室外泳池

伊瓜蘇瀑布酒店 - 貝爾蒙德酒店的評價

5 out of 5
伊瓜蘇瀑布酒店 - 貝爾蒙德酒店
Rodovia Br 469 Km 32, Iguassu National Park, Foz do Iguaçu, PR

評價

9.8

完美

10 分評分,優異;1000 則評價中有 903 則" "
8 分評分,不錯;1000 則評價中有 73 則" "
6 分評分,一般;1000 則評價中有 11 則" "
4 分評分,欠佳;1000 則評價中有 10 則" "
2 分評分,很差;1000 則評價中有 3 則" "

10/10 

整潔度

9.8/10 

職員與服務

9.8/10 

設施服務

9.8/10 

住宿狀況

9.8/10 

環保程度

評價

10/10 優異

Lin

多人同遊
讚好:整潔度、職員與服務和住宿狀況
优美的环境,距离瀑布非常近,从房间可以看到瀑布。工作人员非常热情友善即使提供各种帮助。唯一遗憾的是我们中午达到已经预定不到想起的酒店内的餐厅了。
於 2024 年 2 月住了 1 晚
Letícia Busatto 於 2024年3月7日的回應
Dear Lin,Thank you for sharing your feedback with us!We're delighted to hear that you enjoyed the beautiful surroundings and the proximity to the waterfall during your stay. It's wonderful to know that our staff provided you with warm and friendly service and were helpful throughout your time with us.We apologize for any inconvenience you experienced regarding the restaurant availability upon your arrival. Your feedback is valuable to us, and we will use it to improve our services.We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 優異

ling

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店服务超级好,体验感非常好,印象深刻。
於 2023 年 12 月住了 1 晚
Isabelle Vieira - Assistant to General Manager 於 2023年12月22日的回應
Dear Ling,Thank you for taking the time to share your wonderful feedback about your recent stay at Hotel das Cataratas. We are delighted to hear that you had an exceptional experience and that our service left a lasting impression on you.Our team takes great pride in providing top-notch service, and it's heartening to know that we succeeded in making your stay memorable. We look forward to the opportunity to welcome you back and provide you with another outstanding experience.If you have any special requests or if there's anything else we can assist you with, please feel free to reach out.Thank you for choosing Hotel das Cataratas.Best regards,Isabelle Vieira - Assistant to General Manager

10/10 優異

TIK YAN

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 3 晚
Isabelle Vieira - Assistant to General Manager 於 2023年8月18日的回應
Dear Tik Yan, We greatly appreciate your perfect score! It's fantastic to hear that you enjoyed your stay to the fullest. We can't wait to have you back and provide you with another exceptional experience.Best regards, Isabelle Vieira - Assistant to General Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 10 月住了 2 晚
Fabio Prado 於 2019年10月4日的回應
Dear guest, Thank you for reviewing the Belmond Hotel das Cataratas. Our team is looking forward to welcome you back to our small piece of paradise at the Falls. Kind regards, Fabio Prado - Rooms Division Manager

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
环境优美,服务优良,服务员笑容灿烂,房间设施完善。买日常用品不方便! 环境优美,服务优良,服务员笑容灿烂,房间设施完善。买日常用品不方便!
於 2019 年 7 月住了 2 晚
Fabio Prado 於 2019年7月9日的回應
Dear Guest, Thank you very much for reviewing the Belmond Hotel das Cataratas and for your constructive comment. Our entire team is looking forward to welcoming you back to our small piece of paradise. Yours sincerely, Fabio Prado - Rooms Dividion Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
We do not like the slipper which they provided. It is the rubber saddle which good for the swimming pool but not comfortable in the room(not match to this kind of high class hotel). It was hurt my feet.!! They said it is gift for the guest to take back home, who will take? May be that is the purpose not let the guests to take away !
於 2019 年 2 月住了 1 晚
Fabio Prado 於 2019年3月16日的回應
Dear Guest, Thank you very much for your review of the Belmond Hotel das Cataratas and your constructive comment. We will certainly work to improve this point. Our entire team is looking forward to welcoming you back to our small piece of paradise. Yours sincerely, Fabio Prado - Front Office Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
Excellent
於 2019 年 2 月住了 2 晚
Fabio Prado 於 2019年2月18日的回應
Dear Guest, Thank you very much for your review of the Belmond Hotel das Cataratas. Our entire team is looking forward to welcoming you back to our small piece of paradise. Yours sincerely, Fabio Prado - Front Office Manager

8/10 不錯

RONGXIANG

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店在瀑布公园景区内,早晚都可步行观看瀑布,入住酒店是看瀑布最好的选择。酒店到公园大门每二十分钟有面包车接送,车不能直接开进酒店。
於 2019 年 1 月住了 1 晚
Fabio Prado 於 2019年2月5日的回應
Dear RongXiang, Thank you very much for your kind review on the Belmond Hotel das Cataratas. Our entire team is looking forward to welcoming you back in the near future. Yours sincerely, Fabio Prado - Front Office Manager

8/10 不錯

CHYANSHAU

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good
Very good
於 2019 年 1 月住了 1 晚
Fabio Prado 於 2019年2月5日的回應
Dear ChyanShau, Thank you very much for your kind review on the Belmond Hotel das Cataratas. Our entire team is looking forward to welcoming you back in the near future. Yours sincerely, Fabio Prado - Front Office Manager

10/10 優異

Hon Hau

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
方便看瀑布
於 2018 年 12 月住了 1 晚
Eduardo Bressane - General Manager 於 2018年12月24日的回應
Dear Mr. Hon Hau, Thank you very much for your kind review on the Belmond Hotel das Cataratas. Our entire team is looking forward to welcoming you back in the near future. Yours sincerely, Eduardo Bressane General Manager

10/10 優異

Liangfu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Eduardo Bressane - General Manager 於 2018年4月23日的回應
Dear Guest, Thank you for taking your time and reviewing the Belmond Hotel das Cataratas. We are looking forward to welcoming you back in the near future. Yours sincerely, Eduardo Bressane General Manager

10/10 優異

Jinbin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is located within the Iguacu Falls National Park, which allows us the freedom to visit the falls more than once and when the weather was more favourable (it had been raining non stop for the past 3 days). As taxis a and private hire cars are unable to enter the park, the hotel provides a shuttle service to ferry their guests from the National Park entrance to the hotel (11km distance, 20-minute journey). The hotel staff was wonderful, from reception staff to housekeeping to the wait staff in the bar and restaurant. We did the cachaça experience and learnt a lot about the iconic brazilian liquor. The hotel room was perfect. We got upgraded to a deluxe room with garden view. The room was clean, beautiful and spacious, befitting of a colonial-style hotel. The reception staff was very accommodating to our early arrival and got us a room promptly. Thank you very much! Taking full advantage as hotel guests, we walked the falls trail twice, once in the afternoon (cloudy sky) and once more the following morning (clear blue sky). Our only regret was that the full moon tour was cancelled, despite the sky having cleared up. In the end, we could only admire the falls and the moon rainbow at the viewpoint right outside the hotel; the trail was closed and we were not allowed to access it without a guide. Would've been wonderful to have been able to see the moon rainbow at Salto San Maria!
於 2024 年 4 月住了 1 晚
Letícia Busatto 於 2024年4月30日的回應
Dear Jinbin,Thank you for sharing your feedback with us!We're delighted to hear that you had a wonderful experience during your stay at our hotel. It's great to know that you found our location within the Iguacu Falls National Park convenient for visiting the falls multiple times, especially considering the recent rainy weather. We're also pleased to hear that you enjoyed the shuttle service and found our staff to be wonderful and accommodating.We apologize for the cancellation of the full moon tour and any inconvenience it may have caused. We understand how special it would have been to see the moon rainbow at Salto San Maria, and we appreciate your understanding in this matter.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable experience in the future!Warm regards,Letícia BusattoAssistant to the General Manager

10/10 優異

Susan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wow!! What an amazing hotel. Access to the falls 24 hours. The most attentive staff. Dinner buffet was great. View of the falls. I could go on about the special details- they dry your clothes-no charge when it rains. Wonderful
於 2024 年 4 月住了 1 晚
Letícia Busatto 於 2024年4月24日的回應
Dear Susan,Thank you so much for sharing your experience with us!We're thrilled to hear that you had such a wonderful time at our hotel. Providing access to the falls 24 hours a day is one of the unique features we take pride in, and we're delighted to know that you enjoyed it. It's also great to hear that you found our staff to be attentive and that you appreciated the special details, such as drying your clothes at no charge when it rains. We aim to provide our guests with exceptional service and unforgettable experiences, and we're glad we could do that for you.If you ever decide to visit again or if there's anything else we can assist you with, please don't hesitate to reach out.Best regards,Letícia BusattoAssistant to the General Manager

10/10 優異

Shuai

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall very good experience. A huge plus to go to the falls before or after hours without any other tourists. Staff are friendly and helpful. Would definitely stay here again and for longer time!
於 2024 年 4 月住了 1 晚
Letícia Busatto 於 2024年4月19日的回應
Dear Shuai,Thank you for taking the time to share your experience with us. We're delighted to hear that you had a very good overall experience during your stay at Hotel das Cataratas.It's wonderful to know that you enjoyed the opportunity to visit the falls before or after hours without other tourists, allowing you to fully appreciate the beauty of the surroundings. We're also pleased that our staff contributed to making your stay enjoyable with their friendliness and helpfulness.We would be thrilled to welcome you back for a longer stay in the future. Please don't hesitate to reach out if there's anything we can assist you with in planning your next visit.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 優異

?

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
全てが最高な空間でした。 1泊しか出来なかったのはとても残念ですが、スタッフの方は皆お優しく、笑顔で対応してくださりとても安心しました。 ホテル内のレストランは量がボリューミーでしたがとても美味しかったので完食しました。 また宿泊をしたいと心から想えるホテルです。
於 2024 年 4 月住了 1 晚
Letícia Busatto 於 2024年4月19日的回應
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a wonderful experience during your stay at our hotel.We appreciate your kind words about our staff and the dining experience. It's great to know that you found the staff to be friendly and accommodating, and that you enjoyed the delicious meals at our restaurant.We regret that you were only able to stay for one night, but we hope to have the opportunity to welcome you back for a longer stay in the future. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 優異

Kathryn

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The place to stay when visiting the Falls. Our early morning walk before the park opens was a highlight with no visitors and our photos free of tourists. No waiting time for the best views. Hotel bar and pool area much better than we expected. Great breakfast bufffet. Definitely recommend
於 2024 年 4 月住了 2 晚
Letícia Busatto 於 2024年4月12日的回應
Dear Kathryn,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at our hotel and that you found it to be the perfect place to stay when visiting the Falls.It sounds like you made the most of your early morning walk before the park opens, and we're delighted that it was a highlight of your visit. We're also pleased to hear that you enjoyed our hotel bar, pool area, and breakfast buffet.Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 優異

Paul

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Letícia Busatto 於 2024年4月8日的回應
Thank you, Paul, for taking the time to share your feedback!We hope to have the pleasure of welcoming you back to Hotel das Cataratas in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 優異

Mariana

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
El ambiente y servicio
於 2024 年 3 月住了 2 晚
Letícia Busatto 於 2024年4月5日的回應
¡Gracias por compartir tu opinión, Mariana!Nos alegra saber que disfrutaste del ambiente y el servicio durante tu estancia. Nuestro equipo se esfuerza por brindar una experiencia excepcional a todos nuestros huéspedes, y nos complace saber que cumplimos con tus expectativas.Esperamos recibirte nuevamente en el futuro para seguir proporcionándote momentos memorables en nuestro hotel.Saludos cordiales,Letícia BusattoAsistente de la Gerencia General

10/10 優異

Eliot

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is elegant, the staff and service excellent, and the location perfect.
於 2024 年 3 月住了 2 晚
Letícia Busatto 於 2024年4月3日的回應
Thank you for sharing your feedback, Eliot!We're thrilled to hear that you found our hotel elegant, our staff excellent, and our location perfect. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay!Best regards,Letícia BusattoAssistant to the General Manager

10/10 優異

Maria

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
El Hotel es espectacular, servicio, ubicación, instalaciones, restaurantes, todo estuvo increible.
於 2024 年 3 月住了 2 晚
Letícia Busatto 於 2024年4月3日的回應
¡Gracias por tu comentario, Maria!Nos alegra saber que tu experiencia en nuestro hotel fue espectacular y que disfrutaste de nuestros servicios, ubicación, instalaciones y restaurantes. Estamos comprometidos en brindar la mejor atención a nuestros huéspedes en cada aspecto de su estadía. Esperamos tener el placer de recibirte nuevamente en el futuro.Saludos cordiales,Letícia BusattoAsistente de Gerencia General

10/10 優異

Susanne

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
We wanted to experience both sides of the falls and staying at the Hotel das Cataratas certainly helped make that happen for us!
於 2024 年 3 月住了 1 晚
Letícia Busatto 於 2024年3月27日的回應
Dear Susanne,We are truly grateful for your kind words and for choosing Hotel das Cataratas for your visit to the falls. It's fantastic to hear that our hotel played a part in making your experience of both sides of the falls so memorable.Please do not hesitate to reach out if there is anything we can assist you with in the future. We look forward to the opportunity to welcome you back for another wonderful stay.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 優異

Mumtaz

讚好:整潔度、職員與服務和住宿狀況
Our room faced the falls, and the view was amazing. The staff took extra care to make our experience more personal. The meals at the main breakfast and lunch restaurant were very good. The dinner in their exclusive restaurant was outstanding. My friend said it was the best rack of lamb she had ever eaten. The whole experience was wonderful.
於 2024 年 3 月住了 1 晚
Letícia Busatto 於 2024年3月26日的回應
Dear Mumtaz,Thank you so much for sharing your experience with us! We're delighted to hear that you enjoyed your stay and that our team went above and beyond to make your experience personalized and memorable.It's wonderful to know that you appreciated the stunning view from your room facing the falls. We're also thrilled that you enjoyed the meals at our main breakfast and lunch restaurant, as well as the outstanding dinner at our exclusive restaurant. We're especially pleased to hear that your friend enjoyed the rack of lamb so much!Your feedback means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back for another wonderful experience in the future.Best regards,Letícia BusattoAssistant to the General Manager

10/10 優異

Kevin (Upminster)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a truly amazing place. The quality of the hotel and the wonderful staff are just 2 of its attributes. The hotel is situated in the grounds of the Iguacu waterfall/park - so early and late access are guaranteed, before the crowds arrive. The walks along the Falls are breathtaking. The concierges were helpful and friendly - making the planning of our stay effortless. The pool is wonderful - as are the staff. The restaurant (Itaipu) is very good. Our only issue was with the main dining area - (Ipe) which didn't live-up to the standard of the hotel (limited buffet choices and poor quality steaks, a la carte in the evening identical to the pool/lunchtime menu). I know the hotel is addressing this - we did report it to them separately. Overall, a brilliant stay. Thanks to everyone!
於 2024 年 3 月住了 2 晚
Letícia Busatto 於 2024年3月22日的回應
Dear Kevin,Thank you so much for sharing your experience with us. We're thrilled to hear that you found your stay truly amazing and that you appreciated the quality of our hotel and the exceptional service provided by our staff.We're delighted that you enjoyed the unique advantage of staying within the grounds of the Iguacu waterfall/park, allowing you early and late access to the falls without the crowds. It's fantastic to know that you found the walks along the Falls breathtaking and that our concierge team made your stay effortless with their helpfulness and friendliness.We sincerely apologize for any inconvenience you experienced with the main dining area. Your feedback regarding the limited buffet choices and the quality of steaks has been duly noted, and we assure you that we are taking steps to address this issue promptly.Once again, thank you for choosing to stay with us and for providing valuable feedback. We hope to have the pleasure of welcoming you back for another brilliant stay in the future.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 優異

Bo (Basking Ridge)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 3 月住了 1 晚
Letícia Busatto 於 2024年3月22日的回應
Dear Bo,Thank you for taking the time to leave a rating and share your experience with us. We're thrilled to see that you had an excellent stay at our hotel.If you have any further feedback or if there's anything specific that made your stay memorable, please feel free to let us know. We always appreciate hearing from our guests.We hope to have the pleasure of welcoming you back for another excellent experience in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 優異

chintan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Letícia Busatto 於 2024年3月20日的回應
Dear Chintan, Thank you for your 5-star rating!We appreciate your feedback and hope to welcome you back again soon.Sincerely,Letícia Busatto Assistant to the General Manager

10/10 優異

Maria

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beyond expectations. This is a 5 star hotel with everything from friendly staff, great restaurants and amazing breakfast, unbelievable excursions and tourist attractions.
於 2024 年 2 月住了 4 晚
Letícia Busatto 於 2024年3月7日的回應
Dear Maria,Thank you for taking the time to share your glowing review!We're thrilled to learn that your stay with us exceeded your expectations and that you found our hotel to be a true 5-star experience. Providing friendly service, exceptional dining options, and unforgettable excursions are all part of our commitment to ensuring our guests have an unforgettable stay.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another incredible experience in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 優異

Dagmar Ilona

於 2024 年 3 月住了 1 晚
Letícia Busatto 於 2024年3月26日的回應
Dear Dagmar Ilona,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience with us.We hope to have the pleasure of welcoming you back for another wonderful experience in the future.Best regards,Letícia BusattoAssistant to the General Manager

10/10 優異

Rihito

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was one of the best hotel I have ever used
於 2024 年 2 月住了 2 晚
Letícia Busatto 於 2024年2月27日的回應
Dear Rihito,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had such a positive experience during your stay! Providing exceptional service and creating memorable experiences for our guests is always our top priority.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 優異

Seamus

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful hotel.. best stay ever!
於 2024 年 2 月住了 2 晚
Letícia Busatto 於 2024年2月27日的回應
Dear Seamus,Thank you for your kind words! We're delighted to hear that you had such a wonderful experience during your stay with us. Providing our guests with the best possible experience is our top priority, and we're thrilled to know that we were able to exceed your expectations.We hope to have the pleasure of welcoming you back for another exceptional stay in the future!Warm regards,Letícia BusattoAssistant to the General Manager

10/10 優異

Michael

伴侶同遊
讚好:職員與服務和住宿狀況
Proximity to the falls for early morning visits before the tour buses arrived. First class service and facilities.
於 2024 年 2 月住了 3 晚
Letícia Busatto 於 2024年2月27日的回應
Dear Michael,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay and appreciated the proximity to the falls for early morning visits. Providing first-class service and facilities is our top priority, and we're thrilled that you found them to meet your expectations.We hope to welcome you back for another memorable experience in the future!Warm regards,Letícia BusattoAssistant to the General Manager

10/10 優異

Elvira

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Homey classy
於 2024 年 1 月住了 2 晚
Letícia Busatto 於 2024年2月27日的回應
Dear Elvira,Thank you for taking the time to leave us such a lovely review! We're thrilled to hear that you found our hotel to be "homey classy." Creating a warm and welcoming atmosphere for our guests is one of our top priorities, and we're delighted that you felt at home during your stay.We hope to have the pleasure of welcoming you back soon for another fantastic experience!Warm regards,Letícia BusattoAssistant to the General Manager

10/10 優異

randi

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Settle elegance steps away from the brazil side of Iguazu Falls Kind knowledgeable and engaging staff throughout the property. Wonderful breakfast and beautiful pool and poolside café. We would definitely love to return
於 2024 年 1 月住了 1 晚
Letícia Busatto 於 2024年2月19日的回應
Dear Randi,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay and appreciated the serene elegance of our property, as well as the attentive and knowledgeable staff. It's wonderful to know that you savored our delicious breakfast offerings and enjoyed the ambiance of our pool and poolside café. We would be thrilled to welcome you back for another memorable experience at Hotel das Cataratas.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 優異

emily

於 2024 年 2 月住了 1 晚
Letícia Busatto 於 2024年3月20日的回應
Dear Emily,Thank you for your 5-star review! We're delighted to hear you had a wonderful experience. Please visit us again soon!Warm regards,Letícia BusattoAssistant to the General Manager

10/10 優異

Fabiana

讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel con todo lo que necesitas . Visitas solitarias a las cascadas
於 2024 年 1 月住了 3 晚
Letícia Busatto 於 2024年2月7日的回應
Estimada Fabiana,¡Gracias por compartir tu experiencia! Nos alegra saber que encontraste todo lo que necesitabas en nuestro hotel. Es genial saber que pudiste disfrutar de visitas solitarias a las cascadas, lo cual es una experiencia verdaderamente especial. Esperamos tener el placer de recibirte nuevamente en el Hotel das Cataratas para ofrecerte más momentos inolvidables.Saludos cordiales,Letícia BusattoAsistente de Gerencia General

10/10 優異

Susan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I wish I could give it 10 stars. Amazing hotel with incredible service minutes away from the falls. We walked down to the falls before the park opened to see the sunrise and were the only people there. Unforgettable memory.
於 2024 年 2 月住了 1 晚
Letícia Busatto 於 2024年2月5日的回應
Dear Susan,Thank you for your outstanding review! We're thrilled to learn that you had an amazing experience at our hotel and that our service left a lasting impression. It's heartening to hear about your unforgettable sunrise moment at the falls—truly a special memory. We appreciate your kind words and hope to have the pleasure of welcoming you back for more extraordinary moments at Hotel das Cataratas.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 優異

Maria h

於 2024 年 1 月住了 4 晚
Isabelle Vieira - Assistente da Gerência Geral 於 2024年1月30日的回應
Prezada Maria,Agradecemos imensamente pela sua avaliação. Estamos muito felizes por termos superado suas expectativas. Sua satisfação é nossa prioridade, e esperamos recebê-la novamente em breve para outra experiência memorável.Atenciosamente,

10/10 優異

Richard

讚好:整潔度、職員與服務、設施服務和住宿狀況
Absolutely gorgeous and perfect Iguazu experience!
於 2024 年 1 月住了 2 晚
Isabelle Vieira - Assistente da Gerência Geral 於 2024年1月29日的回應
Dear Richard,Thank you for your outstanding 5/5 review on Expedia. We're thrilled to hear that your Iguazu experience at Hotel das Cataratas was absolutely gorgeous and perfect. Your feedback is truly appreciated, and we look forward to welcoming you back for another exceptional stay.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 優異

george

讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful place by the falls.
於 2024 年 1 月住了 1 晚
Isabelle Vieira - Assistente da Gerência Geral 於 2024年1月29日的回應
Dear George,Thank you for sharing your feedback with a perfect 5/5 on Expedia.We're delighted to hear that you found our hotel a beautiful place by the falls. Your appreciation means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful experience.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 優異

Helena (Dedham)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Isabelle Vieira - Assistente da Gerência Geral 於 2024年1月29日的回應
Prezada Helena,Agradecemos sinceramente pela sua avaliação perfeita de 5/5 no Expedia. Ficamos encantados em saber que sua estadia foi excepcional e atendeu às suas expectativas. Nossa equipe se esforça para proporcionar experiências memoráveis, e é gratificante receber seu reconhecimento. Esperamos recebê-la novamente em breve para mais momentos inesquecíveis no Hotel das Cataratas.Atenciosamente,Isabelle VieiraAssistente da Gerência Geral

10/10 優異

Dilmo

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sensacional
於 2024 年 1 月住了 1 晚
Isabelle Vieira - Assistente da Gerência Geral 於 2024年1月29日的回應
Caro Dilmo,Agradecemos imensamente pela sua avaliação perfeita de 10/10. Ficamos encantados em saber que sua experiência foi sensacional. É uma satisfação para toda a equipe saber que conseguimos superar suas expectativas. Esperamos tê-lo novamente como nosso hóspede em breve para mais momentos extraordinários no Hotel das Cataratas.Atenciosamente,Isabelle VieiraAssistente da Gerência Geral

8/10 不錯

Natália

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A localização do hotel é perfeita e a oportunidade de ir às cataratas vazias e na luz da lua é incomparável. O valor exorbitante da tarifa é compensado por isso. Pelo preço do hotel e por ser da rede Belmond, porem, esperava uma impecabilidade no serviço que por vezes nao tive (o serviço falho de uma concierge em particular e a falta de restaurantes a la carte na hora do almoço sao exemplos). Fora isso, o serviço foi excelente e permitiram tanto early check in como late check out, alem de um upgrade de quarto. O café da manhã é ótimo. O restaurante Itaipu tbm (infelizmente aberto apenas para o jantar). Recomendo fortemente o passeio da Lua Cheia para quem tiver a oportunidade de ir nessa época. Uma experiência unica e memorável. E apenas disponível para hospedes do hotel.
於 2023 年 11 月住了 1 晚
Isabelle Vieira - Assistente da Gerência Geral 於 2024年1月29日的回應
Prezada Natália,Agradecemos por compartilhar sua avaliação valiosa, classificando-nos como 8/10 na Hoteis.com. Ficamos felizes em saber que a localização e as experiências únicas, como visitar as cataratas vazias e sob a luz da lua, foram destaque em sua estadia.Pedimos desculpas pelos inconvenientes que você enfrentou, particularmente em relação ao serviço de uma concierge e à falta de opções a la carte no almoço. Agradecemos suas observações, e saiba que estamos comprometidos em aprimorar nossos serviços.É gratificante saber que, apesar desses pontos, você teve uma experiência geral excelente, com benefícios como early check-in, late check-out e um upgrade de quarto. Apreciamos sua recomendação e esperamos recebê-la novamente para mais momentos memoráveis no Hotel das Cataratas.Atenciosamente,Isabelle VieiraAssistente da Gerência Geral

10/10 優異

daniela

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good hotel and service
於 2024 年 1 月住了 3 晚
Isabelle Vieira - Assistente da Gerência Geral 於 2024年1月29日的回應
Dear Daniela,Thank you for your perfect 10/10 rating on Hoteis.com. We're delighted to hear that you found our hotel very good, along with excellent service. Your positive feedback is greatly appreciated, and we look forward to the pleasure of welcoming you back for another exceptional stay at Hotel das Cataratas.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 優異

franz

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
koloniales hotel direkt bei den wasserfällen
sehr schönes hotel das beste am platz traumhafter pool wunderschö
於 2024 年 1 月住了 2 晚
Isabelle Vieira - Assistente da Gerência Geral 於 2024年1月29日的回應
Dear Franz,Thank you for your perfect 10/10 rating on Hoteis.com. We're thrilled to learn that you found our hotel very beautiful, the best in the area, with a fantastic pool. Your positive feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another wonderful experience at Hotel das Cataratas.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 優異

Danielle

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Stay here - period.
The location cannot be beat! The service is beyond compare. Stay here!
於 2024 年 1 月住了 1 晚
Isabelle Vieira - Assistente da Gerência Geral 於 2024年1月29日的回應
Dear Danielle,Thank you for your perfect 10/10 rating on Hoteis.com. We're thrilled to hear that you found our location unbeatable and our service beyond compare. Your recommendation means the world to us, and we look forward to the pleasure of welcoming you back for another exceptional stay at Hotel das Cataratas.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 優異

Mariana

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sensacional
Foi maravilhoso estar no Hotel das Cataratas. Uma experiencia Inesquecivel regada a muita gentileza, presteza e belezas naturais. Staff de excelencia para um hotel a altura. Recomendo demais.
於 2024 年 1 月住了 1 晚
Isabelle Vieira - Assistente da Gerência Geral 於 2024年1月29日的回應
Prezada Mariana,Agradecemos imensamente pela sua avaliação perfeita de 10/10 na Hoteis.com. Ficamos encantados em saber que sua estadia foi sensacional e proporcionou uma experiência inesquecível, repleta de gentileza, presteza e a beleza natural que nos rodeia.É gratificante receber seu elogio ao nosso dedicado time, e ficamos felizes por termos alcançado suas expectativas. Agradecemos por sua recomendação, e esperamos ter a alegria de recebê-la novamente para mais momentos maravilhosos no Hotel das Cataratas.Atenciosamente,Isabelle VieiraAssistente da Gerência Geral

10/10 優異

Rajendra

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Isabelle Vieira - Assistente da Gerência Geral 於 2024年1月29日的回應
Dear Rajendra,Thank you for your outstanding 5/5 review. We're delighted to know that you had a fantastic experience at Hotel das Cataratas. Your appreciation for our beautiful location, impeccable service, and delicious breakfast is truly valued. Our team is thrilled to have contributed to your memorable stay. We look forward to welcoming you back for more extraordinary moments in the future.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 優異

taide c

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Isabelle Vieira - Assistente da Gerência Geral 於 2024年1月29日的回應
Prezado Taide,Agradecemos imensamente pela sua avaliação perfeita de 5/5. Ficamos felizes em saber que sua estadia no Hotel das Cataratas atendeu às suas expectativas. Estamos comprometidos em proporcionar experiências memoráveis aos nossos hóspedes e esperamos recebê-lo novamente para mais momentos encantadores.Atenciosamente,Isabelle VieiraAssistente da Gerência Geral

10/10 優異

Iris

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Park to yourself
Beautiful, classic back in time stay with the advantage of having the park to yourself before and after park hours. The only way to maximize your experience on the Brazilian side of the falls. 2nd time visit from the USA.
於 2024 年 1 月住了 2 晚
Isabelle Vieira - Assistente da Gerência Geral 於 2024年1月29日的回應
Dear Iris,Thank you for your perfect 10/10 rating on Hoteis.com. We're thrilled to hear that you had a beautiful and classic stay, transporting you back in time. We're delighted that you enjoyed the unique advantage of having the park to yourself before and after regular hours, maximizing your experience at the Brazilian side of the falls. It's an honor to welcome you back for the second time from the USA, and we look forward to creating more wonderful memories with you.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 優異

William (Levallois-Perret)

於 2024 年 1 月住了 3 晚
Letícia Busatto - Assistente da Gerência Geral 於 2024年2月1日的回應
Prezado William,Agradecemos por escolher o Hotel das Cataratas e por compartilhar sua avaliação positiva. Estamos encantados em saber que sua experiência atendeu às suas expectativas. Se houver algum ponto específico que tenha contribuído para sua satisfação, ficaríamos gratos em conhecê-lo. Valorizamos sua preferência e esperamos recebê-lo novamente para futuras estadias memoráveis.Atenciosamente,Letícia BusattoAssistente da Gerência Geral

10/10 優異

Paula

於 2024 年 1 月住了 1 晚
Isabelle Vieira - Assistente da Gerência Geral 於 2024年1月12日的回應
Prezada Paula,Agradecemos sinceramente pela sua avaliação máxima na Expedia. Estamos encantados por saber que sua estadia no Hotel das Cataratas foi excepcional. Nossa equipe se esforça para proporcionar um serviço de alta qualidade, e é gratificante receber o reconhecimento dos nossos hóspedes.Esperamos ter a oportunidade de recebê-la novamente em breve para mais momentos inesquecíveis. Se houver algo específico que possamos fazer para aprimorar ainda mais sua experiência, por favor, não hesite em nos informar.Agradecemos por escolher o Hotel das Cataratas e aguardamos ansiosos por sua próxima visita.Atenciosamente,Isabelle Vieira - Assistente da Gerência Geral