Minneapolis - St. Paul Francis A Gross Golf Course Hotels

"Very nice rooms and lobby. Coffee is always hot and available "

"Clean friendly "

"Na"

"Pool was closed. "

"I did not use the laundry service. My room was warmer than I'd like, however there was no way to control the temp."

"I was very disappointed with my stay at Hilton. The service and overall experience did not meet expectations. The first night I tried to order dinner around 8:50pm, about 10 minutes before the kitchen closed. The first time I called I was transferred and no one answered. The second time I called, the phone was picked up and I was hung up on. I even texted the number that asks how your stay is going and explained the situation. They said someone would get back to me shortly, but no one ever did and I had no dinner that night. I followed the breakfast door order instructions and hung the card on my door around 6pm the night before, well before the 4:30am deadline. In the morning the card was still on my door and no breakfast came. The front desk gave me two buffet vouchers, but I only used one because the buffet was not very good. The room had issues too. The carpet was torn up in front of the jacuzzi whirlpool tub, and I saw ants in the bathroom. My stay also never showed up in my Hilton app, so I don’t think I earned points, which is frustrating since that’s one reason I stay with Hilton. I also didn’t receive the cookie at check-in that you’re supposed to get. The only good part of my stay was Axel restaurant the last two days. The food and service there were great. Overall, not a good experience and I expected much better."

"Communication was fast and the house was very clean and as described. "

"Our hotel room was very clean and comfortable. The bed was surprisingly very firm. Usually mattresses are too soft. Friendly staff. Breakfast buffet was good enough that we didn't feel we needed to go outside the hotel for breakfast. The fresh baked cookies at the end of the day was a nice touch. We would definitely book here again. "

"Great stay"