The room itself is really nice, comfortable beds and clean toilet.
But the check in process is terrible. It took us 15mins to locate the actual front door by using google map.
There is no reception. There was a paper telling us check in is not there. Luckily we found a local in the convenience store helping us to call the number displayed on Expedia. Then we got the front door password and the key from the key box. We never receive any message from the hotel for check in or any information related.
We made the booking in the afternoon on the same day. So I think that s the problem. If they cannot manage an instant booking, please just forget about it!!!!!!
Loki
於 2018 年 4 月住了 1 晚
Bios Hotel Hakata 於 2018年8月6日的回應
Thank you for making the reservation and staying at Residence Hotel Hakata 10.
We are pleased to hear that you liked the room. And we are sorry for the inconvenience of the reception.
We will make this comment a future reference.
We will do our best to make your next stay a better one so we are looking forward to your stay.
가격도 싸고 나쁘지 않네요 체크인위치랑 숙소위치가 달라서 찾기 힘들다고 많이 그러던데 주소도 찍어주셔서 찾기 쉬웠네용
真實旅客
於 2019 年 2 月住了 1 晚
8/10 不錯
Sophie (Chang, kr)
家人同遊
2019年2月7日
讚好:整潔度、職員與服務和住宿狀況
Check in service was a little uncomfortable, and I couldn't find easily the hotel because the google map had a difficulty finding the hotel. However, the room was clean and there was no noise. The heater was a little weak so I felt cold at night.
완전 만족
깨끗
하카타역에서 걸어갈만함
많이 춥지않음을 가정했을때
암튼 진짜 만족
프론트 사람 중국어 일본어 한국어 다 가능 ㅜㅜ!
真實旅客
於 2018 年 12 月住了 1 晚
다니엘 於 2018年12月23日的回應
고객님 안녕하세요? 레지던스호텔 하카타 10을 이용해주셔서 감사합니다. 저희 호텔을 이용하시면서 다른 불편한 사항은 없으셨습니까? 다음 번의 이용에도 저희 레지던스 호텔을 이용해주시길 부탁드립니다.
10/10 優異
ALEXANDER
2018年11月29日
Cozy room, new building, nice area. Some shops and cafe, restaurants. Not easy check inn, you must go to another place, close to Hakata station, take paper code and pay, after return again to hotel room. 15 minutes.
ALEXANDER
於 2018 年 11 月住了 2 晚
SHI 於 2018年12月30日的回應
Thank you for having stayed with us.
We are glad that you liked your stay with us.
Also, we are sorry for the inconvenience regarding check in.
We all look forward to seeing you again.
10/10 優異
Min Soo
2018年11月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
가성비 좋습니다.
가격 대비 정말 좋습니다. 체크인을 본사에서 하고 이동하는게 조금 불편하기는 하지만 객실도 넓고(혼자 쓰기에는 너무 넓습니다.) 깨끗하고 좋습니다. 일회용품 중에서 면도기가 없어서 조금 난감하기는 했지만요..
Min Soo
於 2018 年 11 月住了 1 晚
SON 於 2018年12月23日的回應
고객님 안녕하세요? 저희 레지던스 호텔을 이용해주셔서 감사합니다. 저희 호텔을 이용하시면서 다른 불편한 점은 없으셨는지요? 이용하시는 동안 만족하셨다고 해주셔서 감사드립니다. 다음 번의 이용에도 저희 호텔 이용해주실 수 있도록 부탁드립니다. 감사합니다.