健身設施

富蘭克林溫德姆貝蒙特酒店的評價

2.5 out of 5
富蘭克林溫德姆貝蒙特酒店
162 Anand Drive, Franklin, KY

評價

8.0

很好

10 分評分,優異;846 則評價中有 307 則" "
8 分評分,不錯;846 則評價中有 327 則" "
6 分評分,一般;846 則評價中有 145 則" "
4 分評分,欠佳;846 則評價中有 37 則" "
2 分評分,很差;846 則評價中有 30 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

7.2/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

Marshall

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We liked the cleanliness of our room and the bathroom. We would have appreciated hold bars in the shower, since we are octogenarians, and that would have made us feel safer in the shower. It was not expected that someone was coming into our room to spread our bed and linens fresh. It was nice though.
於 2024 年 4 月住了 2 晚
Manager 於 2024年5月1日的回應
Hello Marshall, We appreciate your positive feedback regarding the cleanliness of the room and bathroom. We always aim to provide a comfortable stay for all guests. Your suggestion about adding hold bars in the shower for safety is noted. We're glad you enjoyed the surprise of refreshed linens.

10/10 優異

Donna

家人同遊
讚好:整潔度、職員與服務和設施服務
Very clean and beds were comfy!
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月26日的回應
Hello Donna,We're thrilled to hear you enjoyed our clean accommodations and comfortable beds! Your feedback is much appreciated. If you have any other comments or suggestions, feel free to reach out to our team directly. Have a great day!

8/10 不錯

Arthur

讚好:整潔度、職員與服務、設施服務和住宿狀況
Right place. Breakfast just ok. Quiet and convenient.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月26日的回應
Hello Arthur,Thank you for taking the time to share your feedback with us. We're delighted to hear you found our location suitable and enjoyed the peaceful environment during your stay. If you have any further comments or suggestions, please don't hesitate to reach out to us.

8/10 不錯

Roger

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I stay at this location multiple times a year. Its a cheap and comfortable halfway stop for me with multiple dining options. Right off the interstate which is a plus for me.
於 2024 年 1 月住了 1 晚
Manager 於 2024年4月26日的回應
Hello Roger,We are delighted to hear that you find our hotel to be a convenient and comfortable choice for your travels. Being located right off the interstate and offering multiple dining options are just a couple of the conveniences we aim to provide for our guests. We look forward to welcoming you back on your future trips.

2/10 很差

Chris

不滿:整潔度、職員與服務和住宿狀況
The staff made me gove 100 cash deposit even though the had my card and was very rude about it.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月19日的回應
Hello Chris, We appreciate your feedback and apologize for any inconvenience caused. Please be assured that we take your comments seriously and will address this matter with our team. Thank you for bringing this to our attention.

2/10 很差

Mark

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This place was gross. Dirty linens, staff was not helpful with a reservation issue. The "complimentary breakfast " in the tiny breakfast room was a joke. I would not go here again.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello Mark, We are sorry to hear that your stay did not meet your expectations. We value your feedback and will address the concerns you've raised with our team for improvement. Your experience does not reflect our usual standard of service, and we apologize for any inconvenience caused during your stay.

10/10 優異

Ericka

於 2024 年 4 月住了 1 晚
Manager 於 2024年4月28日的回應
Hello Ericka,We are delighted to hear you had a fantastic stay with us! We look forward to welcoming you back soon for another wonderful experience.

10/10 優異

Israel

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月24日的回應
Hello Israel,We are thrilled to hear that you had an exceptional experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to get in touch with us directly. We look forward to welcoming you back in the near future!

8/10 不錯

Kristina

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were friendly, and the property was peaceful
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月2日的回應
Hello Kristina,We are delighted to hear that you found our staff to be friendly and enjoyed the peaceful ambiance of our property. Your positive feedback is invaluable to us. Should you have any further comments or suggestions, please feel free to reach out to us directly.

2/10 很差

Pamala (owensboro)

家人同遊
讚好:職員與服務
不滿:整潔度和設施服務
The sink was filthy, the room had dust by the television and the fridge.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月31日的回應
Hello Pamala,We appreciate you taking the time to share your experience with us. We advise guests to bring any concerns to our attention during their stay for immediate resolution. Your comments have been noted for our team's review and improvement.

6/10 一般

amber

親子同遊
Staff was friendly and accommodating for extra pillows and towels. Breakfast option could have been better, i was looking forward to some fresh fruit but there was only 5 rotting apples. Rooms were clean but needed a deeper clean. Dust was under everything and a heavy layer on the curtains. Wasnt terrible but could have been alittle better
於 2024 年 3 月住了 5 晚
Manager 於 2024年3月29日的回應
Hello amber, We're pleased to hear you found our staff accommodating during your stay. We appreciate your feedback on the breakfast options and cleanliness of the rooms, we will share your comments with our team for improvement. Thank you for bringing these points to our attention, we value your input to better our services.

6/10 一般

Charlene

讚好:整潔度和職員與服務
We had a guy looking in our window
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日的回應
Hello Charlene,We take all guest feedback seriously and will ensure appropriate measures are in place. Rest assured your concerns will be shared with the team for further attention and improvement.

2/10 很差

Cordiela

不滿:整潔度、職員與服務和住宿狀況
Manager 於 2024年3月27日的回應
Hello Cordiela, We're sorry to hear that your stay did not meet your expectations. Please feel free to reach out to our team with any specific feedback you may have, so we can address any issues accordingly. Your comfort and satisfaction are our top priorities.

8/10 不錯

Helena

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Comfortable, clean, and friendly staff.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月22日的回應
Hello Helena,We appreciate your positive feedback on our comfortable accommodations, cleanliness, and friendly service. Customer satisfaction is our priority, and we are delighted to hear about your enjoyable stay. Should you have any more comments or suggestions, please feel free to reach out.

2/10 很差

tree

伴侶同遊
不滿:整潔度、職員與服務和住宿狀況
I never leave detailed reviews. I feel totally obligated to do so after staying at this Disgraceful Hotel. My wife and I were bitten by bedbugs throughout the night on 03/16/24 in Room 220! When we raised the mattress we weren’t too shocked to actually find the little bedbugs culprits. We were extremely shocked to find a Dirty Needle under there too! This completely ruined our weekend. We talked with the front desk and he claimed there wasn’t anything he could do since we booked online. Do not trust the reviews for this property. You will absolutely regret it. I will continue to complain about this incident until something is done. Hopefully nobody has to ever experience this again!
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月19日的回應
Hello tree, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 優異

Cheryl (GREEN BAY)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice large clean room, convenient location and good price.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月20日的回應
Hello Cheryl,We are delighted to hear you found our rooms spacious and clean, and our location convenient for your needs. It's great to know you also found the pricing favorable during your stay. Your positive feedback is truly appreciated, and we hope to welcome you back again in the future.

8/10 不錯

KANDI

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Easy off and on interstate! Great restaurants nearby!! Our room was fairly clean, walls need cleaned, looks like well who knows what running down the wall
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月19日的回應
Hello KANDI,We appreciate your feedback on the convenient location and nearby dining options. Your comments about the cleanliness have been noted for further review by our team. We strive to provide a pleasant stay for all guests and will address the issues mentioned accordingly.

8/10 不錯

antonio

伴侶同遊
Good value for the money. Big disappointment was the very poor breakfast
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月17日的回應
Hello antonio,We appreciate your feedback on your recent stay. Guest satisfaction is important to us, and we will share your comments with our team for review. Kindly contact our management for further assistance regarding your experience with the breakfast. Thank you for choosing our hotel, and we hope to welcome you back.

10/10 優異

Don

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Rhtrg
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月16日的回應
Hello Don,We appreciate your feedback and regret to hear your stay did not meet expectations. For any future concerns, we recommend reaching out to our management team directly. Thank you for staying with us.

10/10 優異

Nichole

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
They were very nice and accommodating while I was there. Felt very safe as well which is important when traveling alone.
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月16日的回應
Hello Nichole,We are delighted to hear that you felt well taken care of during your stay with us. Our team always strives to provide a safe and welcoming environment for all our guests. Your feedback is truly appreciated, and we hope to welcome you back in the future.

10/10 優異

Christina

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice clean spacious room
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月12日的回應
Hello Christina,We are delighted to hear that you enjoyed the cleanliness and the spaciousness of your room during your stay with us. Your feedback is truly appreciated, and we strive to offer comfortable accommodations to all our guests. Thank you for sharing your positive experience with us.

8/10 不錯

Glenda

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Manager 於 2024年3月9日的回應
Hello Glenda,We appreciate you choosing our hotel for your stay! We hope you had a wonderful time with us and look forward to welcoming you back.

10/10 優異

David

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Price was very reasonable. Rooms very clean. No elevator.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月3日的回應
Hello David,Thank you for sharing your feedback with us. We are pleased to hear that you found our room rates reasonable and enjoyed our clean accommodations. Should you ever need assistance with luggage in the future, please don't hesitate to contact our front desk.

10/10 優異

Steven

讚好:整潔度、職員與服務和住宿狀況
Big clean rooms. Nice people.
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月3日的回應
Hello Steven,We're delighted to hear you enjoyed our spacious and well-maintained rooms and experienced friendly service during your stay. Thank you for sharing your positive feedback with us. If you have any further comments or need assistance, please do not hesitate to reach out.

10/10 優異

Timothy (Hillsdale)

讚好:住宿狀況
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月23日的回應
Hello Timothy,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 優異

Helena

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Looks updated. Rooms are comfortable and clean. Good value for an overnight stay. Would stay again.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日的回應
Hello Helena,We appreciate your positive feedback on our updated rooms and cleanliness. Knowing you found good value in your stay is rewarding. We look forward to welcoming you back for another comfortable experience.

10/10 優異

ellen

讚好:整潔度和住宿狀況
Perfect place to stop for a night when traveling.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月9日的回應
Hello ellen,Thank you for choosing our hotel for your overnight stop during your travel. We appreciate your feedback and are delighted to hear that you had a pleasant experience with us. Should you ever need accommodations in the future, we look forward to welcoming you back.

8/10 不錯

tree

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice and clean!
於 2023 年 12 月住了 1 晚
Manager 於 2024年2月6日的回應
Hello tree,Thank you for your positive feedback! We take pride in maintaining a high standard of cleanliness in our hotel.

6/10 一般

Mike

伴侶同遊
不滿:設施服務
No soap in the room.
於 2024 年 1 月住了 1 晚
Manager 於 2024年2月3日的回應
Hello Mike, Thank you for bringing this to our attention. We apologize for any inconvenience caused. We strive to provide all necessary amenities and will address this with our housekeeping team to ensure it doesn't happen in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 不錯

Robert

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good stay, nice room.
Room was very clean and comfortable. Being wintery, rainy & foggy, 2 things would have been nice to have in the room. 1. A printer guide to the TV channels available. 2. An eatery guide of nearby places. Being from out of state and it being very foggy the night I checked in, a guide to place to get a meal at would have been nice.
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月30日的回應
Hello Robert,Thank you for choosing our hotel for your stay. We're glad to hear that you found your room clean and comfortable. We appreciate your feedback regarding the printer guide and eatery guide. We'll take this into consideration to improve our amenities in the future. We apologize for any inconvenience caused by the lack of information. We hope you had a pleasant dining experience during your stay.

10/10 優異

Bruce

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely
Lovely stay. Looked like they had just updated the rooms—very nice!!
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月30日的回應
Hello Bruce,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and appreciated the updates to our rooms. We strive to provide a comfortable and pleasant experience for all our guests. We hope to welcome you back in the future!

10/10 優異

William

讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a great stop over. The staff was very nice. The room is clean complete with Dove soap and shampoo. Lovely sheets and fluffy pillows. Very easy to get to off I-65. We would definitely return.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月28日的回應
Hello William,Thank you for choosing our hotel for your recent stopover! We're thrilled to hear that you had a positive experience with our friendly staff, clean rooms, and the amenities provided. It's wonderful to know that our comfortable beds and quality toiletries enhanced your stay. We hope to have the pleasure of welcoming you back again in the future.

8/10 不錯

JACK (LAKE CITY)

於 2024 年 1 月住了 1 晚
Manager 於 2024年3月22日的回應
Hello JACK, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

4/10 欠佳

Micheal

不滿:住宿狀況
於 2024 年 1 月住了 3 晚
Manager 於 2024年1月22日的回應
Hello Micheal, We're sorry to hear that your experience at our hotel didn't meet your expectations. We value all feedback and would appreciate it if you could reach out to us directly with any specific concerns you may have had during your stay. We strive to provide the best possible experience for our guests and would like to address any issues you may have encountered.

4/10 欠佳

Shelley

於 2024 年 1 月住了 1 晚
Manager 於 2024年1月20日的回應
Hello Shelley,Thank you for choosing our hotel for your stay. We appreciate your time and value your perspective. We would like to invite you to reach out to our hotel directly with any feedback or concerns you may have had during your stay so that we can address them appropriately. We hope to have the opportunity to welcome you back in the future.

6/10 一般

Sharon

於 2024 年 1 月住了 1 晚
Manager 於 2024年1月20日的回應
Hello Sharon,We appreciate you choosing our hotel for your stay. If there is any feedback or concerns you would like to share, please reach out to us directly so we can address them. We hope you had an enjoyable experience overall and we look forward to welcoming you back in the future.

10/10 優異

Eddie

家人同遊
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月17日的回應
Hello Eddie,Thank you for choosing our hotel for your stay! To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.!

8/10 不錯

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Double beds instead of Queen
The room was clean and had all the amenities available for showering and having coffee in the room. The only mark against them I can see is they advertise Queen beds and they are doubles. If my 2 friends had come instead of the one, we would have had some cramped sleeping.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月16日的回應
Dear Guest,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the cleanliness and amenities in the room. We apologize for any confusion regarding the bed sizing and will ensure that our advertising is accurate. We appreciate your understanding and hope you enjoyed your overall stay with us.

6/10 一般

Wayde

讚好:整潔度
Breakfast was nothing special, even the coffee was mediocre.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月17日的回應
Hello Wayde,We apologize for any disappointment you experienced with our breakfast offerings. We appreciate your feedback and will take it into consideration as we strive to improve our services in the future. Should you have any further concerns, please do not hesitate to contact our management team directly.

10/10 優異

Darryl

讚好:住宿狀況
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月10日的回應
Hello Darryl,We are thrilled to hear that you had a fantastic stay with us! Your satisfaction is our top priority, and we are delighted that we were able to provide you with an excellent experience. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. We hope to welcome you back in the future for another memorable stay!

10/10 優異

Luis

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月9日的回應
Hello Luis,We are thrilled to hear that you had an exceptional experience during your stay with us! We strive to provide top-notch service and it's great to know that we met your expectations. If you have any further comments or feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 優異

Rebbecca

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The people that work there are always so friendly
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月10日的回應
Hello Rebbecca,Thank you for sharing your positive experience with our friendly hotel staff. We strive to provide exceptional customer service to all our guests. Your kind words will be shared with our team members, who take pride in their interactions with guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 優異

Rich

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Maintained property and friendly staff
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月6日的回應
Hello Rich,We're glad to hear that you found our property well-maintained and our staff friendly! We strive to provide a pleasant experience for all of our guests. Should you decide to visit us again in the future, please don't hesitate to reach out if there's anything specific we can assist you with.

10/10 優異

Roger

家人同遊, 伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ive stayed at the location multiple times a year for the past 6 years.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月31日的回應
Hello Roger,Thank you for your continued loyalty to our hotel over the past 6 years. We are grateful to have had the opportunity to host you.

4/10 欠佳

真實旅客

不滿:整潔度、住宿狀況和客房舒適度
Bed sheets
We did not like the sheets on the bed. They were not fitted so they slid around. Plus the bottom one was extremely narrow.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月25日的回應
Dear Guest, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the bed sheets. We appreciate your feedback and will definitely share it with our team for improvement. Please feel free to reach out to our management directly for further assistance.

8/10 不錯

Paul

於 2023 年 12 月住了 1 晚
Manager 於 2023年12月25日的回應
Hello Paul, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 不錯

Rebecca

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were extremely nice and helpful. Rooms were a bit dated but were clean and comfortable. Breakfast was lacking a bit, not very many good choices. We've gone to this hotel for 3 years now around the holidays and have had a good experience. Would recommend.
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月17日的回應
Hello Rebecca,Thank you for choosing our hotel for your annual holiday stay and for your kind words about our friendly and helpful staff. We appreciate your feedback regarding the rooms and breakfast selection. We value your continued support and recommendation and hope to welcome you back for another enjoyable stay in the future.

8/10 不錯

Ron

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月7日的回應
Hello Ron, We appreciate you choosing our hotel for your recent stay. We would love to hear more about your experience and any specific feedback you might have to share. Please reach out to our hotel directly so we can address any areas of improvement. Thank you!

10/10 優異

Leonardo

讚好:整潔度、設施服務和住宿狀況
Excellent
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月7日的回應
Hello Leonardo,We appreciate you taking the time to share your experience with us! It's wonderful to hear that you had an excellent stay at our hotel. We strive to provide exceptional service to all our guests and we're delighted that we met your expectations. Should you have any future travel plans, we would be thrilled to welcome you back again for another excellent stay.

8/10 不錯

lisa

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月7日的回應
Hello lisa,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a pleasant experience. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We look forward to welcoming you back in the future. Safe travels!