高級客房, 1 張特大雙人床, 無障礙 (Roll-In Shower, Smoke Free) | 書桌、遮光窗簾/窗簾、熨斗/熨衫板、免費嬰兒床

弗里霍爾德紅屋頂酒店的評價

2 out of 5
弗里霍爾德紅屋頂酒店
4089 Route 9 N, Freehold, NJ

評價

6.0
10 分評分,優異;538 則評價中有 117 則" "
8 分評分,不錯;538 則評價中有 103 則" "
6 分評分,一般;538 則評價中有 92 則" "
4 分評分,欠佳;538 則評價中有 85 則" "
2 分評分,很差;538 則評價中有 141 則" "

6.2/10 

整潔度

6.4/10 

職員與服務

6.6/10 

設施服務

5.6/10 

住宿狀況

7.2/10 

環保程度

評價

10/10 優異

Victor

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Tranquila
於 2024 年 4 月住了 2 晚
Gabrielle RediResponse Specialist 於 2024年4月30日的回應
Gracias por tomarte un momento para dejar una reseña, Víctor. El personal y yo del Red Roof Inn Freehold apreciamos su puntuación de 5/5 después de su estancia. Estoy encantado de que nuestro tranquilo hotel le haya gustado. En Red Roof, nuestro objetivo es brindar experiencias agradables a todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos sus comentarios.Gracias nuevamente por compartir tu experiencia con nosotros. Nos encantaría volver a verle si sus viajes le traen de vuelta a nuestra zona.Atentamente,Gabrielle Red Roof Management RediResponse Specialist

8/10 不錯

Taneesha

於 2024 年 4 月住了 1 晚

8/10 不錯

Sarah

不滿:整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
Oshane RediResponse Specialist 於 2024年4月16日的回應
Hello Sarah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 一般

amir

於 2024 年 4 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2024年5月4日的回應
Dear Amir, We at the RED ROOF INN FREEHOLD appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 不錯

Julian

於 2024 年 3 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年3月19日的回應
Hello Julian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 優異

Cristian

讚好:整潔度、職員與服務和住宿狀況
😄
於 2024 年 2 月住了 2 晚
Gabrielle RediResponse Specialist 於 2024年3月1日的回應
Thank you for taking a moment to leave a review, Cristian. The staff and I at the Red Roof Inn Freehold appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

2/10 很差

Sonia

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
There was a horrible smell in the room, ceiling in shower was chipped and peeling, no heat in bathroom. The door frame in bathroom was elevated with broken tile pieces. So I decided I didn't want to stay the whole night I went to leave and I rang the bell several times and waited over 10 minutes to get someone to give the room key. It looks like he was a sleep in one of the rooms he came out of in the above area.
於 2024 年 2 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年2月26日的回應
Dear Sonia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN FREEHOLD. Please accept our sincerest apologies for the inconvenience caused by the smell of the room, lack of heat in the bathroom and the other concerns you described. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 優異

Daniel

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
LaTunde RediResponse Specialist 於 2024年2月20日的回應
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 欠佳

Julian

於 2024 年 1 月住了 1 晚
Chevanese RediResponse Specialist 於 2024年1月30日的回應
Thank you, Julian, for rating your recent stay at the Red Roof Inn Freehold. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 一般

linda

伴侶同遊
讚好:職員與服務
不滿:設施服務
This was fine for a one night just to be in the area we need to be in.
於 2024 年 1 月住了 1 晚
Chirell RediResponse Specialist 於 2024年1月17日的回應
Dear Linda,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Freehold. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our location being fine for a one night stay. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist

6/10 一般

Julian

讚好:整潔度
於 2024 年 1 月住了 1 晚
LaTunde RediResponse Specialist 於 2024年1月16日的回應
Hello Julian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 優異

Johnny

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2024年1月14日的回應
Hello Johnny,I am pleased to have had you as our guest at our Red Roof Inn Freehold. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

10/10 優異

Johanna

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Gabrielle RediResponse Specialist 於 2024年1月10日的回應
Thank you for taking a moment to leave a review, Johanna. The staff and I at the Red Roof Inn Freehold appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 優異

Sarah

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The staff was so accommodating! Needed an extra blanket and got one right on the spot. Turned our key card in and the owner I think was there and offered me coffee. That to me was above and beyond!!
於 2023 年 12 月住了 1 晚
Olivia RediResponse Specialist 於 2024年1月2日的回應
Hello Sarah, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Freehold. We sincerely appreciate your comments and are happy to hear you had a great encounter with us, especially regarding our accommodating staff, who went above and beyond to ensure that you were comfortable. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 優異

Mayron

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Olivia RediResponse Specialist 於 2024年1月2日的回應
Dear Mayron, The staff at the Red Roof Inn Freehold and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 優異

Vanessa

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Olivia RediResponse Specialist 於 2023年12月26日的回應
Hello Vanessa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Freehold and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
An amazing value- clean, comfy and pet friendly!
I had a wonderful experience with my family while I was in the middle of a long and exhausting move. My room was not only clean, but the beds were extremely comfortable and it was obvious everything was definitely just upgraded. A bonus-my dog was welcomed. Thank you Rehan for accommodating my family for 5 days with everything we needed. I'll definitely come back.
於 2023 年 12 月住了 2 晚
Chevanese RediResponse Specialist 於 2023年12月18日的回應
Hello Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Freehold. We sincerely appreciate your comments and are happy to hear you and your family had a wonderful experience with us, especially regarding the cleanliness of your room, comfort of the beds and our pet-friendliness. We're also thrilled to see you appreciated Rehan for accommodating you and your family with everything you needed. I will make sure to share your comments. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 優異

Johnny

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
It is 37 degrees outside and home sweet home within.
於 2023 年 11 月住了 1 晚
Olivia RediResponse Specialist 於 2023年12月8日的回應
Thank you, Johnny, for telling us about your stay at the Red Roof Inn Freehold. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

2/10 很差

Daniel

不滿:職員與服務、設施服務和住宿狀況
My room door was unlocked from the outside and would not lock. You did not need a key card to enter my room. This meant I could not leave my room and secure my belongings inside. I ended up keeping my belongings in my car because no one was at the front desk to help me and I was leaving for my event.
於 2023 年 11 月住了 2 晚
Olivia RediResponse Specialist 於 2023年12月8日的回應
Thank you, Daniel, for taking the time to tell us about your stay at the Red Roof Inn Freehold. I am disappointed that your experience did not meet your full expectations, as you indicated your room door was unlocked from the outside and would not lock and all the other concerns you mentioned. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 優異

Talamas (FREEHOLD)

I will always refer someone to stay there.
於 2023 年 10 月住了 3 晚
Gabrielle RediResponse Specialist 於 2023年10月29日的回應
Dear Talamas, Everyone here at the Red Roof Inn Freehold was proud to see your 5/5 score. I am happy that you will always recommend of hotel. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 一般

Margie

The bathroom needed updating and new paint
於 2023 年 10 月住了 1 晚
Gabrielle RediResponse Specialist 於 2023年10月28日的回應
Thank you for taking a moment to leave a review, Margie. The staff and I at the Red Roof Inn Freehold appreciate your 3/5 score following your stay. However, you stated that the bathroom needed updating and new paint. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 不錯

Tineka

讚好:整潔度和職員與服務
The property is near my workplace.
於 2023 年 10 月住了 1 晚
Devorine Red Roof Management 於 2023年10月15日的回應
Hi Tineka,Thank you for your review. I am happy that our location was close to your workplace and that we earned your 4/5 score. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Freehold. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 欠佳

'Ruth

寵物同遊
不滿:整潔度、設施服務和住宿狀況
The sidewalk and parking lot are new. The exterior building needs a lot of work. The rooms are not cleaned daily. The king bed did not have a king blanket or king top sheet. The bottom sheet was a flat and kept coming undone. The cleaning woman demanded a tip. She didnt understand English. Its cheaper than anything else.
於 2023 年 9 月住了 7 晚
Gabrielle RediResponse Specialist 於 2023年10月6日的回應
Thank you for taking a moment to leave a review, Ruth. The staff and I at the Red Roof Inn Freehold were disappointed to see your 2/5 score following your stay. I am happy that you noticed that the sidewalk and parking lot are new. However, you stated that the rooms are not cleaned daily, the king bed did not have a king blanket and the other listed issues hindered your stay. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 優異

Tineka

商務旅客
讚好:整潔度、職員與服務和住宿狀況
the room was updated and the comfy bed
於 2023 年 9 月住了 1 晚
LaTunde Murrant. Rewards Specialist 於 2023年9月30日的回應
Dear Tineka,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FREEHOLD. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the room was updated and the bed was comfy. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 一般

ELIZA

不滿:整潔度、職員與服務和住宿狀況
LaTunde Murrant. Rewards Specialist 於 2023年9月29日的回應
Hello Eliza, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 不錯

Tineka

讚好:整潔度、職員與服務和住宿狀況
the people was friendly
於 2023 年 9 月住了 1 晚
Oshane RediResponse Specialist 於 2023年9月23日的回應
Dear Tineka, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN FREEHOLD regarding the staff. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 優異

Alyssa

於 2023 年 9 月住了 1 晚
Gabrielle RediResponse Specialist 於 2023年10月6日的回應
Thank you for taking a moment to leave a review, Alyssa. The staff and I at the Red Roof Inn Freehold appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 優異

Vicki

於 2023 年 9 月住了 3 晚
LaTunde Murrant. Rewards Specialist 於 2023年9月10日的回應
Hello Vicki, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 不錯

VLADIMIR

於 2023 年 8 月住了 1 晚
LaTunde Murrant. Rewards Specialist 於 2023年9月8日的回應
Hello Vladimir, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 很差

Louise

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Disgusting
Disgusting. The outside and Libby were so filthy that o asked to see the room before checking in. He said promise it’s nice and it’s clean. We didn’t even step idide the room. We turned and went straight back to the disgusting lying man and said I wanted money back. We left knowing g it was either stay there or risk sleeping in the car. We left.
於 2023 年 8 月住了 2 晚
Tianna RediResponse Specialist 於 2023年9月4日的回應
Hello Louise,Thank you for taking the time to write a review of your stay at the Red Roof Inn Freehold. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the room and the property as you highlighted. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score.Please know that we value you as our guest and appreciate your business. Thank you again and we wish you all the best in your future travels. Sincerely,Tianna RediResponse Specialist

10/10 優異

Willie

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean nice, courteous and polite wonderful staff
於 2023 年 8 月住了 4 晚

6/10 一般

Glenn

於 2023 年 8 月住了 1 晚
Oshane RediResponse Specialist 於 2023年9月18日的回應
Hello Glenn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 欠佳

Heather

不滿:整潔度、設施服務和住宿狀況
The room had a very old, musty smell to it and the sheets and pillowcases were dirty. Floor looked like it hadn’t been cleaned. I checked out a night early and the manager at the desk asked me not to leave a bad review. Nothing else about the room :(
於 2023 年 8 月住了 2 晚
Tianna RediResponse Specialist 於 2023年9月4日的回應
Hello Heather, I appreciate you sharing your feedback following your stay at the Red Roof Inn Freehold. I was saddened to read that your stay fell short of your expectations due to the uncleanliness of the sheets, the odor of the room and the other highlighted concerns that hindered your stay. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 很差

Luis

讚好:整潔度
於 2023 年 8 月住了 1 晚
Devorine RediResponse Specialist 於 2023年8月22日的回應
Thank you for taking a moment to complete our survey, Luis. The staff at the Red Roof Inn Freehold and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 優異

Vito

於 2023 年 8 月住了 3 晚
LaTunde Murrant. Rewards Specialist 於 2023年9月13日的回應
Hello Vito, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FREEHOLD and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 優異

Cristian

讚好:職員與服務和住宿狀況
不滿:整潔度
於 2023 年 8 月住了 2 晚
Devorine RediResponse Specialist 於 2023年8月20日的回應
Thanks for sharing this perfect rating, Cristian. It's great to see you enjoyed your stay, resulting in a 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 很差

Elmer

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Robo
Me robaron mi depósito en el hotel es un hotel la verdad muy abusivo en seguro aparte muy sucio
於 2023 年 8 月住了 2 晚
Tianna RediResponse Specialist 於 2023年9月4日的回應
Hello Elmer,I appreciate you sharing your feedback following your stay at the Red Roof Inn Freehold. I was saddened to read that your stay fell short of your expectations due to the uncleanliness of the property, the deposit situation and the other highlighted concerns that hindered your stay. To further discuss this matter, please feel free to reach out to the front desk directly. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 很差

Eric

家人同遊
不滿:職員與服務、設施服務和住宿狀況
Ugly motel very expensive
於 2023 年 6 月住了 2 晚
Devorine RediResponse Specialist 於 2023年8月20日的回應
Hi Eric,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Freehold. We sincerely appreciate your comments and we're very disappointed that you were unhappy with your experience. You indicated that you were unsatisfied with the appearance of our property and our cost. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Devorine RediResponse Specialist

10/10 優異

Dano

讚好:整潔度和職員與服務
於 2023 年 8 月住了 1 晚
Oshane RediResponse Specialist 於 2023年8月7日的回應
Hello Dano,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHESAPEAKE CONFERENCE CENTER and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist

4/10 欠佳

Michael

多人同遊
讚好:整潔度
The room wasnt bad at all. A half hour storm apparently dropped a tree limb on a power line and made the enitre building lose power besides from a single outlet that ran the microwave and mini fridge but not the ac. Was told by the onsite worker that when the power is fixed and the manager get there we will be compensated. The times for the power to come one went from 11:30 to 1:30 vut didnt come on until past our check out time. After returning from the trip i called the worker and he said its not their fault and cant do anything about it. No ac no lights no hot water the whole night in the summer time and had to leave the window open to pet some air in which didnt feel the safest
於 2023 年 7 月住了 1 晚
Devorine RediResponse Specialist 於 2023年8月2日的回應
Hi Michael,Thank you for sharing your experience with us. The situation you described regarding the power outage due to the mini storm that caused a tree to fall on the power line is truly regrettable. I am very sorry for your experience. You indicated your concern is being compensated for the inconvenience you faced during your visit due to the outage. I will definitely share this information with the rest of the team in an effort to address the matter. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you very much for bringing this to our attention and for choosing Red Roof Inn Freehold. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

2/10 很差

Vincent

商務旅客
不滿:整潔度、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Devorine RediResponse Specialist 於 2023年7月30日的回應
Thank you for taking a moment to complete our survey, Vincent. The staff at the Red Roof Inn Freehold and I appreciate but is deeply saddened your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

6/10 一般

真實旅客

家人同遊
讚好:職員與服務和客房舒適度
不滿:整潔度和住宿狀況
The hotel is on a noisy street. We had stains on our towels. The ceiling was leaking in the bathroom
於 2023 年 7 月住了 2 晚
Devorine RediResponse Specialist 於 2023年7月20日的回應
Dear Valued Guest,Thank you for your recent review of your stay at Red Roof Inn Freehold. I was disheartened to read that you disturbed by the noisy streets, there was what appeared to be stains on the towels and the ceiling had a leak in the bathroom. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. It is important to know that we value your feedback and your comments will be taken into consideration in an effort to address the concerns mentioned as we strive to continuously improve the quality of our services.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Devorine RediResponse Specialist

2/10 很差

Charlie

親子同遊
不滿:整潔度和住宿狀況
It’s a run down motel, nasty stairs, second floor walkway dirty, stains, busted concrete with crates side openings. Mold in bathroom bottom of wall, all door frame entrance of bathroom. Shower wall dirty and complementary shampoo and conditioner were used. Soap bag was opened Sheets looked clean but had hair in between sheets, bed covers had several stains on it, (possibly food stains. Room, second floor walkway and stairs has a bad smell. We decided not to stay there, returned Key Card and Rooms. Departed in less than an hour. We were offered other rooms, but there was no way we were staying at the place.
於 2023 年 7 月住了 1 晚
Devorine RediResponse Specialist 於 2023年7月18日的回應
Hello Charlie,Thank you for your honest feedback. You description of the property was very disheartening. You indicated there was possible mold in the bathroom, the stairs was nasty, the shower was dirty amongst the other lack of cleanliness concerns you highlighted. Let me humbly apologize as these issues caused you to leave in less than an hour of arriving. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you. Please know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to confront the issues that you mentioned to ensure that no guest has this experience in the future.We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Devorine RediResponse Specialist

6/10 一般

Shanthi

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Staff very helpful and offered great service. The room was comfortable but dirty. The door didn’t shut all the way. Need new pillows!
於 2023 年 7 月住了 3 晚
Devorine RediResponse Specialist 於 2023年7月16日的回應
Hello Shanthi,Thank you for taking the time to write a review of your stay at Red Roof Inn Freehold. I am glad to read that you were pleased with our helpful staff, our comfortable rooms and our great staff. However, I was disheartened to read that the door didn’t shut all the way, the room was dirty and needs new pillows. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Devorine RediResponse Specialist

8/10 不錯

Laurel

讚好:整潔度、職員與服務和住宿狀況
Price
於 2023 年 7 月住了 1 晚
Devorine RediResponse Specialist 於 2023年7月16日的回應
Thank you for your review, Laurel. I am glad to read that you were pleased with our prices. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Freehold. We hope to see you again soon.Sincerely,Devorine RediResponse Specialist

10/10 優異

Shawn

讚好:整潔度、職員與服務和住宿狀況
My stay here was pleasant
於 2023 年 7 月住了 2 晚
Oshane RediResponse Specialist 於 2023年7月6日的回應
Dear Shawn,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the REDROOF INN FREEHOLD. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

6/10 一般

Karen

讚好:職員與服務
不滿:住宿狀況
The housekeepers were extremely nice and helpful.
於 2023 年 6 月住了 3 晚
Tianna RediResponse Specialist 於 2023年7月9日的回應
Hello Karen,Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn Freehold. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely,Tianna RediResponse Specialist

10/10 優異

Marcus Paulo

家人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2023 年 6 月住了 3 晚
Tianna RediResponse Specialist 於 2023年7月9日的回應
Hello Marcus,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Freehold appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be a pleasure to hear about what went well throughout your visit and where we can improve on our services, so in the future please consider adding comments to your survey. The staff and I were happy to see we met your expectations. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist

6/10 一般

Kamal

於 2023 年 6 月住了 1 晚
Tianna RediResponse Specialist 於 2023年7月9日的回應
Hello Kamal,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Freehold appreciate your 3/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be a pleasure to hear about what went well throughout your visit and where we can improve on our services, so in the future please consider adding comments to your survey. The staff and I were happy to see we met your expectations. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist

6/10 一般

Todor

家人同遊
不滿:整潔度和職員與服務
於 2023 年 5 月住了 1 晚
S.P. General Manager 於 2023年6月8日的回應
Thank you for evaluating our property. We hope you will give us another opportunity to exceed your expectations in the future.