Busan Geumjeong Fortress Hotels

"The service at this hotel is exceptional — easily the best I’ve experienced. I had a migraine and asked about early check-in. They let me know the room would be ready by 2pm, and while I was waiting in the lobby, a staff member came to find me before 2pm to let me know I could check in, which I really appreciated. There is also a staff member in the lobby who greets guests and helped bring my luggage to the room while explaining the in-room services. I used the luggage storage service twice, and every staff member I encountered was consistently attentive and professional. Cleanliness was top notch. Everything in the room was well organized, including the information sheets. While the hotel itself isn’t particularly modern, it is very well maintained. You can tell they take pride in upkeep — even the public washrooms in the lobby were spotless. Overall, the level of care and service here really stands out. "

"I have stayed this place about 3 yrs ago and it was much better condition than now. I stayed different room type than before but it was old and poor condition of the room. "

"Staffs doesn’t speak much English so I used translation app. Room is clean overall. Standing shower screen has gap below so will wet bathroom/ washroom floor after shower. That’s deal breaker for me. Does not have different type of towels, 1 stack of towels for floor/ hand/ face/ bath. I didn’t use them other than for floor since it gets wet. I have my own towel so that didn’t bother me as much. Bedsheets has some stains, but I just live with it, didn’t ask for change. Bed is quite comfy. There’s a step going up to room so if you have heavy baggage, slight lifting is needed. Overall not bad for the price. "

"So comfortable and clean. The staff was very kindly and nice. "

"The hotel is in a hard to find location (even for taxis) about 15k from city center. Friendly staff, unilingual Korean. Good Translation app essential. Overheated room on cool nights. Huge TV screen with confusion array if remotes. I would not recommend this hotel to travellers not conversant in Korean. On the plus side very reasonable prices."

"Food was good but facility is so bad"

"The addresses on both expedia and website were wrong by 3 blocks. When the afternoon staff were called to ask the correct address, the young staffer argued with my wife that him helping her was not his job. The hotel misrepresents its location as family-friendly. It is in the adult entertainment area of busan City. Very cramped alleyways poor lighting obnoxious drunks and other issues. On the bright side, there were complimentary condoms in the room, coupled with a sign posted on the window advising not to throw cigarette butt out the window. There were zero western electric outlets. Provided usb outlets were non functioning in either room. Towels povided wre hand towels no bath towels on premises. "Breakfast included" was hot water, ramen, and boiled eggs. All in all, a miserable stay and the mouthy young staffer is the worst. Not recommended for westerners. "