6/10 一般
真實旅客
2015年10月12日
讚好：整潔度
We were there for business and the location is in the industrial area which was convenient for us.
The first room we got was super small, you could barely walk. The we asked for a bigger room. The hotel was kind enough to arrange a bigger room for 2 people.
When we were checking out, the hotel asked us to pay for the nights we stayed at; however, we already made the payment upon making reservation thru hotels.com. The hotel told us that they didn't receive any payment from Expedia so the staff asked us to pay them. We refused but we still left our credit card number as guarantee and told them to contact Expedia immediately regarding payment.
Not sure if the hotel is new to cooperate for hotels.com or there's communication problem between hotel and Expedia. It was an uncomfortable situation to ask us to pay for the hotel again.