Dear Celia, Thank you for choosing Extended Stay America and sharing your experience with other travelers. It is great to read that you were satisfied with your clean and comfortable suite. Cleanliness is one of our top priorities, and our housekeeping staff goes above and beyond to keep that standard high. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Devan, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely, Hotel Management

Dear Charles, Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with the majority of your visit. However, we regret that we did not meet your expectations regarding the room. We will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Brian, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Connie, Thank you for being our guest and for the valued feedback. We hope you will accept our apologies for not providing the exceptional service you should have received, tarnishing your stay with us. The hotel follows strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Our front desk team is always available to help you handle such issues and make your time with us comfortable. We hope you will give us another opportunity to accommodate you and are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

Dear Angela, It was a pleasure to read your fantastic review about your trip to the city, and also, you felt happy about your time spent here. Your compliments encourage us to provide outstanding hospitality and a homely experience. On behalf of everyone at Extended Stay America, we invite you and your family to stay with us again!Sincerely,Hotel Management

Dear Jose, It is disappointing to learn about the difficulties you encountered. We hope you will accept our apologies. Regarding any financial discussion, please reach out to the hotel so we can review the problem and assist you accordingly. We appreciate you being our guest and look forward to hearing from you soon.Sincerely,Hotel Management

Dear Kenneth, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Please allow us to review the situation you mentioned regarding the fee to see what went wrong. Meanwhile, please feel free to reach out to us at the hotel for further assistance. We appreciate your patience, and we hope this unfortunate circumstance will not prevent you from staying with us again.Sincerely,Hotel Management

HelloI really apologize for all the inconvenience, the person who helped you is no longer with the company

Thank you so much or your feedback, Kathy. We apologize that your stay was not the exceptional experience that we intended for you, and hate to see that you did not enjoy your time with us overall. We will forward these concerns to our team for proper action and resolve.

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

Thank you for sharing your experience as we truly value the opinions of our guests. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.

We are so happy to see that you enjoyed your time with us, Preston! We truly appreciate you taking the time to rate us! Please come back to see us soon!

Thank you for taking the time to review and rate your stay with us, Alison. We are terribly sorry and disappointed that we did not deliver the exceptional experience that we intended for you. We will make sure that we address these concerns with the housekeeping and front desk teams for proper action and resolve. Thank you for allowing us to host you and we wish you the best in your future lodging experiences.

Hello Jessica. Thank you for taking the time to review and rate your stay with us. We appreciate the great rating, along with the constructive feedback. We will pass this along to the proper channels for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.

Thank you for taking the time to rate your stay with us. We are so sorry that you did not enjoy your time with us, and hope that you give us another chance to show you a much better experience. Thank you for allowing us to host you and we wish you all the best in your future travels.