Check in was a mess but once we got checked in we found out that the air conditioner was not working, in the entire facility! On top of that there were tiny bugs, not bed bugs, on the blankets and the sheets were also dirty. Jade did her best to try and fix the issue, but nothing was able to be resolved. I spoke to her and she did tell me that they would issue a refund since the heat was horrible, but after hotels.com tried reaching out to them this was not the case. I am so disgusted that I paid so much for a room and was absolutely miserable the entire time. I would never stay here again.