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蓋特林堡河濱溫德姆貝蒙特酒店的評價

2.5 out of 5
蓋特林堡河濱溫德姆貝蒙特酒店
293 Parkway, Gatlinburg, TN

評價

8.4

很好

10 分評分，優異；1419 則評價中有 711 則" "
8 分評分，不錯；1419 則評價中有 401 則" "
6 分評分，一般；1419 則評價中有 160 則" "
4 分評分，欠佳；1419 則評價中有 86 則" "
2 分評分，很差；1419 則評價中有 61 則" "

8.6/10 

整潔度

8.4/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Simin

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pros: 1) room is pretty comfortable and clean. 2) Nice balcony and good river view. Cons: 1) Kind of noisy since it’s on the main street. 2) Be an early bird otherwise there will be a long line waiting for breakfast in the narrow room.
於 2023 年 8 月住了 3 晚
Olean 於 2023年8月16日的回應
Simin, thank you for your excellent feedback.

8/10 不錯

lamei

於 2022 年 1 月住了 1 晚

4/10 欠佳

Ronald

家人同遊
不滿：職員與服務、設施服務和住宿狀況
2 good things. balcony view and mattress. many bad things. poor quality upgrade(trim work). bad room functionality. no table and chairs. wrong overstuffed chairs(no arms). only way to watch TV is lying in bed. sink faucet dispenses water 1/2" from back of sink bowl. water saving toilet flush causes at least 2 flushes. elevator looks and works sketchy. food at breakfast is horrible. staff is indifferent(I ask a question of 3 different people, no answer). would not give me a receipt of final expenses.
於 2024 年 4 月住了 2 晚
Olean 於 2024年4月30日的回應
Ronald, thank you for your feedback. We're sorry that your experience did not match your expectations. However, we were not able to issue a final receipt because payment was done online and not at the hotel.

10/10 優異

Rich

讚好：整潔度、職員與服務和住宿狀況
Hotel was great except heard some road noise.
於 2024 年 4 月住了 4 晚
Olean 於 2024年4月30日的回應
Rich, thank you for your great feedback. We do apologize for the road noise and any inconvenience caused.

10/10 優異

Sharon (Hoyt Lakes)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was spacious and clean. The beds and pillows were comfortable. Ok breakfast to get you started for the day. Loved the creek running below the balconies. Would definitely stay here again.
於 2024 年 4 月住了 2 晚
Olean 於 2024年4月26日的回應
Sharon, thank you for your exceptional feedback. Looking forward serving you on the future.

6/10 一般

Donald

伴侶同遊
Check in staff unfriendly and rude
於 2024 年 4 月住了 2 晚
Olean 於 2024年4月24日的回應
Donald, thank you for your feedback. We do apologize for the behavior of our staff as we will address the matter.

8/10 不錯

Scott

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Was good hotel, ok location, bed was kinda hard, little noisy from the road at times
於 2024 年 4 月住了 2 晚
Olean 於 2024年4月24日的回應
Scott, thank you for your feedback. We do apologize for any inconvenience that was caused.

8/10 不錯

Stephen

家人同遊, 親子同遊
讚好：整潔度、設施服務和住宿狀況
The front desk person was not very friendly or helpful. The property itself is very nice. Best view you could ask for! Rooms were nice and clean. Parking is a pain as there is not a lot of room around the hotel. I would stay here again.
於 2024 年 4 月住了 1 晚
Olean 於 2024年4月23日的回應
Stephen, thank you for your feedback. We do apologize for any unprofessional behavior of our staff.

2/10 很差

Tasha

家人同遊
不滿：職員與服務
The LOUDEST motel you will ever stay in. The room is very close to the street so you will listen to cars and motorcycles revving up their engines all night. When that stopped the ambulance and police sirens were going off. The front desk lady really knew how to make us feel unwelcome. Looking at us like we were bothering her for checking in. Besides that the room was decent. The beds felt like concrete but it was clean enough. Won’t stay here again.
於 2024 年 4 月住了 2 晚
Olean 於 2024年4月22日的回應
Tasha, thank you for your feedback. We do apologize for any inconvenience that was cause and the behavior of our staff.

8/10 不錯

Valentin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good and closer to the tourists area
於 2024 年 2 月住了 3 晚
Olean 於 2024年4月22日的回應
Valentin, thank you for your wonderful feedback.

4/10 欠佳

mark (manitowoc)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
noise outside the motel until early morning hours, so loud in our room you could not sleep.
於 2024 年 4 月住了 1 晚
Olean 於 2024年4月21日的回應
Mark, thank you for your feedback. We apologize for any inconvenience that was caused, however we have no control over the noisy street.

10/10 優異

doug

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
wishing that there was sme kind of noise control for late night sleeping
於 2024 年 4 月住了 2 晚
Olean 於 2024年4月21日的回應
Doug, thank you for your feedback. We apologize for any inconvenience that was caused.

8/10 不錯

LouAnn

多人同遊
讚好：設施服務
Liked that we were right downtown. The room coukd have been cleaner like scrub floors!!
於 2024 年 4 月住了 1 晚
Olean 於 2024年4月19日的回應
LouAnn, thank you for your feedback. We do apologize for any inconvenience that was caused.

10/10 優異

Charlotte (Henderson)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Loved our balcony with the river view.
於 2024 年 4 月住了 1 晚
Olean 於 2024年4月19日的回應
Charlotte, thank you for your wonderful feedback.

10/10 優異

Paul

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was great. Would recommend it
於 2024 年 4 月住了 3 晚
Olean 於 2024年4月17日的回應
Paul, thank you for your great feedback and recommendations. It was a pleasure serving you and looking forward to do so in the future.

8/10 不錯

Katelyn

伴侶同遊
讚好：整潔度和住宿狀況
Room looks to be recently re-done and very clean.
於 2024 年 4 月住了 1 晚
Olean 於 2024年4月17日的回應
Katelyn, thank you for your wonderful feedback.

10/10 優異

Patrick

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy check in. Nice river view.
於 2024 年 4 月住了 1 晚
Olean 於 2024年4月16日的回應
Patrick, thank you for your wonderful feedback.

8/10 不錯

Carla

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Na
於 2024 年 4 月住了 1 晚
Olean 於 2024年4月15日的回應
Carla, thank you for your feedback.

10/10 優異

Josh

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Olean 於 2024年4月15日的回應
Josh, thank you for your feedback.

8/10 不錯

Hari

讚好：整潔度、職員與服務和住宿狀況
A bit of traffic noise. Breakfast is excellent. Room service is excellent.
於 2024 年 4 月住了 3 晚
Olean 於 2024年4月15日的回應
Hari, thank you for your wonderful feedback. We're pleased that you've had a good stay. Looking forward to serve you in the future.

10/10 優異

Ronald

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
What a great view from the balcony. A cold rushing river of water flowing over the rocks just below your rear window. Great mountain sights and sounds. The room was very clean and kept that way. There was free covered parking. In the morning there was a real, hot breakfast with bacon, eggs, toast, etc. The internet worked fine. This place is a great value and I highly recommend it.
於 2024 年 4 月住了 2 晚
Olean 於 2024年4月10日的回應
Ronald, thank you for your exceptional feedback and your recommendations. We looking forward serving you in the future.

8/10 不錯

Lynn

讚好：整潔度和住宿狀況
Close to everything in downtown Gatlinburg!
於 2024 年 4 月住了 3 晚
Olean 於 2024年4月8日的回應
Lynn, thank you for your wonderful feedback.

10/10 優異

Glenna

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Updated and very nice!
於 2024 年 3 月住了 1 晚
Olean 於 2024年4月8日的回應
Glenna, than you for your wonderful feedback.

10/10 優異

Ben

讚好：職員與服務
於 2024 年 4 月住了 1 晚
Olean 於 2024年4月5日的回應
Ben, thank you for your feedback.

8/10 不錯

Renee

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Front desk was friendly. Had no problems with check in/out. Room smelled a bit like wet clothes but we kept the patio door open most of the times. We found lots of hair strands everywhere; in drawers, in tub, on floor, etc. Nice enough place.
於 2024 年 3 月住了 2 晚
Olean 於 2024年4月4日的回應
Renee, thank you for your wonderful feedback. We do apologized for any inconvenience that was caused. We look forward serving you in the future.

10/10 優異

Racheal

親子同遊
讚好：整潔度、設施服務和住宿狀況
It was a gorgeous property. The staff were helpful and very nice. The rooms are very nice and the sound of the river was amazing.
於 2024 年 3 月住了 2 晚
Olean 於 2024年4月3日的回應
Rachael, thank you for your exceptional feedback. We're very happy that you've had an amazing stay. Looking forward serving you in the future.

8/10 不錯

Elizabeth

讚好：職員與服務
於 2024 年 3 月住了 4 晚
Olean 於 2024年4月3日的回應
Elizabeth, thank you for your feedback.

10/10 優異

Craig

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Right in the river
於 2024 年 3 月住了 2 晚
Olean 於 2024年4月1日的回應
Craig, thank you for your wonderful feedback.

10/10 優異

Khalil

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My go to place to stay in gatlinburg
於 2024 年 2 月住了 4 晚
Olean 於 2024年4月1日的回應
Khalil, thank you for your excellent feedback. Always a pleasure serving you. Looking forward serving you in the future.

10/10 優異

Margaret

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast was fantastic each morning.
於 2024 年 3 月住了 5 晚
Olean 於 2024年3月30日的回應
Margaret, thank you for wonderful feedback. We're happy that you've enjoy our breakfast through out your stay.

8/10 不錯

Taylor

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff is amazing!
於 2024 年 3 月住了 4 晚
Olean 於 2024年3月30日的回應
Taylor, thank you for your wonderful feedback and well pleased that our staff did such an amazing job.

10/10 優異

Linda

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The building and interior decorating were great...loved the country theme. Amazing to hear and see the river running from your balconey. Walkable to nearby restaurants.
於 2024 年 3 月住了 1 晚
Olean 於 2024年3月29日的回應
Linda, thank you for your wonderful feedback.

10/10 優異

Tara

讚好：整潔度、職員與服務和住宿狀況
Friendly staff, convenient location
於 2024 年 3 月住了 3 晚
Olean 於 2024年3月29日的回應
Tara, thank you for your wonderful feedback.

10/10 優異

Laurie (Lavaca)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
It was easy to find. I did not like that the neighbors on the other side of the adjoining door were noisy and obnoxious at all hours of the day and night. Their kids banged on the adjoining door and yelled through the crack early and late at night. The adults smoked heavily in their nonsmoking room. We had to put towels under the door to keep some of the smoke out of our room.
於 2024 年 3 月住了 2 晚
Olean 於 2024年3月27日的回應
Laurie, thank you for your feedback. We're so sorry that you've had such a frustrated stay as we apologize for any inconvenience caused.

4/10 欠佳

Amelie

不滿：職員與服務
於 2024 年 3 月住了 2 晚
Olean 於 2024年3月27日的回應
Amelie, thank you for your feedback.

6/10 一般

Sabrina

家人同遊
不滿：設施服務和住宿狀況
Was ok but they closed the pool n we didn’t get to use it. I always get a hotel w pool so I can spend the day in it.
於 2024 年 3 月住了 3 晚
Olean 於 2024年3月27日的回應
Sabrina, thank you for your feedback. We're sorry for any inconvenience caused.

8/10 不錯

Amanda

家人同遊
讚好：整潔度、職員與服務和設施服務
This is a motel style facility, not a hotel, which is not clear in the photos. It is an older building, but you can tell they have invested in updating and remodeling the rooms. Included breakfast was nice, my daughter loved the waffle makers. The rooms are small, but clean. The cleaning staff were on top of their game, and cleaned our room daily which was much appreciated. The balcony overlooking the river is nice. Only downside was the pool was out of order during our stay. Overall a good experience.
於 2024 年 3 月住了 3 晚
Olean 於 2024年3月25日的回應
Amanda, thank you for your wonderful feedback. We're sorry for any inconvenience caused.

4/10 欠佳

Crystal

家人同遊
讚好：設施服務
不滿：整潔度、職員與服務和住宿狀況
Rooms over River were nice but needed deep cleaning. Location is not what it seems. Road noise is TERRIBLE all night. Staff was not overly friendly. Location was quite a walk except for Hillbilly Golf. Parking is very bad. There is underground parking but very poorly lit and didn’t feel safe.
於 2024 年 3 月住了 5 晚
Olean 於 2024年3月25日的回應
Crystal, thank you for your feedback. We're sorry for any inconvenience caused.

8/10 不錯

Josie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was at the end of the strip but still walkable for families with older children. Great mountain coaster right across the street!!
於 2024 年 3 月住了 2 晚
Olean 於 2024年3月22日的回應
Josie, thank you for your wonderful feedback.

8/10 不錯

Sonya

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
The aspect you need to know about this property is that it sits RIGHT ON the main drag in Gatlinburg. The road/traffic noise is HORRENDOUS!! The hotel is within walking distance to downtown. The property has been updated and the room was nice. The bed was way too firm for my liking. The pillows are about the size of postage stamps and lacking a decent fill. The room was very clean. The front desk staff seemed a bit like robots; going through the motions of check-in and check-out without much interest in the person standing in front of them.
於 2024 年 3 月住了 3 晚
Olean 於 2024年3月19日的回應
Sonya, thank you for your feedback. We're sorry that your experience did not match your expectations.

2/10 很差

Tony

不滿：職員與服務和住宿狀況
Key cards didn’t work got basically ran outs pool for using to long then check out Is 11 but cleaning just came in 3 times starting 8am tripped me out
於 2024 年 3 月住了 1 晚
Olean 於 2024年3月19日的回應
Tony, thank you for your feedback. Sorry for any inconvenience caused.

8/10 不錯

Jennifer

家人同遊
讚好：住宿狀況
Being on the river
於 2024 年 3 月住了 2 晚
Olean 於 2024年3月17日的回應
Jennifer, thank you for your feedback.

6/10 一般

Carrie

於 2024 年 3 月住了 2 晚
Olean 於 2024年4月8日的回應
Carrie, thank you for your feedback.

8/10 不錯

Gail

伴侶同遊
讚好：職員與服務和設施服務
Too close to highway. Very noisy. Difficult to sleep. I had to buy earplugs. The tile needs to be washed. My whites socks were disgusting after walking on the floor for a short time. And better quality pillows would be awesone.
於 2024 年 3 月住了 5 晚
Olean 於 2024年3月17日的回應
Gil, thank you for your feedback. We take notes of issues highlighted. Sorry for any inconvenience caused.

2/10 很差

Hailey

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Olean 於 2024年3月17日的回應
Hailey, thank you for your feedback. Sorry for any inconvenience caused.

10/10 優異

Yadira

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy buena opcion para familias con niños Buena atencion y limpieza
於 2024 年 3 月住了 4 晚
Olean 於 2024年3月15日的回應
Yadira, thank you for your wonderful feedback. Looking forward serving you on the future.

10/10 優異

Stephanie

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
We have stayed here several times. Will continue to visit this location.
於 2024 年 3 月住了 2 晚
Olean 於 2024年3月15日的回應
Stephanie, thank you for your wonderful feedback. Looking forward serving you on the future.

10/10 優異

rebecca

讚好：整潔度、職員與服務、設施服務和住宿狀況
We always stay here...love it...location is fabulous!
於 2024 年 3 月住了 1 晚
Olean 於 2024年3月15日的回應
Rebecca, thank you for your wonderful feedback. Looking forward serving you on the future.

10/10 優異

Seairra

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Olean 於 2024年3月15日的回應
Seairra, thank you for your feedback. Looking forward to your future stay with us.

2/10 很差

Daniel

於 2024 年 3 月住了 1 晚
Olean 於 2024年4月2日的回應
Daniel, thank you for your feedback.