外觀

法蘭克福施柏閣標誌酒店的評價

5 out of 5
法蘭克福施柏閣標誌酒店
Am Kaiserplatz, Bethmannstraße 33, Frankfurt, HE

評價

9.2

卓越

10 分評分,優異;1006 則評價中有 713 則" "
8 分評分,不錯;1006 則評價中有 190 則" "
6 分評分,一般;1006 則評價中有 54 則" "
4 分評分,欠佳;1006 則評價中有 28 則" "
2 分評分,很差;1006 則評價中有 21 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.2/10 

設施服務

9.2/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

CHING YING

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
第三次入住了,很有氣派的飯店,惟內裝有點過時,可能有些需要加強或更新。
於 2023 年 11 月住了 2 晚
Florian Woithe 於 2023年12月5日的回應
Thank you for taking the time to give us feedback on your experience at the Steigenberger Icon Frankfurter Hof. We are pleased to hear that you were satisfied with your overall stay. When furnishing the rooms, we strive to offer our guests a modern yet elegant design aesthetic. Our goal is to combine classic elements with modern style so that our customers can enjoy a unique and comfortable experience during their stay. We appreciate your feedback and hope to welcome you back soon!Yours sincerely,Florian WoitheHotel Manager

10/10 優異

Wai Wah

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Location, service and room are perfect
於 2022 年 11 月住了 2 晚
Florian Woithe 於 2022年11月17日的回應
Thank you very much for your great review!Warm regards,Florian WoitheExecutive Assistant Manager

8/10 不錯

Wai Wah

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 4 晚
Steigenberger Frankfurter Hof 於 2019年11月29日的回應
Dear guest, please allow me to truly thank you for rating us. We look Forward to welcoming you again soon. Kind regards, Spiridon Sarantopoulos General Manager

10/10 優異

CHIEN-HUA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚
Steigenberger Frankfurter Hof 於 2019年10月8日的回應
Dear guest, thank you for your great review. Kind regards, Spiridon Sarantopoulos General Manager

10/10 優異

CHUN LI

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 2 晚
Steigenberger Frankfurter Hof 於 2019年9月17日的回應
Dear CHUN LI, thank you for your review and full points. Best regards, Spiridon Sarantopoulos General Manager

10/10 優異

CHUN LI

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 2 晚
Steigenberger Frankfurter Hof 於 2019年4月10日的回應
Dear CHUN LI, please allow me to truly thank you for rating us. Kind regards, Spiridon Sarantopoulos General Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚
Steigenberger Frankfurter Hof 於 2019年2月13日的回應
Dear guest, thank you for your posting on this site. Your feedback is much appreciated and we look forward to welcoming you back soon. With best regards, Spiridon Sarantopoulos General Manager

10/10 優異

catherine

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
everything is good, but the spa and laundry is very expensive in this hotel hope can lower the price
於 2019 年 1 月住了 2 晚
Steigenberger Frankfurter Hof 於 2019年2月13日的回應
Dear Catherine, we would like to thank you for taking the time to write us this very nice review. Kind regards, Spiridon Sarantopoulos General Manager

8/10 不錯

真實旅客

於 2018 年 12 月住了 1 晚
Steigenberger Frankfurter Hof 於 2018年12月15日的回應
Sehr geehrter Gast, herzlichen Dank für Ihre wunderbare Weiterempfehlung! Beste Grüße, Spiridon Sarantopoulos General Manager

8/10 不錯

Rayman LEUNG (HONG KONG)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good and relax hotel
History building , elegant, good service , very close to down town, METRO, church, and a lot of museum. Good attitude, polite, willing to help. Inside of room is good, no complaint
於 2018 年 1 月住了 2 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 8 月住了 1 晚

10/10 優異

Yuen Yan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 1 晚

8/10 不錯

chengxu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 2 晚

10/10 優異

Walter (New York)

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Nice staff and facility. This is my go-to hotel in Frankfurt. They treat me as a welcomed guest.
於 2024 年 5 月住了 1 晚

10/10 優異

Todd (Cedar Rapids)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Five star in every aspect!
於 2024 年 5 月住了 4 晚
Charlotte Heinson 於 2024年5月22日的回應
Dear Todd,Thank you for your kind feedback!We are happy that you enjoyed your stay and hope to welcome you as our guest soon again.Kind regards,Charlotte HeinsonFront Office Duty Manager

6/10 一般

Hassan (Vaughan)

親子同遊
讚好:整潔度、設施服務和住宿狀況
Poor room service
於 2024 年 5 月住了 2 晚
Vivian Mae Kanne 於 2024年5月21日的回應
Dear Hassan, Thank you very much for your feedback and for staying with us. You can be sure that we will share your experciences with our time and we hope to welcoming you back some day. All the best and kind regards, Vivian Mae Kanne, Assistant Front Office Manager

10/10 優異

Rosalind

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A quick walk from the train station, and just 5 minutes (max) to the opera house, this is a grand old hotel perfectly suited for those partaking of Frankfurt Opera or its excellent theater.
於 2024 年 5 月住了 1 晚
Charlotte Heinson 於 2024年5月19日的回應
Dear Rosalind,Thank you for your kind feedback!We are happy that you enjoyed your stay.Kind regards,Charlotte HeinsonFront Office Duty Manager

4/10 欠佳

ARTURO (Frisco)

家人同遊
讚好:整潔度、設施服務和住宿狀況
The main advantage of this hotel is the location Will not stay again Price and service is not at the level they charge Air conditioning not cooling
於 2024 年 5 月住了 4 晚
Charlotte Heinson 於 2024年5月19日的回應
Dear Mr. Arturo,Thank you for your feedback!We will forward your feedback to our team to improve the air conditioning.Kind regards,Charlotte HeinsonFront Office Duty Manager

10/10 優異

Alexander

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Grate Hotel and Staff
於 2024 年 4 月住了 1 晚
Charlotte Heinson 於 2024年5月19日的回應
Dear Alexander,Thank you for your kind feedback!We are happy that you enjoyed your stay.Kind regards,Charlotte Heinson Front Office Duty Manager

10/10 優異

Leo

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Superb !!!
於 2024 年 5 月住了 2 晚
Charlotte Heinson 於 2024年5月19日的回應
Dear Leo,Thank you for your kind feedback!We are happy that you enjoyed your stay and we will share the feedback with our team.Kind regards,Charlotte Heinson Front Office Duty Manager

10/10 優異

Bernard

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Hotel and staff were extremely polite nice and professional. The Food at Oscar was delicious. If I could have anything more would be little cooler air conditioning. Besides that I give the Hotel an excellent rating and highly recommend
於 2024 年 5 月住了 3 晚
Charlotte Heinson 於 2024年5月19日的回應
Dear Bernard,Thank you for your kind feedback!We will share the feedback with our Oscars Team.Our technicans are informed about the air conditioning and will double check it. Thank you for letting us know.Kind regards,Charlotte HeinsonFront Office Duty Manager

10/10 優異

Cal

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The comfiest hotel bed I’ve ever slept in.
於 2024 年 5 月住了 1 晚
Charlotte Heinson 於 2024年5月19日的回應
Dear Cal,Thank you for your kind message!We are happy that you enjoyed your stay and hope to welcome you as our guest soon again!Kind regards,Charlotte HeinsonFront Office Duty Manager

10/10 優異

Jach

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The ambiance and the elegance were impressive. The staff was very friendly.
於 2024 年 5 月住了 3 晚
Selina Orlow 於 2024年5月15日的回應
Dear Mr. Jach,Thank you for your kind feeback.We are very happy that you enjoyed your stay with us and hope to welcome you back soon.Kind regards,Selina Orlow Front Office Supervisor

8/10 不錯

NOBORU (Oizumigakuencho)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Selina Orlow 於 2024年5月15日的回應
Dear Noboru,We hope you enjoyed your stay.Kind regards,Selina Orlow Front Office Supervisor

10/10 優異

Walter (New York)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel and staff. It is a terrific central point for Frankfurt.
於 2024 年 5 月住了 1 晚
Selina Orlow 於 2024年5月9日的回應
Dear Mr. Walter,Thank you for your feedback.We are very happy that you enjoyed your stay with us so much and look forward to welcoming you back soon.Kind regards Selina Orlow Front Office Supervisor

10/10 優異

Mark

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
All great!
於 2024 年 5 月住了 3 晚
Selina Orlow 於 2024年5月8日的回應
Dear Mark,Thank you for your feedback.We are very happy, that all went well at you stay. Kind regards Selina Orlow Front Office Supervisor

10/10 優異

Eduardo

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Always a great experience at this hotel. People, food (especially the breakfast!!), all of it excellent. Not my first visit, and won’t be the last.
於 2024 年 2 月住了 2 晚
Florian Woithe 於 2024年5月8日的回應
Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you consistently have a great experience at our hotel. It's fantastic to know that you appreciate our friendly staff, delicious food (especially the breakfast!), and all other aspects of your stay. We truly value your loyalty as a returning guest, and we look forward to welcoming you back on many more occasions in the future!

8/10 不錯

Dr. med. Manfred

伴侶同遊
Wir haben eine Nachtbeleuchtung in Zimmer und Bad vermisst, das wäre nicht schlecht, denn nachts braucht es keine volle Beleuchtung. Ansonsten ein rundum sehr guter, freundlicher, professioneller Service, gerne kommen wir wieder.
於 2024 年 5 月住了 2 晚
Selina Orlow 於 2024年5月6日的回應
Sehr geehrter Herr Dr. med. Manfred,Vielen Dank für Ihr Feedback.Gerne haben wir dies an unsere zuständige Abteilung weitergegeben um uns stets zu verbessern. Mit freundlichen Grüßen Selina Orlow Front Office Supervisor

10/10 優異

Seyoung (Edgewater)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
First class
於 2024 年 5 月住了 2 晚
Florian Woithe 於 2024年5月11日的回應
Thank you very much for your great review!Warm regards,Florian WoitheHotel Manager

10/10 優異

Monika

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful classic hotel in a beautiful building. The service was excellent, and a convenient location. We will definitely choose this hotel for a future stay. There was one slight problem with our room: the room temperature was too hot, it did not cool down enough even with the A/C however this could be a factor in other older European hotels.
於 2024 年 4 月住了 3 晚
Selina Orlow 於 2024年5月6日的回應
Dear Monika,Thank you for your feedback.We have forwarded your feedback to our colleagues, to avoid this for the future.Kind regards Selina Orlow Front Office Supervisor

8/10 不錯

Ali

於 2024 年 5 月住了 2 晚

4/10 欠佳

Ahmed

商務旅客
讚好:整潔度
不滿:職員與服務
Food choice is limited and order taking was bad. Housekeeping was awful and some of the staff are not friendly at all. There is no value in this property
於 2024 年 4 月住了 4 晚
Florian Woithe 於 2024年5月3日的回應
Dear valued guest,We are very sorry to hear that you were disappointed with your stay. We would like to formally apologize and take your feedback very seriously!Thank you again and my sincere apologiesKind regardsFlorian WoitheHotel Manager

10/10 優異

Amanda

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best hotel ever! All the staff are so friendly and well-trained in customer service. A big thanks to Mr. Mueller and his concierge/valet/doorman team.
於 2024 年 4 月住了 3 晚
Florian Woithe 於 2024年5月2日的回應
Dear Amanda,Thank you so much for your kind words and glowing review! We are delighted to hear that you had such a wonderful experience during your stay with us. Our team works tirelessly to ensure that every guest feels welcomed and valued, and it's fantastic to know that their efforts have made such a positive impression on you.Mr. Mueller and our concierge/valet/doorman team are indeed exceptional individuals who take great pride in their work. Your recognition of their efforts means a lot to us, and we will be sure to pass along your gratitude to them personally.We hope to have the pleasure of welcoming you back to our hotel in the near future for another memorable stay.Kind regards,Florian WoitheHotel Manager

10/10 優異

Yutaka

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Florian Woithe 於 2024年5月2日的回應
thank you very much for your kind review!Best regards,Florian WoitheHotel Manager

10/10 優異

Regan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property with amazing staff. We stayed there for our anniversary and had an amazing time
於 2024 年 4 月住了 2 晚
Charlotte Heinson 於 2024年4月24日的回應
Dear Regan,Thank you for your kind feedback!We are happy that you enjoyed your stay with us and hope to welcome you as our guest soon again!Kind regards,Charlotte HeinsonFront Office Supervisor

10/10 優異

Anne

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Florian Woithe 於 2024年4月22日的回應
Thank you very much for your kind review!Warm regards,Florian WoitheHotel Manager

10/10 優異

Chung Hwi

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was perfect,
於 2024 年 4 月住了 2 晚
Florian Woithe 於 2024年4月10日的回應
Thank you very much for your great review!Warm regards,Florian WoitheHotel Manager

10/10 優異

Jennifer

讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, friendly staff
於 2024 年 3 月住了 1 晚
Florian Woithe 於 2024年4月9日的回應
Thank you very much for your kind e-mail and lovely review!Best regards,Florian WoitheHotel Manager

10/10 優異

Sydney

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Extremely comfortable and the staff is very kind and accommodating.
於 2024 年 4 月住了 1 晚
Florian Woithe 於 2024年4月8日的回應
Thank you very much for your kind review! Best regards,Florian WoitheHotel Manager

10/10 優異

Nivram Morelia Escobar

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent property
於 2024 年 3 月住了 6 晚
Florian Woithe 於 2024年4月6日的回應
Thank you very much for your kind review and motivating feedback!Kind regards,Florian WoitheHotel Manager

10/10 優異

Cecilia Elizabeth

讚好:整潔度、職員與服務、設施服務和住宿狀況
En una sola palabra excelente
於 2024 年 4 月住了 1 晚
Charlotte Heinson 於 2024年4月3日的回應
Dear Cecilia,Thank you for your kind feedback!We are happy to welcome you as our guest soon again.Kind regards,Charlotte HeinsonFront Office Supervisor

10/10 優異

Andrew

讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were excellent. An amazing place to stay!
於 2024 年 3 月住了 3 晚
Florian Woithe 於 2024年4月1日的回應
Dear guest,Your kind words regarding our staff and hotel are greatly appreciated. It's delightful to hear that your stay at the Steigenberger Icon Frankfurter Hof was an amazing experience. This is indeed the kind of experience we aspire to create for all our guests.We truly look forward to the opportunity of welcoming you back soon.Kind regards,Florian WoitheHotel Manager

10/10 優異

Heinz

於 2024 年 3 月住了 1 晚
Florian Woithe 於 2024年4月5日的回應
Thank you very much for your great review!Best regards,Florian WoitheHotel Manager

10/10 優異

Johan

於 2024 年 3 月住了 1 晚
Florian Woithe 於 2024年4月1日的回應
Dear Guest,It is truly uplifting to hear that your experience with us at Hotel Steigenberger Icon Frankfurter Hof was excellent. It's our constant endeavor to provide our guests with exceptional experiences and your feedback reassures us that we are on the right path.Your positive remarks will surely motivate the team to continue to deliver high standards of service. We are committed to making every visit as close to perfect as possible and your feedback is a valuable part of that process.We look forward to welcoming you back soon.Kind regards,Florian WoitheHotel Manager

10/10 優異

William

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 1 晚
Florian Woithe 於 2024年3月24日的回應
Thank you very much for your kind review!Best regards,Florian WoitheHotel Manager

10/10 優異

guy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A luxurious hotel in a winning location. The service was outstanding. Comfortable rooms. A delicious and varied breakfast. We really enjoyed our vacation and would love to come back.
於 2024 年 2 月住了 3 晚
Charlotte Heinson 於 2024年2月18日的回應
Dear Guy,Thank you for your kind feedback!We hope to welcome you as our guest soon again.Kind regards,Charlotte HeinsonFront Office Supervisor

10/10 優異

Geneva

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Perfect last night in Frankfurt
We only stayed one night but the service was fantastic, our room what comfortable and the breakfast was also great.
於 2024 年 2 月住了 1 晚
Vivian Mae Kanne 於 2024年2月18日的回應
Dear Geneva, Thank you so much for this kind feedback. We are more than happy to read that you had a perfect stay with us and that you enjoyed your time in Frankfurt. Looking forward welcoming you back in the future. Best wishes, Vivian Mae Kanne, Assistant Front Office Manager

2/10 很差

HEEMUN

於 2024 年 2 月住了 2 晚
Florian Woithe 於 2024年2月20日的回應
Dear Gueat,Thank you for sharing your feedback with us regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us. We take all guest feedback seriously and will address the issues you've raised to ensure a better experience for future guests. We hope to have the opportunity to welcome you back in the future for a more positive experience.Best RegardsFlorian WoitheHotel Manager

10/10 優異

Yasuyuki

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
快適便利な落ち着くホテル
7‐8年ぶりの滞在になりましたが、変わらぬサービスの質の高さはさすがFrankfurter Hofです。ただ、部屋のアメニティが、他の同クラスホテル、例えば米系に比べると劣るので、ここだけ改善して欲しいと思います。ロケーションは、出張・観光問わず最高だと思います。
於 2024 年 2 月住了 2 晚
Vivian Mae Kanne 於 2024年2月18日的回應
Dear Yasuyuki, Thank you for your feedback and this friendly words. We trulxy appreciate and will focus on improving things everyday. We hope to welcome you back in the furture. Kind regards, Vivian Mae Kanne, Assistant Front Office Manager

10/10 優異

Eduardo Enrique

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 5 晚
Florian Woithe 於 2024年3月22日的回應
Dear Esteemed Guest,We are truly delighted to hear that you've rated your experience at Hotel Steigenberger Icon Frankfurt Hof as excellent. Your feedback is extremely valuable to us, as we strive to provide our guests with a memorable stay.Our team endeavors to create a warm and welcoming environment, and it's always heartening to know when we've been successful in our efforts. Your kind words serve as a wonderful affirmation of the hard work and dedication we put into ensuring our guests' comfort and satisfaction.We truly look forward to welcoming you back in the future, with the hope of exceeding your expectations once again. Your continued patronage is deeply appreciated, and we are eager to provide you with the high level of service and hospitality that Hotel Steigenberger Icon Frankfurt Hof is known for.Kind regards,Florian WoitheHotel Manager