Sonesta 於 2024年5月7日的回應
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s), but we didn't measure up. Your review is concerning to us, we do like to discuss this with you further.

10/10 優異

RAFAEL

於 2024 年 4 月住了 1 晚
Sonesta 於 2024年5月4日的回應
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). Hope to see you again.

10/10 優異

Hekemiya

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I love how clean everything was and staff was very nice and helpful
於 2024 年 4 月住了 2 晚
Sonesta 於 2024年5月1日的回應
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s). We hope to see you again in the near future.

10/10 優異

vikki

伴侶同遊
讚好：職員與服務
For the price it was suitable for a one night stay
於 2024 年 4 月住了 1 晚
Sonesta 於 2024年5月1日的回應
Thank you for taking the time to write a review. We strive for excellence in customer service for our guest(s). Hope to see you again.

2/10 很差

Nathan

不滿：整潔度
於 2024 年 3 月住了 7 晚
Rebecca 於 2024年4月20日的回應
Thank you for your feedback.

10/10 優異

gary

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 12 晚
Rebecca 於 2024年4月20日的回應
Thank you for your feedback. We hope to see you again in the near future.

8/10 不錯

RAFAEL

the work group is very attentive
於 2024 年 3 月住了 9 晚
Rebecca 於 2024年4月20日的回應
Thank you for your feedback. We hope to see you again at Sonesta Simply Suites Fort Worth.

10/10 優異

Charles (Fort worth)

於 2024 年 3 月住了 1 晚
Rebecca 於 2024年4月20日的回應
Thank you for your feedback, we hope to see you soon.

6/10 一般

Teresa

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Property was under construction so it was pretty messy.
於 2024 年 3 月住了 2 晚
Sonesta 於 2024年3月25日的回應
Thank you for taking the time to provide feedback. Allow me to apologize for the inconvenience you’ve experienced. We will address this concern with our contractor's. We hope you can re-visit us soon, to check out the new renovations put in place. We look forward to providing you with a better experience, thank you.

10/10 優異

Marla

讚好：職員與服務和住宿狀況
不滿：設施服務
Every one was so nice. I will stay there again
於 2024 年 3 月住了 4 晚
Sonesta 於 2024年3月23日的回應
We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

6/10 一般

RAFAEL

家人同遊, 商務旅客
讚好：職員與服務
To expensive for that kind of hotel
於 2024 年 3 月住了 5 晚
Sonesta 於 2024年3月21日的回應
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s), but we didn't measure up. Your review is concerning to us, we do like to discuss this with you further, thank you.

10/10 優異

L

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The staff is friendly! The hotel is very quiet, the laundry facility is free. Large rooms with stove,microwave and fridge.
於 2024 年 3 月住了 1 晚
Rebecca 於 2024年3月20日的回應
Thank you for your feedback, we hope to see you again at Sonesta Simply Suites Ft Worth.

2/10 很差

Ernesto

不滿：整潔度、設施服務和住宿狀況
During my recent stay, I encountered numerous issues that left me thoroughly dissatisfied. Firstly, upon entering the room, I was greeted by an unpleasant sight the restroom was far from clean. The towels provided appeared as though they had not been washed properly, with noticeable stains and debris still clinging to them. Furthermore, the bathtub was in a dismal state, covered in grime and clearly not sanitized between guests. To add to my disappointment, there was a persistent water leak in the bathroom, which not only created an inconvenience but also raised concerns about the maintenance standards of the establishment. It was evident that basic upkeep and cleanliness were lacking, tarnishing the overall experience of my stay. What exacerbated the situation was the unexpected payment that I was required to make upon arrival. This additional charge was not communicated to me beforehand, leaving me feeling blindsided and frustrated by the lack of transparency in pricing. In summary, my experience at this establishment fell far short of expectations. From the unclean facilities to the surprise charges, it was a disappointing stay that I would not recommend to others.
Rebecca 於 2024年3月20日的回應
Hello, We do apologize that we were unable to provide you with an excellent stay, now that we are aware of these issues, we will get them addressed. We hope that you return and give us another chance to provide you with a great stay.

2/10 很差

Anne

於 2024 年 3 月住了 2 晚
Rebecca 於 2024年4月20日的回應
Thank you for your feedback, we hope we are given another opportunity to provide you with a great stay.

10/10 優異

Brooke

商務旅客
It met my needs perfectly even though the furnishings were old and worn and the whole place is in serious need of an update. (They are doing phase one of a two-phase update now. Due to that I got upgraded to a one-bedroom suite at no charge.) My room had four maintenance issues, ALL of which were taken care of within six hours of my request (including a new shower head, a lamp that wouldn’t plug in because of a bent plug, the phone wasn’t working &…I can’t recall the last item). The staff was very friendly and accommodating. Location was perfect for my needs. It’s certainly not the quality of furnishings I’m used to; but the bed and couch, though old and “iffy” at first feel, worked fine on my first stay, so today I booked again for my return trip this month. It’s a bit of a risk, but you can’t beat the price. For me, it’s a good value, and I trust the manager to work with me if I have any serious problem.
於 2024 年 2 月住了 9 晚
Sonesta 於 2024年3月20日的回應
We truly appreciate your feedback and will work hard to continue going above and beyond to meet our customer’s needs! We are pleased to hear you will be re-visiting us soon. We look forward to providing you with a greater experience, thank you.

8/10 不錯

Dianna

讚好：職員與服務
不滿：住宿狀況
於 2024 年 3 月住了 1 晚
Sonesta 於 2024年3月20日的回應
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

10/10 優異

L

於 2024 年 3 月住了 5 晚
Rebecca 於 2024年4月20日的回應
Thank you for your feedback. We hope to see you in the near future.

10/10 優異

Royce Vincent

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful weekend
Excellent visit. The afternoon/evening front desk attendant was exceptional. She was professional, friendly, helpful and knowledgeable too. Our visit was great. Added bonus is the free laundry facilities. Great place
於 2024 年 2 月住了 2 晚
Sonesta 於 2024年2月21日的回應
Thank you for taking the time to share your experience. We're so glad to know you have had a good experience with us. We look forward to keeping up the great work.

8/10 不錯

Patrick

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Sonesta 於 2024年2月22日的回應
Thanks for choosing us and leaving such a great rate! We truly appreciate your feedback.

6/10 一般

Wendy-Joy (Deseronto)

讚好：職員與服務
We did not feel comfortable enough to stay at this hotel. It was very old and had a distinct odor from covering up old smoke smell. It was a great price but not for us. We ended up staying elsewhere. However staff was wonderful and understanding and cancelled the reservation without question.
於 2024 年 2 月住了 4 晚
Sonesta 於 2024年2月14日的回應
We truly appreciate your feedback and will work hard to continue going above and beyond to meet our customer’s needs! We hope you can visit us soon, to check out the new renovations put in place. We look forward to providing you with a better experience, thank you.

10/10 優異

Alexandra

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay quiet safe and clean!
於 2024 年 2 月住了 2 晚
Sonesta 於 2024年2月12日的回應
Thanks for choosing us and leaving such a great rate! We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

8/10 不錯

Mirella (Hayes)

家人同遊, 寵物同遊
讚好：整潔度和職員與服務
I liked that it was pet friendly and the free breakfast. What we didn't like was that the room we had reeked of cat/dog urine. The room has carpet so that is not a good idea if its going to be pet friendly. The room had broken electrical outlets that were broken and the bathroom ceiling over the shower was peeling off.
於 2024 年 2 月住了 1 晚
Sonesta 於 2024年2月12日的回應
Thank you for your feedback. Please know that our customer(s) happiness is our top priority, and we noticed you have the wrong hotel, because we do not serve breakfast, have maintenance issues nor resurface our showers, however we do hope that you do give our hotel the opportunity to provide you with a wonderful stay, thank you.

6/10 一般

April

商務旅客
於 2024 年 1 月住了 1 晚
Sonesta 於 2024年2月12日的回應
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

8/10 不錯

Lori (Springfield)

讚好：整潔度和職員與服務
於 2024 年 1 月住了 2 晚
Sonesta 於 2024年2月12日的回應
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

10/10 優異

Anthony

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
not bad for the price, enjoyed the stay and like the free laundry facility
於 2024 年 1 月住了 7 晚
Sonesta 於 2024年2月12日的回應
Thank you for taking the time to write a review. We work hard to provide our guest(s) with great experiences. We hope to see you again soon.

6/10 一般

Ernest

商務旅客
Needed a working television. Two people only one chair.
於 2024 年 1 月住了 2 晚
Sonesta 於 2024年1月29日的回應
Thank you for taking the time to provide feedback. Allow me to apologize for the inconvenience you’ve experienced. We would appreciate the opportunity to service you again in the near future.

10/10 優異

Gary

讚好：整潔度、職員與服務和住宿狀況
The staff is always helpful and courteous
於 2024 年 1 月住了 2 晚
Sonesta 於 2024年1月26日的回應
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s). We look forward to providing you with more great experiences soon.

6/10 一般

Amesia

商務旅客
不滿：住宿狀況
於 2024 年 1 月住了 6 晚
Sonesta 於 2024年1月26日的回應
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

8/10 不錯

Elvia

讚好：整潔度、職員與服務和住宿狀況
Would recommend it to others
於 2024 年 1 月住了 2 晚
Sonesta 於 2024年2月12日的回應
Thank you for taking the time to share your experience. We're so glad to know you have had a good experience with us. We look forward to keeping up the great work!

10/10 優異

Gary

讚好：整潔度、職員與服務和住宿狀況
I stay here almost every weekend and the staff is amazing and the property is well taken care of!
於 2024 年 1 月住了 3 晚
Sonesta 於 2024年1月20日的回應
Thanks for choosing us and leaving such a great rate! We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

2/10 很差

Oscar

於 2024 年 1 月住了 3 晚
Sonesta 於 2024年1月20日的回應
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

10/10 優異

Cleopatra

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 5 晚
Sonesta 於 2024年1月20日的回應
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

2/10 很差

donnell cook

於 2024 年 1 月住了 4 晚
Sonesta 於 2024年1月18日的回應
Thanks for choosing us and leaving such a great rate! We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

8/10 不錯

Zacharie Éric

家人同遊
讚好：整潔度和住宿狀況
Despite the fact that the inside looks a little bit old, the hotel is always clean with a good smell in all hallways. Not noisy, such a good place to live when you don’t want spend much money elsewhere.
於 2024 年 1 月住了 3 晚
Sonesta 於 2024年1月18日的回應
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

6/10 一般

Antarilius

商務旅客
讚好：整潔度、職員與服務和設施服務
My toilet in my room had dirt and stains on it when I arrived
於 2024 年 1 月住了 2 晚
Sonesta 於 2024年1月9日的回應
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s) but we didn't measure up. Your review is concerning to us and will be addressed with our team.

8/10 不錯

Bryant

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Sonesta 於 2024年1月9日的回應
Thank you for taking the time to share your experience. We're so glad to know you have had a good experience with us. We look forward to keeping up the great work!

2/10 很差

Roxanne

讚好：整潔度
不滿：職員與服務
I made several complaints no resolve. The police even encouraged me to .ake i complaint which i did to corporate months ago no resolve.
於 2023 年 7 月住了 1 晚
Sonesta 於 2024年1月9日的回應
Thank you for your feedback. Please know that our customer(s) happiness is our top priority, and we are upset this has not been your experience.

2/10 很差

Mohamed

商務旅客
不滿：整潔度、設施服務和住宿狀況
Badly maintained property, dirty bathrom, broken towel handle, no soap or shampoo, the bedding is dirty, noise at night, they told us the coffee is available turns out taste very bad, phone is broken I had to go downstairs every time I need something I end up just deal with what I got, elevator is discussing, honestly beside the nice people working in the front desk I wouldn’t put my feet is such filthy hotel. And no house keeping during my 3 nights nobody came to refresh the room or change the towels… 0/10
於 2023 年 12 月住了 3 晚
Taelor 於 2023年12月29日的回應
Hello, Thank you for your feedback. Looking back into your reservation, we do not have any complaints noted. I show that you requested more hangers which you were provided. I apologize if we did not provide you with a great stay, we hope that you return and give us an opportunity to make things right.

2/10 很差

Darrell

於 2023 年 12 月住了 1 晚
Sonesta 於 2023年12月27日的回應
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s) but we didn't measure up. We hope you can give us another opportunity to services your needs.

10/10 優異

Alexis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good for the price
Hotel was clean and nice to stay in. The room was large and the bed was comfortable. My only notes is that it’s not super updated. The shower doesn’t have a fan in it and the room it self is in an older style. But it was great for the price definitely would say again.
於 2023 年 12 月住了 2 晚
Sonesta 於 2023年12月21日的回應
Thanks for choosing us and leaving such a great rate! We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

10/10 優異

Wendy

於 2023 年 12 月住了 1 晚
Sonesta 於 2023年12月27日的回應
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

2/10 很差

Cindy

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Room smelled like urine. There were no towels. Called front desk to get towels, told I had to come get them Myself. Bed was very uncomfortable. Only stayed because we were there one night just to sleep. Got up as soon as possible and left.
於 2023 年 12 月住了 1 晚
Sonesta 於 2023年12月7日的回應
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s), but we didn't measure up. Your review is concerning to us, and we will discuss this with our team.

10/10 優異

Andres

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
All good
於 2023 年 11 月住了 1 晚
Sonesta 於 2023年12月7日的回應
Thank you for taking the time to write a review. We work hard to provide our guest(s) with great experiences. We hope to see you again soon.

10/10 優異

Andres

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good vibes
於 2023 年 11 月住了 2 晚
Sonesta 於 2023年12月7日的回應
Thanks for choosing Sonesta Simply Suites and leaving such a great review! It's great to know that we were able to provide you with the highest levels of service. As always, our team is looking forward to your next visit. See you soon!

10/10 優異

Wendy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The woman working at the desk was friendly and very helpful. We were on the 3rd floor and the elevator was broken, but she was so apologetic for the inconvenience.
於 2023 年 11 月住了 1 晚
Sonesta 於 2023年11月29日的回應
Thank you for taking the time to share your experience. We're so glad to know you have had a good experience with us. We look forward to keeping up the great work!